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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134256 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134256 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50889 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50889 Views
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Solved!!Superuser Contribution Every song is greyed out

PlanPremiumCountryTurkeyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)desktopOperating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10My Question or IssueAfter doing the latest update everything is grayed out saying "this content i...

  • Casual Listener
  •   Plan Premium Country Turkey Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) desktop Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10 My Question o...
  • Mihail
  • Spotify Legend
  • 2127 Views
  • 5 replies
  • 0 likes
  • 2127 Views
  • 5 replies
  • 0 likes

My Home Screen Doesn't load.

Other tabs are working fine, only this single tab isn't working

  • Casual Listener
  • Other tabs are working fine, only this single tab isn't working
  • DarkMasterYeet
  • Casual Listener
  • 166 Views
  • 2 replies
  • 3 likes
  • 166 Views
  • 2 replies
  • 3 likes

Superuser Contribution Terrible new desktop UI

When I hit the upgrade link today I was shocked at the result. The new desktop UI is terrible! The playlist is now left aligned with a wiiiide horizontal distance between the info sections, so if I wanna do a quick check to see what date I have on a ...

  • Music Fan
  • When I hit the upgrade link today I was shocked at the result. The new desktop UI is terrible! The playlist is now left aligned with a wiiiide horizontal distance between the info sections, so if I w...
  • CarlosE
  • Moderator
  • 2652 Views
  • 7 replies
  • 61 likes
  • 2652 Views
  • 7 replies
  • 61 likes

Solved!!Superuser Contribution Spotify continues to fail to launch with GIMP open

PlanPremium - FamilyCountryUKDevice- Operating SystemDesktop, Windows 10 Pro, all updates This is a follow up of my previous issue which was closed as fixed, but this behaviour continues to happen - https://community.spotify.com/t5/Ongoing-Issues/Des...

  • Regular
  • Plan Premium - Family Country UK Device- Operating System Desktop, Windows 10 Pro, all updates   This is a follow up of my previous issue which was closed as fixed, but this behaviour con...
  • Novy
  • Moderator
  • 249 Views
  • 5 replies
  • 0 likes
  • 249 Views
  • 5 replies
  • 0 likes

Superuser Contribution Non-retractable curtain (interferes)

PlanFreeCountry DevicePCOperating SystemWindows 10 My Question or IssueIn update 1.1.54.592, a curtain appeared (in the free version) and does not go down, there is no advertising there. We can fix this. And in update 1.1.56.595 there is also a curta...

  • Casual Listener
  •   Plan Free Country   Device PC Operating System Windows 10   My Question or Issue In update 1.1.54.592, a curtain appeared (in the free version) and does not go down, there...
  • Eni
  • Moderator
  • 235 Views
  • 7 replies
  • 0 likes
  • 235 Views
  • 7 replies
  • 0 likes

Superuser Contribution Extremely slow buffering of tracks on desktop app and web player

PlanFree/PremiumCountryPhilippinesOperating SystemWindows 10 1909 My IssueAs stated in the title, streaming tracks is extremely slow. Like every 5 seconds or so, music will suddenly stop and a "can't play current song" error appears. Now, before tell...

  • Visitor
  • Plan Free/Premium Country Philippines Operating System Windows 10 1909   My Issue As stated in the title, streaming tracks is extremely slow. Like every 5 seconds or so, music will sud...
  • Novy
  • Moderator
  • 1699 Views
  • 5 replies
  • 0 likes
  • Desktop
    Premium
  • 1699 Views
  • 5 replies
  • 0 likes

Superuser Contribution Larger volume slider on desktop app (ONE topic please to combine all kudos)

On the Windows desktop version, make the volume slider bigger. The screen/UI is large enough and it would we quite handy as to adjust the volume in an easy way. More or like the Windows 10 sound bar, to easily adjust/slide the volume. And I think mos...

