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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • 24 likes
  • Mac
    Windows
  • 134368 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50984 Views
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  • 32 likes
  • Windows
  • 50984 Views
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Solved!!Superuser Contribution Sliding forward is impossible

PlanFreeCountry DeviceDesktopOperating System(Windows 10) My Question or IssueSlide forward button (">") slides back and slide back button ("<") slides back in any Artist's Image Gallery

  • Casual Listener
  • Plan Free Country   Device Desktop Operating System (Windows 10)   My Question or Issue Slide forward button (">") slides back and slide back button ("<") slides back in any...
  • Mihail
  • Spotify Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
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Superuser Contribution Problem with local files.. again... and again

PlanPremium (but not for long at this rate)CountryFranceDeviceDesktop PCOperating SystemWindows 10 (version 20H2) My Question or IssueI've a problem with local files (again). So a few weeks ago local files couldn't be detected, now I update the app t...

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  • Gig Goer
  • Plan Premium (but not for long at this rate) Country France Device Desktop PC Operating System Windows 10 (version 20H2)   My Question or Issue I've a problem with local files (again)....
  • Mihail
  • Spotify Legend
  • 479 Views
  • 3 replies
  • 2 likes
  • 479 Views
  • 3 replies
  • 2 likes

Superuser Contribution artist biography bug

PlanPremiumCountryNorway DeviceWorkstationOperating SystemWindows 10My Question or IssueWhen you are in the bio too the artist and clik on the pictures to open the gallery, the navigating arrow witch is suppose to send you to the next picture is link...

  • Visitor
  • Plan Premium Country Norway   Device Workstation Operating System Windows 10 My Question or Issue When you are in the bio too the artist and clik on the pictures to open the gallery, t...
  • Ivan
  • Spotify Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Possible Bug
  • 151 Views
  • 1 replies
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Superuser Contribution Keeps playing the last playlist instead of the selected album

PlanFreeCountrySpainDevicePCOperating SystemWindows 10 My Question or IssueOnce I start playing any playlist "P", that's all I can play. If I go to an album "A" and click Play, "P" continues. If I click on the first (or any) song in "A" and click Pla...

  • Music Fan
  • Plan Free Country Spain Device PC Operating System Windows 10   My Question or Issue Once I start playing any playlist "P", that's all I can play. If I go to an album "A" and click Pla...
  • Jeremy
  • Moderator
  • 488 Views
  • 6 replies
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  • 488 Views
  • 6 replies
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Superuser Contribution Very slow to load

PlanPremiumCountrySpain DevicePC CPU I3 3.30GHz- 8 gbOperating SystemWindows 10 64 bits My Question or IssueHi, Spotify takes a long time to load (about 20mn) when I start windows, the other programs respond correctly. I have uninstalled spotify and ...

  • Casual Listener
  • Plan Premium Country Spain   Device PC CPU I3  3.30GHz- 8 gb Operating System Windows 10 64 bits   My Question or Issue Hi, Spotify takes a long time to load (about 20mn) wh...
  • Ivan
  • Spotify Legend
  • 193 Views
  • 3 replies
  • 0 likes
  • 193 Views
  • 3 replies
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Superuser Contribution Problems with Cyrillic

PlanFree Operating SystemWindows 10 My Question or IssueIn Favorite songs I have some songs which have names in Cyrillic (Russian, Ukrainian). For example, the song is called Облака. If I type in Filter exactly Облака, I can find it, but when I type ...

  • Newbie
  • Plan Free   Operating System Windows 10   My Question or Issue In Favorite songs I have some songs which have names in Cyrillic (Russian, Ukrainian). For example, the song is called ...
  • gedonis
  • Music Fan
  • 481 Views
  • 7 replies
  • 1 likes
  • 481 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution "We can't play this until you allow this track in the Spotify phone app" issue.

