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Solved!! My Student Plan changed to Premium Individual

Note: I currently use Spotify in two devices: my phone and my laptop. That's why I included both of them below. Plan Premium Student Country Dominican Republic Device Samsung Galaxy A05, Dell Latitude 7280 Operating System Android 11, Windows 11 My Q...

Casual Listener

31zzxznsjfq

Newbie

9660 Views

6 replies

0 likes

Premium for Students
  • 9660 Views
  • 6 replies
  • 0 likes

AI DJ not showing up

PlanPremiumCountrySouth Africa My Question or IssueI have been subscribed to premium student for nearly a month now and still no sign of the AI DJ. I have tried everything: deleting and reinstalling, logging out and back in, I have updated the app 3 ...

Casual Listener

standardpremiumuser

Visitor

15257 Views

10 replies

2 likes

Premium for Students
  • 15257 Views
  • 10 replies
  • 2 likes

Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

Azra0

Visitor

24662 Views

11 replies

1 likes

Premium for Students
  • 24662 Views
  • 11 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pdan58

Visitor

169603 Views

110 replies

148 likes

Premium for Students
  • 169603 Views
  • 110 replies
  • 148 likes

Superuser Contribution Account Charged, University Verified - still no premium

I've had two separate charges of $5.99 on my account and my uni student ID verified but the link in the email from the verification company gives an error message and i still cant access premium despite being charged... Anyone experienced the same?

Newbie

I've had two separate charges of $5.99 on my account and my uni student ID verified but the link in the email from the verification company gives an error message and i still cant access premium desp...

Alfredo

Roadie

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Student payment problem

Hi, i have bought student payment, i get error but in my card not are my money.. i paid 5 euros but non receive the premium

Visitor

Hi, i have bought student payment, i get error but in my card not are my money.. i paid 5 euros but non receive the premium

user-removed

Not applicable

489 Views

2 replies

0 likes

  • 489 Views
  • 2 replies
  • 0 likes

Cobrança duplicada

Preenchi as opções de cobrança do plano universitário duas vezes e agora estou com as duas cobranças no cartão. Como proceder?

Newbie

Preenchi as opções de cobrança do plano universitário duas vezes e agora estou com as duas cobranças no cartão. Como proceder?

Bittencourt

Spotify Star

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Signed up Student Discount for wrong account

I originally shared my roommate's regular account and therefore was logged in to his profile on my laptop. My roommate recently moved out and I decided to create my own account and utilize the student discount. I completed the registration process, b...

Newbie

I originally shared my roommate's regular account and therefore was logged in to his profile on my laptop. My roommate recently moved out and I decided to create my own account and utilize the studen...

Maxim

Spotify Star

752 Views

1 replies

0 likes

  • 752 Views
  • 1 replies
  • 0 likes

bought student premium, got charge but still spotify free

So I wanted to but spotify premium for students, I already made my payment and got charge but didn't get it. So now I have spotify free but i payed my money. Can I please get it back?

Newbie

So I wanted to but spotify premium for students, I already made my payment and got charge but didn't get it. So now I have spotify free but i payed my money. Can I please get it back?

Mari2602

Casual Listener

4135 Views

7 replies

0 likes

  • 4135 Views
  • 7 replies
  • 0 likes

Desconto para universitários - Brasil

Olá, sou usario do spotify a um tempo, nesse tempo eu percebi que TODAS (sim todas) as vezes que eu tentei fazer o upgrade premium para universitarios (no caso sou ) sempre dava erro. Eu esperei dias, semanas e ate meses para tentar novamente e sempr...

Newbie

 Olá, sou usario do spotify a um tempo, nesse tempo eu percebi que TODAS (sim todas) as vezes que eu tentei fazer o upgrade premium para universitarios (no caso sou ) sempre dava erro. Eu espere...

Bittencourt

Spotify Star

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount not working...Canada

Hi Spotify, So I just uploaded my student info for SheerID to verify-and once I immediately returned to my account, it was not applied yet.1. Do I need to wait for them to verify my info before it can start applying to my account? 2. My free trail en...

Casual Listener

Hi Spotify,  So I just uploaded my student info for SheerID to verify-and once I immediately returned to my account, it was not applied yet. 1. Do I need to wait for them to verify my info bef...

Jared1998

Casual Listener

935 Views

2 replies

0 likes

  • 935 Views
  • 2 replies
  • 0 likes

Superuser Contribution Switching student email on active membership

I currently have a spotify student account but will be changing universities and therefore will get a new school email address. I will still be a student but no longer under my current student email address. Am I able to change my school email on my ...

Newbie

I currently have a spotify student account but will be changing universities and therefore will get a new school email address. I will still be a student but no longer under my current student email ...

SergioDavid

Roadie

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong payment

I mad student payment but I can't verify my school Institution on unidays so I'm trying to fix the payment but I can't

Newbie

I mad student payment but I can't verify my school Institution on unidays so I'm trying to fix the payment but I can't

SergioDavid

Roadie

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Change from Premium to student discounted Premium, how?

