I'm an Australian student and I've been trying to go through the verification process to renew my student discount (I had it last year but it ran out a few months ago and I'm only just getting around to sorting it out). Whenever I try to type in my university's name, nothing comes up and as soon as I click out of the box my typing disappears and resets. The dropdown box briefly displays the text 'loading...' when clicking on it but immediately disappears.
I know my university is one that SheerID works for, or at least, it has in the past. I tried typing in other larger universities in my area to see if anything came up at all or if it was just mine, but nothing would come up for any searches. I've tried on multiple devices - iPhone and iPad in Safari and then on Macbook Air 2013 in Chrome (both regular and incognito tab) and Safari. Any advice on how to get past this issue would be a godsend - thank you!
Solved! Go to Solution.
Yesterday I got in touch with SheerID about the same trouble.
Then I received the useful advice from SheerID, and I could success my verification.
So I want to share that with you!
On a computer:
1. Open the Google Chrome browser
2. Clear the cache of the browser
3. Log-in to your Spotify account
4. Submit a new request now at https://www.spotify.com and type the name of the school
Please note that after typing in 3 or so characters, you should see a list of options, then kindly click the name of your school.
I really hope that above would make something good to you!
(Sorry for all my weird English expression because I'm Japanese)
Thanks for your patience while we looked into this issue.
The reason why you're experiencing this is that SheerID is currently reindexing their list of schools available in the drop-down menu each day for a few hours. This causes the menu not to work as expected or not to work at all. We've already reported to SheerID that some of our users might still face the issue.
In case you experience it, make sure to try again in an incognito window or using a different device to ensure there's no old content displayed due to cached browser data.
Let us know how you get on! We'll be here in case you need any further help with this.