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Ongoing Issues

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Forum Posts

Unable to Download Podcast Episodes on Android Devices

We’ve received reports that users are having issues downloading podcast episodes (mainly with video) on their Android devices. The process seems to take a long time to complete and eventually fails. Yordan_0-1762854075964.png

Moderator

Moderator

We’ve received reports that users are having issues downloading podcast episodes (mainly with video) on their Android devices. The process seems to take a long time to complete and eventually fails. ...

XNORman

Newbie

6781 Views

17 comments

3 likes

Android
Fixed
  • 6781 Views
  • 17 comments
  • 3 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

Casual Listener

Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...

mebailey

Newbie

123547 Views

481 comments

386 likes

Android
Not Right Now
  • 123547 Views
  • 481 comments
  • 386 votes

Issues with the Search function across devices in the EU

Users are reporting that they're experiencing issues with Search within Spotify and are getting a 'Couldn't find this' error. This is happening on different devices in EU countries.

Moderator

Moderator

Users are reporting that they're experiencing issues with Search within Spotify and are getting a 'Couldn't find this' error. This is happening on different devices in EU countries. 

Ivelina

Moderator

15635 Views

2 comments

1 likes

Other
Fixed
  • 15635 Views
  • 2 comments
  • 1 votes

Liked songs appear empty across devices

We’re receiving reports from users unable to access their Liked Songs. The playlist either appears empty or is missing entirely from Your Library across devices. In some cases, users report seeing fewer tracks than expected.

Moderator

Moderator

We’re receiving reports from users unable to access their Liked Songs. The playlist either appears empty or is missing entirely from Your Library across devices. In some cases, users report seeing fe...

MihailY

Moderator

44655 Views

50 comments

119 likes

Your Library
Fixed
  • 44655 Views
  • 50 comments
  • 119 votes

Getting "This site is out of tune" when switching to Basic plan

Some users are reporting that they are getting the error message "This site is out of tune" when trying to change their subscription to a Basic plan via the Manage your subscription page.

Moderator

Moderator

Some users are reporting that they are getting the error message "This site is out of tune" when trying to change their subscription to a Basic plan via the Manage your subscription page.

Nash82

Newbie

1907 Views

6 comments

0 likes

Subscriptions
Fixed
  • 1907 Views
  • 6 comments
  • 0 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

Moderator

Moderator

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...

Alfgo1

Newbie

50876 Views

182 comments

205 likes

Other
Not Right Now
  • 50876 Views
  • 182 comments
  • 205 votes

Podcast episodes start over from the beginning on Android

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the episode is started from a playlist - be it a personal one...

Moderator

Moderator

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the ep...

Ghotchkiss17

Newbie

24552 Views

75 comments

74 likes

Android
Fixed
  • 24552 Views
  • 75 comments
  • 74 votes

Shared Playlists section missing in Spotify Kids

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices. image.png

Moderator

Moderator

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.   image.png

Jbonfe10

Visitor

14143 Views

60 comments

18 likes

Premium family
Fixed
  • 14143 Views
  • 60 comments
  • 18 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. OI.png If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keepin...

Moderator

Moderator

Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.  OI.png   If you're experiencing this, let us know b...

Sethyrus

Newbie

37775 Views

129 comments

221 likes

Android
Mobile
Not Right Now
  • 37775 Views
  • 129 comments
  • 221 votes

Music continues playing on mobile after disconnecting Bluetooth

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particular on Samsung Galaxy phones.

Moderator

Moderator

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particula...

ritz1981

Visitor

24706 Views

52 comments

34 likes

Android
Fixed
  • 24706 Views
  • 52 comments
  • 34 votes

Basic plans Users are getting ads

We've received some reports about Basic plans users who noticed they're getting ads and their accounts appear as Free on the mobile app, but the account overview does show they're Premium. We're currently investigating this behavior.

