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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2365 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

154637 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

147514 Views

295 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11459 Views

1 replies

6 likes

  • 11459 Views
  • 1 replies
  • 6 likes

Solved!!Superuser Contribution PC and Android Phone won't sync properly

My Question or IssueI was trying to play music on my PC recently, and I decided to try to control the music with my phone, when I saw that my phone didn't think I was playing any music on any device. This wouldn't really be a problem, until I had tri...

Newbie

My Question or Issue I was trying to play music on my PC recently, and I decided to try to control the music with my phone, when I saw that my phone didn't think I was playing any music on any devic...

Dian

Spotify Legend

525 Views

1 replies

0 likes

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Superuser Contribution cannot seek in spotify windows (both MS store and direct exe install)

PlanPremiumCountryARGDevicePC. Windows 11Operating SystemW11 My Question or Issuecan't seek songs, as soon as I try to seek (even using the lyrics) it skips song. Tried reinstalling, and tried installing the other version (instead of store version, f...

Casual Listener

Plan Premium Country ARG Device PC. Windows 11 Operating System W11   My Question or Issue can't seek songs, as soon as I try to seek (even using the lyrics) it skips song. Tried reins...

austinjklim

Casual Listener

957 Views

4 replies

4 likes

  • 957 Views
  • 4 replies
  • 4 likes

local files won't play, even with local files turned on and locations being correct

PlanPremiumOperating Systemwindows 11My Question or Issuejust redownloaded spotify, all my files are in the right location, but all of them are grey and won't play. I have local files turned in, and all the sources are correct. I can't uninstall and ...

Newbie

Plan Premium Operating System windows 11 My Question or Issue just redownloaded spotify, all my files are in the right location, but all of them are grey and won't play. I have local files turne...

HalfNathan

Roadie

329 Views

1 replies

0 likes

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Superuser Contribution Search UI broke?

Whenever i used the search function in the past, the layout when looking at albums or playlists was more similar to my library or my home, with a grid like layout with several results per row. See the image attached with the search for "darktide" (pr...

Newbie

Whenever i used the search function in the past, the layout when looking at albums or playlists was more similar to my library or my home, with a grid like layout with several results per row. See th...

Pokaho

Casual Listener

1757 Views

10 replies

3 likes

Desktop
Windows
  • 1757 Views
  • 10 replies
  • 3 likes

Superuser Contribution Sound plays for 0.1 seconds after hitting play then cuts out completely

PlanPremiumCountryThe NetherlandsDeviceRyzen 7 5800x RTX 3080 32GB DDR4 RAM Operating SystemWindows 11 My Question or IssueAfter hitting play on the spotify program, I hear sound for 0.1 second then it completely cuts out. I've tried a CLEAN install,...

Casual Listener

Plan Premium Country The Netherlands Device Ryzen 7 5800x RTX 3080 32GB DDR4 RAM  Operating System Windows 11   My Question or Issue After hitting play on the spotify program, I h...

Lyubka

Moderator

467 Views

3 replies

0 likes

  • 467 Views
  • 3 replies
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Superuser Contribution All tracks fail when app is started with System default audio set to 32bit 384khz

PremiumCountryUSDevicePC - SMSL Sanskrit MKII DAC, XMOS USB audio driver v5.50.0Operating SystemWindows 10 My Question or Issue When the spotify desktop app is started, and system Default sound format is set higher than 32bit 192khz, all tracks fail ...

Newbie

  Premium Country US Device PC - SMSL Sanskrit MKII DAC, XMOS USB audio driver v5.50.0 Operating System Windows 10   My Question or Issue   When the spotify desktop app is s...

Yordan

Moderator

413 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution A bunch of songs got removed from my playlist when moving songs between playlists on windows 7

PlanPremiumCountrySwedenDeviceDesktopOperating SystemWindows 7 My Question or IssueI usually listen to Spotify on my phone or through the Web player on my work computer. Today I wanted to rearrange some songs in a playlist so opened Spotify on my des...

Casual Listener

Plan Premium Country Sweden Device Desktop Operating System Windows 7   My Question or Issue I usually listen to Spotify on my phone or through the Web player on my work computer. Toda...

Eni

Moderator

1124 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Settings only show the language option

PlanFreeDevicePCOperating SystemWindows 11BrowserOpera My Question or IssueI wanted to search for the option "show local files" but the only thing in my settings is the language opiton

Newbie

  Plan Free Device PC Operating System Windows 11 Browser Opera   My Question or Issue I wanted to search for the option "show local files" but the only thing in my settings ...

throwaway3388takeawa

Casual Listener

5846 Views

8 replies

5 likes

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  • 8 replies
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Enable videos of my playlist using Spotify on my laptop?

Plan PremiumCountry: Ivory CoastDevice: LenovoOperating System: Windows 10 E My Question or IssueI am using Spotify on my PC and I want to see the videos associated to the songs of my playlist. I can see videos on my phone, but not on my laptop. How ...

Visitor

  Plan Premium Country: Ivory Coast Device: Lenovo Operating System: Windows 10 E   My Question or Issue I am using Spotify on my PC and I want to see the videos associated...

