Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • loriii
  • Newbie
  • 83015 Views
  • 113 comments
  • 799 likes
  • Other
  • Fixed
  • 83015 Views
  • 113 comments
  • 799 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • AppyMagPie
  • Newbie
  • 26436 Views
  • 342 comments
  • 416 likes
  • Other
  • Fixed
  • 26436 Views
  • 342 comments
  • 416 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • Noguri
  • Roadie
  • 75689 Views
  • 682 comments
  • 1081 likes
  • Android
  • Fixed
  • 75689 Views
  • 682 comments
  • 1081 votes

Random podcast episodes appear followed and downloaded

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

  • Moderator
  • Moderator
  • We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.
  • Vasil
  • Moderator
  • 1466 Views
  • 18 comments
  • 16 likes
  • Other
  • Fixed
  • 1466 Views
  • 18 comments
  • 16 votes

Family/Duo plan managers unable to add address or members

We have received reports from Family/Duo plan managers who are unable to enter an address or invite members - when trying to send an invite, the page jumps back to entering the address.

  • Moderator
  • Moderator
  • We have received reports from Family/Duo plan managers who are unable to enter an address or invite members - when trying to send an invite, the page jumps back to entering the address.
  • Yordan
  • Moderator
  • 1608 Views
  • 16 comments
  • 36 likes
  • Premium family
  • Fixed
  • 1608 Views
  • 16 comments
  • 36 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
  • alexandrup
  • Newbie
  • 39719 Views
  • 227 comments
  • 210 likes
  • Other
  • Fixed
  • 39719 Views
  • 227 comments
  • 210 votes

[Developers] Intermittent error with email verification process

We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, give us more information about the steps you're taking a...

  • Spotify Star
  • Spotify Star
  • We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, ...
  • Luan
  • Spotify Star
  • 2047 Views
  • 81 comments
  • 21 likes
  • Spotify for Developers
  • Fixed
  • 2047 Views
  • 81 comments
  • 21 votes

[Downtime March 26th] Intermittent issues with Web Player, Desktop app, TV, etc

We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation and other devices might also experience issues with...

  • Moderator
  • Moderator
  • We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation ...
  • sprode
  • Newbie
  • 2812 Views
  • 23 comments
  • 43 likes
  • Other
  • Fixed
  • 2812 Views
  • 23 comments
  • 43 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 47511 Views
  • 284 comments
  • 469 likes
  • iOS
  • Fixed
  • 47511 Views
  • 284 comments
  • 469 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • gogmagog
  • Casual Listener
  • 18088 Views
  • 211 comments
  • 277 likes
  • iOS
  • Fixed
  • 18088 Views
  • 211 comments
  • 277 votes

Discover Weekly is empty

We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player.

  • Moderator
  • Moderator
  • We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player. 
  • rbbsan
  • Newbie
  • 942 Views
  • 29 comments
  • 5 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Your Library
  • Fixed
  • 942 Views
  • 29 comments
  • 5 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.     ...
  • omaha353
  • Regular
  • 200351 Views
  • 849 comments
  • 2300 likes
  • Android
  • Fixed
  • 200351 Views
  • 849 comments
  • 2300 votes

Users unable to apply Student Discount from the SheerID confirmation email

We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no longer exists."

  • Moderator
  • Moderator
  • We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no ...
  • Yordan
  • Moderator
  • 2248 Views
  • 33 comments
  • 49 likes
  • Premium Student
  • Fixed
  • 2248 Views
  • 33 comments
  • 49 votes

[Android Auto] Empty Liked Songs playlists

Hey folks!We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.
  • Dietrich_didi
  • Newbie
  • 3682 Views
  • 47 comments
  • 32 likes
  • Android
  • Fixed
  • 3682 Views
  • 47 comments
  • 32 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • roycornelissen
  • Newbie
  • 6777 Views
  • 87 comments
  • 52 likes
  • Other
    Your Library
  • Fixed
  • 6777 Views
  • 87 comments
  • 52 votes

Downtime April 19th: Content is unplayable. Artists, albums, playlists and podcasts won't load

We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms.   This is currently being investigated.
  • Eni
  • Moderator
  • 33580 Views
  • 225 comments
  • 504 likes
  • Other
  • Fixed
  • 33580 Views
  • 225 comments
  • 504 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Ivelina
  • Moderator
  • 171519 Views
  • 618 comments
  • 1857 likes
  • Premium
    Your Library
  • Fixed
  • 171519 Views
  • 618 comments
  • 1857 votes

Users unable to add songs to a playlist on iOS devices

Hey folks, We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS. This is being investigated.

Lyubka_1-1694067930119.png
  • Moderator
  • Moderator
  • Hey folks,   We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS.   This is being investigated.&...
  • Spice903
  • Newbie
  • 61531 Views
  • 79 comments
  • 232 likes
  • iOS
  • Fixed
  • 61531 Views
  • 79 comments
  • 232 votes

Apple watch Series 3 users unable to use the app.

Hey folks, We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upcoming update. We'd recommend keeping the app up to date so you ...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upco...
  • OscarDC
  • Moderator
  • 1680 Views
  • 16 comments
  • 28 likes
  • Other
  • Fixed
  • 1680 Views
  • 16 comments
  • 28 votes

Queue disappears and screen goes blank after closing the app on mobile

We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on: - The queued tracks are disappearing - The song screen goes blank - The play button is unresponsive

  • Spotify Legend
  • We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on:    - The queued tracks are disappearing  - The song screen goes blan...
  • greis09
  • Visitor
  • 43759 Views
  • 327 comments
  • 593 likes
  • Mobile
  • Fixed
  • 43759 Views
  • 327 comments
  • 593 votes