  • Music Fan
  • On the Windows desktop version, make the volume slider bigger.   The screen/UI is large enough and it would we quite handy as to adjust the volume in an easy way. More or like the Windows 10 s...
  • kiddingguy
  • Music Fan
  • 468 Views
  • 5 replies
  • 4 likes
  • slider
    volume
    volume slider
  • 468 Views
  • 5 replies
  • 4 likes

Superuser Contribution error Accesscode 32

PlanFree/PremiumCountry DeviceWindows 10Operating SystemWindows 10 My Question or IssueHi im currently trying to unblock the Spotify app for students on our school network. however i keep getting an accesscode error 32. any ideas how to resolve this?...

  • Visitor
  • Plan Free/Premium Country   Device Windows 10 Operating System Windows 10   My Question or Issue Hi im currently trying to unblock the Spotify app for students on our school netwo...
  • CarlosE
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Show desktop overlay when using media keys" option missing

PlanFreeCountryGermanyDeviceMSI GF63 8RDOperating SystemWindows 10 My Question or IssueHey,for some reason the option "Show desktop overlay when using media keys" is missing meaning I can't deactivate the overlay anylonger which is really annoying. I...

  • Casual Listener
  • Plan Free Country Germany Device MSI GF63 8RD Operating System Windows 10   My Question or Issue Hey, for some reason the option "Show desktop overlay when using media keys" is mis...
  • MStachowicz
  • Regular
  • 1052 Views
  • 4 replies
  • 1 likes
  • overlay
    problem
    Windows 10
  • 1052 Views
  • 4 replies
  • 1 likes

Superuser Contribution Media overlay reappeared, the option to disable it disappeared

PlanPremium CountryFrance (language=French) DeviceAcer Aspire 5 nitro Operating SystemWindows 10 Spotify version1.1.48.625.g1c87c7f7-a My Question or IssueToday the annoying media overlay (name and album pic, possibility to change song) when increasi...

  • Casual Listener
  • Plan Premium   Country France (language=French)   Device Acer Aspire 5 nitro   Operating System Windows 10   Spotify version 1.1.48.625.g1c87c7f7-a   My Questi...
  • MStachowicz
  • Regular
  • 853 Views
  • 5 replies
  • 2 likes
  • 853 Views
  • 5 replies
  • 2 likes

Superuser Contribution Media keys overlay huge problem.

PlanPremiumOperating SystemWindows 10 My Question or Issue"Menu > Edit > Preferences > and scroll down to view Display options.Disable the “show desktop overlay when using media keys” option (turns grey if disabled)." I recently updated my Spotify an...

  • Casual Listener
  •   Plan Premium Operating System Windows 10   My Question or Issue "Menu > Edit > Preferences > and scroll down to view Display options.Disable the “show desktop overlay...
  • MStachowicz
  • Regular
  • 1706 Views
  • 6 replies
  • 1 likes
  • 1706 Views
  • 6 replies
  • 1 likes

Superuser Contribution Song skips ~50 seconds when switching from iOS to windows using Connect

PlanPremiumCountryGermanyDevice(iPhone 12 to windows PC)Operating System14.3 My Question or IssueEvery time I switch from my phone to my PC using Connect, the song skips forward ~50 seconds, which means I need to restart it every single time.

  • Casual Listener
  • Plan Premium Country Germany Device (iPhone 12 to windows PC) Operating System 14.3   My Question or Issue Every time I switch from my phone to my PC using Connect, the song skips forw...
  • Jeremy
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files gone since the latest update

Hello! I've noticed that the "Local files" menu on the left has disappeared after the latest update. Where is it now? Or is it gone forever?

  • Casual Listener
  • Hello! I've noticed that the "Local files" menu on the left has disappeared after the latest update. Where is it now? Or is it gone forever?
  • Jeremy
  • Moderator
  • 965 Views
  • 7 replies
  • 5 likes
  • 965 Views
  • 7 replies
  • 5 likes

Superuser Contribution Lastest update reverted to only 50 songs in a queue and can't easily be resorted

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueAfter an update a week or so ago, I can now only have 50 songs display in my queue (an issue that was fixed years ago), and I can't easily drag the songs to re...