Taylith

Community Legend

290 Views

1 replies

1 likes

  • 290 Views
  • 1 replies
  • 1 likes

Superuser Contribution Play button instead of numbered playlist

  First photo is mine, second photo is from another’s Spotify. After speaking with an Agent I was told this (removing the numbers) is a recent change Spotify is trying out, and was told to come here to post about it if I have feedback. I can definite...

Newbie

    First photo is mine, second photo is from another’s Spotify. After speaking with an Agent I was told this (removing the numbers) is a recent change Spotify is trying out, and was told to co...

Vasil

Moderator

630 Views

1 replies

1 likes

Play Button
Update
Windows
Windows 11 App
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  • 1 likes

Spotify can't fast-forward songs how to fix it?

PlanFree/PremiumCountrychinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 11 betaMy Question or IssueCan't fast-forward songs(125) Spotify can't fast-forward songs how to fix it? - YouTube

Casual Listener

Plan Free/Premium Country china Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 11 beta My Question or Issue Can't fast-forward songs (125) Spotify can't...

MauriceMV

Spotify Star

1763 Views

1 replies

0 likes

  • 1763 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error Code: Auth16

PlanFreeCountryUSADevicePCOperating SystemWindows 10 Home My Question or IssueI started getting Error Code: Auth16 for no reason, about 3 weeks ago. I have no idea why. I've tried uninstalling/reinstalling, disabling firewall, and I don't use a proxy...

Casual Listener

Plan Free Country USA Device PC Operating System Windows 10 Home   My Question or Issue I started getting Error Code: Auth16 for no reason, about 3 weeks ago. I have no idea why. I've ...

MihailY

Moderator

705 Views

3 replies

0 likes

  • 705 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't fast-forward songs

PlanFree/PremiumCountrychinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 11 betaMy Question or IssueCan't fast-forward songsvideo

Casual Listener

Plan Free/Premium Country china Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 11 beta My Question or Issue Can't fast-forward songs video

Alex

Spotify Legend

6499 Views

1 replies

0 likes

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Superuser Contribution Help! web player greyed out

On the web player all the playback controls are greyed out.No song plays from my recents either.It's the same on edge, firefox and chromeI've tried log out from all devices as wellMy app on phone works fine and the mobile web player also works fine. 

Casual Listener

On the web player all the playback controls are greyed out. No song plays from my recents either. It's the same on edge, firefox and chrome I've tried log out from all devices as well My app on p...

OscarDC

Moderator

839 Views

4 replies

0 likes

  • 839 Views
  • 4 replies
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Solved!!Superuser Contribution Can't log in. I know my e-mail/Username but reset password don't send me a new password.

Can't log in or reset password. PlanPremiumCountryBrazil Device(Desktop, Zenfone Operating System(Windows 10, Android 12) My Question or Issue Can't log in. I know my e-mail/Username but reset password don't send me a new password. Last week I was au...

Casual Listener

Can't log in or reset password.   Plan Premium Country Brazil   Device (Desktop, Zenfone 😎 Operating System (Windows 10, Android 12)   My Question or Issue   Can't ...

OscarDC

Moderator

818 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution I would like to quit a shared mix but android is saying it can't process it

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

MihailY

Moderator

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution when i search a song in-app it shows an explicit and an non-explicit one

Dear Spotify team, i'm having an issue on Desktop, Andorid and Web version. Basically when i search a song, no matter what song but basically all songs that have lyrics.PlanFreeCountryItalyDeviceLenovo IdeaPad 5, Samsung A21sOperating SystemWindows 1...

Newbie

Dear Spotify team, i'm having an issue on Desktop, Andorid and Web version. Basically when i search a song, no matter what song but basically all songs that have lyrics. Plan Free Country Italy ...

MihailY

Moderator

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Web Player] Songs not playing

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or Issue Using two different browsers, the Web Player is not allowing me to play tracks. I have logged in and logged out and restarted browser. Desktop and mobile apps work fine for m...

Music Fan

Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue   Using two different browsers, the Web Player is not allowing me to play tracks. I have logg...

Yordan

Moderator

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
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Superuser Contribution Music and Podcasts not playing on app or on web

I tried putting my podcast on to fall asleep to but it wouldn’t play. It would load and then stop without playing. I tried using the web player on Firefox but it did the same thing, it would load the podcast and then stop. I thought maybe it was just...

Casual Listener

I tried putting my podcast on to fall asleep to but it wouldn’t play. It would load and then stop without playing. I tried using the web player on Firefox but it did the same thing, it would load the...

OscarDC

Moderator

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
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Superuser Contribution Sound lower

PlanPremiumCountryBelgiumDeviceDesktop AppOperating SystemWindows 10 My Question or IssueIt seems the last update or so (don't know exactly when it started) made the sound of spotify lower than usual. It seems to be the case only on the desktop app t...

Casual Listener

Plan Premium Country Belgium Device Desktop App Operating System Windows 10   My Question or Issue It seems the last update or so (don't know exactly when it started) made the sound of...

MihailY

Moderator

581 Views

5 replies

0 likes

  • 581 Views
  • 5 replies
  • 0 likes