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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • LukaMatsunoki
  • Visitor
  • 43811 Views
  • 76 replies
  • 26 likes
  • 43811 Views
  • 76 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 71232 Views
  • 268 replies
  • 21 likes
  • 71232 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5012 Views
  • 1 replies
  • 6 likes
  • 5012 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145032 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145032 Views
  • 0 replies
  • 26 likes

Can't play the current song

PlanPremiumCountryUSADeviceHP EliteBookOperating SystemWindows 10My Question or IssueEverytime a song ends I get the error "can't play the current song." I need to constantly hit the 'next' button to play songs. Same issue on all playlists. Previousl...

  • Casual Listener
  • Plan Premium Country USA Device HP EliteBook Operating System Windows 10 My Question or Issue Everytime a song ends I get the error "can't play the current song." I need to constantly hit th...
  • Sebasty
  • Community Legend
  • 610 Views
  • 1 replies
  • 0 likes
  • 610 Views
  • 1 replies
  • 0 likes

Library bug - able to add already saved song

PlanPremiumCountry US Operating SystemWindows 10 My Question or IssueOccasionally I am looking up an artist who has songs which I have added to my library. I notice some of these saved songs do not have the checkmark next to them to indicate that I h...

  • Casual Listener
  • Plan Premium Country  US   Operating System Windows 10   My Question or Issue Occasionally I am looking up an artist who has songs which I have added to my library. I notice s...
  • Stupidnewbie
  • Casual Listener
  • 733 Views
  • 4 replies
  • 2 likes
  • bug
  • 733 Views
  • 4 replies
  • 2 likes

Superuser Contribution Sub standard connection

Edit: The below was posted in error in this topic. Reposted in "Android"Since middle/late May: "no internet connection, please try again later" 2-3 times on a daily basis. This with a close to flawless mobil internet connection. It never occurs when ...

  • Music Fan
  • Edit: The below was posted in error in this topic. Reposted in "Android" Since middle/late May: "no internet connection, please try again later" 2-3 times on a daily basis. This with a close to flaw...
  • Julian
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Need sort library playlists by artists

PlanPremiumCountryUSDevicen/aOperating SystemWindows 7 desktop, version 1.0.84.344My Question or Issue I have hundreds (maybe 1000?) playlists. I normally sort playlists by artist (and chronologically within an artist). I did that for my vinyl record...

  • Regular
  • Plan Premium Country US Device n/a Operating System Windows 7 desktop, version 1.0.84.344 My Question or Issue   I have hundreds (maybe 1000?) playlists.  I normally sort playlist...
  • Soundofus
  • Spotify Star
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Radio Down

PlanPremiumCountry USDevicePCOperating SystemWindows 10 My Question or IssueRadio and friends feed has been down for me, for quite some time.I have uninstalled, reinstalled, everything, tried a new account even.It's just not working.

  • Casual Listener
  • Plan Premium Country  US Device PC Operating System Windows 10   My Question or Issue Radio and friends feed has been down for me, for quite some time. I have uninstalled, reinst...
  • Loxer
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

How to add a song from a playlist to a liblary

PlanPremiumCountry PolandDeviceLenovo P2Operating SystemAndroid 7.0 My Question or Issue How to add a song from playlist to liblary , becouse I I had to add a song from an album , becouse It's not a avaible on spotify ( lemonade beyonce ) and I cant ...

  • Visitor
  •   Plan Premium Country  Poland Device Lenovo P2 Operating System Android 7.0   My Question or Issue  How to add a song from playlist to liblary , becouse I I had to add...
  • user-removed
  • Not applicable
  • 282 Views
  • 2 replies
  • 0 likes
  • 282 Views
  • 2 replies
  • 0 likes

Can't play some songs from an artist/This song is unavaliable

PlanPremiumCountry EstoniaDevicePC/Android (both same issue)Operating SystemAndroid Lollipop, Windows 10 My Question or IssueThis song is unavaliable. If you have the file on your computer you can import it. I have been experiencing this for a few we...

  • Newbie
  •   Plan Premium Country  Estonia Device PC/Android (both same issue) Operating System Android Lollipop, Windows 10   My Question or Issue This song is unavaliable. If you hav...
  • TobiasYoung
  • Composer
  • 473 Views
  • 1 replies
  • 0 likes
  • WE R
    WE R Music
  • 473 Views
  • 1 replies
  • 0 likes

Solved!! Radio Error - Failed to Load

My Spotify Windows 10 app won't load the radio anymore. It just randomly stopped. I have tried disabling and enabling Hardware Acceleration like one post suggested, but does not help, I have tried uninstalling and reinstalling, doesn't help. Thinking...

  • Casual Listener
  •   My Spotify Windows 10 app won't load the radio anymore. It just randomly stopped. I have tried disabling and enabling Hardware Acceleration like one post suggested, but does not help, I have ...
  • Sheldon87
  • Casual Listener
  • 1752 Views
  • 1 replies
  • 1 likes
  • 1752 Views
  • 1 replies
  • 1 likes

Solved!! Radio will not play

PlanPremiumCountry United States of AmericaDevicePCOperating SystemWindows 10 My Question or Issue So:I've logged in and out, reinstalled, restarted my computer, and after experimenting, I realized that radio won't work spefically for my account on m...

  • Casual Listener
  •   Plan Premium Country  United States of America Device PC Operating System Windows 10   My Question or Issue  So: I've logged in and out, reinstalled, restarted my ...
  • bzimmerman24
  • Casual Listener
  • 2206 Views
  • 2 replies
  • 2 likes
  • 2206 Views
  • 2 replies
  • 2 likes

Facebook

I am having the biggest issue connecting my facebook account to my spotify account so I can see my friends playlist. Can somebody please help me ASAP with this problem.

  • Newbie
  • I am having the biggest issue connecting my facebook account to my spotify account so I can see my friends playlist. Can somebody please help me ASAP with this problem.    
  • Loxer
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution COLLABORATIVE PLAYLIST

PlanFreeCountry ParaguayDevicePCOperating SystemWindows 10 My Question or Issue I create a collaborative playlist with my free Spotify account but none of my friends can access to the playlist to add, erase o modify the playlist. Please I need some h...

  • Casual Listener
  • Plan Free Country  Paraguay Device PC Operating System Windows 10   My Question or Issue  I create a collaborative playlist with my free Spotify account but none of my friend...
  • SergioDavid
  • Roadie
  • 524 Views
  • 3 replies
  • 0 likes
  • 524 Views
  • 3 replies
  • 0 likes

Solved!! Windows bugs

PlanPremiumCountry IsraelDevice(PC)Operating System(Windows 10) My Question or Issue Hey guys here's the deal, I know you've gotten posts about no friends feed and no daily mixes, my problem is that I don't have either of them + I can't use any type ...

  • Casual Listener
  •   Plan Premium Country  Israel Device (PC) Operating System (Windows 10)   My Question or Issue  Hey guys here's the deal, I know you've gotten posts about no friends f...
  • Loxer
  • Community Legend
  • 1295 Views
  • 3 replies
  • 0 likes
  • friends feed
    Radio feature
    Windows 10
  • 1295 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music stops plying after a while and doesn't continue until Computer restart

Hi there I have a problem with Spotify on my work computer. I have installed Spotify as it should and start listening in the morning. After usually 10-15 minutes of listening It stops and provides a blue bar at the bar saying 'Can't play the current ...

  • Newbie
  • Hi there   I have a problem with Spotify on my work computer.    I have installed Spotify as it should and start listening in the morning. After usually 10-15 minutes of ...
  • Jack
  • Roadie
  • 538 Views
  • 2 replies
  • 0 likes
  • 538 Views
  • 2 replies
  • 0 likes

Terrific sound quality for my spotify premium pro subscription

PlanPremiumCountryHungaryDevicePCOperating SystemWindows 10 My Question or IssueMy spotify premium pro subscription is very dirty about this sound system:Genius 5.1 SW-HF5.1 4600sound blaster audigy rxWin10 64bitI've tried all the software settings, ...

  • Casual Listener
  • Plan Premium Country Hungary Device PC Operating System Windows 10   My Question or Issue My spotify premium pro subscription is very dirty about this sound system: Genius 5.1 SW-HF5....
  • Ernie3
  • Casual Listener
  • 529 Views
  • 2 replies
  • 0 likes
  • Other
  • 529 Views
  • 2 replies
  • 0 likes

Superuser Contribution The Spotify app keeps crashing on my PC each time I press "play."

Every time I try to play music on my PC from my Spotify app, it automatically closes down. Once I hit the "play" button, seconds later the app shuts down. I can still listen on Web Player though. I have tried uninstalling and reinstalling to no avail...

  • Newbie
  • Every time I try to play music on my PC from my Spotify app, it automatically closes down. Once I hit the "play" button, seconds later the app shuts down. I can still listen on Web Player though. I h...
  • stijnjits
  • Casual Listener
  • 5871 Views
  • 8 replies
  • 5 likes
  • 5871 Views
  • 8 replies
  • 5 likes

Unable to use the search bar

So the search bar doesn't work on my windows 10 computer but it works for my android phone. Ive tried re installing spotify but it didn't help at all. Any suggestions?

  • Newbie
  • So the search bar doesn't work on my windows 10 computer but it works for my android phone. Ive tried re installing spotify but it didn't help at all. Any suggestions?    
  • Loxer
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Recently played doesn't work after opening spotify for a second time after reinstall

So a couple of weeks ago my recently played page on the Spotify app stopped showing the artists/albums, rather than showing them it waits a couple of seconds to tell me "Nothing here yet. Music will appear as you listen.". So I reinstalled spotify an...

  • Regular
  • So a couple of weeks ago my recently played page on the Spotify app stopped showing the artists/albums, rather than showing them it waits a couple of seconds to tell me "Nothing here yet. Music will ...
  • Loxer
  • Community Legend
  • 1422 Views
  • 5 replies
  • 0 likes
  • 1422 Views
  • 5 replies
  • 0 likes

Newly added songs won't download

PlanPremiumCountry NZDeviceHP 850 laptopOperating SystemWindows 10 My Question or IssueI have a large number of playlists, and songs. Whenever I add new songs to my playlists now, they don't download, the download toggle change to "waiting" and newly...

  • Casual Listener
  • Plan Premium Country  NZ Device HP 850 laptop Operating System Windows 10   My Question or Issue I have a large number of playlists, and songs. Whenever I add new songs to my play...
  • Loxer
  • Community Legend
  • 454 Views
  • 3 replies
  • 0 likes
  • 454 Views
  • 3 replies
  • 0 likes

Last.fm scrobble not working anymore

Since last night, last.fm scrobbling is not scrobbling the music I listen to anymore. Is anyone else experiencing this? I was going to see if maybe my Spotify account somehow got disconnected from Last.fm, but I went into preferences and could not fi...

  • Roadie
  • Since last night, last.fm scrobbling is not scrobbling the music I listen to anymore. Is anyone else experiencing this?   I was going to see if maybe my Spotify account somehow got disconnecte...
  • hans-jürgen
  • Roadie
  • 25616 Views
  • 7 replies
  • 5 likes
  • Windows
  • 25616 Views
  • 7 replies
  • 5 likes