PlanFreeCountryAmericaDeviceInspiron 15 7000 GamingOperating SystemWindows 10 My Question or IssueSo, I click play on the song, it doesn't play and that message shows up at the top in a blue box. Before, the song was greyed out. Now I get this messag...

  • Regular
  • Plan Free Country America Device Inspiron 15 7000 Gaming Operating System Windows 10   My Question or Issue So, I click play on the song, it doesn't play and that message shows up at t...
  • CarlosE
  • Moderator
  • 21944 Views
  • 23 replies
  • 0 likes
  • 21944 Views
  • 23 replies
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Superuser Contribution How can I save playlists like My Top Songs 2020 to a file? Windows 10 laptop user.

How can I save playlists like My Top Songs 2020 etc to a readable file?I tried "request personal data" and read all the json files but these lists weren't there.I tried to select playlist of entries on it, control/A, copy/paste to word processor but ...

  • Visitor
  • How can I save playlists like My Top Songs 2020 etc to a readable file? I tried "request personal data" and read all the json files but these lists weren't there. I tried to select playlist of...
  • Alex
  • Moderator
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
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Superuser Contribution Missing Characters in Daily Mix Playlist Covers

PlanPremiumCountryUSA DevicePCOperating SystemWindows 10 My Question or IssueNow that daily mixes are named after artists and not just numbers, any playlist named after a japanese artist (maybe other languages too, not sure) has missing characters in...

  • Newbie
  • Plan Premium Country USA   Device PC Operating System Windows 10   My Question or Issue Now that daily mixes are named after artists and not just numbers, any playlist named afte...
  • Ver
  • Spotify Legend
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
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Superuser Contribution No more shuffle play

PlanPremiumCountryBelguimDevicePCOperating SystemLatest version of Windows My Question or IssueSo I've been using spotify for some time now, and I've never really had issues with it, until now.For some reason, the big green shuffle play button is jus...

  • Visitor
  • Plan Premium Country Belguim Device PC Operating System Latest version of Windows   My Question or Issue So I've been using spotify for some time now, and I've never really had issues ...
  • Alex
  • Moderator
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
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Superuser Contribution Personalized playlist covers do not appear on other users

Hello Spotify Community, i have created covers for all my public playlists myself. Nevertheless, I regularly get screenshots sent to me by friends and other artists where the personalized cover does not show up, but only the first four album covers. ...

  • Music Fan
  • Hello Spotify Community,   i have created covers for all my public playlists myself.  Nevertheless, I regularly get screenshots sent to me by friends and other artists where the pers...
  • Ver
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! Can't open Spotify App on Windows 10

PlanPremiumCountryHong KongDevicePCOperating SystemWindows 10 My Question or IssueOn startup Spotify shows an error like this. I have tried reinstalling and it worked for 5 minutes. Then it went back to this error when i quit and reopened Spotify.

  • Casual Listener
  • Plan Premium Country Hong Kong Device PC Operating System Windows 10   My Question or Issue On startup Spotify shows an error like this. I have tried reinstalling and it worked for 5 m...
  • OneByBoo
  • Community Legend
  • 271 Views
  • 5 replies
  • 1 likes
  • 271 Views
  • 5 replies
  • 1 likes

Superuser Contribution Unable to add local music files

Hello, Since a few days I can't add local music files to Spotify.I activated it in Spotify settings, but the local files playlist does not appear.Besides that the local files settings looks weird. I already tried uninstalling and reinstalling spotify...

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  • Visitor
  • Hello,   Since a few days I can't add local music files to Spotify. I activated it in Spotify settings, but the local files playlist does not appear. Besides that the local files settings lo...
  • Ivan
  • Spotify Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Desktop][Other] Songs not playing

Almost every time a song begins to play it stops playing within the first 10 seconds and a notification pops up that the song is unable to be played. This is only happening on my computer and doesn't happen on my phone or anything else. Some songs pl...

