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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Superuser Contribution Spotify Crashes when searching local files on Windows 10 app

PlanPremiumCountryChile/ formerly NetherlandsDeviceLenovo Ideapad S340 Operating SystemWindows 10 home 64x My Question or IssueI currently changed laptop, and the Windows 10 app keeps crashing after trying to use the search bar in synced my local fil...

  • Casual Listener
  • Plan Premium Country Chile/ formerly Netherlands Device Lenovo Ideapad S340  Operating System Windows 10 home 64x   My Question or Issue I currently changed laptop, and the Window...
  • Ver
  • Moderator
  • 1506 Views
  • 10 replies
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  • local files
    Local files on Windows 10
    Microsoft Store
    Search through local files
    Windows 10
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Superuser Contribution Unable to install real DESKTOP version

PlanFreeCountryNetherlandsDevicePCOperating SystemWindows 10 I am unable to download the real DESKTOP version, even when i download the DESKTOP app setup it downloads the MICROSOFT STORE version which i do NOT want, please help me download the REAL D...

  • Visitor
  • Plan Free Country Netherlands Device PC Operating System Windows 10   I am unable to download the real DESKTOP version, even when i download the DESKTOP app setup it downloads the MICRO...
  • Xenia
  • Moderator
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Superuser Contribution Taking up 10GB of my C drive.

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueWhy is Spotify taking up 10GB of my C drive in the Local Appdata's 'Data' folder? I have instructed any downloaded music to store in a different location. I have searched the ...

  • Casual Listener
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue Why is Spotify taking up 10GB of my C drive in the Local Appdata's 'Data' folder? I have instructed...
  • Sbanger
  • Visitor
  • 1953 Views
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  • appdata
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[Desktop] Optimising the Spotify app on Windows

Currently the Spotify app on Windows 10, whether it be from the Windows store or not, runs like garbage. Would it be possible to optimise the app so it runs as well as it does on IOS and Android?

  • Visitor
  • Currently the Spotify app on Windows 10, whether it be from the Windows store or not, runs like garbage. Would it be possible to optimise the app so it runs as well as it does on IOS and Android?&nbs...
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  • Desktop
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Superuser Contribution Podcast Video Data Usage

Operating SystemWindows 10 My Question or IssueOne JRE podcast has used approximately up to 10-12.5 GB of data in 3 hours after streaming a single episode from the desktop app. This is quite excessive. Why is there not an option to disable video play...

  • Casual Listener
  • Operating System Windows 10   My Question or Issue One JRE podcast has used approximately up to 10-12.5 GB of data in 3 hours after streaming a single episode from the desktop app. This is q...
  • Dlampie
  • Newbie
  • 1889 Views
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  • 1889 Views
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error code 4 because win 10 network status notification bug

PlanFamilyCountryIndonesiaDeviceLaptopOperating SystemWindows 10 My Question or IssueAfter update to windows 10 ver 2004, the network notification is buggy. it is because it can't always connect to telemetry.microsoft.com (DNS problem) behind my offi...

  • Visitor
  • Plan Family Country Indonesia Device Laptop Operating System Windows 10   My Question or Issue After update to windows 10 ver 2004, the network notification is buggy. it is because it ...
  • Tologee
  • Visitor
  • 356 Views
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  • 356 Views
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When I start the app it also opens spotify.com in the browser. Make it stop!

Every time I start the spotify windows app it also opens the spotify website in my browser. How do I make this stop? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,et...

  • Music Fan
  • Every time I start the spotify windows app it also opens the spotify website in my browser. How do I make this stop?   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9,...
  • garyglas
  • Music Fan
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Superuser Contribution Joe Rogan Podcast not providing sound or video

Plan FreeFree/PremiumCountry Device Lenovo Yoga 920(iPhone 8, SamsLung Galaxy 9, Macbook Pro late 2016)Operating System Windows10(iOS 10, Android Oreo, Windows 10Podcast shows playing, but no sound or video for Joe Rogan only. Everything else works a...

  • Visitor
  • Plan Free Free/Premium Country   Device Lenovo Yoga 920 (iPhone 8, SamsLung Galaxy 9, Macbook Pro late 2016) Operating System Windows10 (iOS 10, Android Oreo, Windows 10 Podca...
  • Mihail
  • Spotify Legend
  • 2666 Views
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Superuser Contribution Offine mode?

PlanFreeCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueI had an Issue where i was getting a little blue notification on the top of my spotify saying "Spotify can't play this right now. If you have the file on your computer you...

  • Visitor
  • Plan Free Country Australia Device PC Operating System Windows 10   My Question or Issue I had an Issue where i was getting a little blue notification on the top of my spotify saying "...
  • Xenia
  • Moderator
  • 436 Views
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Superuser Contribution Spotify repeatedly crashing after countless "clean resets and reinstalls"

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10~~~~~~~~~~~~~~ In the last few months I have been having a terribly frustrating and stressful problem preventing me from using your service. Whenever I launch spotify it will crash after a few...

  • Visitor
  • Plan Premium Country Sweden Device PC Operating System Windows 10 ~~~~~~~~~~~~~~     In the last few months I have been having a terribly frustrating and stressful problem preven...
  • Mario
  • Moderator
  • 241 Views
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Superuser Contribution Video not working on Windows app or in browser (works fine on Android)

PlanPremiumCountrySlovenia DevicePCOperating SystemWindows 10 My Question or IssueVideos won't load in Windows app or in any browser, it starts loading but never loads and after a second or two it just stops. Music works fine. I've tried different br...

  • Casual Listener
  • Plan Premium Country Slovenia   Device PC Operating System Windows 10   My Question or Issue Videos won't load in Windows app or in any browser, it starts loading but never loads...
  • MafeG
  • Moderator
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  • 6608 Views
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Superuser Contribution Desktop App doesn't show Artists

PlanPremiumCountryUnited States DeviceWindows OSOperating SystemWindows 10 My Question or IssueThe artists section of my library only shows 2 artists despite having hundreds of albums from a variety of artists in the Albums section. I just switched b...

  • Music Fan
  • Plan Premium Country United States   Device Windows OS Operating System Windows 10   My Question or Issue The artists section of my library only shows 2 artists despite having hu...
  • Elena
  • Moderator
  • 148 Views
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  • 148 Views
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no sound on Windows

Hi everybody,I have the Problem that since few weeks i have no sound on Windows 10. I use the desktop app of germany and the free version of Spotify. I done everything. I installed it new, restart the Laptop from Lenovo etc. I does not have any clue ...

  • Casual Listener
  • Hi everybody, I have the Problem that since few weeks i have no sound on Windows 10. I use the desktop app of germany and the free version of Spotify. I done everything. I installed it new, restart ...
  • LeaKüpper
  • Casual Listener
  • 162 Views
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  • Windows 10 Application
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Solved!! Minimized Spotify + Hotkeys

PlanDuoCountryNetherlandsDevicePCOperating SystemWindows 8.1 My Question or Issue:Hi! I've been wondering how to enable hotkeys while Spotify is minimized? My keyboard has no next/previous/play/pause keys so I'd like to be able to use ctrl+arrow to q...

  • Roadie
  • Plan Duo Country Netherlands Device PC Operating System Windows 8.1   My Question or Issue: Hi! I've been wondering how to enable hotkeys while Spotify is minimized? My keyboard has no...
  • Javier_Latam
  • Newbie
  • 13358 Views
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Superuser Contribution Spotify Static Screen when playing Video Problem

Video Link Showing Problem: https://www.youtube.com/watch?v=h_x5M5Uk_jwPlanPremiumCountryEnglandDevicePCOperating SystemWindows 10My Question or IssueDuel Monitor setup. Main is 144hz, 2nd is 60hz. Whenever a video is played on Spotify, the 144hz goe...

  • Casual Listener
  • Video Link Showing Problem: https://www.youtube.com/watch?v=h_x5M5Uk_jw Plan Premium Country England Device PC Operating System Windows 10 My Question or Issue Duel Monitor setup. Main...
  • am85
  • Visitor
  • 1334 Views
  • 7 replies
  • 1 likes
  • 120hz
    144hz
    60hz
    duel
    grey
    monitor
    static
    video
  • 1334 Views
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Como deletar pasta?

PlanPremiumCountryBrasilDevice(iPhone 7)Operating System(Windows 10) My Question or IssueCriei uma pasta no Spotify, agora quero apagar e não consigo. Como resolver?

  • Visitor
  •   Plan Premium Country Brasil Device (iPhone 7) Operating System (Windows 10)   My Question or Issue Criei uma pasta no Spotify, agora quero apagar e não consigo. Como resolver? ...
  • Kawamotus
  • Visitor
  • 797 Views
  • 2 replies
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Solved!! "Spotify can't play this right now. If you have the file on your computer you can import it."

PlanFreeCountryUnited StatesDeviceAcer Nitro 5Operating SystemWindows 10 My Question or IssueSo about a week ago my Spotify app stopped working and kept saying if you have the file on your computer you can import it and I have read through about 15 f...

  • Not applicable
  •   Plan Free Country United States Device Acer Nitro 5 Operating System Windows 10   My Question or Issue So about a week ago my Spotify app stopped working and kept saying i...
  • user-removed
  • Not applicable
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Superuser Contribution Prevent Spotify from saving local data

Hello everyone,I'm using the Spotify desktop application for Win 7. Spotify saves several gb under AppData\Local\Spotify\Data. I can delete this data, but right after I do so, Spotify saves data there again.Is there a way to prevent Spotify from savi...

  • Casual Listener
  • Hello everyone, I'm using the Spotify desktop application for Win 7. Spotify saves several gb under AppData\Local\Spotify\Data. I can delete this data, but right after I do so, Spotify saves data ...
  • Xenia
  • Moderator
  • 564 Views
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  • 564 Views
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Superuser Contribution I can't play any song

PlanPremiumCountryIndoneisaDeviceAsus A442UROperating SystemWindows 10 My Question or IssueI can't play any song on my spotify. my web player and phone are working just fine but my desktop app can't do anything. My playlist wont sync too.

  • Visitor
  • Plan Premium Country Indoneisa Device Asus A442UR Operating System Windows 10   My Question or Issue I can't play any song on my spotify. my web player and phone are working just fine ...
  • Ivan
  • Spotify Legend
  • 167 Views
  • 1 replies
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  • 167 Views
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