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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Drag and drop doesn't scroll the screen upwards

Hey there, We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen. If you experience this issue, leave your vote in the thread, so we can get an overview of its im...

  • Spotify Legend
  • Hey there,   We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen.   If you experience this ...
  • AlejaR
  • Moderator
  • 5867 Views
  • 30 comments
  • 79 likes
  • Desktop (Windows)
  • Fixed
  • 5867 Views
  • 30 comments
  • 79 votes

"Connect to WiFi and wake device" when trying to use Alexa speaker group

PlanPremiumCountryUSADeviceMacBook Pro 18,1 + iPhoneOperating SystemLatest for both My Question or IssueSpotify Connect + Alexa has always has major issues and never reliable. Today's flavor of the week is this. All the devices in the group are awake...

Screenshot 2023-09-11 at 12.18.58 PM.png Screenshot 2023-09-11 at 12.23.29 PM.png
  • Regular
  • Plan Premium Country USA Device MacBook Pro 18,1 + iPhone Operating System Latest for both   My Question or Issue Spotify Connect + Alexa has always has major issues and never reliable...
  • JamesS7
  • Newbie
  • 13607 Views
  • 44 comments
  • 17 likes
  • Connect
  • Need more info
  • 13607 Views
  • 44 comments
  • 17 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • dgs2-q_s9hk3h
  • Newbie
  • 46030 Views
  • 297 comments
  • 361 likes
  • Android
  • Not Right Now
  • 46030 Views
  • 297 comments
  • 361 votes

[Radio] "Hide this song" button 🚫 does not work

Plan Premium Country IE Operating System Windows 10 My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no issue but rather that clicking the new button that is now called "Hide this ...

  • Casual Listener
  • Plan Premium Country IE Operating System Windows 10   My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no is...
  • dado111
  • Newbie
  • 25367 Views
  • 167 comments
  • 306 likes
  • Radio
  • Fixed
  • 25367 Views
  • 167 comments
  • 306 votes

Add to queue option for playlists missing on Android devices

We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.

Screenshot_2023-09-09-12-55-32-607_com.jpg
  • Moderator
  • Moderator
  • We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.  
  • Yordan
  • Moderator
  • 2225 Views
  • 22 comments
  • 16 likes
  • Android
  • Fixed
  • 2225 Views
  • 22 comments
  • 16 votes

Downtime April 9th: Windows desktop client downloads not working in Asian regions

Hey folks! We're aware that some of you (particularly in regions of Asia) cannot download the desktop client at the moment. The page shows an Error 500. Tip: As a workaround you can try downloading the app via the Microsoft app store.

  • Moderator
  • Moderator
  • Hey folks!   We're aware that some of you (particularly in regions of Asia) cannot download the desktop client at the moment. The page shows an Error 500.  Tip: As a workaround you c...
  • Vasil
  • Moderator
  • 381 Views
  • 3 comments
  • 1 likes
  • Desktop
    Other
  • Fixed
  • 381 Views
  • 3 comments
  • 1 votes

[Android 11] Playback keeps pausing/skipping when screen is off on Android 11

Plan Premium Country United States Device Google Pixel 4a Operating System Android 11 My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback stutters horribly when the device display is locked. Restarts/reinstalls do not ...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 4a Operating System Android 11   My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback st...
  • Psycho-netics
  • Newbie
  • 46731 Views
  • 166 comments
  • 197 likes
  • Android
  • Won't Fix
  • 46731 Views
  • 166 comments
  • 197 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • Hockeydude95
  • Newbie
  • 28727 Views
  • 85 comments
  • 54 likes
  • Other
  • Not Right Now
  • 28727 Views
  • 85 comments
  • 54 votes

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

  • Spotify Legend
  • Hey folks,   We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
  • Eni
  • Moderator
  • 34378 Views
  • 90 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 34378 Views
  • 90 comments
  • 148 votes

Playback bar stutters on the desktop app.

Hey there, We've received reports about the playback bar stuttering or freezing during playback on the desktop app.

