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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

83820 Views

40 replies

68 likes

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  • 40 replies
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Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

OscarDC

Moderator

795030 Views

505 replies

64 likes

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Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

moep99

Newbie

23791 Views

25 replies

7 likes

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  • 25 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3053 Views

0 replies

4 likes

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Game bar spotify forces install the microsfot store version

I have spotify installed, but when I go to install the game bar widget for spotify, it forces me to install the microsoft store version which I didn't want.

Regular

I have spotify installed, but when I go to install the game bar widget for spotify, it forces me to install the microsoft store version which I didn't want.

Prague

Community Legend

569 Views

1 replies

1 likes

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Solved!!Superuser Contribution Discover Weekly - "Couldn't find that playlist" and "This playlist has been deleted"

Hello. It seems my Discover Weekly playlist is not working, with errors.In Windows, it tries for about 20 seconds and says "Couldn't find that playlist".On Android, it says "This playlist has been deleted". I've tried a clean reinstall for my Windows...

Casual Listener

Hello. It seems my Discover Weekly playlist is not working, with errors. In Windows, it tries for about 20 seconds and says "Couldn't find that playlist". On Android, it says "This playlist has bee...

Metalcastr

Casual Listener

1786 Views

4 replies

0 likes

Discover Weekly
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Superuser Contribution The ordinal 380 could not be located in the dynamic link library

i have spotify set to auto run on startup and i get an error that says "The ordinal 380 could not be located in the dynamic link library C:\Users\User\AppData\Roaming\Spotify/Spotify.exe", i can open spotify by double clicking the EXE file while the ...

Visitor

i have spotify set to auto run on startup and i get an error that says "The ordinal 380 could not be located in the dynamic link library C:\Users\User\AppData\Roaming\Spotify/Spotify.exe", i can open...

gooster

Visitor

4585 Views

4 replies

1 likes

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  • 4 replies
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Summary of 2023 - R.E. Developers and Designers

Have been told to move this message to the "Help" section, so I am assuming it won't be 'closed' on this section - thanks. 2023 has definitely not been the year for the designers and the developers! - Now Playing button in Settings stopped working (a...

Gig Goer

Have been told to move this message to the "Help" section, so I am assuming it won't be 'closed' on this section - thanks.   2023 has definitely not been the year for the designers a...

364 Views

0 replies

0 likes

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Superuser Contribution speaker balance messed up after driver update

After some of the drivers on my system were updated, Spotify decided to only play on the front center speaker of my 5.1 surround system. Other apps work fine on all speakers. I re-installed Spotify and it helped but it still sounds like only mono sou...

Newbie

After some of the drivers on my system were updated, Spotify decided to only play on the front center speaker of my 5.1 surround system. Other apps work fine on all speakers. I re-installed Spotify a...

Yordan

Moderator

454 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify Wont play on desktop app

Plan: PremiumCountry: USADevice: PC Operating System: Windows 10My Question or Issue: I cannot play anything on the PC app. The scrum bar shows it playing the songs, and the lyrics follow the scrum, but no audio comes out of the speakers. I can switc...

Visitor

Plan: Premium Country: USA Device: PC  Operating System: Windows 10 My Question or Issue: I cannot play anything on the PC app.  The scrum bar shows it playing the songs, and ...

Lyubka

Moderator

746 Views

5 replies

0 likes

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Superuser Contribution Song Context Menu opening twice

It seems like this is only a minor UI bug1. Hover over a Song2. Left click the three dots that open the "Song Context Menu"-> The "Song Context Menu" should now be visible3. Right click the three dots that open the "Song Context Menu"-> Now another i...

Visitor

It seems like this is only a minor UI bug 1. Hover over a Song 2. Left click the three dots that open the "Song Context Menu" -> The "Song Context Menu" should now be visible 3. Right click ...

Yordan

Moderator

363 Views

1 replies

0 likes

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Superuser Contribution Bug in spotify website

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere is an issue on website when you click right click on support heading they dont open men...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue There i...

Yordan

Moderator

352 Views

1 replies

0 likes

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Superuser Contribution Too many ads on free plan

PlanFree/PremiumCountryUSAOperating SystemWindows 10 My Question or IssueI get the necessity of income and "free" isn't free, but my ad-to-song ratio is literally 1 to 1. It's become absurd. I use to get a reasonable series of commercials, followed b...

Newbie

Plan Free/Premium Country USA Operating System Windows 10   My Question or Issue I get the necessity of income and "free" isn't free, but my ad-to-song ratio is literally 1 to 1.  ...

raidynrosko

Newbie

2046 Views

2 replies

0 likes

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Can't Delete a playlist

There is a playlist that no matter if I delete it, it always says that something went wrong and even if I delete it on the website, it is never removed from the home screen

Casual Listener

There is a playlist that no matter if I delete it, it always says that something went wrong and even if I delete it on the website, it is never removed from the home screen

MauriceMV

Spotify Star

632 Views

2 replies

0 likes

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Cant access undownloaded music or home

Hi. I am operating Windows 11 Pro and can only access my downloaded music. When I click on home it gives me a black screen saying Something went wrong. I also cant access / search for anything through search. I have had no issues in the past, so I ha...

