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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime 7th July: Issues logging in to account page/artist page on web

We're seeing reports from users and artists who are having issues when logging in on accounts.spotify.com and artists.spotify.com. Some are seeing the message "upstream connect error" or "disconnect/reset before headers".

Moderator

Moderator

We're seeing reports from users and artists who are having issues when logging in on accounts.spotify.com and artists.spotify.com. Some are seeing the message "upstream connect error" or "discon...

Maria

Moderator

517 Views

2 comments

1 likes

Other
Fixed
  • 517 Views
  • 2 comments
  • 1 votes

[Desktop] Doesn't show accurate number of songs saved anymore

Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any songs by mistake.I used to be able to just Command+A...

Regular

Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any s...

vvspantomvv

Newbie

20997 Views

38 comments

218 likes

Desktop
Not Right Now
  • 20997 Views
  • 38 comments
  • 218 votes

Downtime May 13th: Support Site not working

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up".

Moderator

Moderator

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up". 

Benjamin781

Newbie

16763 Views

5 comments

2 likes

Other
Fixed
  • 16763 Views
  • 5 comments
  • 2 votes

Issues redeeming gift cards

Hey folks! You may notice an error message when redeeming your gift cards: This is being looked into and we'll keep you posted In the meantime, make sure you've gone over everything that is listed here.Cheers!

Moderator

Moderator

Hey folks!   You may notice an error message when redeeming your gift cards:     This is being looked into and we'll keep you posted 🙂 In the meantime, make sure you'v...

Master8873

Newbie

6381 Views

14 comments

10 likes

Other
Subscriptions
Fixed
  • 6381 Views
  • 14 comments
  • 10 votes

[Mac Desktop] Can't Play Current Song Error Message

Plan: Premium for Students I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on my laptop. I will play a song and it will play the entire song except fo...

Casual Listener

Plan: Premium for Students   I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on ...

duckson64

Newbie

70165 Views

105 comments

140 likes

Desktop
Mac
Not Right Now
  • 70165 Views
  • 105 comments
  • 140 votes

Popular songs can't be played on artist profile

We've received reports from users unable to play songs from artists' popular songs list on the artist page when using the desktop app. The Web Player is unaffected.

Moderator

Moderator

We've received reports from users unable to play songs from artists' popular songs list on the artist page when using the desktop app. The Web Player is unaffected.

MihailY

Moderator

5415 Views

13 comments

8 likes

Desktop (Mac)
Desktop (Windows)
Fixed
  • 5415 Views
  • 13 comments
  • 8 votes

Playback issues on multiple devices

We're seeing reports in multiple Community threads from users experiencing playback issues. This seems to happen on a variety of devices, both on mobile and desktop.

Moderator

Moderator

We're seeing reports in multiple Community threads from users experiencing playback issues.   This seems to happen on a variety of devices, both on mobile and desktop.

andymiller320

Newbie

20360 Views

20 comments

2 likes

Desktop
Mobile
Fixed
  • 20360 Views
  • 20 comments
  • 2 votes

Listen Along/Together feature on Discord not working

Hey folks, We've received some reports that the Listen Along feature on Discord isn't working. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports that the Listen Along feature on Discord isn't working.   This is being investigated.

Novy

Moderator

40517 Views

59 comments

35 likes

Other
Won't Fix
  • 40517 Views
  • 59 comments
  • 35 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

Moderator

Moderator

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...

josefh

Newbie

7525 Views

28 comments

25 likes

Android
Not Right Now
  • 7525 Views
  • 28 comments
  • 25 votes

[Downtime March 10th 2026] - Users not getting Premium after subscribing

We've received reports that some users who have subscribed to Premium and successfully paid for it still only see free within their apps.

Moderator

Moderator

We've received reports that some users who have subscribed to Premium and successfully paid for it still only see free within their apps.

Joan

Moderator

7754 Views

2 comments

3 likes

Premium
Subscriptions
Fixed
  • 7754 Views
  • 2 comments
  • 3 votes

Unable to stream on Apple Watch

Hey folks, We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup includes AirPods. If you’re experiencing this issue, make sure ...

Spotify Legend

Hey folks,   We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup i...

Xenia

Spotify Legend

46124 Views

100 comments

94 likes

Android
iOS
Old Case Closed
  • 46124 Views
  • 100 comments
  • 94 votes

"Address doesn't match" error when trying to join Family/Duo plans

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

Moderator

Moderator

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

Yordan

Moderator

34990 Views

30 comments

25 likes

Accounts
Premium family
Fixed
  • 34990 Views
  • 30 comments
  • 25 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

Moderator

Moderator

Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  

CrishanePerera

Visitor

59391 Views

94 comments

59 likes

Other
Not Right Now
  • 59391 Views
  • 94 comments
  • 59 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Moderator

Moderator

Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Sydknee_c

Visitor

29079 Views

143 comments

10 likes

Other
Fixed
  • 29079 Views
  • 143 comments
  • 10 votes

Downtime 14th Aug: Creators unable to log in on the web

We're seeing reports that Creators are having issues signing in to http://creators.spotify.com/. Some might experience troubles with the login button and notice they're being looped back to the same page.

Moderator

Moderator

We're seeing reports that Creators are having issues signing in to http://creators.spotify.com/.   Some might experience troubles with the login button and notice they're being looped ...

MihailY

Moderator

4610 Views

2 comments

7 likes

Other
Fixed
  • 4610 Views
  • 2 comments
  • 7 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

Music Fan

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...

Grumpymcgrumpface

Visitor

49913 Views

102 comments

120 likes

Music
Not Right Now
  • 49913 Views
  • 102 comments
  • 120 votes

PS4 Quick Menu shows Playlists instead of a list Liked Songs

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

Moderator

Moderator

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

sonicthegamer23

Newbie

10806 Views

25 comments

26 likes

Your Library
Not Right Now
  • 10806 Views
  • 25 comments
  • 26 votes

LG TV App Skipping all songs

I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working. Problem: On the LG TV app Spotify skips songs after 1 second and jumps to the n...

Casual Listener

I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working.   Problem: On ...

Novy

Moderator

27661 Views

53 comments

63 likes

Other
Old Case Closed
  • 27661 Views
  • 53 comments
  • 63 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

Moderator

Moderator

Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...

DanieleP

Newbie

19522 Views

46 comments

50 likes

Desktop
Not Right Now
  • 19522 Views
  • 46 comments
  • 50 votes

Equalizer issues on mobile

We're seeing reports that some users are having issues with the Equalizer on mobile devices. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at a...

Moderator

Moderator

We're seeing reports that some users are having issues with the Equalizer on mobile devices.   Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others exper...

Elena

Moderator

10637 Views

26 comments

3 likes

Android
iOS
Mobile
Fixed
  • 10637 Views
  • 26 comments
  • 3 votes