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Desktop (Windows)

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 49576 Views
  • 77 replies
  • 27 likes
  • 49576 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 75509 Views
  • 271 replies
  • 21 likes
  • 75509 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5291 Views
  • 1 replies
  • 6 likes
  • 5291 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145431 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145431 Views
  • 0 replies
  • 26 likes

Spotify won't install after system restore (Windows 10)

PlanPremiumCountryIndonesiaDevicePC Lenovo c340Operating SystemWindows 10 My Question or Issue I tried to install spotify from the windows store. While installing, i have to "system restore" my windows (i use windows 10) because of something.I didn't...

  • Casual Listener
  • Plan Premium Country Indonesia Device PC Lenovo c340 Operating System Windows 10   My Question or Issue   I tried to install spotify from the windows store. While installing, i h...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Spotify Crash after each Song

PlanPremiumCountryGermanyDeviceLaptop: MSI GS65 Stealth Thin 8RFOperating SystemWindows 10 My Question or IssueYesterday I downloaded a PlayList from my MonsterCat Gold Account as MP3 Files (each FileSize is between 5-15 MB because all Informations l...

  • Newbie
  • Plan Premium Country Germany Device Laptop: MSI GS65 Stealth Thin 8RF Operating System Windows 10   My Question or Issue Yesterday I downloaded a PlayList from my MonsterCat Gold Accou...
  • Loxer
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Unknown Window

PlanPremium Operating SystemWindows 10 Hi, so this popped up and I have no idea what is it about.. Have others encountered this and what is the solution to fixing this? Thank you

  • Visitor
  • Plan Premium   Operating System Windows 10   Hi, so this popped up and I have no idea what is it about.. Have others encountered this and what is the solution to fixing this? Thank yo...
  • Loxer
  • Community Legend
  • 787 Views
  • 1 replies
  • 0 likes
  • 787 Views
  • 1 replies
  • 0 likes

Spotify not detecting JBL Go 2 bluetooth speaker

I have successfully paired a JBL Go2 speaker to two PCs running Windows 10. When I search the Spotify App for the device it just doesn't appearThe speaker is also paired to my Iphone which has the Spotify App. In this case the phone has paired with t...

  • Newbie
  • I have successfully paired a JBL Go2 speaker to two PCs running Windows 10. When I search the Spotify App for the device it just doesn't appear The speaker is also paired to my Iphone which has the ...
  • 733 Views
  • 0 replies
  • 0 likes
  • 733 Views
  • 0 replies
  • 0 likes

Why am I getting selections in a language that is not of my choice, on the Spotify add home?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • imaginarychris
  • Gig Goer
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Why can´t I remove the Spotify app Home music selection (I hate what is in it)?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 317 Views
  • 0 replies
  • 1 likes
  • 317 Views
  • 0 replies
  • 1 likes

Spotify keeps pausing songs in the middle of playing, please help me!

PlanPremiumCountryUSADevice2 year old DesktopOperating SystemWindows 10 My Question or IssueThis issue has only started today. I have forcibly logged all devices out of my spotify account in case someone was using it that I didn't want to. I have cha...

  • Visitor
  • Plan Premium Country USA Device 2 year old Desktop Operating System Windows 10   My Question or Issue This issue has only started today. I have forcibly logged all devices out of my sp...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Editor`s picks scrolling back

Hello, I have a little problem with my Windows 10 desktop app. When I start an app, see Editor`s picks and scroll them back to see, what playlists are there, I can`t scroll back to previous. For example in editor`s pics are 10 playlists. I scroll bac...

  • Visitor
  • Hello, I have a little problem with my Windows 10 desktop app. When I start an app, see Editor`s picks and scroll them back to see, what playlists are there, I can`t scroll back to previous. For exam...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Solved!! [Help] Liked songs and playlists are NOT loading, nothing plays. Only web player works.

PlanFreeCountryUSADeviceDesktop PCOperating SystemWindows 10 My Question or IssueLiked songs are not showing and almost all songs either don't play or give me errors. All custom playlists don't play and nothing shows up. Album art doesn't load either...

  • Casual Listener
  • Plan Free Country USA Device Desktop PC Operating System Windows 10   My Question or Issue Liked songs are not showing and almost all songs either don't play or give me errors. All cus...
  • Loxer
  • Community Legend
  • 10955 Views
  • 4 replies
  • 0 likes
  • album art
    Help
    liked songs
    Playlists
  • 10955 Views
  • 4 replies
  • 0 likes

Spotify Desktop App question

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have the Free plan and using a laptop computer with Windows 7 operating system, and the cou...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • 403 Views
  • 0 replies
  • 0 likes
  • 403 Views
  • 0 replies
  • 0 likes

Metered connection not respected

Hi,Similar to this idea https://community.spotify.com/t5/Android/Android-app-does-not-respect-metered-WiFi-networks/m-p/1921488, the Desktop app does not respect metered connections.This is really very "rude" compared to many other applications.I had...

  • Casual Listener
  • Hi, Similar to this idea https://community.spotify.com/t5/Android/Android-app-does-not-respect-metered-WiFi-networks/m-p/1921488, the Desktop app does not respect metered connections. This is reall...
  • 1003 Views
  • 0 replies
  • 13 likes
  • 1003 Views
  • 0 replies
  • 13 likes

History not showing all music played

PremiumUSWindows Windows 10I use a Samsung 8 phone and heard a song and played it multiple times from my Discover Weekly Playlist. I was dumb and forgot to add the song to my Liked List and the Discover Weekly updated today. I went on my desktop comp...

