Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1739 Views

0 replies

2 likes

  • 1739 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146255 Views

83 replies

27 likes

  • 146255 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131261 Views

294 replies

22 likes

  • 131261 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11010 Views

1 replies

6 likes

  • 11010 Views
  • 1 replies
  • 6 likes

Superuser Contribution [Web Player] Songs not playing

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or Issue Using two different browsers, the Web Player is not allowing me to play tracks. I have logged in and logged out and restarted browser. Desktop and mobile apps work fine for m...

Music Fan

Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue   Using two different browsers, the Web Player is not allowing me to play tracks. I have logg...

Yordan

Moderator

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music and Podcasts not playing on app or on web

I tried putting my podcast on to fall asleep to but it wouldn’t play. It would load and then stop without playing. I tried using the web player on Firefox but it did the same thing, it would load the podcast and then stop. I thought maybe it was just...

Casual Listener

I tried putting my podcast on to fall asleep to but it wouldn’t play. It would load and then stop without playing. I tried using the web player on Firefox but it did the same thing, it would load the...

OscarDC

Moderator

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sound lower

PlanPremiumCountryBelgiumDeviceDesktop AppOperating SystemWindows 10 My Question or IssueIt seems the last update or so (don't know exactly when it started) made the sound of spotify lower than usual. It seems to be the case only on the desktop app t...

Casual Listener

Plan Premium Country Belgium Device Desktop App Operating System Windows 10   My Question or Issue It seems the last update or so (don't know exactly when it started) made the sound of...

MihailY

Moderator

509 Views

5 replies

0 likes

  • 509 Views
  • 5 replies
  • 0 likes

Superuser Contribution Disable "Next up" & "Next From"

PlanPremiumCountryUSA DeviceGalaxy s10e, Galaxy S21FE, Windows 10 desktop appOperating SystemAndroid 12, Windows 10 My Question or IssueHow do I get spotify to stop autoplaying? I will play a song(not album) or a podcast and not create a queue and It...

Casual Listener

Plan Premium Country USA   Device Galaxy s10e, Galaxy S21FE, Windows 10 desktop app Operating System Android 12, Windows 10   My Question or Issue How do I get spotify to stop au...

keo3029i34jrwadaad

Visitor

17175 Views

41 replies

22 likes

  • 17175 Views
  • 41 replies
  • 22 likes

Superuser Contribution Queue jumping in playlist with both local and online songs

I use Spotify desktop version (non store) and I have a playlist with some local songs between a lot of online ones. the problem is when I go offline and back online (and it happens a lot because my internet is bad) thus it recognizes the song I am pl...

Casual Listener

I use Spotify desktop version (non store) and I have a playlist with some local songs between a lot of online ones. the problem is when I go offline and back online (and it happens a lot because my i...

AlejaR

Moderator

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search Not Working Home Not Loading

Suddenly, in the last few weeks, my Search will not function and the home page will not load.Windows 10 on desktop.I've logged out.I've reinstalled many times.Cannot for the life of me work out how to find contact for customer services directly.Premi...

Newbie

Suddenly, in the last few weeks, my Search will not function and the home page will not load. Windows 10 on desktop. I've logged out. I've reinstalled many times. Cannot for the life of me work o...

Alex

Spotify Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Bad image issue

 PlanFree/PremiumCountry DevicePCOperating SystemWindows 11 Pro My Question or IssueCant install Spotify, tried deleting and reinstalling from both app store and as a program but still this issue persists. I need help. Thanks

Casual Listener

  Plan Free/Premium Country   Device PC Operating System Windows 11 Pro   My Question or Issue Cant install Spotify, tried deleting and reinstalling from both app store and as a ...

Alex

Spotify Legend

1773 Views

5 replies

0 likes

  • 1773 Views
  • 5 replies
  • 0 likes

Superuser Contribution How to fix Spotify when it keeps saying 'error-dialog.generic.body'?

Windows 10 Spotify appBasically, after I download Spotify and log in, it will say 'error-dialog.generic.header', with 'error-dialog.generic.body' under it. There is also a green box saying 'fatal-error.generic-label' which I can click, but when I do ...

Visitor

Windows 10 Spotify app Basically, after I download Spotify and log in, it will say 'error-dialog.generic.header', with 'error-dialog.generic.body' under it. There is also a green box saying 'fatal...

NightFlight73

Casual Listener

48873 Views

69 replies

26 likes

  • 48873 Views
  • 69 replies
  • 26 likes

Solved!!Superuser Contribution unable to shrink friends activity

 I used to be able to shrink my friends activity to the left only showing my friend's profile picture. But now I can only either close the friends activity completely or just let it be.The first one is b4 and the last one is after

Casual Listener

    I used to be able to shrink my friends activity to the left only showing my friend's profile picture. But now I can only either close the friends activity completely or just let it be. ...

hk65490

Casual Listener

704 Views

3 replies

0 likes

  • 704 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Some songs not playing on Windows Application.

I have Windows 10 and after a few hours some songs stop playing then restarting my computer will resolve the issue. When I click on a song, there will be no album cover nor name of the song. One example is the song "Something stupid" by Frank Sinatra...

