Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137082 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 137082 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53356 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53356 Views
  • 0 replies
  • 33 likes

Search for my own playlists no longer working in Windows 10 desktop app.

PlanPremiumCountry USA DeviceWindows 10 desktopOperating SystemWindows 10 Search for my own playlists no longer working. A search used to list my playlist first, now my playlist is not included at all among the others. Has the process to locate your ...

  • Casual Listener
  • Plan Premium Country USA   Device Windows 10 desktop Operating System Windows 10   Search for my own playlists no longer working. A search used to list my playlist first, now my pl...
  • alkaplan
  • Casual Listener
  • 225 Views
  • 2 replies
  • 1 likes
  • 225 Views
  • 2 replies
  • 1 likes

Windows 10 App won't launch

PlanPremiumCountryUKDevice2016 Razer Blade 14Operating SystemWindows 10 - latest version My Question or IssueI am running the microsoft store version of Spotify. Since about a week ago, the app won't launch. Both the app and windows 10 are up to date...

  • Newbie
  • Plan Premium Country UK Device 2016 Razer Blade 14 Operating System Windows 10 - latest version   My Question or Issue I am running the microsoft store version of Spotify. Since about ...
  • Nico
  • Community Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Local files aren't appearing on Desktop app

Hi! I have a Premium account. I'm playing Spotify on my Windows Laptop, and I don't see where I can add local files to my player. I have screengrabbed where my local files would normally be. Now, this is a new laptop, and I recently transferred some ...

  • Newbie
  • Hi!   I have a Premium account. I'm playing Spotify on my Windows Laptop, and I don't see where I can add local files to my player. I have screengrabbed where my local files would normally be...
  • Sebasty
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

I can't get my local files on my iPhone

So none of my songs will sync to my iPhone from my computer and it is extremely annoying because spotify still won't put any of Lil Peep's old music on here but thats besides the point. I do not have a WiFi adapter on my computer so I use ethernet, h...

  • Newbie
  • So none of my songs will sync to my iPhone from my computer and it is extremely annoying because spotify still won't put any of Lil Peep's old music on here but thats besides the point. I do not have...
  • mosohodPeti
  • Composer
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Skipping songs and generally acting weird

PlanFreeCountryUnited StatesOperating SystemWindows 10 The issues started a few days ago. Basically, whenever I click on a song in an album or playlist when I first log on, it'll play and skip a few songs in the album/playlist that I was listening to...

  • Newbie
  • Plan Free Country United States Operating System Windows 10   The issues started a few days ago. Basically, whenever I click on a song in an album or playlist when I first log on, it'll p...
  • mosohodPeti
  • Composer
  • 1422 Views
  • 1 replies
  • 0 likes
  • 1422 Views
  • 1 replies
  • 0 likes

Solved!! Playlist vacías y canciones que no se pueden reproducir

PlanFree/PremiumCountry México Operating SystemWindows 10 Hace algún tiempo no entraba a Spotify y hoy me he puesto a revisar la playlist de novedades me aparece vacía, y así con todas mis otras listas y mixes. Además hay canciones que ya no puedo es...

  • Casual Listener
  • Plan Free/Premium Country  México   Operating System Windows 10   Hace algún tiempo no entraba a Spotify y hoy me he puesto a revisar la playlist de novedades me aparece vacía,...
  • ElBienMeSabes
  • Casual Listener
  • 27113 Views
  • 13 replies
  • 7 likes
  • 27113 Views
  • 13 replies
  • 7 likes

Cover art bug

PlanPremiumCountryNetherlandsDeviceAndroid 8.0.0 Operating SystemWindows 10 My Question or IssueThe cover art for my latest playlist are bugged. I've provided some screenshots. So Spotify can create automatic cover art for you, it basically takes the...

  • Newbie
  • Plan Premium Country Netherlands Device Android 8.0.0  Operating System Windows 10   My Question or Issue The cover art for my latest playlist are bugged. I've provided some scree...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

"Spotify can't play this right now." error message

PlanFree/PremiumCountry Device(Desktop)Operating System(Windows) I can't play random songs/podcasts on my work computer. I get an error message at the top of the window that say "Spotify can't play this right now. If you have the file on your compute...

  • Casual Listener
  • Plan Free/Premium Country   Device (Desktop) Operating System (Windows)   I can't play random songs/podcasts on my work computer. I get an error message at the top of the window th...
  • cristalopez
  • Casual Listener
  • 382 Views
  • 2 replies
  • 0 likes
  • 382 Views
  • 2 replies
  • 0 likes

Spotify Shuffle is terrible and needs re-development

Does anyone here besides me think that the Spotify shuffle method is complete **bleep**? I have a total of 36 songs, however, the shuffle only plays songs at the beginning of the list of songs that I have. It never plays the songs towards the end of ...

download.png
  • Casual Listener
  • Does anyone here besides me think that the Spotify shuffle method is complete **bleep**? I have a total of 36 songs, however, the shuffle only plays songs at the beginning of the list of songs t...
  • mynewplugbing
  • Composer
  • 11275 Views
  • 3 replies
  • 32 likes
  • 11275 Views
  • 3 replies
  • 32 likes

Re: Playlists appear empty on desktop app

Hi everyone, I have the same problem, the last weeks I figure that I can't play some songs in Desktop app in Windows, like that files are corrupted, but all works fine in my phone app, now I tried to reinstall the Desktop app and now all my playlists...