  • Casual Listener
  • Almost every time a song begins to play it stops playing within the first 10 seconds and a notification pops up that the song is unable to be played. This is only happening on my computer and doesn't...
  • Ivan
  • Spotify Legend
  • 224 Views
  • 3 replies
  • 0 likes
  • Desktop
    Other
  • 224 Views
  • 3 replies
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1.1.47.684.g136419d9-a the -a is making my Spotify loose information - HELP ?

The update I have has a -a the end and I've lost the ability to see Top 5 Markets and other. Anyone know how to get the -a version off or how to make sure I can see on my laptop as I did before, feels like it's running the APP now, which is less deta...

  • Visitor
  • The update I have has a -a the end and I've lost the ability to see Top 5 Markets and other. Anyone know how to get the -a version off or how to make sure I can see on my laptop as I did before, feel...
  • 113 Views
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  • Browse
    Desktop
  • 113 Views
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Superuser Contribution How to get beta app on PC? (Windows 10, from Microsoft Store)

PlanPremiumCountryRussiaOperating SystemWindows 10, Ver. 2004, Built 19041.572App version1.1.48.625.g1c87c7f7 (Microsoft Store version)My Question or IssueHow to be a beta tester and get the beta App on Microsoft Store?

  • Casual Listener
  • Plan Premium Country Russia Operating System Windows 10, Ver. 2004, Built 19041.572 App version 1.1.48.625.g1c87c7f7 (Microsoft Store version) My Question or Issue How to be a beta tester an...
  • Eni
  • Moderator
  • 3361 Views
  • 1 replies
  • 0 likes
  • 3361 Views
  • 1 replies
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Superuser Contribution Embedded podcasts do not play

Hi, I’m having issues with embedding podcast episodes from Spotify to web pages using iframe today. Embedding seems to look okay, but the embedded content will not play. It seems effects both episodes I’ve embedded earlier (and used to work just fine...

Spotify fail.jpg
  • Casual Listener
  • Hi,   I’m having issues with embedding podcast episodes from Spotify to web pages using iframe today. Embedding seems to look okay, but the embedded content will not play.   It seems ef...
  • CarlosE
  • Moderator
  • 700 Views
  • 4 replies
  • 0 likes
  • 700 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify (Microsoft Store) works with connected standby ONLY if I let Windows go to sleep on its own

PlanPremiumCountry AustraliaDeviceSurface Pro 4Operating SystemWindows 10 Autumn Creators Update [1803] My Question or Issue I'm aware there have been posts about this issue before where Spotify does not keep playing music while in Connected Standby ...

  • Newbie
  • Plan Premium Country  Australia Device Surface Pro 4 Operating System Windows 10 Autumn Creators Update [1803]   My Question or Issue   I'm aware there have been posts about...
  • AndyAndyAndAnd
  • Casual Listener
  • 878 Views
  • 3 replies
  • 6 likes
  • 878 Views
  • 3 replies
  • 6 likes

Superuser Contribution I cant listen to any music or podcast

PlanPremiumCountryMexicoDevicedell latitude 3460Operating SystemWindows My Question or IssueSince yesterday i can´t listen to any song or podcast on my computer, i didrestart the computer, uninstalled and installed again my windows app and loging out...

  • Visitor
  •   Plan Premium Country Mexico Device dell latitude 3460 Operating System Windows   My Question or Issue Since yesterday i can´t listen to any song or podcast on my computer, i di...
  • Alex
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • Urgent
  • 143 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Escanear Spotify Codes QR en Windows

Plan PremiumCountry ArgentinaDeviceLenovo Legion Y520Operating SystemWindows 10 Problema:Existe alguna posibilidad de escanear los spotify codes qr en windows?

  • Casual Listener
  • Plan Premium Country Argentina Device Lenovo Legion Y520 Operating System Windows 10   Problema: Existe alguna posibilidad de escanear los spotify codes qr en windows?  
  • Ver
  • Spotify Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

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