Casual Listener

I have Windows 10 and after a few hours some songs stop playing then restarting my computer will resolve the issue. When I click on a song, there will be no album cover nor name of the song. On...

xman_octopus6969

Casual Listener

397 Views

2 replies

0 likes

  • 397 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution SPOTIFY DESKTOP ERR???

when i play music and click to spesific minutes, it go to the next song??? my version is (Spotify for Windows1.1.98.691.gf759311c) whyyy? can someone solve this?

Casual Listener

when i play music and click to spesific minutes, it go to the next song???  my version is (Spotify for Windows 1.1.98.691.gf759311c) whyyy? can someone solve this?

Eni

Moderator

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Headset sony ch510 only won't play

I am using windows 11I can listen to the computer speakers, headset openmove, and C-USB speakers with no problem.But when I try to listen with sony ch510 it says "This content is currently not playable". I have tried about 30 songs and all are the sa...

Casual Listener

I am using windows 11 I can listen to the computer speakers, headset openmove, and C-USB speakers with no problem. But when I try to listen with sony ch510 it says "This content is currently no...

257 Views

0 replies

0 likes

  • 257 Views
  • 0 replies
  • 0 likes

Something went wrong

PlanFreeCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueHello people on the internet,after updating Spotify from the MS-Store every time I start Spotify an error keeps appearing "Something went wrong", even after "reloading the p...

Casual Listener

Plan Free Country Germany Device PC Operating System Windows 10   My Question or Issue Hello people on the internet, after updating Spotify from the MS-Store every time I start Spotif...

unclerk

Roadie

800 Views

5 replies

1 likes

  • 800 Views
  • 5 replies
  • 1 likes

Superuser Contribution Catalan translation on desktop

PlanPremiumDeviceSurface Pro 5Operating SystemWindows 11 My Question or IssueCatalan translation arrived some months ago for iOS and Android, but it's not on the desktop version of Spotify. Catalan translation should be available for Windows, macOS a...

Casual Listener

Plan Premium Device Surface Pro 5 Operating System Windows 11   My Question or Issue Catalan translation arrived some months ago for iOS and Android, but it's not on the desktop version ...

OscarDC

Moderator

399 Views

1 replies

0 likes

All Platforms
macOS
Web Player
Windows
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not showing songs as liked in search or artist profile

PlanPremium IndividualDeviceAll devices have this issue, but I use 2 Windows computers and an iPhone.Operating SystemWindows 11, iOS 16.1 My Question or Issue Hi all, I started having this problem a couple of months ago I think. The issue is that som...

Regular

Plan Premium Individual Device All devices have this issue, but I use 2 Windows computers and an iPhone. Operating System Windows 11, iOS 16.1   My Question or Issue   Hi all, &nb...

JakeTr1

Regular

1467 Views

15 replies

0 likes

  • 1467 Views
  • 15 replies
  • 0 likes

Superuser Contribution ~Rearranging Playlist

Premium, Windows 10, UK My Question or IssueWhen I try to drag songs up the playlist, as I drop the song, it asks if I want to re-add the track and duplicates it, rather than placing the track where I want it in the playlist. Tried it a few times to ...

Casual Listener

Premium, Windows 10, UK   My Question or Issue When I try to drag songs up the playlist, as I drop the song, it asks if I want to re-add the track and duplicates it, rather than placing the t...

Lyubka

Moderator

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Timeline problem

I wanna go to a specific time of the song and it doesn't work, just it changes the song.

Newbie

I wanna go to a specific time of the song and it doesn't work, just   it changes the song.

Yordan

Moderator

836 Views

4 replies

3 likes

  • 836 Views
  • 4 replies
  • 3 likes

Superuser Contribution Songs keep skipping

I'm on windows, and when I try to forward or click on a part of a song from the lyrics, it skips to the next song, or the song restarts. And when I click on the lyrics of some parts of the song, something pops telling me something isn't downloaded or...

Casual Listener

I'm on windows, and when I try to forward or click on a part of a song from the lyrics, it skips to the next song, or the song restarts. And when I click on the lyrics of some parts of the song, some...

Eni

Moderator

2415 Views

10 replies

12 likes

  • 2415 Views
  • 10 replies
  • 12 likes

最後の1秒が切れます

プレイリストを再生しているとき、現在の曲が1秒切れます。秒数のカウントを見ていると、曲の2秒前(9:14の曲なら9:12)でカウントが0:00になり、その状態で約1秒だけ聞こえてきます。しかし、最後の1秒が聞こえません。 設定では「曲をクロスフェードする」はオフにしています。念のため、この設定をオンにして0秒にしてみました。しかし、結果は同じでした。 一度ログアウトして再ログインをしましたが同じ問題が起きています。全ての曲で常に1秒間消えるて困っています。 どうすれば解決できますか? Premi...

Casual Listener

プレイリストを再生しているとき、現在の曲が1秒切れます。 秒数のカウントを見ていると、曲の2秒前(9:14の曲なら9:12)でカウントが0:00になり、その状態で約1秒だけ聞こえてきます。しかし、最後の1秒が聞こえません。   設定では「曲をクロスフェードする」はオフにしています。念のため、この設定をオンにして0秒にしてみました。しかし、結果は同じでした。   一度...

848 Views

0 replies

0 likes

  • 848 Views
  • 0 replies
  • 0 likes