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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

(Desktop) Playback issues with local files

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

Moderator

Moderator

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

ShogunIsHere

Newbie

3780 Views

68 comments

29 likes

Desktop
Under investigation
  • 3780 Views
  • 68 comments
  • 29 votes

Downtime February 4, 2025: Audiobooks top ups not working

Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.

Moderator

Moderator

Hey,   We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.

Eni

Moderator

3972 Views

11 comments

29 likes

Other
Fixed
  • 3972 Views
  • 11 comments
  • 29 votes

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

Moderator

Moderator

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...

kaworu_bloodpaw

Roadie

7246 Views

39 comments

28 likes

Desktop
Other
Fixed
  • 7246 Views
  • 39 comments
  • 28 votes

Add/ Edit for Family & Duo members does not work

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

Moderator

Moderator

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

Yordan

Moderator

6018 Views

38 comments

28 likes

Accounts
Premium
Fixed
  • 6018 Views
  • 38 comments
  • 28 votes

Apple watch Series 3 users unable to use the app.

Hey folks, We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upcoming update. We'd recommend keeping the app up to date so you ...

Moderator

Moderator

Hey folks,   We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upco...

OscarDC

Moderator

3856 Views

16 comments

28 likes

Other
Fixed
  • 3856 Views
  • 16 comments
  • 28 votes

PS4 Quick Menu shows Playlists instead of a list Liked Songs

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

Moderator

Moderator

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

sonicthegamer23

Newbie

7672 Views

25 comments

26 likes

Your Library
Not Right Now
  • 7672 Views
  • 25 comments
  • 26 votes

3-dot menu on Now Playing View crashes iOS app

Hey folks!We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.

Moderator

Moderator

Hey folks! We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.

Eni

Moderator

13691 Views

69 comments

25 likes

iOS
Fixed
  • 13691 Views
  • 69 comments
  • 25 votes

"Address doesn't match" error when trying to join Family/Duo plans

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

Moderator

Moderator

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

31hw3z5j25xulbavwvqc

Visitor

12003 Views

31 comments

25 likes

Accounts
Premium family
Fixed
  • 12003 Views
  • 31 comments
  • 25 votes

Downtime 27th June: App crashing on Android

Hey folks!We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.

Moderator

Moderator

Hey folks! We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.

Maria

Moderator

6820 Views

35 comments

24 likes

Android
Fixed
  • 6820 Views
  • 35 comments
  • 24 votes

Devices are not syncing

Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different devices, but users can't control what they're listenin...

Moderator

Moderator

Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different dev...

Wolvishcub

Newbie

9690 Views

36 comments

24 likes

Other
Your Library
Fixed
  • 9690 Views
  • 36 comments
  • 24 votes

Downtime 6th May 2025: Top Tracks and Albums missing on Artist profiles

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

Moderator

Moderator

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

shaggy202030

Newbie

8940 Views

30 comments

23 likes

Other
Your Library
Fixed
  • 8940 Views
  • 30 comments
  • 23 votes

Volume level can't be adjusted to Quiet on Desktop

Hey folks, We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine.&...

MihailY

Moderator

4228 Views

19 comments

22 likes

Desktop
Fixed
  • 4228 Views
  • 19 comments
  • 22 votes

[Developers] Intermittent error with email verification process

We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, give us more information about the steps you're taking a...

Spotify Star

Spotify Star

We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, ...

Luan

Spotify Star

9545 Views

81 comments

21 likes

Spotify for Developers
Fixed
  • 9545 Views
  • 81 comments
  • 21 votes

Users getting a black screen when trying to watch music videos on full screen

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

Moderator

Moderator

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

alphalzr

Newbie

5140 Views

43 comments

20 likes

Desktop
Fixed
  • 5140 Views
  • 43 comments
  • 20 votes

Miniplayer showing a 'You've discovered a Premium feature' message

We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium: This is under investigation.

Moderator

Moderator

We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium:     This is under investigation.

Yordan

Moderator

9743 Views

25 comments

19 likes

Other
Fixed
  • 9743 Views
  • 25 comments
  • 19 votes

Shared Playlists section missing in Spotify Kids

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.

Moderator

Moderator

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.  

Yordan

Moderator

4075 Views

56 comments

18 likes

Premium family
Fixed
  • 4075 Views
  • 56 comments
  • 18 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

Moderator

Moderator

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...

csokischili

Newbie

3618 Views

23 comments

17 likes

Android
Not Right Now
  • 3618 Views
  • 23 comments
  • 17 votes

Random podcast episodes appear followed and downloaded

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

Moderator

Moderator

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

Vasil

Moderator

4879 Views

18 comments

17 likes

Other
Fixed
  • 4879 Views
  • 18 comments
  • 17 votes

Can't stream to Google devices

We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.

Moderator

Moderator

We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.

chartz2

Regular

20410 Views

69 comments

16 likes

Other
Fixed
  • 20410 Views
  • 69 comments
  • 16 votes

Users on the free service are unable to download podcasts

We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.

Moderator

Moderator

We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.

Yordan

Moderator

7969 Views

29 comments

16 likes

Desktop
Mobile
Other
Fixed
  • 7969 Views
  • 29 comments
  • 16 votes