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Ongoing Issues

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Forum Posts

[Mobile] Issue playing filtered Liked Songs via Connect

Hey folks! We've been receiving reports that the Search function stops responding when Connect is in use. Tapping on a song search result doesn't do anything and the Now Playing view stops responding. This is being looked into.

Moderator

Moderator

Hey folks! We've been receiving reports that the Search function stops responding when Connect is in use. Tapping on a song search result doesn't do anything and the Now Playing view stops resp...

Poppyto

Casual Listener

14216 Views

87 comments

6 likes

Mobile
Not Right Now
  • 14216 Views
  • 87 comments
  • 6 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

Moderator

Moderator

Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...

DanieleP

Newbie

19376 Views

46 comments

50 likes

Desktop
Not Right Now
  • 19376 Views
  • 46 comments
  • 50 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

Casual Listener

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...

Ash_2

Newbie

99082 Views

342 comments

827 likes

Connect
Not Right Now
  • 99082 Views
  • 342 comments
  • 827 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

Music Fan

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...

Grumpymcgrumpface

Visitor

49634 Views

102 comments

120 likes

Music
Not Right Now
  • 49634 Views
  • 102 comments
  • 120 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

Spotify Legend

Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let us know...

kikamonju

Newbie

64925 Views

135 comments

261 likes

Not Right Now
  • 64925 Views
  • 135 comments
  • 261 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

Casual Listener

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

keysosaurus

Newbie

50670 Views

175 comments

331 likes

Desktop
Not Right Now
  • 50670 Views
  • 175 comments
  • 331 votes

Listen Along/Together feature on Discord not working

Hey folks, We've received some reports that the Listen Along feature on Discord isn't working. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports that the Listen Along feature on Discord isn't working.   This is being investigated.

Novy

Moderator

39112 Views

59 comments

35 likes

Other
Won't Fix
  • 39112 Views
  • 59 comments
  • 35 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

Casual Listener

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...

hendersj

Casual Listener

39402 Views

154 comments

54 likes

Not Right Now
  • 39402 Views
  • 154 comments
  • 54 votes

PS4 Quick Menu shows Playlists instead of a list Liked Songs

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

Moderator

Moderator

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

sonicthegamer23

Newbie

10628 Views

25 comments

26 likes

Your Library
Not Right Now
  • 10628 Views
  • 25 comments
  • 26 votes

Spotify does not resume after Google Maps navigation guidance

PlanFreeCountryUnited StatesDeviceiPhone XOperating SystemiOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950 My Question or IssueI have Google Maps and Spotify connected, to listen to podcasts while driving. While navigating, Spotify controls appear ...

Casual Listener

Plan Free Country United States Device iPhone X Operating System iOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950   My Question or Issue I have Google Maps and Spotify connected...

sharenjoy

Music Fan

51178 Views

28 comments

15 likes

Not Right Now
  • 51178 Views
  • 28 comments
  • 15 votes

’Repeat All’ turns itself on

I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app anew, so I for some time just left Spotify always open and that ...

Casual Listener

I’m a Premium member, in the US, on an iPhone 8 with iOS 12.  I’m having an issue where the “Repeat All” function continually resets to on.  This used to happen just when I opened the app a...

Maria

Moderator

37702 Views

61 comments

54 likes

Not Right Now
  • 37702 Views
  • 61 comments
  • 54 votes

[Desktop] Doesn't show accurate number of songs saved anymore

Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any songs by mistake.I used to be able to just Command+A...

Regular

Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any s...

vvspantomvv

Newbie

20839 Views

38 comments

218 likes

Desktop
Not Right Now
  • 20839 Views
  • 38 comments
  • 218 votes

Daily Wellness mixes not updating tracks

My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the songs are the same day and night, just the order is chang...

Casual Listener

My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the song...

novacapella

Newbie

14902 Views

44 comments

30 likes

daily wellness
mixes
Not Right Now
  • 14902 Views
  • 44 comments
  • 30 votes

AirPods Pro Automatic Switching conflict with Spotify Connect

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source switching between different apple devices depending on which source em...

Casual Listener

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source s...

Fabian20

Casual Listener

36366 Views

35 comments

35 likes

iOS
Other
Old Case Closed
  • 36366 Views
  • 35 comments
  • 35 votes

Equalizer won’t work with Airplay

I have iOS 13 updated on iPhone and ipadspotify premium the equalizer Won’t work with Airplay does work with playback thru device or with Airpods please helpAlan one of the below information is required. However, the more you provide the easier it wi...

Regular

I have iOS 13 updated on iPhone and ipad spotify premium  the equalizer  Won’t work with Airplay  does work with playback thru device or with Airpods    please help Al...

villanese

Newbie

25529 Views

62 comments

1 likes

Won't Fix
  • 25529 Views
  • 62 comments
  • 1 votes

LG TV App Skipping all songs

I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working. Problem: On the LG TV app Spotify skips songs after 1 second and jumps to the n...

Casual Listener

I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working.   Problem: On ...

Novy

Moderator

27472 Views

53 comments

63 likes

Other
Old Case Closed
  • 27472 Views
  • 53 comments
  • 63 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

Spotify Legend

Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing&nbsp...

user-removed

Not applicable

57048 Views

100 comments

213 likes

Android
Desktop (Mac)
Desktop (Windows)
iOS
Mobile
Old Case Closed
  • 57048 Views
  • 100 comments
  • 213 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

Casual Listener

  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to this ...

user-removed

Not applicable

146750 Views

193 comments

478 likes

Android
Desktop
iOS
Won't Fix
  • 146750 Views
  • 193 comments
  • 478 votes

Connection issues with car stereo receivers

Hi everyone, We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. The team in charge is already looking into this, so we've merged a ...

Spotify Legend

Hi everyone,   We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. ...

Elena

Moderator

308948 Views

357 comments

223 likes

Other
Old Case Closed
  • 308948 Views
  • 357 comments
  • 223 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

Casual Listener

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...

Alex

Spotify Legend

169108 Views

585 comments

1471 likes

Android
Mobile
Old Case Closed
  • 169108 Views
  • 585 comments
  • 1471 votes