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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
  • 136989 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Windows Desktop app loads very slowly

PlanPremiumCountryUSADevicePCOperating SystemWindows 8 My Question or IssueEvery time I open the Spotify Premium desktop app, the Spotify window opens with the top and left bars, but no content, just a black empty space where music options should be....

  • Visitor
  • Plan Premium Country USA Device PC Operating System Windows 8   My Question or Issue Every time I open the Spotify Premium desktop app, the Spotify window opens with the top and left b...
  • OneByBoo
  • Community Legend
  • 199 Views
  • 1 replies
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  • 199 Views
  • 1 replies
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Install update loop, error code: 24

PlanFreeCountryUKDevicePC (Asus Z97-P, Intel Core i5-4670K)Operating SystemWindows 10 x64 My Question or IssueEach time I get a Spotify update I get stuck in an installer error loop which means I can't open Spotify at all unless I uninstall and reins...

  • Casual Listener
  • Plan Free Country UK Device PC (Asus Z97-P, Intel Core i5-4670K) Operating System Windows 10 x64   My Question or Issue Each time I get a Spotify update I get stuck in an installe...
  • BritishMuffin
  • Casual Listener
  • 1059 Views
  • 3 replies
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  • error code 24
    installer error
    update error
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Superuser Contribution Songs randomly stop

PlanFreeCountryIsraelDeviceDesktopOperating SystemWindows 10 My Question or IssueSongs just stop randomly playing, each song has its own time it stops in, some end after about a minute and some after 10 seconds, I couldn't find any fix to this, is th...

  • Newbie
  • Plan Free Country Israel Device Desktop Operating System Windows 10   My Question or Issue Songs just stop randomly playing, each song has its own time it stops in, some end after abou...
  • Katerina
  • Spotify Legend
  • 534 Views
  • 2 replies
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  • 534 Views
  • 2 replies
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'Can't Play Current Song' after 6ish seconds

PlanFreeCountryUnited KingdomDeviceRazer Blade StealthOperating SystemWindows 10 My Question or IssueI have been using spotify for many years now, but recently, whenever I try to play a song from a playlist it will play 6 seconds then stop. This does...

  • Casual Listener
  •   Plan Free Country United Kingdom Device Razer Blade Stealth Operating System Windows 10   My Question or Issue I have been using spotify for many years now, but recently, whene...
  • himanijain
  • Regular
  • 616 Views
  • 3 replies
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  • 616 Views
  • 3 replies
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[HELP] Cannot share songs to instagram stories

PlanPremiumCountryMalaysiaDeviceSamsung A50Operating SystemAndoid version 9 My Question or IssueI cannot seem to share songs on instagram via instagram stories. There is no 'Share to instagram option' I used to be able to share songs to instagram wit...

  • Casual Listener
  • Plan Premium Country Malaysia Device Samsung A50 Operating System Andoid version 9   My Question or Issue I cannot seem to share songs on instagram via instagram stories.  There ...
  • Ari_Ardiansyah
  • Visitor
  • 1483 Views
  • 4 replies
  • 2 likes
  • 1483 Views
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Re: Spotify devices keep being out of sync

I trying reinstall any software, installing windows .exe app, installing windows store app, but the problem presists.First time, I try the web player in my PC, affter I save a music on my notebook. It is sync the music, but the windows app nothing. L...

  • Visitor
  • I trying reinstall any software, installing windows .exe app, installing windows store app, but the problem presists. First time, I try the web player in my PC, affter I save a music on my noteboo...
  • 99 Views
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  • 99 Views
  • 0 replies
  • 0 likes

Playing/pausing a song laggy (10+ seconds), slow app load times, only works after a clean reinstall.

PlanPremiumCountrySingapore DevicePCOperating SystemWindows 10 My Question or IssueWhen playing or pausing a song, it usually takes 10 seconds or more for the button to register no matter how many times I click on it. It's just plain unresponsive. Ne...

  • Newbie
  • Plan Premium Country Singapore   Device PC Operating System Windows 10   My Question or Issue When playing or pausing a song, it usually takes 10 seconds or more for the button t...
  • justinjanaka
  • Casual Listener
  • 660 Views
  • 1 replies
  • 1 likes
  • 660 Views
  • 1 replies
  • 1 likes

Unwanted Daily Mixes

FreeUnited Kingdom DeviceDell InspironOperating SystemWindows 10 My Question or IssueI keep getting rather annoyed at the algorithms creating my Daily Mixes. Several times now I've liked a song from a genre I usually don't like, and the next day Spot...

  • Regular
  • Free United Kingdom   Device Dell Inspiron Operating System Windows 10   My Question or Issue I keep getting rather annoyed at the algorithms creating my Daily Mixes. Several times...
  • 207 Views
  • 0 replies
  • 1 likes
  • Daily mix issues
    Daily Mixes
  • 207 Views
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No sound in Windows Spotify desktop application

PlanPremiumCountryNetherlandsDeviceLenovo X1 Yoga 3rd genOperating SystemWindows 10 Enterprise (build 1903) My Question or IssueSince a few days the Spotify desktop application is not making any sounds. I am a technical guy so ruled out the obvious s...

  • Casual Listener
  • Plan Premium Country Netherlands Device Lenovo X1 Yoga 3rd gen Operating System Windows 10 Enterprise (build 1903)   My Question or Issue Since a few days the Spotify desktop applicati...
  • denhog1990
  • Casual Listener
  • 555 Views
  • 4 replies
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  • 555 Views
  • 4 replies
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Can't adjust volume or select other device

PlanPremiumCountryNetherlandsDeviceDesktop & ChromeOperating SystemWindows 8 & Webplayer My Question or IssueI can't adjust the volume or change device.See this picture for proof (im clicking): https://i.imgur.com/6m2XwTX.gifv

  • Visitor
  • Plan Premium Country Netherlands Device Desktop & Chrome Operating System Windows 8 & Webplayer   My Question or Issue I can't adjust the volume or change device. See this pic...
  • Macreus
  • Newbie
  • 331 Views
  • 1 replies
  • 1 likes
  • 331 Views
  • 1 replies
  • 1 likes

How can I tell the Groove Music app to play my Spotify music?

