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Ongoing Issues

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Forum Posts

Spotify starts playing automatically when locking my iPhone

PlanPremium CountryThe Netherlands DeviceiPhone X Operating SystemiOS My Question or IssueHi!! Whenever I pause my music and lock my phone, it starts playing automatically. I have this issue for about 2 weeks now. How to solve this?

  • Visitor
  •   Plan Premium   Country The Netherlands   Device iPhone X   Operating System iOS   My Question or Issue Hi!! Whenever I pause my music and lock my phone, it st...
  • Stacey_B
  • Visitor
  • 62082 Views
  • 172 comments
  • 1609 likes
  • Fixed
  • 62082 Views
  • 172 comments
  • 1609 votes

Spotify app crashing on Android

We're getting reports about Spotify app crashing. Most users affected are using the Beta version 8.8.60.522 or higher. This is being investigated.

  • Moderator
  • Moderator
  • We're getting reports about Spotify app crashing. Most users affected are using the Beta version 8.8.60.522 or higher.   This is being investigated.
  • Yordan
  • Moderator
  • 13293 Views
  • 123 comments
  • 111 likes
  • Android
  • Fixed
  • 13293 Views
  • 123 comments
  • 111 votes

Webplayer limited to show 50 public playlists

PlanBoth Free and Premium CountryDenmark DeviceDesktop and laptop computers Operating SystemWindows 10 Pro 64-bit My Question or IssueI have a lot of playlists - and a lot of people follow them. When using the Spotify app for Windows, you can see the...

  • Music Fan
  • Plan Both Free and Premium   Country Denmark   Device Desktop and laptop computers   Operating System Windows 10 Pro 64-bit   My Question or Issue I have a lot of pla...
  • DancehallJean
  • Newbie
  • 11398 Views
  • 30 comments
  • 17 likes
  • Show all public playlists - bug
  • Fixed
  • 11398 Views
  • 30 comments
  • 17 votes

Google Assistant opens alternate song versions in Spotify

I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months ago now?) I noticed a lot of songs don't default to ...

  • Casual Listener
  • I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months a...
  • Dmitry_213523466354
  • Newbie
  • 17646 Views
  • 69 comments
  • 93 likes
  • Android
    music
  • Fixed
  • 17646 Views
  • 69 comments
  • 93 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...
  • 31blpekineqncjm3niov
  • Newbie
  • 13598 Views
  • 97 comments
  • 248 likes
  • Desktop
    Mobile
  • Fixed
  • 13598 Views
  • 97 comments
  • 248 votes

Premium Student accounts showing as free in the app and web player

Hey, We've received reports about the above issue which seems to be affecting all platforms and is happening mostly for users in the US.

  • Moderator
  • Moderator
  • Hey,   We've received reports about the above issue which seems to be affecting all platforms and is happening mostly for users in the US.
  • Kiril
  • Moderator
  • 4144 Views
  • 29 comments
  • 103 likes
  • Premium Student
  • Fixed
  • 4144 Views
  • 29 comments
  • 103 votes

Downtime August 4 2023: Issues with multiple Spotify services

Hey folks, We're receiving reports of issues with multiple Spotify services - Account pages not working, trouble signing up for Premium, issues with Spotify related websites. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports of issues with multiple Spotify services - Account pages not working, trouble signing up for Premium, issues with Spotify r...
  • AlejaR
  • Moderator
  • 8523 Views
  • 36 comments
  • 85 likes
  • Accounts
  • Fixed
  • 8523 Views
  • 36 comments
  • 85 votes

Downtime August 3rd, 2023: Google Play Billing issues in Czech Rep and Romania

We're aware that there are issues with using the Google Play Billing payment option in Romania and the Czech Republic at the moment. As our teams are investigating this situation, please try to use an alternative payment method that is available.

  • Moderator
  • Moderator
  • We're aware that there are issues with using the Google Play Billing payment option in Romania and the Czech Republic at the moment. As our teams are investigating this situation, please try to use a...
  • Kiril
  • Moderator
  • 226 Views
  • 2 comments
  • 0 likes
  • Subscriptions
  • Fixed
  • 226 Views
  • 2 comments
  • 0 votes

Downtime July 27th, 2023: Google Play Billing payment issues for Spotify Premium

We've received reports that Google Play is unable to process payments for our users. The engineers are aware and currently investigating this matter. In the meantime we suggest you to try using a different payment method if possible!

  • Moderator
  • Moderator
  • We've received reports that Google Play is unable to process payments for our users. The engineers are aware and currently investigating this matter.    In the meantime we suggest you to...
  • Kiril
  • Moderator
  • 1070 Views
  • 3 comments
  • 4 likes
  • Subscriptions
  • Fixed
  • 1070 Views
  • 3 comments
  • 4 votes

Android app crashes during playback

Hey folks, We're currently investigating an issue with the Android app crashing after a few minutes of playback. If your app is crashing immediately after opening it, we have a separate thread for that issue here - make sure to leave your info there ...