Hola, Ive got a Premium account and would like to get the student discount as I am a student, but am not sure how to do this? I looked at " https://support.spotify.com/se/account_payment_help/student_discount/student-discount/ " and cancelled my prem...

Newbie

Hola, Ive got a Premium account and would like to get the student discount as I am a student, but am not sure how to do this?   I looked at " https://support.spotify.com/se/account_paymen...

Maxim

Spotify Star

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Problems with my student account - ITALIAN QUESTION

Hello! I’m trying to speak in english but i know that i wouldn’t explain my problem in a good way . Anyway, I want to create a student account but the system doesn’t find the name of my University. I tried to put a similar name of it, but i haven’t r...

Visitor

Hello! I’m trying to speak in english but i know that i wouldn’t explain my problem in a good way . Anyway, I want to create a student account but the system doesn’t find the name of my University. I...

Maxim

Spotify Star

1347 Views

3 replies

0 likes

  • 1347 Views
  • 3 replies
  • 0 likes

Unidays account connected to old profile

I recently deleted my old Spotify account, because I wanted to disconnect it from Facebook. Unfortunately, this account was connected to Unidays in order to get the student discount. Now that the old account was deleted, I created a new one, but can´...

Newbie

I recently deleted my old Spotify account, because I wanted to disconnect it from Facebook. Unfortunately, this account was connected to Unidays in order to get the student discount. Now that the old...

Maxim

Spotify Star

902 Views

1 replies

0 likes

Facebook
Premium
UNiDAYS
  • 902 Views
  • 1 replies
  • 0 likes

Student Discount Expiration

Hi, So last year in December, I received the email notifying me that my 1 year student discount was about to expire so I had to log on and resubmit the discount. However, my school is not in the data base, and in order to get the discount I had to se...

Newbie

Hi, So last year in December, I received the email notifying me that my 1 year student discount was about to expire so I had to log on and resubmit the discount. However, my school is not in the data...

Maxim

Spotify Star

640 Views

1 replies

0 likes

  • 640 Views
  • 1 replies
  • 0 likes

Why cant i apply for student discount?

I am a student until September 2019, and I'd like to apply for the discount, however as soon as i click to apply, it pops up saying "it appears you arent elligible for student discount, get premium instead"But I havent entered in any info so how does...

Newbie

I am a student until September 2019, and I'd like to apply for the discount, however as soon as i click to apply, it pops up saying "it appears you arent elligible for student discount, get premium i...

Maxim

Spotify Star

1112 Views

1 replies

0 likes

  • 1112 Views
  • 1 replies
  • 0 likes

I have paid for Premium but my account is still on free version

Hello,Today I have paid for student premium membership with my documents but my account is still on Free version. Please help me as soon as possible. Thanks in advance.

Casual Listener

Hello, Today I have paid for student premium membership with my documents but my account is still on Free version. Please help me as soon as possible.   Thanks in advance.

Luke

Community Legend

1049 Views

3 replies

0 likes

  • 1049 Views
  • 3 replies
  • 0 likes

Double Charged

I tried the 65 Pesos discount for students, but my school wasnt listed so I had to go with the normal route, but I was charged 2 times, for the 129 pesos (Normal Subscription) + the 65 (Student Discount)

Newbie

I tried the 65 Pesos discount for students, but my school wasnt listed so I had to go with the normal route, but I was charged 2 times, for the 129 pesos (Normal Subscription) + the 65 (Student D...

Luke

Community Legend

621 Views

3 replies

0 likes

  • 621 Views
  • 3 replies
  • 0 likes

No Activate Hulu section

I have a spotify premium student + hulu and I do not see an activate hulu section.

Newbie

I have a spotify premium student + hulu and I do not see an activate hulu section. 

Bethany_Dawn

Community Legend

1243 Views

1 replies

1 likes

  • 1243 Views
  • 1 replies
  • 1 likes

VCC for student premium member

whether vcc (virtual credit card) can be used instead of credit card for payment in student premium member?

Newbie

whether vcc (virtual credit card) can be used instead of credit card for payment in student premium member?  

Bethany_Dawn

Community Legend

1250 Views

1 replies

0 likes

Student
  • 1250 Views
  • 1 replies
  • 0 likes

I cant get premium

My student premium is ok, but my premium is doesnt work? Spotify took my money dont gave premium. I m very upset

Newbie

My student premium is ok, but my premium is doesnt work? Spotify took my money dont gave premium. I m very upset 

Luke

Community Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Solved!! Worldwide Student Discount

Hey... When i was trying to get student subscription, the first thing you see is payment method menu.. So i simply wrote my infos then i moved to the next.. And i couldn't find my school.. So i went back but tge money was gone... Is there any way to ...

Newbie

Hey... When i was trying to get student subscription, the first thing you see is payment method menu.. So i simply wrote my infos then i moved to the next.. And i couldn't find my school.. So i went ...

cherryrock

Newbie

2003 Views

2 replies

0 likes

  • 2003 Views
  • 2 replies
  • 0 likes