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We've received reports that some users who have subscribed to Premium and successfully paid for it still only see free within their apps.
We've received reports that some users who have subscribed to Premium and successfully paid for it still only see free within their apps.
Moderator
7376 Views
2 comments
3 likes
We're seeing reports that some users are having issues with the Equalizer on mobile devices. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at a...
We're seeing reports that some users are having issues with the Equalizer on mobile devices. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others exper...
Moderator
8882 Views
26 comments
3 likes
We’ve received reports that users are having issues downloading podcast episodes (mainly with video) on their Android devices. The process seems to take a long time to complete and eventually fails.
We’ve received reports that users are having issues downloading podcast episodes (mainly with video) on their Android devices. The process seems to take a long time to complete and eventually fails. ...
Newbie
6515 Views
17 comments
3 likes
We received multiple reports from Duo/Family plan owners and users, stating that they are unable to access the Premium Plan page and send the invitation link, or accept the invitations. An error message "This page is out of tune" appears.
We received multiple reports from Duo/Family plan owners and users, stating that they are unable to access the Premium Plan page and send the invitation link, or accept the invitations. An error mess...
Moderator
385 Views
10 comments
2 likes
We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up".
We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up".
Newbie
16337 Views
5 comments
2 likes
We're seeing reports in multiple Community threads from users experiencing playback issues. This seems to happen on a variety of devices, both on mobile and desktop.
We're seeing reports in multiple Community threads from users experiencing playback issues. This seems to happen on a variety of devices, both on mobile and desktop.
Newbie
19082 Views
20 comments
2 likes
We're seeing reports that some users are having issues to accessing Manage your subscription on the account page.
We're seeing reports that some users are having issues to accessing Manage your subscription on the account page.
Newbie
3743 Views
11 comments
2 likes
Hey folks! You may have noticed that your Sound Capsules may not be updating properly! This is on our radar and it's being looked into
Hey folks! You may have noticed that your Sound Capsules may not be updating properly! This is on our radar and it's being looked into 🙂
Casual Listener
13431 Views
45 comments
2 likes
We're seeing reports from users and artists who are having issues when logging in on accounts.spotify.com and artists.spotify.com. Some are seeing the message "upstream connect error" or "disconnect/reset before headers".
We're seeing reports from users and artists who are having issues when logging in on accounts.spotify.com and artists.spotify.com. Some are seeing the message "upstream connect error" or "discon...
Moderator
424 Views
2 comments
1 likes
Users are reporting that they're experiencing issues with Search within Spotify and are getting a 'Couldn't find this' error. This is happening on different devices in EU countries.
Users are reporting that they're experiencing issues with Search within Spotify and are getting a 'Couldn't find this' error. This is happening on different devices in EU countries.
Moderator
15511 Views
2 comments
1 likes
We've received reports that certain web pages are redirecting users to https://www.spotify.com/why-not-available/ which says "Spotify is currently not available in your country". Spotify links work correctly when a country code (e.g., /us/ for the US...
We've received reports that certain web pages are redirecting users to https://www.spotify.com/why-not-available/ which says "Spotify is currently not available in your country". ...
Moderator
4374 Views
7 comments
1 likes
Hey folks, We've received some reports that users are encountering an "Oops! Something went wrong. Please try again" error when attempting to access the 'Edit personal info' page (www.spotify.com/account/profile). The page does not load and the error...
Hey folks, We've received some reports that users are encountering an "Oops! Something went wrong. Please try again" error when attempting to access the 'Edit personal info' pag...
Moderator
737 Views
2 comments
1 likes
I have iOS 13 updated on iPhone and ipadspotify premium the equalizer Won’t work with Airplay does work with playback thru device or with Airpods please helpAlan one of the below information is required. However, the more you provide the easier it wi...
I have iOS 13 updated on iPhone and ipad spotify premium the equalizer Won’t work with Airplay does work with playback thru device or with Airpods please help Al...
Newbie
25340 Views
62 comments
1 likes
We’ve recently received reports from users noticing that the Custom Order sorting option is missing inside folders on both Android and iOS.
We’ve recently received reports from users noticing that the Custom Order sorting option is missing inside folders on both Android and iOS.
Casual Listener
22735 Views
93 comments
0 likes
Some users are reporting that they are getting the error message "This site is out of tune" when trying to change their subscription to a Basic plan via the Manage your subscription page.
Some users are reporting that they are getting the error message "This site is out of tune" when trying to change their subscription to a Basic plan via the Manage your subscription page.
Newbie
1759 Views
6 comments
0 likes
We’ve been receiving reports from users that when they try to select their Apple Watch as the device to play on, it keeps redirecting them back to the iPhone.
We’ve been receiving reports from users that when they try to select their Apple Watch as the device to play on, it keeps redirecting them back to the iPhone.
Visitor
10631 Views
13 comments
0 likes
We've been getting reports from users who are having issues updating the address registered on their Family plans.
We've been getting reports from users who are having issues updating the address registered on their Family plans.
Moderator
638 Views
3 comments
0 likes
We're seeing reports that some are having issues accessing spotify.com and open.spotify.com.
We're seeing reports that some are having issues accessing spotify.com and open.spotify.com.
Moderator
820 Views
3 comments
0 likes
We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.
We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.
Newbie
9734 Views
14 comments
0 likes
We're seeing reports from users not being able to log in to Spotify or play music.
We're seeing reports from users not being able to log in to Spotify or play music.
Newbie
5661 Views
11 comments
0 likes
