Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...
150137 Views
0 replies
26 likes
PlanPremiumCountryFinlandDevicePCOperating SystemWindows 10 My Question or IssueWhen browsing far enough down in podcast listings the scroll bar will get stuck and start jittering. The resulting flickering makes the list unreadable.
Plan Premium Country Finland Device PC Operating System Windows 10 My Question or Issue When browsing far enough down in podcast listings the scroll bar will get stuck and start jitt...
441 Views
0 replies
0 likes
I have crossfade enabled for 5 seconds, but it only works on Radio playlists. It doesn't work on my custom playlists. Anybody else have this issue?
I have crossfade enabled for 5 seconds, but it only works on Radio playlists. It doesn't work on my custom playlists. Anybody else have this issue?
Spotify Legend
4461 Views
3 replies
0 likes
PlanPremiumCountryUKDeviceiPhone X and a PCOperating SystemiOS 13.4.1, Windows 10 My Question or IssueI cannot listen to any music on my Windows 10 PC, either using the app or through the web player. I get 5minutes at most, then nothing until I resta...
Plan Premium Country UK Device iPhone X and a PC Operating System iOS 13.4.1, Windows 10 My Question or Issue I cannot listen to any music on my Windows 10 PC, either using the app o...
394 Views
0 replies
0 likes
Plan: PremiumCountry: United States of AmericaDevice: ASUS LaptopOperating System: Windows 10 My Question or IssueWhen I'm listening to a secret playlist, what's visible in the friend feed? Is it the song and band/singer or does it include the playli...
Plan: Premium Country: United States of America Device: ASUS Laptop Operating System: Windows 10 My Question or Issue When I'm listening to a secret playlist, what's...
Community Legend
19861 Views
1 replies
1 likes
PlanPremiumOperating System(Windows 10) I am trying to put a specific folder in my local files, but there are already 185 songs on my local file without anything ticked in preferences besides local files itself. I deleted all the files that were clog...
Plan Premium Operating System (Windows 10) I am trying to put a specific folder in my local files, but there are already 185 songs on my local file without anything ticked in preferences ...
Spotify Legend
472 Views
1 replies
0 likes
It would be nice if anyone knows how to configure desktop spotify to automatically start music when the application startsThanks in advancePlanFree/PremiumDevice(PC)Operating System(Windows 10) My Question or Issue
It would be nice if anyone knows how to configure desktop spotify to automatically start music when the application starts Thanks in advance Plan Free/Premium Device (PC) Operating System (Win...
Spotify Legend
670 Views
1 replies
0 likes
Okay, so i am on Windows and for AGES i have been trying to listen to spotify but i can't because of error code: auth:3. I know there is one going threads but NONE of those help
Okay, so i am on Windows and for AGES i have been trying to listen to spotify but i can't because of error code: auth:3. I know there is one going threads but NONE of those help
Newbie
4998 Views
16 replies
0 likes
Hello, Ever since the last update, the volume bar on my Spotify client has been glitching around when changing the volume. https://gfycat.com/valuablewebbediberianemeraldlizard
Hello, Ever since the last update, the volume bar on my Spotify client has been glitching around when changing the volume. https://gfycat.com/valuablewebbediberianemeraldlizard
Casual Listener
2935 Views
5 replies
8 likes
Ok, so that is what happens when i try to open spotify. This started happening right now, and I dont think i did anything that could cause this. Hope you can solve this.
Ok, so that is what happens when i try to open spotify. This started happening right now, and I dont think i did anything that could cause this. Hope you can solve this.
Roadie
609 Views
1 replies
0 likes
Operating SystemWindows 10 My Question or IssueSince yesterday the audio has been constantly stuttering on Spotify for desktop. Other threads on here seem to imply the problem is with the computer's performance but the one I'm using is definitely pow...
Operating System Windows 10 My Question or Issue Since yesterday the audio has been constantly stuttering on Spotify for desktop. Other threads on here seem to imply the problem is with th...
770 Views
0 replies
1 likes
PlanPremiumCountryUnited StatesDeviceDesktop PCOperating SystemWindows 10 My Question or Issue I have had Spotify premium for more than a year, and recently (the past two weeks or so) I've been having an issue where I will play one song in a playlist...
