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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131522 Views
  • 32 replies
  • 8 likes
  • 131522 Views
  • 32 replies
  • 8 likes

Can't join family plan

Trying to join my mum's family plan and after I enter our home address it says "There was a problem. Please try again later". I checked that she has entered our home address correctly too and it's not working.

  • Visitor
  • Trying to join my mum's family plan and after I enter our home address it says "There was a problem. Please try again later". I checked that she has entered our home address correctly too and it's n...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Family Premium Invitation - You need to live at the same address

You need to live at the same address appears when using a Family Premium Invite even though the address is identical. At least one user was able to get live help, but I can't find where to do that.

  • Visitor
  • You need to live at the same address appears when using a Family Premium Invite even though the address is identical. At least one user was able to get live help, but I can't find where to do that.
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! I can't add users to my family account

I went to manage my account. I have 3 more available users to add. However when I click on it nothing happens.

  • Newbie
  • I went to manage my account. I have 3 more available users to add. However when I click on it nothing happens.
  • Billy-J
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan cancellation ?

Hi my premium Spotify plan got paused because I updated my debit card to a different number. I was just wondering if I press update payment and register my new card, will it restart my plan a year from today or continue the original plan?

  • Casual Listener
  • Hi my premium Spotify plan got paused because I updated my debit card to a different number. I was just wondering if I press update payment and register my new card, will it restart my plan a year fr...
  • Alex
  • Spotify Legend
  • 185 Views
  • 3 replies
  • 0 likes
  • 185 Views
  • 3 replies
  • 0 likes

Superuser Contribution Como escuchar diferentes temas en diferentes dispositivos de la casa?

Para escuchar música desde la PC debo desconectar la App del TV Smart. Lo mismo pasa si escucho desde el Celular. Con mi cuenta no puedo usarla en diferentes dispositivos... Solo está habilitado para dos Celulares y para cambiar a una PC o Notebooks ...

  • Visitor
  • Para escuchar música desde la PC debo desconectar la App del TV Smart. Lo mismo pasa si escucho desde el Celular. Con mi cuenta no puedo usarla en diferentes dispositivos... Solo está habilitado para...
  • Jeremy
  • Spotify Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

premium family plan: problems with the address

can't find same address when a new member wants to be added. It always says that the addresses don't match.

  • Visitor
  • can't find same address when a new member wants to be added. It always says that the addresses don't match.
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 1 likes
  • 205 Views
  • 1 replies
  • 1 likes

Why does my address not work even though i am putting in the right one?

my mom invited me to a family plan and i joined but it is asking for an address. when i put my address in, it doesn't let me through. it says it is wrong and to try again.

  • Visitor
  • my mom invited me to a family plan and i joined but it is asking for an address. when i put my address in, it doesn't let me through. it says it is wrong and to try again.
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Hei

Min barn kan ikke komme på min spoty famyli hva er problem 

  • Visitor
  • Min barn kan ikke komme på min spoty famyli hva er problem  
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

I can’t play Max Richter on my account

I can play other songs and Albums but all of Max Richters music will not play. I have logged out of my account and back in.

  • Visitor
  • I can play other songs and Albums but all of Max Richters music will not play. I have logged out of my account and back in.
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Adding family to family account

I had a family account and changed to standalone premium. Then my daughter wanted access again so I've changed it back to family again. Since doing so my daughter can't sign up again as it's saying her email address is already linked to an account (m...

  • Visitor
  • I had a family account and changed to standalone premium. Then my daughter wanted access again so I've changed it back to family again. Since doing so my daughter can't sign up again as it's saying h...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Can a family member continue usage while summer interning?

PlanPremium Family CountryUSA My Question or IssueHi,Would there be an issue with plan/service if a family member has a six week internship away from home? There is no change in permanent address, not even signing a lease (corporate housing). Thanks ...

  • Newbie
  • Plan Premium Family   Country USA   My Question or Issue Hi, Would there be an issue with plan/service if a family member has a six week internship away from home?  There is n...
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music restarts or skips

Spotify premium family Device - iPhone 13(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS Music either keeps restarting the song or will skip every 10 seconds

  • Visitor
  • Spotify premium family  Device - iPhone 13 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS   Music either keeps restarting the song or will skip every 10 s...
  • Yordan
  • Moderator
  • 357 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues with family plan payment

PlanFamily PlanCountryCanadaMy Question or IssueI have had Spotify Premium on the Family Plan for about 4 months now. Every month, I keep getting an e-mail saying that my plan is ending, and I have to restart it and send the invites out to my family ...

  • Newbie
  • Plan Family Plan Country Canada My Question or Issue I have had Spotify Premium on the Family Plan for about 4 months now. Every month, I keep getting an e-mail saying that my plan is ending, a...
  • Alex
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Persistent country error when adding my daughter to our premium family account

PlanPremium Family CountryFrance Device(iPhone 11) Operating System(iOS 15.5) My Question or IssueI have send both my wife and daughter a family invitation. My wife has successfully managed to enter the family account, but no matter how hard we try w...

  • Visitor
  • Plan Premium Family   Country France    Device (iPhone 11)   Operating System (iOS 15.5)   My Question or Issue I have send both my wife and daughter a family i...
  • Eni
  • Moderator
  • 297 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 297 Views
  • 3 replies
  • 0 likes

One of Spotify Family accounts used by Turkish hackers

PlanPremium for FamilyCountryLithuaniaQuestion or Issue My wife's Spotify account (which uses Facebook login) has apparently been hacked. She started seeing that her account is playin on another computer (all default Windows 10 PC hostnames, somethin...

  • Newbie
  •   Plan Premium for Family Country Lithuania Question or Issue  My wife's Spotify account (which uses Facebook login) has apparently been hacked. She started seeing that her account i...
  • r_sapper
  • Casual Listener
  • 1021 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1021 Views
  • 2 replies
  • 0 likes

Solved!! Family Plan in different countries

Hello, My brother have currently moved to Poland for my studies, and would like to join a Family Plan but I live in Ukraine. When he enter the invite code, he get this message: "We couldn't add you to the Family plan as your account needs to be based...

  • Visitor
  • Hello,   My brother have currently moved to Poland for my studies, and would like to join a Family Plan but I live in Ukraine. When he enter the invite code, he get this message: "We c...
  • yrt4
  • Casual Listener
  • 3761 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 3761 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family plan

I paid for the family plan, but its making my other users still have ads. Can you guys fix that please?

  • Visitor
  • I paid for the family plan, but its making my other users still have ads. Can you guys fix that please?
  • Novy
  • Moderator
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes