[Canada] Troubles Redeeming Google Home Mini

Solved!
Reply

[Canada] Troubles Redeeming Google Home Mini

lllanfear
Newbie

Plan

Premium

Country

Canada

 

Device

iPhone, PC

Operating System

iOS, Windows 10

 

My Question or Issue

When going to https://www.spotify.com/ca-en/googlehome/redeem/ to redeem my google home mini, after being a premium subscriber for years, I am greeted with "We're sorry but you're not able to redeem at this moment." 

I notice this seems to be an ongoing issue for US customers and also can't help but notice I never received an email advertising this promotion.  This seems like a huge attempt to grab new customers while shafting your existing ones pretending like it's an error or bug when it is simply just not part of your plan to accomodate existing customers.  Please provide a solution and not just links to the same redeem pages over and over which seemed to be all that was done for US customers.  

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: [Canada] Troubles Redeeming Google Home Mini

Moderator
Moderator

Hey folks,

 

Thanks for reaching out to us about this.

 

I just wanted to confirm what a few other users have already said in this thread: the offer in Canada ended early on 17 April.

 

Apologies for any confusion!

 

Take care :)

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
383 Replies

Google Home Mini redemption failed

powernun
Newbie

Plan

Premium Family

 

Country

UK

 

My Question or Issue

Hi,

 

I recently switched from Google Play Music Family to Premium for Family which came with the promotion of a free Google Home Mini.

 

I received the link to redeem my Google Home Mini, followed it, placed the order with Google and everything seemed fine. Shortly after, Google cancelled the order stating that there was something wrong with the promotion code provided by Spotify.

 

I then contacted Spotify about the issue. After a few days they came back to me saying that the problem is with Google, but Google is saying that the Spotify promotion code is inherently wrong. On top of that, Spotify is not willing to give me a full refund of Spotify Premium even though I have never received the promoted item that was advertised with the subscription.

 

I am £15 short and without the advertised product. Anyone has had an experience like this? Should I just switch back to Google Play Music / YouTube Music?

 

Kind Regards,

Aki

Re: Google Home Mini redemption failed

jacquis21
Casual Listener

Hi there - interesting to hear that you had the same issue.  I placed the order for my free google mini - having taken out family premium - the order was accepted and a delivery date given.  24 hours later the order was cancelled by google store with no reason given.  I contacted Google and they didn't know why it was cancelled but said it 'might' be to do with payment issues (on a free promotion?) and to contact spotify.  Spotify said they couldn't issue me another promotional code and to take it up with google.  It's  really bad customer service - about 12 emails later between the two companies and neither of them doing anything about it.

 

So I wouldn't believe the free google mini offer - think it is just a scam to help you make that final decision about going for premium.  Really let down as haven't used Spotify premium before and thought it would be good - obvioulsy not!

Google Mini out of stock

Mackem101
Casual Listener

 

Plan

Premium family 

Country 

Uk

 

My Question or Issue  

  

Signed up for Premium Family earlier because of the free Google home mini offer, got the email to say that it is available and ready to order, only to find that it's out of stock, are they planning to restock soon, or has Spotify just pulled a bait and switch?  

 

Obviously I'm not happy about this, as the free Google home mini is one of the main reasons I chose Spotify over its competitors. 

 

Re: Google Mini out of stock

Hughes_josh
Newbie

Same issue. Commenting to see replies.

Re: Google Mini out of stock

Afaq
Casual Listener

I have the same issue.

When I go on the normal website to purchase a google home mini, it says that the chalk version is in stock but when I try to redeem my google home mini through spotify, it says "coming soon". 

Hopefully it actually comes soon. 

 

Edit : Can someone please let me know if they could successfully redeem their google home mini

 

Highlighted

Google Home Mini Redemption Not Working (Canada)

storagecase
Newbie

I have signed up for premium account becuase of the Google Home Mini offer.  When I was planning to redeem the Google home, it says the code has already used.... why?...Does that mean i just sign up for premium for nothing? I never redeem anything yet. Please help!

Re: Google Mini out of stock

Afaq
Casual Listener

Hi. I successfully soon ordered the Google home mini. I think it just needed a bit of time. 

I was originally trying from my computer and after a while tried it on my phone, which is when it worked. 

Quite interested to use the Google home mini. 

Re: Google Mini out of stock

Mackem101
Casual Listener
  • Yeah, it seems to be back in stock now. 

resub using a new account (google home mini)

tiffanyd
Newbie

Plan

Free

Canada

 

Device

iPhone 8p

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I purchased premium using my facebook account for google home mini (not gmail email address). and the webpage states that 'you've reserved the google home mini" but you dont have an emial address associated to the account (becuase its a facebook account,  i cant even change the email). so i signed up using gamil, and now have a new account.  but do i have to purchase premium again for my new account or can i merge my two accounts to get the premium for the new gmail account? and i cant seem to connect facebook to my new account using the desktop app. can i still get my google home mini?

Screen Shot 2019-04-09 at 6.25.28 PM.png
SUGGESTED POSTS