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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Sleep timer not working

Hey there, We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired.

  • Moderator
  • Moderator
  • Hey there,   We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired.
  • oidabiiguad
  • Newbie
  • 510 Views
  • 19 comments
  • 0 likes
  • iOS
  • Need more info
  • 510 Views
  • 19 comments
  • 0 votes

Song/Podcast skipping when clicking/sliding the progress bar in the desktop app

Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playing. This is only happening on the desktop app. This is now bei...

  • Moderator
  • Moderator
  • Hey folks,  We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while play...
  • AlgoRitmo
  • Visitor
  • 4730 Views
  • 70 comments
  • 204 likes
  • Desktop
    Desktop (Windows)
  • Under investigation
  • 4730 Views
  • 70 comments
  • 204 votes

Spotify app crashing on Apple Watch

Hey folks, We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.
  • dmludke
  • Newbie
  • 3962 Views
  • 67 comments
  • 64 likes
  • Other
  • Under investigation
  • 3962 Views
  • 67 comments
  • 64 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • pathtracer
  • Newbie
  • 1517 Views
  • 288 comments
  • 5 likes
  • Desktop (Windows)
  • Under investigation
  • 1517 Views
  • 288 comments
  • 5 votes

Users unable to leave Blend playlists

Hey folks, We've received some reports that users are unable to leave Blend playlists clicking off the green heart or using the playlist menu. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that users are unable to leave Blend playlists clicking off the green heart or u sing the playlist menu.    This is being inv...
  • mimi_rabbit1414
  • Newbie
  • 3803 Views
  • 19 comments
  • 17 likes
  • Your Library
  • Fixed
  • 3803 Views
  • 19 comments
  • 17 votes

[Desktop] Unable to resize Friend Activity and Library bars on Windows

Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue Issues with fitting layout in app (can't adjust windows). The desktop app doesn't allow resizing of the Friend Activity and Library bars when the language setting ...

  • Music Fan
  • Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue   Issues with fitting layout in app (can't adjust windows).   The desktop app ...
  • ZachWoodyard
  • Newbie
  • 3542 Views
  • 32 comments
  • 16 likes
  • Desktop
    Windows
  • Fixed
  • 3542 Views
  • 32 comments
  • 16 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • HanzoBuu
  • Newbie
  • 4613 Views
  • 32 comments
  • 20 likes
  • Other
  • Under investigation
  • 4613 Views
  • 32 comments
  • 20 votes

Downtime 29th November 2022: Podcasts missing in the app

Hey folks, We've received reports from some users that podcasts are missing in the app. This is being reported to the right teams at Spotify and they're aware. Rest assured, things should be back to normal in couple of hours. Thank you for understand...

  • Moderator
  • Moderator
  • Hey folks, We've received reports from some users that podcasts are missing in the app.    This is being reported to the right teams at Spotify and they're aware. Rest assured,...
  • Lyubka
  • Moderator
  • 107 Views
  • 2 comments
  • 0 likes
  • Desktop
    Mobile
    Your Library
  • Fixed
  • 107 Views
  • 2 comments
  • 0 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Moderator
  • Moderator
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • jongle
  • Newbie
  • 18920 Views
  • 780 comments
  • 5 likes
  • Other
  • Fixed
  • 18920 Views
  • 780 comments
  • 5 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • ebal58
  • Newbie
  • 31366 Views
  • 175 comments
  • 282 likes
  • Android
  • Not Right Now
  • 31366 Views
  • 175 comments
  • 282 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • victoria_p
  • Visitor
  • 58915 Views
  • 387 comments
  • 564 likes
  • Android
  • Under investigation
  • 58915 Views
  • 387 comments
  • 564 votes

Share to Instagram Stories

I don't see the option to share a song in Instagram Stories. I only see Instagram Direct as an option. Latest version of the app, Pixel 2.

  • Casual Listener
  • I don't see the option to share a song in Instagram Stories. I only see Instagram Direct as an option. Latest version of the app, Pixel 2.
  • bebreborn
  • Newbie
  • 39513 Views
  • 102 comments
  • 73 likes
  • Not An Issue
  • 39513 Views
  • 102 comments
  • 73 votes

Spotify shuffle sucks

I have a playlist with over 2,000 songs Shuffle gives me the same 50 songs over and over again! Depending on how I sort the playlist depends on which 50 songs I get. If I sort my playlist by title all I get is songs starting with "a". I have over 2,0...

  • Casual Listener
  • I have a playlist with over 2,000 songs    Shuffle gives me the same 50 songs over and over again!    Depending on how I sort the playlist depends on which 50 songs I get. If ...
  • lifeclayglass
  • Newbie
  • 45259 Views
  • 54 comments
  • 147 likes
  • shuffle
  • Not An Issue
  • 45259 Views
  • 54 comments
  • 147 votes

[All Platforms] Advertising in Wrong Language

Thread: 883033 904213 982879 Status: Fixed Description: Some users report that they are receiving advertising (on Spotify Free) in the incorrect language. To reproduce: Launch Spotify (using Spotify Free) Wait for Advertising. Workaround: None Additi...

  • Community Legend
  • Thread: 883033 904213 982879 Status: Fixed Description: Some users report that they are receiving advertising (on Spotify Free) in the incorrect language.    ...
  • ID4urban
  • Newbie
  • 15239 Views
  • 144 comments
  • 5 likes
  • advertising
    Free
  • Fixed
  • 15239 Views
  • 144 comments
  • 5 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • iFishyPenguin
  • Visitor
  • 31665 Views
  • 353 comments
  • 650 likes
  • Desktop (Windows)
  • Fixed
  • 31665 Views
  • 353 comments
  • 650 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

  • Casual Listener
  • I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.
  • jakeyy
  • Visitor
  • 21693 Views
  • 173 comments
  • 326 likes
  • Desktop
  • Not Right Now
  • 21693 Views
  • 173 comments
  • 326 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting  reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • Rockyptchk
  • Newbie
  • 15159 Views
  • 35 comments
  • 25 likes
  • Other
  • Fixed
  • 15159 Views
  • 35 comments
  • 25 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • gusg
  • Newbie
  • 59332 Views
  • 216 comments
  • 899 likes
  • Premium
    Your Library
  • Under investigation
  • 59332 Views
  • 216 comments
  • 899 votes

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • JohnWesley
  • Newbie
  • 7902 Views
  • 102 comments
  • 88 likes
  • Android
  • Under investigation
  • 7902 Views
  • 102 comments
  • 88 votes

Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Pla n P remium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists v...
  • Senderbell
  • Newbie
  • 5308 Views
  • 47 comments
  • 36 likes
  • Under investigation
  • 5308 Views
  • 47 comments
  • 36 votes