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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime 26 SEP: Most recent published episode not showing on Spotify app

Hey folks!We have reports that the most recently published podcast episodes are not showing in the Spotify app. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We have reports that the most recently published podcast episodes are not showing in the Spotify app. This is being looked into.    
  • Vasil
  • Moderator
  • 119 Views
  • 3 comments
  • 0 likes
  • Other
  • Fixed
  • 119 Views
  • 3 comments
  • 0 votes

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

  • Moderator
  • Moderator
  • We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...
  • Not applicable
  • 10528 Views
  • 56 comments
  • 137 likes
  • Your Library
  • Fixed
  • 10528 Views
  • 56 comments
  • 137 votes

App crashing on Google Pixel

We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only.Some users also mention that it takes a really long time to load the app. When hitting play on a song, it flickers between the...

  • Moderator
  • Moderator
  • We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only. Some users also mention that it takes a really long time to load the ap...
  • HosannaA
  • Casual Listener
  • 5878 Views
  • 38 comments
  • 51 likes
  • Android
  • Fixed
  • 5878 Views
  • 38 comments
  • 51 votes

[Solved] Can't play song from specific artist

My account just can't play any song from Arctic Monkeys right now, be it on Win10 Desktop or Android. My friend just played it right now by my side. Any other songs play just fine for me. Edit: Solved without following the steps said. If you experien...

  • Casual Listener
  • My account just can't play any song from Arctic Monkeys right now, be it on Win10 Desktop or Android. My friend just played it right now by my side. Any other songs play just fine for me. &nbsp...
  • Jindo_US
  • Music Fan
  • 1191 Views
  • 9 comments
  • 5 likes
  • Android
    Desktop
    Mobile
    Windows
  • Case Closed
  • 1191 Views
  • 9 comments
  • 5 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify Legend
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • aphina05
  • Casual Listener
  • 17605 Views
  • 89 comments
  • 150 likes
  • Content Questions
  • Fixed
  • 17605 Views
  • 89 comments
  • 150 votes

Unable to change the playback speed of podcasts on desktop

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop app and web player.

  • Moderator
  • Moderator
  • We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop ap...
  • partavocado
  • Casual Listener
  • 9750 Views
  • 52 comments
  • 203 likes
  • Desktop
  • Fixed
  • 9750 Views
  • 52 comments
  • 203 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • cheddad
  • Newbie
  • 8255 Views
  • 15 comments
  • 14 likes
  • Accounts
  • Fixed
  • 8255 Views
  • 15 comments
  • 14 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • moonlight_hopx
  • Newbie
  • 107403 Views
  • 130 comments
  • 823 likes
  • Other
  • Fixed
  • 107403 Views
  • 130 comments
  • 823 votes

Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&nb...
  • Gaya3
  • Visitor
  • 4290 Views
  • 45 comments
  • 24 likes
  • Premium
    Subscriptions
  • Fixed
  • 4290 Views
  • 45 comments
  • 24 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...
  • danielstockdale
  • Casual Listener
  • 6361 Views
  • 47 comments
  • 119 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 6361 Views
  • 47 comments
  • 119 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • Grumpymcgrumpface
  • Visitor
  • 34399 Views
  • 102 comments
  • 112 likes
  • music
  • Not Right Now
  • 34399 Views
  • 102 comments
  • 112 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • Arijeet
  • Casual Listener
  • 41680 Views
  • 354 comments
  • 440 likes
  • Other
  • Fixed
  • 41680 Views
  • 354 comments
  • 440 votes

[Radio] "Hide this song" button 🚫 does not work

Plan Premium Country IE Operating System Windows 10 My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no issue but rather that clicking the new button that is now called "Hide this ...

  • Casual Listener
  • Plan Premium Country IE Operating System Windows 10   My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no is...
  • cbatomakeaname
  • Casual Listener
  • 27191 Views
  • 170 comments
  • 306 likes
  • Radio
  • Fixed
  • 27191 Views
  • 170 comments
  • 306 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • AngelTori1304
  • Visitor
  • 22585 Views
  • 163 comments
  • 181 likes
  • Other
  • Not Right Now
  • 22585 Views
  • 163 comments
  • 181 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • Not applicable
  • 31289 Views
  • 78 comments
  • 308 likes
  • iOS
  • Under investigation
  • 31289 Views
  • 78 comments
  • 308 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • lucoade
  • Newbie
  • 23638 Views
  • 216 comments
  • 289 likes
  • iOS
  • Fixed
  • 23638 Views
  • 216 comments
  • 289 votes

Jam isn't working

We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'.This is currently being looked into.

  • Moderator
  • Moderator
  • We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'. T...
  • aamwgm
  • Regular
  • 23000 Views
  • 12 comments
  • 9 likes
  • Other
  • Fixed
  • 23000 Views
  • 12 comments
  • 9 votes

Home screen not working

We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop. While some users only see videos on mobile, others only see Recently played on desktop, or no content is ...

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop.   While some users only see videos on mobile,...
  • aritus_77
  • Newbie
  • 2584 Views
  • 33 comments
  • 13 likes
  • Desktop
    Mobile
  • Fixed
  • 2584 Views
  • 33 comments
  • 13 votes

"Address doesn't match" error when trying to join Family/Duo plans

We've received reports from users who can't join the Family/Duo. An error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

  • Moderator
  • Moderator
  • We've received reports from users who can't join the Family/Duo. An error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.
  • bulaayc
  • Visitor
  • 3513 Views
  • 18 comments
  • 22 likes
  • Accounts
    Premium family
  • Fixed
  • 3513 Views
  • 18 comments
  • 22 votes

"Payment failed" red banner showing despite payments being successful.

We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment being successful or being part of Premium Family or ...

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  • Moderator
  • Moderator
  • We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment b...
  • Salamoss
  • Newbie
  • 19682 Views
  • 44 comments
  • 68 likes
  • Premium
  • Fixed
  • 19682 Views
  • 44 comments
  • 68 votes