Moderator

Moderator

We've received some reports about Basic plans users who noticed they're getting ads and their accounts appear as Free on the mobile app, but the account overview does show they're Premium. We're curr...

musichem

Newbie

65203 Views

235 comments

202 likes

Accounts
Fixed
  • 65203 Views
  • 235 comments
  • 202 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

Moderator

Moderator

Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...

kowkowpl

Newbie

62564 Views

183 comments

501 likes

Other
Fixed
  • 62564 Views
  • 183 comments
  • 501 votes

Podcast videos not playing on Web Player

We're seeing reports that users are unable to watch podcast videos when using the Web Player https://open.spotify.com/ - episodes can be played as audio-only.

Moderator

Moderator

We're seeing reports that users are unable to watch podcast videos when using the Web Player https://open.spotify.com/ - episodes can be played as audio-only.

Koh87

Newbie

19585 Views

59 comments

14 likes

Desktop
Fixed
  • 19585 Views
  • 59 comments
  • 14 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

Moderator

Moderator

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...

josefh

Newbie

7389 Views

28 comments

25 likes

Android
Not Right Now
  • 7389 Views
  • 28 comments
  • 25 votes

Next song starts approximately 30 seconds in after an ad break

We're seeing reports where after the ad break is over, the next song in the queue starts not from the beginning, but approximately 30 seconds in.

Moderator

Moderator

We're seeing reports where after the ad break is over, the next song in the queue starts not from the beginning, but approximately 30 seconds in.

Minek321

Regular

12917 Views

30 comments

36 likes

Desktop
Other
Fixed
  • 12917 Views
  • 30 comments
  • 36 votes

[Downtime March 10th 2026] - Users not getting Premium after subscribing

We've received reports that some users who have subscribed to Premium and successfully paid for it still only see free within their apps.

Moderator

Moderator

We've received reports that some users who have subscribed to Premium and successfully paid for it still only see free within their apps.

Joan

Moderator

7554 Views

2 comments

3 likes

Premium
Subscriptions
Fixed
  • 7554 Views
  • 2 comments
  • 3 votes

CarPlay Playlists not loading

Hey everyone, We've received reports about playlists on Carplay not loading and users receiving the error "Nothing here" when they try to open them from their Library. This is being investigated.

Moderator

Moderator

Hey everyone,    We've received reports about playlists on Carplay not loading and users receiving the error "Nothing here" when they try to open them from their Library.   ...

AlejaR

Moderator

22152 Views

135 comments

25 likes

Other
Fixed
  • 22152 Views
  • 135 comments
  • 25 votes

Downtime [Feb 14th 2026]: Android users getting an error when accessing playlists

We’re seeing reports from Premium users on Android that they’re getting the error message “Something went wrong” when they try to access playlists.

Moderator

Moderator

We’re seeing reports from Premium users on Android that they’re getting the error message “Something went wrong” when they try to access playlists.

MihailY

Moderator

55239 Views

129 comments

547 likes

Your Library
Fixed
  • 55239 Views
  • 129 comments
  • 547 votes

Downtime 30th Sept: Issues accessing 'Manage your subscription' on the account page

We're seeing reports that some users are having issues to accessing Manage your subscription on the account page.

Moderator

Moderator

We're seeing reports that some users are having issues to accessing Manage your subscription on the account page.

urbanmagician

Newbie

3771 Views

11 comments

2 likes

Other
Fixed
  • 3771 Views
  • 11 comments
  • 2 votes

Mix button not working

We’re seeing reports from users that the Mix button isn’t working with their playlists. For some of them, it’s only happening with certain playlists, while for others, it’s affecting all of them.

Moderator

Moderator

We’re seeing reports from users that the Mix button isn’t working with their playlists. For some of them, it’s only happening with certain playlists, while for others, it’s affecting all of them.

MihailY

Moderator

8660 Views

8 comments

9 likes

Other
Fixed
  • 8660 Views
  • 8 comments
  • 9 votes