Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Podcast episodes in Queue not playing automatically

Hey everyone, We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes queued one after the other, the second one gets skipped. If the...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes q...
  • kalambe
  • Newbie
  • 12776 Views
  • 155 comments
  • 84 likes
  • Your Library
  • Fixed
  • 12776 Views
  • 155 comments
  • 84 votes

[Android 11] Playback keeps pausing/skipping when screen is off on Android 11

Plan Premium Country United States Device Google Pixel 4a Operating System Android 11 My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback stutters horribly when the device display is locked. Restarts/reinstalls do not ...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 4a Operating System Android 11   My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback st...
  • Psycho-netics
  • Newbie
  • 45784 Views
  • 166 comments
  • 197 likes
  • Android
  • Won't Fix
  • 45784 Views
  • 166 comments
  • 197 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • Noguri
  • Roadie
  • 69408 Views
  • 682 comments
  • 1065 likes
  • Android
  • Fixed
  • 69408 Views
  • 682 comments
  • 1065 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • Darbro
  • Newbie
  • 20849 Views
  • 227 comments
  • 290 likes
  • Other
  • Under investigation
  • 20849 Views
  • 227 comments
  • 290 votes

[Discord] 'Listen Along' feature delay between users

Plan Premium Operating System Windows 10 My Question or IssueHello everyone, I've been experiencing a problem with Spotify lately with the 'Listening Along' feature on Discord. Now I'm not sure if it's specifically a Spotify issue or a Discord issue,...

  • Casual Listener
  • Plan Premium Operating System Windows 10   My Question or Issue Hello everyone, I've been experiencing a problem with Spotify lately with the 'Listening Along' feature on Discord. N...
  • romidamaru
  • Newbie
  • 33359 Views
  • 24 comments
  • 36 likes
  • Partner
  • Fixed
  • 33359 Views
  • 24 comments
  • 36 votes

’Repeat All’ turns itself on

I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app anew, so I for some time just left Spotify always open and that ...

  • Casual Listener
  • I’m a Premium member, in the US, on an iPhone 8 with iOS 12.  I’m having an issue where the “Repeat All” function continually resets to on.  This used to happen just when I opened the app a...
  • Maria
  • Moderator
  • 22355 Views
  • 61 comments
  • 54 likes
  • Not Right Now
  • 22355 Views
  • 61 comments
  • 54 votes

Unable to search on the desktop app and Web Player

We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.

  • Moderator
  • Moderator
  • We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.
  • wintercearignines
  • Newbie
  • 333 Views
  • 8 comments
  • 1 likes
  • Desktop (Windows)
  • Need more info
  • 333 Views
  • 8 comments
  • 1 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Spotify Legend
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • Robbo0
  • Newbie
  • 60066 Views
  • 808 comments
  • 9 likes
  • Other
  • Fixed
  • 60066 Views
  • 808 comments
  • 9 votes

[MacOS] Desktop app crashing, Home page not loading

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.   This is being investiga...
  • odi
  • Regular
  • 5918 Views
  • 75 comments
  • 52 likes
  • Desktop (Mac)
  • Fixed
  • 5918 Views
  • 75 comments
  • 52 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • yogesh6969
  • Newbie
  • 4232 Views
  • 13 comments
  • 12 likes
  • Accounts
  • Fixed
  • 4232 Views
  • 13 comments
  • 12 votes

Playlist in a bottle 2023 not showing up

We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024.This is currently being looked into.

  • Moderator
  • Moderator
  • We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024. This is currently being looked into.
  • Not applicable
  • 1702 Views
  • 39 comments
  • 4 likes
  • Other
  • Not An Issue
  • 1702 Views
  • 39 comments
  • 4 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

  • Spotify Legend
  • Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let us know...
  • a7ndrew
  • Newbie
  • 41632 Views
  • 132 comments
  • 233 likes
  • Not Right Now
  • 41632 Views
  • 132 comments
  • 233 votes

Jam isn't working

We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'.This is currently being looked into.

  • Moderator
  • Moderator
  • We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'. T...
  • Pankay4
  • Newbie
  • 1853 Views
  • 10 comments
  • 6 likes
  • Other
  • Fixed
  • 1853 Views
  • 10 comments
  • 6 votes

Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&nb...
  • antimony51
  • Newbie
  • 3000 Views
  • 43 comments
  • 19 likes
  • Premium
    Subscriptions
  • Fixed
  • 3000 Views
  • 43 comments
  • 19 votes

PS4 Quick Menu shows Playlists instead of a list Liked Songs

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

  • Moderator
  • Moderator
  • Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.
  • Vasil
  • Moderator
  • 2167 Views
  • 23 comments
  • 19 likes
  • Your Library
  • Not Right Now
  • 2167 Views
  • 23 comments
  • 19 votes

Miniplayer showing a 'You've discovered a Premium feature' message

We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium: This is under investigation.

2.PNG
  • Moderator
  • Moderator
  • We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium:     This is under investigation.
  • Yordan
  • Moderator
  • 1276 Views
  • 25 comments
  • 19 likes
  • Other
  • Fixed
  • 1276 Views
  • 25 comments
  • 19 votes

[Desktop] Doesn't show accurate number of songs saved anymore

Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any songs by mistake.I used to be able to just Command+A...

  • Regular
  • Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any s...
  • vvspantomvv
  • Newbie
  • 10857 Views
  • 38 comments
  • 208 likes
  • Desktop
  • Not Right Now
  • 10857 Views
  • 38 comments
  • 208 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • DAvi13
  • Newbie
  • 152726 Views
  • 256 comments
  • 501 likes
  • Mobile
  • Fixed
  • 152726 Views
  • 256 comments
  • 501 votes

Unable to update payment details

Users report that when attempting to update their payment details, they receive the following error message: Unexpected token '<', "

  • Moderator
  • Moderator
  • Users report that when attempting to update their payment details, they receive the following error message: Unexpected token '<', "<!doctype "... is not valid JSON.   This is being in...
  • Yordan
  • Moderator
  • 1055 Views
  • 20 comments
  • 11 likes
  • Accounts
  • Fixed
  • 1055 Views
  • 20 comments
  • 11 votes

Unable to log in on Android

We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.

  • Moderator
  • Moderator
  • We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.
  • Yordan
  • Moderator
  • 3660 Views
  • 25 comments
  • 56 likes
  • Android
  • Fixed
  • 3660 Views
  • 25 comments
  • 56 votes