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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Downtime 10.09.] Web log in and other related services are currently down

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well.This is currently being looked into!

Moderator

Moderator

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well. This is currently being looked into! &nbs...

Vasil

Moderator

1718 Views

4 comments

14 likes

Other
Fixed
  • 1718 Views
  • 4 comments
  • 14 votes

Spotify charts not updating

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Moderator

Moderator

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

31tjzzgfvjntpjsiy5zj

Newbie

1917 Views

20 comments

15 likes

Other
Under investigation
  • 1917 Views
  • 20 comments
  • 15 votes

Premium users hearing ads in music

We've received reports that active Premium users are hearing ads interrupting their music listening experience.

Moderator

Moderator

We've received reports that active Premium users are hearing ads interrupting their music listening experience.

Novy

Moderator

155558 Views

931 comments

1850 likes

Premium
Fixed
  • 155558 Views
  • 931 comments
  • 1850 votes

Downtime April 16th: App and website not loading

We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This seems to happen both on mobile and desktop devices.

Moderator

Moderator

We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site.   This ...

iRobby054

Newbie

259641 Views

232 comments

1046 likes

Other
Fixed
  • 259641 Views
  • 232 comments
  • 1046 votes

Student Verification Link not Working

We've received some reports that the Student verification link is not working. Whenever users are trying to subscribe to Premium Student and open the verification page, they get the error message "Something went wrong. Try reloading the page":

Moderator

Moderator

We've received some reports that the Student verification link is not working. Whenever users are trying to subscribe to Premium Student and open the verification page, they get the error message "So...

violetblue

Newbie

7475 Views

32 comments

162 likes

Premium Student
Fixed
  • 7475 Views
  • 32 comments
  • 162 votes

Downtime July 22nd, 2025: Can't login to Spotify Kids

Hey folks, We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Thanks for your reports. Stay tuned.

Moderator

Moderator

Hey folks,   We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Tha...

drohanstar

Newbie

12444 Views

125 comments

140 likes

Other
Fixed
  • 12444 Views
  • 125 comments
  • 140 votes

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

Moderator

Moderator

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...

burdallomusic

Regular

227046 Views

451 comments

1180 likes

Android
Desktop
iOS
Fixed
  • 227046 Views
  • 451 comments
  • 1180 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

Moderator

Moderator

Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...

tsanders00138

Newbie

39065 Views

144 comments

640 likes

Other
Fixed
  • 39065 Views
  • 144 comments
  • 640 votes

Some users unable to log in on iOS devices

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct credentials.

Moderator

Moderator

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct creden...

ios_not_logging_in

Newbie

9853 Views

24 comments

86 likes

Accounts
iOS
Fixed
  • 9853 Views
  • 24 comments
  • 86 votes

[iOS] Playlists appears empty

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.

Moderator

Moderator

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.   This seems to be affecting iOS mobile devices only.

Maria

Moderator

34057 Views

154 comments

304 likes

iOS
Fixed
  • 34057 Views
  • 154 comments
  • 304 votes

Android's app beta version 9.0.48 crashing

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...

Moderator

Moderator

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...

AngeDEnfer

Newbie

25491 Views

120 comments

216 likes

Android
Fixed
  • 25491 Views
  • 120 comments
  • 216 votes

Users on Android devices can't play content in Offline mode

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

Moderator

Moderator

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...

JoJoh1

Newbie

10977 Views

56 comments

115 likes

Android
Under investigation
  • 10977 Views
  • 56 comments
  • 115 votes

Mobile app freezes upon launch on iOS

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Moderator

Moderator

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

mrkool44

Casual Listener

6969 Views

23 comments

57 likes

iOS
Fixed
  • 6969 Views
  • 23 comments
  • 57 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

Moderator

Moderator

Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 

MihailY

Moderator

73278 Views

190 comments

681 likes

iOS
Fixed
  • 73278 Views
  • 190 comments
  • 681 votes

Sound Capsule not updating properly

Hey folks! You may have noticed that your Sound Capsules may not be updating properly! This is on our radar and it's being looked into

Moderator

Moderator

Hey folks!  You may have noticed that your Sound Capsules may not be updating properly!  This is on our radar and it's being looked into 🙂

Vasil

Moderator

722 Views

39 comments

2 likes

Other
Your Library
Fixed
  • 722 Views
  • 39 comments
  • 2 votes

(Desktop) Playback issues with local files

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

Moderator

Moderator

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

Vasil

Moderator

13186 Views

88 comments

67 likes

Desktop
Not Right Now
  • 13186 Views
  • 88 comments
  • 67 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

Moderator

Moderator

Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.

nation

Newbie

134223 Views

137 comments

832 likes

Other
Fixed
  • 134223 Views
  • 137 comments
  • 832 votes

Issues redeeming gift cards!

Hey folks! You may notice an error message when redeeming your gift cards: This is being looked into and we'll keep you posted In the meantime, make sure you've gone over everything that is listed here.Cheers!

Moderator

Moderator

Hey folks!   You may notice an error message when redeeming your gift cards:     This is being looked into and we'll keep you posted 🙂 In the meantime, make sure you'v...

valvitas

Newbie

2909 Views

12 comments

9 likes

Other
Subscriptions
Under investigation
  • 2909 Views
  • 12 comments
  • 9 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

Moderator

Moderator

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...

Rapalt

Visitor

51086 Views

214 comments

342 likes

Desktop
Case Closed
  • 51086 Views
  • 214 comments
  • 342 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Moderator

Moderator

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Yordan

Moderator

13332 Views

37 comments

97 likes

iOS
Fixed
  • 13332 Views
  • 37 comments
  • 97 votes