Casual Listener

Hi.  I am operating Windows 11 Pro and can only access my downloaded music. When I click on home it gives me a black screen saying Something went wrong.  I also cant access / search for any...

mauve_minnow

Roadie

493 Views

2 replies

0 likes

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  • 2 replies
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J'ai changer d'ordinateur et je ne retrouve plus ma bibliothèque

J'ai changer d'ordinateur et je ne retrouve plus ma bibliothèque dans mon nouvel ordi. mais par contre elle demeure sur mon cellulaire ?

Visitor

J'ai changer d'ordinateur et je ne retrouve plus ma bibliothèque dans mon nouvel ordi. mais par contre elle demeure sur mon cellulaire ?

Zach-chan

Regular

424 Views

1 replies

0 likes

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Superuser Contribution Randomly Pausing songs

When ever I'm playing a song it will run for about 10-20 seconds before it will pause on its own. I have uninstalled and reinstalled the app, cleared temp caches, restarted the system, lowered the audio quality and have tried it with hardware acceler...

Visitor

When ever I'm playing a song it will run for about 10-20 seconds before it will pause on its own. I have uninstalled and reinstalled the app, cleared temp caches, restarted the system, lowered the a...

Lyubka

Moderator

565 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Superuser Contribution [FIX] Spotify Sound Lowering/Muffled

I made an account on this just to post this. For the last few months Spotify has seemed to automatically lower my volume when an artist would start singing or a particular instrument would cut in, and no answers I had seen would work, including chang...

Newbie

  I made an account on this just to post this. For the last few months Spotify has seemed to automatically lower my volume when an artist would start singing or a particular instrument would cu...

xPaPaDx

Casual Listener

32152 Views

5 replies

6 likes

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  • 5 replies
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Download spotify to D Drive on Windows 10 PC

When I download and install Spotify to my Windows PC it installs on my C drive. But my C drive is not for Apps. I want it to install to my D Drive. How can this be done please?

Visitor

When I download and install Spotify to my Windows PC it installs on my C drive. But my C drive is not for Apps. I want it to install to my D Drive. How can this be done please?

rbrands

Casual Listener

5524 Views

2 replies

0 likes

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Superuser Contribution Spotify won't play any songs unless they're in my library

All songs that are in my playlists, liked songs or playlists that I am following are playing just fine.If I select any artist at random and try to play anything of their content, Spotify just won't play and the player controls (play, prev/next, seek)...

Newbie

All songs that are in my playlists, liked songs or playlists that I am following are playing just fine. If I select any artist at random and try to play anything of their content, Spotify just won't...

Alex

Spotify Legend

680 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Home page does not load on both desktop app and web player

PlanPremiumCountryVietnamOperating SystemWindows 10 My Question or IssueAs the title have stated, the home page does not load on both my desktop app and web player (mobile app still works). This happens across multiple devices and on different intern...

Gig Goer

Plan Premium Country Vietnam Operating System Windows 10   My Question or Issue As the title have stated, the home page does not load on both my desktop app and web player (mobile app st...

Yordan

Moderator

15695 Views

55 replies

1 likes

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  • 55 replies
  • 1 likes

Superuser Contribution Spotify doesn't work on my computer

Hi,I have an annoying and ongoing issue.I have a Premium Spotify account. My account works fine on my iPhone.But since June, there is no way to have it work on my computer (Win10, up-to-date) any more. I used the free version for years, and when I de...

Visitor

Hi, I have an annoying and ongoing issue. I have a Premium Spotify account. My account works fine on my iPhone. But since June, there is no way to have it work on my computer (Win10, up-to-date) a...

Eni

Moderator

1209 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No Audio after the last update

PremiumItalyDesktop appWindows 10 After the last update I have no audio only on spotify destktop app. I try to reinstall the desktop app but the probelm remain. Obviously the audio on my PC is good

Music Fan

Premium Italy Desktop app Windows 10   After the last update I have no audio only on spotify destktop app. I try to reinstall the desktop app but the probelm remain. Obviously the audio on ...

pinen83

Music Fan

944 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Play button , previous song button , next song button all 3 are greyed out

In my device the play button and the buttons on the left and right of it won't work , no songs can be played by my spotify , when i try to open web player it says something went wrong , i tried using a different account but spotify just does not work...

Newbie

In my device the play button and the buttons on the left and right of it won't work , no songs can be played by my spotify , when i try to open web player it says something went wrong , i tried usin...

Joan

Moderator

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes