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Ongoing Issues

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Forum Posts

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...
  • Novy
  • Moderator
  • 4679 Views
  • 47 comments
  • 89 likes
  • Other
  • Fixed
  • 4679 Views
  • 47 comments
  • 89 votes

[Downtime March 26th] Intermittent issues with Web Player, Desktop app, TV, etc

We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation and other devices might also experience issues with...

  • Moderator
  • Moderator
  • We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation ...
  • sprode
  • Newbie
  • 3753 Views
  • 23 comments
  • 45 likes
  • Other
  • Fixed
  • 3753 Views
  • 23 comments
  • 45 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • Chellooo
  • Visitor
  • 27324 Views
  • 249 comments
  • 322 likes
  • Other
  • Not Right Now
  • 27324 Views
  • 249 comments
  • 322 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Ivelina
  • Moderator
  • 176909 Views
  • 618 comments
  • 1857 likes
  • Premium
    Your Library
  • Fixed
  • 176909 Views
  • 618 comments
  • 1857 votes

Random podcast episodes appear followed and downloaded

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

  • Moderator
  • Moderator
  • We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.
  • Vasil
  • Moderator
  • 1970 Views
  • 18 comments
  • 17 likes
  • Other
  • Fixed
  • 1970 Views
  • 18 comments
  • 17 votes

Users unable to apply Student Discount from the SheerID confirmation email

We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no longer exists."

  • Moderator
  • Moderator
  • We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no ...
  • Yordan
  • Moderator
  • 2577 Views
  • 33 comments
  • 49 likes
  • Premium Student
  • Fixed
  • 2577 Views
  • 33 comments
  • 49 votes

[Developers] Intermittent error with email verification process

We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, give us more information about the steps you're taking a...

  • Spotify Star
  • Spotify Star
  • We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, ...
  • Luan
  • Spotify Star
  • 2869 Views
  • 81 comments
  • 21 likes
  • Spotify for Developers
  • Fixed
  • 2869 Views
  • 81 comments
  • 21 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • smileangel
  • Music Fan
  • 18861 Views
  • 119 comments
  • 185 likes
  • Your Library
  • Not Right Now
  • 18861 Views
  • 119 comments
  • 185 votes

Users unable to add songs to a playlist on iOS devices

Hey folks, We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS. This is being investigated.

Lyubka_1-1694067930119.png
  • Moderator
  • Moderator
  • Hey folks,   We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS.   This is being investigated.&...
  • Spice903
  • Newbie
  • 62545 Views
  • 79 comments
  • 232 likes
  • iOS
  • Fixed
  • 62545 Views
  • 79 comments
  • 232 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • 21o7rkbyvmyqga2sgdn4
  • Newbie
  • 6489 Views
  • 40 comments
  • 77 likes
  • Other
  • Under investigation
  • 6489 Views
  • 40 comments
  • 77 votes

Issues with offline downloads on Android and Desktop

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indicating that the action was unsuccessful.

image (1).png image (3).png
  • Moderator
  • Moderator
  • We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark  is displayed (instead of a green check mark  ), indic...
  • Novy
  • Moderator
  • 2339 Views
  • 12 comments
  • 31 likes
  • Accounts
    Desktop
  • Fixed
  • 2339 Views
  • 12 comments
  • 31 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • kenethlevine
  • Visitor
  • 7855 Views
  • 88 comments
  • 52 likes
  • Other
    Your Library
  • Fixed
  • 7855 Views
  • 88 comments
  • 52 votes

[Android Auto] Empty Liked Songs playlists

Hey folks!We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.
  • Dietrich_didi
  • Newbie
  • 4431 Views
  • 47 comments
  • 32 likes
  • Android
  • Fixed
  • 4431 Views
  • 47 comments
  • 32 votes

Listen Along/Together feature on Discord not working

Hey folks, We've received some reports that the Listen Along feature on Discord isn't working. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the Listen Along feature on Discord isn't working.   This is being investigated.
  • Novy
  • Moderator
  • 8683 Views
  • 59 comments
  • 35 likes
  • Other
  • Won't Fix
  • 8683 Views
  • 59 comments
  • 35 votes

Repeat One restarting midsong

We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.

  • Moderator
  • Moderator
  • We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.
  • MattSuda
  • Spotify Star
  • 11031 Views
  • 57 comments
  • 125 likes
  • Mobile
  • Fixed
  • 11031 Views
  • 57 comments
  • 125 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • Astronote
  • Newbie
  • 105033 Views
  • 474 comments
  • 739 likes
  • Android
  • Not Right Now
  • 105033 Views
  • 474 comments
  • 739 votes

App crashes when trying to play tracks from Liked Songs

We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist.   This is being investigated.
  • fmd85
  • Newbie
  • 10119 Views
  • 128 comments
  • 151 likes
  • Android
  • Fixed
  • 10119 Views
  • 128 comments
  • 151 votes

[iOS] Blend isn’t showing user activity

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used to show who listened to which song. This seems to only b...

  • Moderator
  • Moderator
  • Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used ...
  • Ivelina
  • Moderator
  • 683 Views
  • 12 comments
  • 8 likes
  • iOS
  • Fixed
  • 683 Views
  • 12 comments
  • 8 votes

Apple watch Series 3 users unable to use the app.

Hey folks, We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upcoming update. We'd recommend keeping the app up to date so you ...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upco...
  • OscarDC
  • Moderator
  • 1922 Views
  • 16 comments
  • 28 likes
  • Other
  • Fixed
  • 1922 Views
  • 16 comments
  • 28 votes

Volume level can't be adjusted to Quiet on Desktop

Hey folks, We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine.&...
  • MihailY
  • Moderator
  • 2023 Views
  • 19 comments
  • 22 likes
  • Desktop
  • Fixed
  • 2023 Views
  • 19 comments
  • 22 votes