  • Visitor
  • Premium US Windows  Windows 10 I use a Samsung 8 phone and heard a song and played it multiple times from my Discover Weekly Playlist. I was dumb and forgot to add the song to my Liked List ...
  • xEddiex
  • Newbie
  • 808 Views
  • 1 replies
  • 2 likes
  • 808 Views
  • 1 replies
  • 2 likes

when i click a song a different one plays

PlanPremiumCountryU.S.ADeviceHP ENVYOperating SystemWindows 10 My Question or Issuesome of my songs are listed in a different order than they are on my other devices and when I click on a song it plays the song that is usually in that spot instead of...

  • Visitor
  • Plan Premium Country U.S.A Device HP ENVY Operating System Windows 10   My Question or Issue some of my songs are listed in a different order than they are on my other devices and when...
  • OneByBoo
  • Roadie
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Norton renew license even if i dont have it

PlanFreeCountrylithuaniaDeviceAsus TUF gaming fx504Operating SystemWindows 10 My Question or IssueI have this problem when i turn on my spotify in the top corner it says to renew Norton lisence now i dont own Norton never even installed it but it pop...

  • Newbie
  • Plan Free Country lithuania Device Asus TUF gaming fx504 Operating System Windows 10   My Question or Issue I have this problem when i turn on my spotify in the top corner it says to r...
  • tamasspotify
  • Visitor
  • 520 Views
  • 3 replies
  • 1 likes
  • 520 Views
  • 3 replies
  • 1 likes

High CPU usage for 5-10 minutes after resume from Sleep - GetHandleVerifier

Version1.1.14.475.g566c8bebPlanPremiumCountryRomaniaDevicePCOperating SystemWindows 10 (1903) My Question or IssueHello. Sometimes after I resume my PC from sleep Spotify starts using very high CPU usage. I checked with ProcessExplorer and it seems t...

  • Newbie
  • Version 1.1.14.475.g566c8beb Plan Premium Country Romania Device PC Operating System Windows 10 (1903)   My Question or Issue Hello. Sometimes after I resume my PC from sleep Spotify...
  • 629 Views
  • 0 replies
  • 3 likes
  • bug
    CPU
    technical
  • 629 Views
  • 0 replies
  • 3 likes

Current song is indicated wrongly when playing randomly / shuffle

Operating System: Windows 10 When I click on the left bottom album cover, it indicates the wrong song - not the song which is playing. Usually, eg. if I play the "third" song since I have started to play the playlist, which is of course not the third...

  • Casual Listener
  • Operating System: Windows 10   When I click on the left bottom album cover, it indicates the wrong song - not the song which is playing.  Usually, eg. if I play the "third" song since I ...
  • Zyliant
  • Visitor
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

can't Spotify be better

I have Premium and a Macbook Pro with the latest OS. Number one, my Spotify app on this computer never works. When I open it, nothing loads. It's impossible to use. I've tried all the fixes on this site, and it doesn't work. So then I try to use it o...

  • Regular
  • I have Premium and a Macbook Pro with the latest OS.  Number one, my Spotify app on this computer never works.  When I open it, nothing loads.  It's impossible to use.  I've tried...
  • booradleytron
  • Regular
  • 377 Views
  • 1 replies
  • 1 likes
  • 377 Views
  • 1 replies
  • 1 likes

Is it a way to ask Cortana to save the currently playing song to the library?

PlanPremiumDeviceDesktopOperating SystemWindows 10 My Question or IssueIs it a way to ask Cortana to save the currently playing song to the library? Button Save to your Liked Songs makes the same. It is very comfortable to use Spotify with Corata whi...

  • Newbie
  • Plan Premium Device Desktop Operating System Windows 10   My Question or Issue Is it a way to ask Cortana to save the currently playing song to the library? Button Save to your Liked Son...
  • 265 Views
  • 0 replies
  • 0 likes
  • Cortana
    Windows 10
  • 265 Views
  • 0 replies
  • 0 likes

Spotify on my PC with Windows 10 does not work

I made the premium account for not more than a week, and after having used it on my personal cell phone, I tried to download it to my PC with Microsoft Store, downloaded it, connected but, if I clicked any music I was looking for and that he proposed...

  • Newbie
  • I made the premium account for not more than a week, and after having used it on my personal cell phone, I tried to download it to my PC with Microsoft Store, downloaded it, connected but, if I click...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Solved!! Window Pane Sizing: Friend Activity pane missing with 175% Scaling

PlanPremiumDevice1920x1080 DesktopOperating SystemWindows 10 (tested with Sizer 4.0) My Question or Issue With a resolution of 1920x1080 and 175% scaling, the Friend Activity pane does not display. Compromise by adjusting to 150% scaling.According to...

  • Casual Listener
  • Plan Premium Device 1920x1080 Desktop Operating System Windows 10 (tested with Sizer 4.0)   My Question or Issue  With a resolution of 1920x1080 and 175% scaling, the Friend Activit...
  • vedevese
  • Newbie
  • 2675 Views
  • 2 replies
  • 0 likes
  • Friend Activity
    Interface
    pixels
    scaling
    viewport
    window pane size
  • 2675 Views
  • 2 replies
  • 0 likes