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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1002 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

143217 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

127600 Views

294 replies

22 likes

  • 127600 Views
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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10765 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

On Saved Files appears songs that I don't have on PC

PlanFree/PremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueOn Saved Files tab appears songs that I don't have on my PC

Regular

Plan Free/Premium Country US Device PC Operating System Windows 10   My Question or Issue On Saved Files tab appears songs that I don't have on my PC

415 Views

0 replies

0 likes

PC
saved files
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Spotify changes songs fast

PlanPremiumCountrySwedenDevice(PC)Operating SystemWindows 10 My Question or IssueThe PC app keeps changing songs, like 10 songs per second until a album is finished. I've tried to sign out and in, uppdated the app, uninstalled and reinstalled the app...

Visitor

Plan Premium Country Sweden Device (PC) Operating System Windows 10   My Question or Issue The PC app keeps changing songs, like 10 songs per second until a album is finished. I've tri...

427 Views

0 replies

0 likes

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clicking on cover art doesn't work when sort by is applied

So the quick lookup functionality on desktop where you click the cover art to go to the song instantly (useful for managing large playlists) doesn't work when the playlist has been sorted by something. It jumps to the number of the song in default so...

Regular

So the quick lookup functionality on desktop where you click the cover art to go to the song instantly (useful for managing large playlists) doesn't work when the playlist has been sorted by somethin...

KomorebiKun

Newbie

692 Views

1 replies

2 likes

  • 692 Views
  • 1 replies
  • 2 likes

Volume suddenly drops to zero in Spotify

PlanPremiumCountryNetherlandsDeviceWindows computerOperating SystemWindows 10 My Question or IssueWhen listening to music, the Spotify volume suddenly drops to zero. Happens randomly and it does not matter which song I'm playing. I thought it might h...

Visitor

Plan Premium Country Netherlands Device Windows computer Operating System Windows 10   My Question or Issue When listening to music, the Spotify volume suddenly drops to zero. Happens ...

TreborG2

Roadie

2358 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

Can't hear podcast

PlanPremiumCountryUnited StatesDevice(PC)Operating System(Windows 10) My Question or IssueI'm trying to listen to TechStuff Podcast, I've started it from the beginning and am listening until present day. I've been listening to it just fine on my phon...

Regular

Plan Premium Country United States Device (PC) Operating System (Windows 10)   My Question or Issue I'm trying to listen to TechStuff Podcast, I've started it from the beginning and am...

fortoxals

Casual Listener

1383 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Bring some of the old features from Spotify back! (And a suggestion for a newer update)

PlanPremium for Family (Guest)CountryUnited States Of America - ConnecticutDeviceDell OptiPlex 7010 Tower, Apple iPad 2018, Apple iPhone 8, Sonos One, Amazon Echo Dot, Amazon Echo Spot, Some sort of Visio laptop, Motorola Moto Z2 Force (This topic is...

Regular

Plan Premium for Family (Guest) Country United States Of America - Connecticut Device Dell OptiPlex 7010 Tower, Apple iPad 2018, Apple iPhone 8, Sonos One, Amazon Echo Dot, Amazon Echo Spot, Som...

loopdyloop

Regular

2097 Views

8 replies

7 likes

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  • 8 replies
  • 7 likes

a

a

Visitor

a

306 Views

0 replies

0 likes

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Solved!! Dislike button not showing in daily mix

PlanPremiumCountry Device(Desktop)Operating System(Windows 10) My Question or IssueDislike button not showing in daily mix

Visitor

Plan Premium Country   Device (Desktop) Operating System (Windows 10)   My Question or Issue Dislike button not showing in daily mix

Emilia_8

Community Legend

554 Views

1 replies

0 likes

  • 554 Views
  • 1 replies
  • 0 likes

Adding friends

I am trying to search for friends on the 'FIND FRIENDS' feature however when the window opens the error message "Sorry, we couldn't load friends to follow". I have restarted the app and nothing is changing. How can I rectify this?

Newbie

I am trying to search for friends on the 'FIND FRIENDS' feature however when the window opens the error message "Sorry, we couldn't load friends to follow".   I have restarted the app and...

Moomoo_01

Newbie

984 Views

2 replies

2 likes

Windows
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Spotify stops sound output, only restart helps

PlanPremiumCountryAustriaDevicePCOperating SystemWindows 10 1903 My Question or IssueSeveral times a day spotify stops sound output. It looks like it's still playing, controls are working but no sound. Only reboot of the PC or killing Spotify with th...

Newbie

Plan Premium Country Austria Device PC Operating System Windows 10 1903   My Question or Issue Several times a day spotify stops sound output. It looks like it's still playing, control...