CountryCanadaOperating SystemWindows 10 My Question or IssueHonestly, the Spotify music app sucks. I really miss the days of Groove Music. The Groove Music app still exists, but it no longer streams music. So I'm hoping there's a way to either link t...

  • Regular
  • Country Canada Operating System Windows 10   My Question or Issue Honestly, the Spotify music app sucks.  I really miss the days of Groove Music.  The Groove Music app still exis...
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  • 2183 Views
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Updated Windows version client 1.1.12.451.gdb77255f. Can't play anything

Plan: Family PremiumCountry: USADevice: Win10 Desktop with all updates installedOperating System: Win10 ProblemI just upgraded the Windows version client to 1.1.12.451.gdb77255f. Now I can't play anything and I don't see any of my saved albums. Playl...

  • Casual Listener
  • Plan: Family Premium Country: USA Device: Win10 Desktop with all updates installed Operating System: Win10   Problem I just upgraded the Windows version client to 1.1.1...
  • buckleyblank
  • Casual Listener
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes

App keeps playing the next song from a different playlist

PlanPremiumCountryUSADeviceiPhone X, PC (Windows)Operating SystemiOS 12 (up-to-date), Windows 10 (up-to-date) My Question or IssueAs I play songs from other playlists such as Discover Weekly, the next song immediately reverts to another heavily-used ...

  • Visitor
  • Plan Premium Country USA Device iPhone X, PC (Windows) Operating System iOS 12 (up-to-date), Windows 10 (up-to-date)   My Question or Issue As I play songs from other playlists such as...
  • 415 Views
  • 0 replies
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  • 415 Views
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Ad won't play and has to be closed to fix issues

PlanFreeCountryUnited StatesDeviceDesktopOperating SystemWindows 10My Question or IssueSpotify goes to play an ad but the ad just stops. It isn't a connection issue or me just pausing it. It actually says the ad is playing but it never actually does....

  • Casual Listener
  • Plan Free Country United States Device Desktop Operating System Windows 10 My Question or Issue Spotify goes to play an ad but the ad just stops. It isn't a connection issue or me just pausi...
  • MauriceMV
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
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Daily Mixes don't show up anymore

PlanPremium Operating SystemWindows 10 My Question or IssueI don't have any daily mixes anymore. I already only had 2 or 1, then it dropped to 1. I thought it was normal but now I have NONE. I listen to a wide range of music. Also missing on my phone...

  • Newbie
  • Plan Premium   Operating System Windows 10   My Question or Issue I don't have any daily mixes anymore. I already only had 2 or 1, then it dropped to 1. I thought it was normal but n...
  • A_Musicophile
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
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Playlist Cover Images | Image files not appearing

PlanPremiumCountryUnited StatesDeviceHP PavilionOperating SystemWindows 10 My Question or IssueI've been having an issue of late where I want to change the cover images for my playlists, however when I am prompted to do so the images I downloaded on ...

  • Casual Listener
  • Plan Premium Country United States Device HP Pavilion Operating System Windows 10   My Question or Issue I've been having an issue of late where I want to change the cover images for m...
  • ItzWyzard
  • Casual Listener
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
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No thumbs down option or negative button to hit?

The option to thumbs up or down has disappeared. There were a heart and a negative sign for a bit and now it's just a heart. I hear the same music over and over with now no option to explore new music. I ALWAYS listen to the radio to search for somet...

  • Visitor
  • The option to thumbs up or down has disappeared. There were a heart and a negative sign for a bit and now it's just a heart. I hear the same music over and over with now no option to explore new musi...
  • nysteve
  • Roadie
  • 329 Views
  • 1 replies
  • 4 likes
  • 329 Views
  • 1 replies
  • 4 likes

Offline Song Storage keeps resetting to default.

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueHey there, I just switched over from standalone Spotify to Spotify for Windows 10. I'm trying to change the offline song storage to the location where I had downloaded all my...

  • Visitor
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Hey there, I just switched over from standalone Spotify to Spotify for Windows 10. I'm trying to c...
  • Loxer
  • Spotify Star
  • 905 Views
  • 1 replies
  • 1 likes
  • 905 Views
  • 1 replies
  • 1 likes

Songs don't appear as liked on the artists page

PlanFreeCountryRomania Operating SystemWindows 10 My Question or IssueRecently switched from premium to free and noticed that some of the songs that I liked don't appear as liked on the artists page, and for some, not even the album appears on the ar...

  • Visitor
  • Plan Free Country Romania   Operating System Windows 10   My Question or Issue Recently switched from premium to free and noticed that some of the songs that I liked don't appear a...
  • 227 Views
  • 0 replies
  • 1 likes
  • 227 Views
  • 0 replies
  • 1 likes

Spotify app closes

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueI have many different audio outputs set up on my pc. When I choose to use any output other than my headphones, Spotify closes when I press play. If I set my output to headphones it p...

  • Casual Listener
  • Plan Premium Country USA Operating System Windows 10   My Question or Issue I have many different audio outputs set up on my pc. When I choose to use any output other than my headphones,...
  • SehirMerkezi
  • Casual Listener
  • 487 Views
  • 4 replies
  • 1 likes
  • 487 Views
  • 4 replies
  • 1 likes