  • Spotify Legend
  • Hey there,   We've received reports about the playback bar stuttering or freezing during playback on the desktop app.
  • Novy
  • Moderator
  • 11122 Views
  • 64 comments
  • 66 likes
  • Desktop (Windows)
  • Fixed
  • 11122 Views
  • 64 comments
  • 66 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Spotify Legend
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • Vasil
  • Moderator
  • 11717 Views
  • 88 comments
  • 67 likes
  • iOS
  • Fixed
  • 11717 Views
  • 88 comments
  • 67 votes

Lyrics feature missing on the desktop app and the web player.

Hey there, We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app. If you experience this issue, let us know by voting on this thread. This helps us out a lot. Thanks!

  • Spotify Legend
  • Hey there,   We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app.   If you experience this issue, let us k...
  • Yordan
  • Moderator
  • 31433 Views
  • 41 comments
  • 57 likes
  • Desktop
  • Fixed
  • 31433 Views
  • 41 comments
  • 57 votes

Sleep timer not working with podcasts

Hey there, We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired. This is being investigated.

  • Spotify Legend
  • Hey there,   We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired.   This is being investigated.
  • Novy
  • Moderator
  • 13355 Views
  • 58 comments
  • 43 likes
  • iOS
  • Fixed
  • 13355 Views
  • 58 comments
  • 43 votes

Podcast episodes appear in alphabetical order in the queue

We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.

  • Moderator
  • Moderator
  • We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.
  • Yordan
  • Moderator
  • 12114 Views
  • 107 comments
  • 83 likes
  • Desktop
  • Fixed
  • 12114 Views
  • 107 comments
  • 83 votes

[Android] Equalizer missing in the app settings

Hey everyone, We're receiving reports from users that the equalizer is missing in the settings of the app. If you’re experiencing this issue, make sure to add your +VOTE. We'll be keeping everyone up to speed here, so make sure to subscribe to this t...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the equalizer is missing in the settings of the app.    If you’re experiencing this issue, make sure to add your +VOTE. ...
  • Aco651
  • Newbie
  • 20298 Views
  • 38 comments
  • 100 likes
  • Android
  • Fixed
  • 20298 Views
  • 38 comments
  • 100 votes

DJ Button missing in Now playing view on iOS devices

Hey, We've received reports about this affecting users on version 8.8.14.

  • Moderator
  • Moderator
  • Hey,   We've received reports about this affecting users on version 8.8.14.
  • Duke_Nasty
  • Newbie
  • 5853 Views
  • 30 comments
  • 31 likes
  • iOS
  • Fixed
  • 5853 Views
  • 30 comments
  • 31 votes

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations.  Reports also mention that the app just goes back to th...
  • rawbenhood
  • Regular
  • 45252 Views
  • 59 comments
  • 92 likes
  • Android
    iOS
  • Fixed
  • 45252 Views
  • 59 comments
  • 92 votes

Cannot move playlists within folders and/or the folders themselves via drag-and-drop.

We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In most cases, nothing happens when trying to rearrange the...

  • Moderator
  • Moderator
  • We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In ...
  • Joan
  • Moderator
  • 1631 Views
  • 22 comments
  • 13 likes
  • Desktop
    Your Library
  • Fixed
  • 1631 Views
  • 22 comments
  • 13 votes

[iOS] Equalizer presets missing

We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.
  • tendeir0
  • Newbie
  • 21852 Views
  • 90 comments
  • 73 likes
  • iOS
  • Fixed
  • 21852 Views
  • 90 comments
  • 73 votes

Issues with accepting Blend invites

We've received reports that users are unable to accept Blend invites. When they try to do so, one of the following error messages is displayed: "Blend not found" "Something went wrong" "Link has expired" Alternatively, clicking the invite link just o...

  • Moderator
  • Moderator
  • We've received reports that users are unable to accept Blend invites. When they try to do so, one of the following error messages is displayed: "Blend not found" "Something went wrong" "Link ...
  • JLock1284
  • Casual Listener
  • 4309 Views
  • 27 comments
  • 78 likes
  • Mobile
  • Fixed
  • 4309 Views
  • 27 comments
  • 78 votes