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Ongoing Issues

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Forum Posts

Downtime December 8th: Web Player isn't loading.

Hey folks,We've gotten information that our web player open.spotify.com is currently not opening/loading around the world. If you want to access Account page, here is the direct link: https://www.spotify.com/account/overview/

  • Moderator
  • Moderator
  • Hey folks, We've gotten information that our web player open.spotify.com is currently not opening/loading around the world.   If you want to access Account page, here is the d...
  • crackpotideas
  • Newbie
  • 11525 Views
  • 59 comments
  • 203 likes
  • Other
  • Fixed
  • 11525 Views
  • 59 comments
  • 203 votes

[Desktop] Local files with special characters or non-English letters in their name not working

Plan Premium Country France Device Desktop Windows Operating System Windows 10 My Question or Issue The local files scan seems to be broken (again) on the Spotify Windows desktop app (so not the Microsoft store version, the version downloaded from th...

  • Gig Goer
  • Plan Premium Country France Device Desktop Windows Operating System Windows 10   My Question or Issue The local files scan seems to be broken (again) on the Spotify Windows d...
  • slug_camargo
  • Gig Goer
  • 21276 Views
  • 121 comments
  • 202 likes
  • Desktop
  • Fixed
  • 21276 Views
  • 121 comments
  • 202 votes

[Android] Trapped in "Welcome to Family/Duo Mix"

Plan Premium Family Country USA Device Multiple Android phones Operating System Android 9/10 My Question or Issue Thinking it would be a fun thing to see a fusion of our odd musical tastes, three of my family members joined Family Mix. Joining was su...

  • Casual Listener
  • Plan Premium Family Country USA Device Multiple Android phones Operating System Android 9/10   My Question or Issue Thinking it would be a fun thing to see a fusion of o...
  • Zrnie
  • Newbie
  • 11896 Views
  • 78 comments
  • 202 likes
  • Android
    Premium for Family
  • Fixed
  • 11896 Views
  • 78 comments
  • 202 votes

[Desktop] Podcast shortcut gone in ver. 1.0.94.262.g3d5c231c

Plan Premium Country Canada Device Dell XPS 13 Operating System Windows 7/10 My Question or Issue Latest desktop application release - podcasts shortcut on sidebar is missing.

spotify_no_podcasts.png
  • Regular
  • Plan Premium   Country  Canada   Device Dell XPS 13   Operating System Windows 7/10   My Question or Issue Latest desktop application release - podc...
  • MikeyR
  • Newbie
  • 13325 Views
  • 81 comments
  • 202 likes
  • Fixed
  • 13325 Views
  • 81 comments
  • 202 votes

[Android 11] Playback keeps pausing/skipping when screen is off on Android 11

Plan Premium Country United States Device Google Pixel 4a Operating System Android 11 My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback stutters horribly when the device display is locked. Restarts/reinstalls do not ...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 4a Operating System Android 11   My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback st...
  • Psycho-netics
  • Newbie
  • 45810 Views
  • 166 comments
  • 197 likes
  • Android
  • Won't Fix
  • 45810 Views
  • 166 comments
  • 197 votes

Spotify crashing when switching output device

PlanPremiumCountry DK Operating SystemWindows 7 My Question or IssueWhen I change the default output device in the Windows sound manager, Spotify crashes every time. With crashes, I mean it continues playing the last second or so of sound on repeat o...

  • Casual Listener
  • Plan Premium Country  DK   Operating System Windows 7   My Question or Issue When I change the default output device in the Windows sound manager, Spotify crashes every time.&...
  • caxapexac
  • Newbie
  • 12689 Views
  • 70 comments
  • 197 likes
  • Fixed
  • 12689 Views
  • 70 comments
  • 197 votes

Recommended songs missing for some playlists

Hey everyone, We're receiving reports that users are not getting recommended songs based on their playlists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

  • Spotify Legend
  • Hey everyone,   We're receiving reports that users are not getting recommended songs based on their playlists.   If you’re experiencing this issue, make sure to add your +VOTE and f...
  • Lifeofroxy
  • Visitor
  • 17022 Views
  • 58 comments
  • 196 likes
  • Desktop
    Web Player
  • Not Right Now
  • 17022 Views
  • 58 comments
  • 196 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • TT_TT
  • Music Fan
  • 59364 Views
  • 195 comments
  • 195 likes
  • Android
    Other
  • Fixed
  • 59364 Views
  • 195 comments
  • 195 votes

Podcast Progress Incorrect on Desktop

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssuePodcast progress is not working correctly on the desktop app. When I finish an episode, the next episode will play but the progress bar still shows zero progress. The mobile ...

  • Gig Goer
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Podcast progress is not working correctly on the desktop app. When I finish an episode, the next e...
  • Vick_vinegar
  • Newbie
  • 11581 Views
  • 54 comments
  • 191 likes
  • podcast
    progress bar
  • Not Right Now
  • 11581 Views
  • 54 comments
  • 191 votes

Bluetooth Controller in car doesnt skip tracks anymore

Hey, i have a A2 Lite with Android 9 and since i have the mobile phone,my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my carradio. Without beeing connected to my car, the BT controller works fin...

