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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • 314lnvpl6iopmqfyn4ng
  • Newbie
  • 43062 Views
  • 267 comments
  • 351 likes
  • Android
  • Not Right Now
  • 43062 Views
  • 267 comments
  • 351 votes

[Downtime March 1st 2021] Issues subscribing to Premium or redeeming gift cards

Hey there folks, We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts. We're currently investigating this. If you're experiencing this, make sure not to retry to subscribe whil...

  • Spotify Legend
  • Hey there folks,   We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts.   We're currently investigating ...
  • Dixon3
  • Visitor
  • 53589 Views
  • 59 comments
  • 728 likes
  • Payment
  • Fixed
  • 53589 Views
  • 59 comments
  • 728 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • haleynicole878
  • Newbie
  • 87866 Views
  • 183 comments
  • 287 likes
  • Other
  • Not Right Now
  • 87866 Views
  • 183 comments
  • 287 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

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  • Moderator
  • Moderator
  • We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
  • 83evans
  • Regular
  • 13098 Views
  • 51 comments
  • 77 likes
  • iOS
  • Fixed
  • 13098 Views
  • 51 comments
  • 77 votes

Spotify does not resume after Google Maps navigation guidance

PlanFreeCountryUnited StatesDeviceiPhone XOperating SystemiOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950 My Question or IssueI have Google Maps and Spotify connected, to listen to podcasts while driving. While navigating, Spotify controls appear ...

  • Casual Listener
  • Plan Free Country United States Device iPhone X Operating System iOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950   My Question or Issue I have Google Maps and Spotify connected...
  • sharenjoy
  • Music Fan
  • 39332 Views
  • 28 comments
  • 13 likes
  • Not Right Now
  • 39332 Views
  • 28 comments
  • 13 votes

Podcast episodes in Queue not playing automatically

Hey everyone, We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes queued one after the other, the second one gets skipped. If the...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes q...
  • kalambe
  • Newbie
  • 12839 Views
  • 155 comments
  • 84 likes
  • Your Library
  • Fixed
  • 12839 Views
  • 155 comments
  • 84 votes

[Android 11] Playback keeps pausing/skipping when screen is off on Android 11

Plan Premium Country United States Device Google Pixel 4a Operating System Android 11 My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback stutters horribly when the device display is locked. Restarts/reinstalls do not ...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 4a Operating System Android 11   My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback st...
  • Psycho-netics
  • Newbie
  • 45803 Views
  • 166 comments
  • 197 likes
  • Android
  • Won't Fix
  • 45803 Views
  • 166 comments
  • 197 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • Noguri
  • Roadie
  • 69864 Views
  • 682 comments
  • 1070 likes
  • Android
  • Fixed
  • 69864 Views
  • 682 comments
  • 1070 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • Darbro
  • Newbie
  • 21073 Views
  • 227 comments
  • 294 likes
  • Other
  • Under investigation
  • 21073 Views
  • 227 comments
  • 294 votes

[Discord] 'Listen Along' feature delay between users

Plan Premium Operating System Windows 10 My Question or IssueHello everyone, I've been experiencing a problem with Spotify lately with the 'Listening Along' feature on Discord. Now I'm not sure if it's specifically a Spotify issue or a Discord issue,...

  • Casual Listener
  • Plan Premium Operating System Windows 10   My Question or Issue Hello everyone, I've been experiencing a problem with Spotify lately with the 'Listening Along' feature on Discord. N...
  • romidamaru
  • Newbie
  • 33475 Views
  • 24 comments
  • 36 likes
  • Partner
  • Fixed
  • 33475 Views
  • 24 comments
  • 36 votes

’Repeat All’ turns itself on

I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app anew, so I for some time just left Spotify always open and that ...

  • Casual Listener
  • I’m a Premium member, in the US, on an iPhone 8 with iOS 12.  I’m having an issue where the “Repeat All” function continually resets to on.  This used to happen just when I opened the app a...
  • Maria
  • Moderator
  • 22510 Views
  • 61 comments
  • 54 likes
  • Not Right Now
  • 22510 Views
  • 61 comments
  • 54 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Spotify Legend
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • Robbo0
  • Newbie
  • 60306 Views
  • 808 comments
  • 9 likes
  • Other
  • Fixed
  • 60306 Views
  • 808 comments
  • 9 votes

[MacOS] Desktop app crashing, Home page not loading

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.   This is being investiga...
  • odi
  • Regular
  • 6000 Views
  • 75 comments
  • 52 likes
  • Desktop (Mac)
  • Fixed
  • 6000 Views
  • 75 comments
  • 52 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • yogesh6969
  • Newbie
  • 4424 Views
  • 13 comments
  • 12 likes
  • Accounts
  • Fixed
  • 4424 Views
  • 13 comments
  • 12 votes

Playlist in a bottle 2023 not showing up

We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024.This is currently being looked into.

  • Moderator
  • Moderator
  • We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024. This is currently being looked into.
  • Not applicable
  • 1752 Views
  • 39 comments
  • 4 likes
  • Other
  • Not An Issue
  • 1752 Views
  • 39 comments
  • 4 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

  • Spotify Legend
  • Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let us know...
  • a7ndrew
  • Newbie
  • 41715 Views
  • 132 comments
  • 234 likes
  • Not Right Now
  • 41715 Views
  • 132 comments
  • 234 votes

Jam isn't working

We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'.This is currently being looked into.

  • Moderator
  • Moderator
  • We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'. T...
  • Pankay4
  • Newbie
  • 2262 Views
  • 10 comments
  • 6 likes
  • Other
  • Fixed
  • 2262 Views
  • 10 comments
  • 6 votes

Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&nb...
  • antimony51
  • Newbie
  • 3013 Views
  • 43 comments
  • 19 likes
  • Premium
    Subscriptions
  • Fixed
  • 3013 Views
  • 43 comments
  • 19 votes

PS4 Quick Menu shows Playlists instead of a list Liked Songs

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

  • Moderator
  • Moderator
  • Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.
  • Vasil
  • Moderator
  • 2222 Views
  • 23 comments
  • 19 likes
  • Your Library
  • Not Right Now
  • 2222 Views
  • 23 comments
  • 19 votes

Miniplayer showing a 'You've discovered a Premium feature' message

We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium: This is under investigation.

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  • Moderator
  • Moderator
  • We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium:     This is under investigation.
  • Yordan
  • Moderator
  • 1293 Views
  • 25 comments
  • 19 likes
  • Other
  • Fixed
  • 1293 Views
  • 25 comments
  • 19 votes