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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Users on Android devices can't play content in Offline mode

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

Moderator

Moderator

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...

javateciava

Regular

36228 Views

91 comments

174 likes

Android
Fixed
  • 36228 Views
  • 91 comments
  • 174 votes

Slow loading and performance issues

We've received reports about increased load times when performing actions like opening a playlist/menu or playing content. This affects primarily (but may not be limited to) mobile devices running Android and iOS.

Moderator

Moderator

We've received reports about increased load times when performing actions like opening a playlist/menu or playing content. This affects primarily (but may not be limited to) mobile devices running An...

primovero

Newbie

23539 Views

92 comments

287 likes

Android
iOS
Mobile
Other
Under investigation
  • 23539 Views
  • 92 comments
  • 287 votes

Equalizer reduces app volume on iOS

Hey folks! Some of you may be experiencing the app volume decreasing when you enable the Equalizer. This is on our radar and it's being looked into.

Moderator

Moderator

Hey folks!   Some of you may be experiencing the app volume decreasing when you enable the Equalizer. This is on our radar and it's being looked into.

Vasil

Moderator

1852 Views

23 comments

7 likes

iOS
Fixed
  • 1852 Views
  • 23 comments
  • 7 votes

[Desktop] Home page not loading

We've received reports that the Home page on the desktop app and Web Player doesn't load and instead displays the following error: "Something went wrong. Search for something else?" This seems to occur only with the "All" section of the Home page - s...

Moderator

Moderator

We've received reports that the Home page on the desktop app and Web Player doesn't load and instead displays the following error: "Something went wrong. Search for something else?"   This s...

MrCheverie

Newbie

15208 Views

11 comments

42 likes

Desktop
Fixed
  • 15208 Views
  • 11 comments
  • 42 votes

Your Episodes, Remove finished episodes after playing doesn't work

Hey folks, We've been getting reports that the setting to remove finished episodes from the Your Episodes list no longer works for podcasts that have been downloaded either manually or via auto-download. Streamed episodes are still removed from Your ...

Moderator

Moderator

Hey folks,   We've been getting reports that the setting to remove finished episodes from the Your Episodes list no longer works for podcasts that have been downloaded either manually or v...

DrTrazson

Newbie

21882 Views

82 comments

64 likes

Your Library
Under investigation
  • 21882 Views
  • 82 comments
  • 64 votes

Playback Pauses around 3-Minute Mark on mobile

We've received reports that playback stops on its own around 3-3.5 minutes into a song. This is happening on Android and iOS, both when playing directly on the devices or via Connect.

Moderator

Moderator

We've received reports that playback stops on its own around 3-3.5 minutes into a song. This is happening on Android and iOS, both when playing directly on the devices or via Connect.

Joan

Moderator

1222 Views

31 comments

8 likes

Android
iOS
Mobile
Fixed
  • 1222 Views
  • 31 comments
  • 8 votes

Downtime August 12th, 2026: Paid for Premium but Account Still Showing as Free

We're seeing reports from users who have successfully paid for Premium but are still seeing their accounts on the free plan

Moderator

Moderator

We're seeing reports from users who have successfully paid for Premium but are still seeing their accounts on the free plan

Novy

Moderator

7562 Views

45 comments

254 likes

Accounts
Subscriptions
Fixed
  • 7562 Views
  • 45 comments
  • 254 votes

Shared playlists & audiobooks not working on Kids/Managed accounts

We’ve been receiving reports that playlists and audiobooks shared with Kids & Managed accounts are not playing. Some are seeing an error message saying “this is currently unavailable”.

Moderator

Moderator

We’ve been receiving reports that playlists and audiobooks shared with Kids & Managed accounts are not playing. Some are seeing an error message saying “this is currently unavailable”.

11126974954

Newbie

79793 Views

350 comments

258 likes

Premium family
Not Right Now
  • 79793 Views
  • 350 comments
  • 258 votes

[TV] Audio cuts out for a few seconds then comes back

Hey folks! We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. This happens sporadically and based on the examples we’ve got, th...

Moderator

Moderator

Hey folks!   We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. T...

christoferj

Regular

22139 Views

114 comments

30 likes

Android
Your Library
Not Right Now
  • 22139 Views
  • 114 comments
  • 30 votes

Transitions don't play correctly

Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected. This is being looked into & we'll keep you posted.

Moderator

Moderator

Hey folks,   We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected...

RumbleMonk

Casual Listener

26266 Views

69 comments

45 likes

Other
Under investigation
  • 26266 Views
  • 69 comments
  • 45 votes

Offline music being removed when closing and relaunching the app

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed.

Moderator

Moderator

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed. &nbs...

Francomo69_

Newbie

21793 Views

63 comments

64 likes

Android
iOS
Mobile
Other
Fixed
  • 21793 Views
  • 63 comments
  • 64 votes

Some users unable to log in on iOS devices

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct credentials. image.png

Moderator

Moderator

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct creden...

harry_nc

Visitor

30111 Views

29 comments

86 likes

Accounts
iOS
Fixed
  • 30111 Views
  • 29 comments
  • 86 votes

CarPlay shows the previous track's album artwork

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

Moderator

Moderator

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

GaryLittlemore

Newbie

60748 Views

142 comments

386 likes

iOS
Other
Fixed
  • 60748 Views
  • 142 comments
  • 386 votes

App crashing upon launch on Android

We've received reports that the mobile app crashes upon launch on Android devices. Everything seems to be working normally on the web player and when using a different device (e.g. different phone, desktop).

Moderator

Moderator

We've received reports that the mobile app crashes upon launch on Android devices. Everything seems to be working normally on the web player and when using a different device (e.g. different phone, d...

Dessi

Moderator

4520 Views

57 comments

45 likes

Android
Mobile
Fixed
  • 4520 Views
  • 57 comments
  • 45 votes

Downtime August 5th, 2026: "Something went wrong" error on Web Player

Hey folks, We're getting some reports that the web player is down and shows a "Something went wrong" error. This is being looked into.

Moderator

Moderator

Hey folks,    We're getting some reports that the web player is down and shows a "Something went wrong" error.    This is being looked into.

Novy

Moderator

3530 Views

9 comments

10 likes

Other
Fixed
  • 3530 Views
  • 9 comments
  • 10 votes

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

Moderator

Moderator

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...

master_tom

Newbie

19066 Views

42 comments

28 likes

Desktop
Other
Fixed
  • 19066 Views
  • 42 comments
  • 28 votes

Blank Now Playing view on iPad

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Moderator

Moderator

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

globalpilot

Regular

24533 Views

48 comments

45 likes

iOS
Fixed
  • 24533 Views
  • 48 comments
  • 45 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

Moderator

Moderator

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...

mrjeepin82

Newbie

95365 Views

324 comments

445 likes

Other
Not Right Now
  • 95365 Views
  • 324 comments
  • 445 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

Spotify Legend

Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...

AV8OR77

Newbie

224363 Views

333 comments

761 likes

Other
Not Right Now
  • 224363 Views
  • 333 comments
  • 761 votes

Playback issues on multiple devices

We're seeing reports in multiple Community threads from users experiencing playback issues. This seems to happen on a variety of devices, both on mobile and desktop.

Moderator

Moderator

We're seeing reports in multiple Community threads from users experiencing playback issues.   This seems to happen on a variety of devices, both on mobile and desktop.

andymiller320

Newbie

19623 Views

20 comments

2 likes

Desktop
Mobile
Fixed
  • 19623 Views
  • 20 comments
  • 2 votes