  • Casual Listener
  • Hey,   i have a A2 Lite  with Android 9 and since i have the  mobile phone, my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my...
  • Gex2491
  • Visitor
  • 33238 Views
  • 139 comments
  • 189 likes
  • music
  • Not Right Now
  • 33238 Views
  • 139 comments
  • 189 votes

Ordering Songs In Search - Wrong Song Plays

Desktop version : 1.0.89.313 and 1.0.90.266 OS : Windows 10 Device : Laptop To reproduce : 1 - Make a search : (e.g with the word : boat) / On songs results click ; See All 2 - in the results list try to play any song : it plays correctly. 3 - now or...

  • Spotify Star
  • Spotify Star
  • Desktop version : 1.0.89.313 and 1.0.90.266 OS : Windows 10 Device : Laptop   To reproduce :   1 - Make a search : (e.g with the word : boat) / On songs results click ; See All ...
  • Maikomas
  • Newbie
  • 24763 Views
  • 66 comments
  • 188 likes
  • Search failure
  • Not Right Now
  • 24763 Views
  • 66 comments
  • 188 votes

My profile picture keeps disappearing

PlanPremiumCountryUSAOperating SystemTrying all this on Windows 10 My Question or IssueI try to change the photo of my profile, but every time I upload a new photo, it shows that everything is in order, but when I restart the Spotify app, I see nothi...

  • Visitor
  • Plan Premium Country USA Operating System Trying all this on Windows 10   My Question or Issue I try to change the photo of my profile, but every time I upload a new photo, it shows that...
  • DrPhil
  • Visitor
  • 32285 Views
  • 62 comments
  • 184 likes
  • Fixed
  • 32285 Views
  • 62 comments
  • 184 votes

[Webplayer] Blank Screen When I Try To Add Track To Playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUsing the Web Player with Chrome and Edge, when I try to add a track to a playlist, all the c...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Using t...
  • Kamiqaze
  • Casual Listener
  • 13085 Views
  • 44 comments
  • 184 likes
  • Other
  • Fixed
  • 13085 Views
  • 44 comments
  • 184 votes

Queue not working correctly when adding songs (iOS)

Plan Premium Country USA Device IPhone 6s Operating System IOS 11.4.1 Spotify Version 8.4.six nine.787 My Question or Issue As the subject says, the queue isn't working correctly. If I pick a song on a play list, then open the queue and drag a song t...

  • Casual Listener
  • Plan Premium Country  USA Device IPhone 6s Operating System IOS 11.4.1 Spotify Version 8.4.six nine.787  My Question or Issue  As the subject says, the queue isn'...
  • fo_vydtuk-a26
  • Newbie
  • 19250 Views
  • 96 comments
  • 181 likes
  • Queue bug
    queue error
  • Fixed
  • 19250 Views
  • 96 comments
  • 181 votes

Android app crashes at launch

Plan Premium Country United Kingdom Device Moto G4 Operating System Android Nougat (7.0) My Question or Issue Hi there, I recently updated the app (3 days ago) and it was working fine this morning - but this afternoon I tried opening the app and it c...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Moto G4 Operating System Android Nougat (7.0)   My Question or Issue Hi there, I recently updated the app (3 days ago) and it was...
  • Doug5
  • Newbie
  • 22430 Views
  • 102 comments
  • 177 likes
  • Android
    Android App
    crashing
    crashing app
  • Fixed
  • 22430 Views
  • 102 comments
  • 177 votes

"publish my activity" automatically turns off

My friends can't see what I'm lisening to, and I keep turning on my "publish my activity on spotify' button in settings, but they still can't see and everytime I close the app it resets and says I have it turned off. Is there any way to keep it on?

  • Casual Listener
  • My friends can't see what I'm lisening to, and I keep turning on my "publish my activity on spotify' button in settings, but they still can't see and everytime I close the app it resets and says I ha...
  • Melody
  • Spotify
  • 20912 Views
  • 86 comments
  • 175 likes
  • Fixed
  • 20912 Views
  • 86 comments
  • 175 votes

[Android] Scroll bar missing on Liked Songs playlist

We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected.   This is currently being invest...
  • mariahslim
  • Newbie
  • 21937 Views
  • 181 comments
  • 174 likes
  • Android
  • Fixed
  • 21937 Views
  • 181 comments
  • 174 votes

Daily Mix disappearing from Your Library

We've seen some reports that Daily Mix has completely disappeared from Your Library. We're looking into it!

  • Roadie
  • We've seen some reports that Daily Mix has completely disappeared from Your Library.    We're looking into it!
  • Vishal_baveja
  • Newbie
  • 15856 Views
  • 100 comments
  • 173 likes
  • Fixed
  • 15856 Views
  • 100 comments
  • 173 votes

Tracks skipping to the next track on their own

We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.

  • Moderator
  • Moderator
  • We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.
  • 1229172827
  • Newbie
  • 16115 Views
  • 70 comments
  • 172 likes
  • Mobile
  • Fixed
  • 16115 Views
  • 70 comments
  • 172 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • JoaquinBV
  • Visitor
  • 18580 Views
  • 158 comments
  • 171 likes
  • Other
  • Not Right Now
  • 18580 Views
  • 158 comments
  • 171 votes