  • Casual Listener
  • Plan Premium Country United States Device Desktop Operating System Windows 10   My Question or Issue After an update a week or so ago, I can now only have 50 songs display in my queue ...
  • Ver
  • Spotify Legend
  • 659 Views
  • 6 replies
  • 13 likes
  • 50 queue
    drag and drop
    queue
  • 659 Views
  • 6 replies
  • 13 likes

Solved!! Spotify can't play this right now...

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI am getting the error "Spotify can't play this right now. If you have the file on your computer you can import it" when trying to use the desktop app on my PC. So far I have...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue I am getting the error "Spotify can't play this right now. If you have the file on your computer y...
  • Mister_Wrecked
  • Casual Listener
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution The play/pause key on my keyboard is no longer working with spotify if I have spotify on the backgro

PlanFreeCountryMexicoDeviceAsus pcOperating SystemWindows 10 My Question or IssueThe play/pause key on my keyboard is no longer working with spotify if I have spotify on the backgroundThis used to work before the update of course.It does work sometim...

  • Newbie
  •   Plan Free Country Mexico Device Asus pc Operating System Windows 10   My Question or Issue The play/pause key on my keyboard is no longer working with spotify if I have spot...
  • Mihail
  • Spotify Legend
  • 572 Views
  • 1 replies
  • 0 likes
  • 572 Views
  • 1 replies
  • 0 likes

Solved!! Spotify window's top right Minimize-maximize-Close buttons dispalyed at wrong place

PlanPremiumCountryHungaryDevicedesktop PC, Radeon HD7790, 3840x2160@30Hz, ver 18.2.1Operating SystemWin7 Ulti,64bit, Hungarian My Question or Issue When Windows7 boots up, Close-Min-Max buttons displayed at wrong position. When I move Spotify window,...

  • Casual Listener
  • Plan Premium Country Hungary Device desktop PC, Radeon HD7790, 3840x2160@30Hz, ver 18.2.1 Operating System Win7 Ulti,64bit, Hungarian   My Question or Issue  When Windows7 boots u...
  • naylor83
  • Newbie
  • 6658 Views
  • 5 replies
  • 4 likes
  • 6658 Views
  • 5 replies
  • 4 likes

Superuser Contribution Black screen windows 10 and fails to uninstall

PlanPremiumCountryItalyDeviceLenovoOperating SystemWindows 10 My Question or IssueHi all,i've already read about the black screen issue on the other topics and tried everything indicated but the problem on my PC seems that couldn't be solved!Another ...

  • Casual Listener
  • Plan Premium Country Italy Device Lenovo Operating System Windows 10   My Question or Issue Hi all, i've already read about the black screen issue on the other topics and tried everyt...
  • Ver
  • Spotify Legend
  • 260 Views
  • 5 replies
  • 0 likes
  • 260 Views
  • 5 replies
  • 0 likes

Superuser Contribution I cannot find anymore my listening history under the "My library" section of the menu

PlanPremiumCountryItalyDeviceWindows pcOperating SystemWindows 10 My Question or IssueAfter the last update I cannot see or find any longer the album listening history in the "my library" menu section. How it's possible to access it now?

  • Casual Listener
  • Plan Premium Country Italy Device Windows pc Operating System Windows 10   My Question or Issue After the last update I cannot see or find any longer the album listening history in the...
  • Mihail
  • Spotify Legend
  • 203 Views
  • 3 replies
  • 0 likes
  • 203 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Adding family member issue

PlanPremium FamilyCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueThere might be an issue adding an eleven year old child to Premium Family. After invitation, he cannot register as he is deemed to young. The iOS "Kids" app is for...

  • Casual Listener
  • Plan Premium Family Country Germany Device PC Operating System Windows 10   My Question or Issue There might be an issue adding an eleven year old child to Premium Family. After invita...
  • Jeremy
  • Moderator
  • 262 Views
  • 5 replies
  • 0 likes
  • 262 Views
  • 5 replies
  • 0 likes

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