  • Spotify Legend
  • Hey folks,   We're currently investigating an issue with the Android app crashing after a few minutes of playback.   If your app is crashing immediately after opening it, we have a ...
  • MCB6735
  • Newbie
  • 5847 Views
  • 32 comments
  • 52 likes
  • Android
  • Fixed
  • 5847 Views
  • 32 comments
  • 52 votes

Downtime July 26th 2023: Folks are unable to purchase Audiobooks

We've received reports that folks are unable to purchase Audiobooks and that their payments are immediately refunded.

  • Moderator
  • Moderator
  • We've received reports that folks are unable to purchase Audiobooks and that their payments are immediately refunded. 
  • Weroloc027
  • Newbie
  • 614 Views
  • 4 comments
  • 5 likes
  • Other
  • Fixed
  • 614 Views
  • 4 comments
  • 5 votes

[iOS]Not able to control the volume on a device while using Spotify Connect

Plan Premium Country The Netherlands Device iPhone 11, Speaker: Naim Muso 2 Operating System iOS 14.4.1 My Question or Issue I keep losing the ability to control the volume of a device I connected with through Spotify Connect, specifically my Naim Mu...

  • Regular
  • Plan Premium Country The Netherlands Device iPhone 11, Speaker: Naim Muso 2 Operating System iOS 14.4.1 My Question or Issue I keep losing the ability to control the volume of a dev...
  • ChonkyCat
  • Newbie
  • 20473 Views
  • 86 comments
  • 36 likes
  • iOS
  • Fixed
  • 20473 Views
  • 86 comments
  • 36 votes

[iOS] Issue with reordering playlist songs in Edit mode

I have a Premium account in the US and am using an iPhone 7. I used to be able to reorder my own playlists and now I can't. The rearrange icons on the right side are grayed out. I can only add or delete.

  • Casual Listener
  • I have a Premium account in the US and am using an iPhone 7. I used to be able to reorder my own playlists and now I can't. The rearrange icons on the right side are grayed out. I can only add or del...
  • boomercaligirl
  • Visitor
  • 4229 Views
  • 24 comments
  • 9 likes
  • iOS
  • Fixed
  • 4229 Views
  • 24 comments
  • 9 votes

Recommended songs missing for some playlists

Hey everyone, We're receiving reports that users are not getting recommended songs based on their playlists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

  • Spotify Legend
  • Hey everyone,   We're receiving reports that users are not getting recommended songs based on their playlists.   If you’re experiencing this issue, make sure to add your +VOTE and f...
  • Lifeofroxy
  • Visitor
  • 16966 Views
  • 58 comments
  • 195 likes
  • Desktop
    Web Player
  • Not Right Now
  • 16966 Views
  • 58 comments
  • 195 votes

384Khz still not working.

So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted images are still in my account. So I really dont know w...

  • Regular
  • So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted imag...
  • cubeover
  • Casual Listener
  • 14959 Views
  • 29 comments
  • 31 likes
  • bug
  • Not An Issue
  • 14959 Views
  • 29 comments
  • 31 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • kornfan2007
  • Regular
  • 22451 Views
  • 206 comments
  • 227 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 22451 Views
  • 206 comments
  • 227 votes

Downtime July 11: Some users are unable to subscribe to Premium

Hey folks! We're aware that some of you cannot subscribe to any of our Premium subscriptions. Please be patient while this is being investigated! Many thanks

  • Moderator
  • Moderator
  • Hey folks!   We're aware that some of you cannot subscribe to any of our Premium subscriptions. Please be patient while this is being investigated!   Many thanks 🙂
  • ManMachine
  • Roadie
  • 1120 Views
  • 3 comments
  • 4 likes
  • Premium
    Subscriptions
  • Fixed
  • 1120 Views
  • 3 comments
  • 4 votes

[iOS] App crashing when playing podcasts with videos

Hey folks!We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affected so that we can keep track of how many people are experienci...

  • Moderator
  • Moderator
  • Hey folks! We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affect...
  • AT1Dbeast
  • Newbie
  • 12975 Views
  • 50 comments
  • 22 likes
  • iOS
    Other
  • Fixed
  • 12975 Views
  • 50 comments
  • 22 votes

Constant Waze Pop-up

Plan - PremiumCountry - USDevice - Google Pixel 2Operating System - Android 9Spotify version - 8.4.89.515 I just installed a clean version of Spotify because my downloaded songs were no longer available offline. Now everytime I open Spotify in my car...

  • Casual Listener
  • Plan - Premium Country - US Device - Google Pixel 2 Operating System - Android 9 Spotify version - 8.4.89.515   I just installed a clean version of Spotify because my downloaded ...
  • flo_rian27
  • Newbie
  • 17933 Views
  • 43 comments
  • 91 likes
  • Fixed
  • 17933 Views
  • 43 comments
  • 91 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Visitor
  • I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
  • Chu-
  • Newbie
  • 14481 Views
  • 42 comments
  • 42 likes
  • Other
  • Not Right Now
  • 14481 Views
  • 42 comments
  • 42 votes