  • Newbie
  • Hi everyone,   I have the same problem, the last weeks I figure that I can't play some songs in Desktop app in Windows, like that files are corrupted, but all works fine in my phone app, now I...
  • user-removed
  • Not applicable
  • 294 Views
  • 2 replies
  • 0 likes
  • 294 Views
  • 2 replies
  • 0 likes

Spotiamb 2.1.5 stopped working

Plan PremiumCountry CanadaDevice Compac PCOperating System Windows 7My Question or IssueI use Spotiamb in conjunction with the Spotify Windows Application. I found the Spotiamb had a much better sound quality and I could control it with global hotkey...

  • Casual Listener
  • Plan Premium Country Canada Device Compac PC Operating System Windows 7 My Question or Issue I use Spotiamb in conjunction with the Spotify Windows Application. I found the Spotiamb had a mu...
  • OneByBoo
  • Community Legend
  • 345 Views
  • 3 replies
  • 0 likes
  • 345 Views
  • 3 replies
  • 0 likes

Recommended Songs way off

Whenever I open up one of my playlists (one comprised entirely of Protest The Hero) the recommended section on the bottom of the list will contain literally nothing but Ed Sheeran songs.. I have to hit refresh a few times to eventually filter all of ...

  • Casual Listener
  • Whenever I open up one of my playlists (one comprised entirely of Protest The Hero) the recommended section on the bottom of the list will contain literally nothing but Ed Sheeran songs.. I have to h...
  • MootedMan
  • Casual Listener
  • 202 Views
  • 2 replies
  • 0 likes
  • 202 Views
  • 2 replies
  • 0 likes

Click-Searching in my Playlist

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueI used to be able to click the thumbnail of the song currently playing and it would go directly to where this song was located in my playlist. Now, when I click the thumbnail, it see...

  • Music Fan
  • Plan Premium Country USA Operating System Windows 10   My Question or Issue I used to be able to click the thumbnail of the song currently playing and it would go directly to where this ...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Lost "My Stations'

PlanFree CountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueAll of the Stations that I created have all disappeared - over time the 'stations' were modified with songs I enjoyed - now they are all gone! Can I get them back?

  • Visitor
  • Plan Free  Country USA Device Desktop Operating System Windows 10    My Question or Issue All of the Stations that I created have all disappeared - over time the 'stations' w...
  • Nico
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Question about use of media keys with spotify.

PlanFreeCountry USDeviceDesktopOperating SystemWindows 10 My Question or IssueSo, i know theres other posts similar to this, but i couldnt find any that could answer my questions. Anyways i was just wondering if the volume media keys could be used to...

  • Newbie
  • Plan Free Country  US Device Desktop Operating System Windows 10   My Question or Issue So, i know theres other posts similar to this, but i couldnt find any that could answer my ...
  • Nico
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Spotify stops playing after two tunes

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueSpotify suddenly stops playing after two tunes.

  • Newbie
  • Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue Spotify suddenly stops playing after two tunes.
  • Nico
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Browsing by saved album with new filtering

So i used to browse my Albums section to find specific album containing all my liked songs for this album. Now, if i understand correctly, album section will only contain explicitly saved albums and this album entry will point to an ENTIRE album, inc...

  • Regular
  • So i used to browse my Albums section to find specific album containing all my liked songs for this album. Now, if i understand correctly, album section will only contain explicitly saved albums and ...
  • Peter
  • Spotify Legend
  • 405 Views
  • 5 replies
  • 3 likes
  • 405 Views
  • 5 replies
  • 3 likes

Avira reports that Spotify has this virus: HEUR/AGEN.1036052

PlanPremiumCountryMexicoDeviceDesktop Operating SystemWindows 10 My Question or IssueI started my computer today and Avira reported that it found HEUR/AGEN.1036052 virus at Spotify.exe. I haven't downloaded any software or made any changes to Spotify...

  • Casual Listener
  • Plan Premium Country Mexico Device Desktop  Operating System Windows 10   My Question or Issue I started my computer today and Avira reported that it found HEUR/AGEN.1036052 ...
  • Nico
  • Community Legend
  • 583 Views
  • 1 replies
  • 0 likes
  • 583 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tracks wont load

PlanPremiumCountryFinland Operating SystemWindows 7 I'm trying to create some playlists but I keep encoutering the same problem/issue again and again. First I write name of the artist in the search bar and when the results come in I select all the tr...

  • Visitor
  • Plan Premium Country Finland   Operating System Windows 7     I'm trying to create some playlists but I keep encoutering the same problem/issue again and again.   First...
  • Peter
  • Spotify Legend
  • 285 Views
  • 3 replies
  • 0 likes
  • 285 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Playlists' thumnail show too big

PlanPremiumCountryVietnamDeviceVaio T13Operating SystemWindows 8.1 My Question or IssueAll my playlists' thumnail show too big when I set full screen. How to set thumnail photo smaller anh show more playlist

error.JPG
  • Casual Listener
  • Plan Premium Country Vietnam Device Vaio T13 Operating System Windows 8.1   My Question or Issue All my playlists' thumnail show too big when I set full screen. How to set thumnail pho...
  • Peter
  • Spotify Legend
  • 1136 Views
  • 3 replies
  • 0 likes
  • 1136 Views
  • 3 replies
  • 0 likes