431 Views

0 replies

1 likes

  • 431 Views
  • 0 replies
  • 1 likes

Windows Desktop version bluescreen dpc_watchdog_violation

Hi - since the last update of the desktop Spotify (oct. 30), I am experiencing the above, but only while listening, not when just the software ist open. Any ideas where this comes from and what to do to fix it ? Many thanksBeat System: /Win 10 Pro 19...

Casual Listener

Hi - since the last update of the desktop Spotify (oct. 30), I am experiencing the above, but only while listening, not when just the software ist open. Any ideas where this comes from and what to do...

Tapbeat

Casual Listener

1080 Views

2 replies

0 likes

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Where are the 30-minute ad-free offers on Desktop?

Hey guys, I'm just wondering why I am not getting any 30-minute ad-free offers that appear when you start playing on Desktop. I remember getting some, but they aren't just coming up anymore. I now only get them on my iPhone. I don't want an ad about ...

Visitor

Hey guys, I'm just wondering why I am not getting any 30-minute ad-free offers that appear when you start playing on Desktop. I remember getting some, but they aren't just coming up anymore. I now on...

OneByBoo

Roadie

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Shuffle/repeat completely gone from my Windows 10 desktop.

PlanPremiumCountryUK DeviceDesktop PC running Windows 10(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Windows 10 My Question or IssueI have looked at all the other entries about this subject. None seem to cover the issue I have....

Visitor

Plan Premium Country UK   Device Desktop PC running Windows 10 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System  Windows 10   My Question or Issue I hav...

311 Views

0 replies

0 likes

  • 311 Views
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Customer order of tracks on a playlist

Hi All,I'm using the Android app and the Windows Desktop App and I cannot see a way to set a customer order for the tracks on my playlist (other than adding them to the play list in the right sequence). I've looked through this forum and they all see...

Newbie

Hi All, I'm using the Android app and the Windows Desktop App and I cannot see a way to set a customer order for the tracks on my playlist (other than adding them to the play list in the right seque...

291 Views

0 replies

0 likes

  • 291 Views
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How to Dislike an Artist

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI can't find any option to stop an artist from playing?This is a deal breaker for me I don't want to accidentally have Dire Straights or Pet Shop Boys come on, that is sure to...

Visitor

Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue I can't find any option to stop an artist from playing? This is a deal breaker for me I don't want...

519 Views

0 replies

3 likes

  • 519 Views
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Local files not downloaded

I selected part of my local files and placed them in playlist but when I toggled the download button off everything grayed out. Now when I turn it on it's stuck on waiting. Still playable in the local files tab though. I tried copying some songs (fro...

Casual Listener

I selected part of my local files and placed them in playlist but when I toggled the download button off everything grayed out. Now when I turn it on it's stuck on waiting. Still playable in the loca...

340 Views

0 replies

2 likes

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  • 0 replies
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Solved!! Spotify DEAD on Windows 10?

I have linked the issue since I'm not good at describing things. This happens on any system running Spotify. It does this on 100% of Windows 10 PC's. It has done this on an HP Omen, my custom deskop (running Windows 10 Pro rather than home) and my ne...

Casual Listener

 I have linked the issue since I'm not good at describing things. This happens on any system running Spotify. It does this on 100% of Windows 10 PC's. It has done this on an HP Omen, my custom d...

_austinshelton_

Regular

1009 Views

3 replies

0 likes

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Spotify Freeze when using on desktop

Hello Community, i have a premium account in France. I Use spotify with my desktop (windows10) or my mobile.When i'm using spotify on my desktop, it freeze in a random way, sometimes 3 minutes after i opened it, sometimes 1 hour after....I've notice ...

Visitor

Hello Community,   i have a premium account in France. I Use spotify with my desktop (windows10) or my mobile. When i'm using spotify on my desktop, it freeze in a random way, sometimes 3 min...

Arikabeth

Roadie

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

Solved!! Can't play music, all playlists empty

PlanPremiumCountryUSADevicePCOperating SystemWindows 10My Question or IssueFollowed all troubleshooting steps, including full uninstall (as far as I could tell...) and signing in with a different account. Songs do not play at all, and all playlists a...

Casual Listener

Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue Followed all troubleshooting steps, including full uninstall (as far as I could tell...) and signing in wi...

Bittencourt

Spotify Star

878 Views

4 replies

1 likes

  • 878 Views
  • 4 replies
  • 1 likes

After I open the app, no artists show in the Artist tab.

PlanFreeCountryUnited StatesDeviceDell LaptopOperating SystemWindows 10 My Question or IssueAfter I startup my computer, Spotify is the first app I open unless otherwise. So after I'd open the app, and it loads the Home tab, I'd check the Artist tab ...

Music Fan

Plan Free Country United States Device Dell Laptop Operating System Windows 10   My Question or Issue After I startup my computer, Spotify is the first app I open unless otherwise. So ...

INVAiZN

Music Fan

539 Views

2 replies

0 likes

  • 539 Views
  • 2 replies
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