Plan Premium Country United States Device Desktop PC Operating System Windows 10 My Question or Issue I have had Spotify premium for more than a year, and recently (the past ...
Visitor
13870 Views
4 replies
0 likes
PlanPremiumCountryBulgaria (not that this matters)DeviceLaptop: i7 8565U, 16GB DDR4 Ram, RTX 2060 SuperOperating SystemWindows 10 My Question or IssueScrolling is slow AF. If I scroll rapidly a few times it starts to lag behind and keeps going up and...
Plan Premium Country Bulgaria (not that this matters) Device Laptop: i7 8565U, 16GB DDR4 Ram, RTX 2060 Super Operating System Windows 10 My Question or Issue Scrolling is slow AF. If...
Casual Listener
1444 Views
2 replies
1 likes
PlanPremium for StudentsCountryUKDeviceDesktopOperating System(Windows 10 Build 18363) My Question or IssueI get this error whenever I try to play any song. I have tried to clear the cache and reinstall but it hasn't helped:https://gyazo.com/4abbf92d...
Plan Premium for Students Country UK Device Desktop Operating System (Windows 10 Build 18363) My Question or Issue I get this error whenever I try to play any song. I have tried to c...
Casual Listener
973 Views
9 replies
0 likes
PlanFamily Plan CountryUnited States DeviceCustom PC Operating SystemWindows 10 My Question or Issue:Yesterday i received the Razer Nommo chromas for my birthdayi was ecstatic, only to my surprise that i couldnt use spotify with them unlessi wanted a...
Plan Family Plan Country United States Device Custom PC Operating System Windows 10 My Question or Issue: Yesterday i received the Razer Nommo chromas for my ...
Casual Listener
652 Views
1 replies
1 likes
PlanPremiumCountryUnited States of AmericaDeviceGygabyte AERO 15Operating SystemWindows 10, 64bit My Question or IssueHello. Spotify playlists and podcasts keep skipping immediately upon pressing play. They don't load, and just skip to the next one, ...
Plan Premium Country United States of America Device Gygabyte AERO 15 Operating System Windows 10, 64bit My Question or Issue Hello. Spotify playlists and podcasts keep skippin...
Roadie
496 Views
1 replies
0 likes
HI, The spotify app on my PC (Windows 10) isn't working properly. When I try to play a song it immediately skips to the next song, skipping through about 4 songs per second and never playing any. No songs/playlists etc are working, I am not in offlin...
HI, The spotify app on my PC (Windows 10) isn't working properly. When I try to play a song it immediately skips to the next song, skipping through about 4 songs per second and never p...
Casual Listener
449 Views
1 replies
1 likes
I think this is an essential feature on all platforms, as you shouldn't have to scroll all the way up a large playlist in order to search for a song. This can be implemented in many ways, including having the search bar always available (like on this...
I think this is an essential feature on all platforms, as you shouldn't have to scroll all the way up a large playlist in order to search for a song. This can be implemented in many ways, including h...
Composer
745 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceAsus Zenbook ProOperating SystemWindows 10 (dual partition with Ubuntu) My Question or IssueI recently decided to switch from using Linux (Ubuntu) on my Zenbook to Windows. However, I am getting this error message when tryi...
Plan Premium Country USA Device Asus Zenbook Pro Operating System Windows 10 (dual partition with Ubuntu) My Question or Issue I recently decided to switch from using Linux (Ubun...
Casual Listener
4264 Views
1 replies
1 likes
PlanPremiumOperating SystemWindows 10My Question or IssueIf I try to skip one song with a shortcut on my keyboard Spotify either skips two or multiple songs. Mostly it happens when I'm in a videogame or if I open Teamspeak 3.Sometimes Spotify just st...
Plan Premium Operating System Windows 10 My Question or Issue If I try to skip one song with a shortcut on my keyboard Spotify either skips two or multiple songs. Mostly it happens when I...
705 Views
0 replies
0 likes
can't login into spotify via computer. firewall error keeps popping up. any ideas?PlanPremiumCountryGermanyDevice / Operating System(Win10 Version, Desktop Version)
can't login into spotify via computer. firewall error keeps popping up. any ideas? Plan Premium Country Germany Device / Operating System (Win10 Version, Desktop Version)
Roadie
449 Views
1 replies
0 likes
