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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152104 Views

69 replies

10 likes

Premium for Family
  • 152104 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98057 Views

89 replies

4 likes

  • 98057 Views
  • 89 replies
  • 4 likes

I’m being charged for something I don’t have

I have 1 of my kids have used my bank to order this that’s 2 months in a row I’ve been charged £9.99 I don’t even use the app myself the 3 of them say it wasn’t them but it mustn’t have been I’m a single mum and a student I can’t adfford to be paying...

Newbie

I have 1 of my kids have used my bank to order this that’s 2 months in a row I’ve been charged £9.99 I don’t even use the app myself the 3 of them say it wasn’t them but it mustn’t have been I’m a si...

Maxim

Spotify Star

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Spotify in Egypt

Well, my question has been asked before and the answer was so rediculousthat was the answer 'Hey @Farahuseein37, Spotify is launching regularly in countries around the world. Please keep an eye on the Spotify blog or signup here to be first to hear.M...

Newbie

Well, my question has been asked before and the answer was so rediculous that was the answer  ' Hey @Farahuseein37,   Spotify is launching regularly in countries around the world....

Maxim

Spotify Star

1212 Views

1 replies

1 likes

  • 1212 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution no acepta ninguna tarjeta para el cobro

Hola, estoy queriendo contratar el plan familiar en spotify y cuando meto la tarjeta me aparece este mensaje:"Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo ...

Newbie

Hola, estoy queriendo contratar el plan familiar en spotify y cuando meto la tarjeta me aparece este mensaje: "Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocup...

paolagiovanna_

Newbie

805 Views

2 replies

0 likes

  • 805 Views
  • 2 replies
  • 0 likes

Does spotify have any SUPPORT or they just stealing money from people?

I have been charged for Student Premium and I CAN NOT CONTACT WITH ANYONE or SPOTIFY SUPPORT I've been emailing and getting no answer and there are tons of people have the same issue In Turkey People who apply for "Student Premium" have been charged ...

Visitor

I have been charged for Student Premium and I CAN NOT CONTACT WITH ANYONE or SPOTIFY SUPPORT I've been emailing and getting no answer and there are tons of people have the same issue In Turkey People...

kejt_

Community Legend

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

I am no longer premium for no reason

My account has been a premium account for several months now. Today I noticed that I can't play individual songs anymore. I have to shuffle it. My playlists are still visible but my account status says that it is a free account. What is the problem?

Newbie

My account has been a premium account for several months now. Today I noticed that I can't play individual songs anymore. I have to shuffle it. My playlists are still visible but my account status sa...

LeoRager

Community Legend

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

New phone

My husband got a new phone and was able to log back into Spotify, but was not able to see any of his playlists or premium account? Any ideas?

Newbie

My husband got a new phone and was able to log back into Spotify, but was not able to see any of his playlists or premium account? Any ideas? 

LeoRager

Community Legend

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Charge

I have a student subscription and I got charged the regular $9.99 .... please help

Newbie

I have a student subscription and I got charged the regular $9.99 .... please help 

LeoRager

Community Legend

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Activated Spotify + Hulu but being charged more than my student rate.

Hi, I'm hoping someone can clarify this situation for me since Spotify does not have a direct way to contact them and ask for troubleshooting issues. I guess I'll post my financial woes online for an entire community to see. I just activated the Spot...

Newbie

Hi, I'm hoping someone can clarify this situation for me since Spotify does not have a direct way to contact them and ask for troubleshooting issues. I guess I'll post my financial woes online for an...

LeoRager

Community Legend

5937 Views

1 replies

3 likes

  • 5937 Views
  • 1 replies
  • 3 likes

Solved!! Podcast Submissions

Hello, my name is Kelli & have been a loyal Spotify customers for a very long time now as a Premium Member, i desperately want to start my own podcast.. I see where you say that you already have people to share music with your company, that is of NO ...

Newbie

     Hello, my name is Kelli & have been a loyal Spotify customers for a very long time now as a Premium Member, i desperately want to start my own podcast.. I see where you say th...

Maxim

Spotify Star

723 Views

1 replies

0 likes

  • 723 Views
  • 1 replies
  • 0 likes

Charged three times at once for accounts that weren't created-confused

Tonight I was trying to create a spotify + hulu student subscription on my account which was previously a free account. It kept telling me there was another account with my student credientals and I was assuming it meant my email, as I use my student...

Newbie

Tonight I was trying to create a spotify + hulu student subscription on my account which was previously a free account. It kept telling me there was another account with my student credientals and I ...

LeoRager

Community Legend

541 Views

1 replies

0 likes

very confused
w
want my money back
  • 541 Views
  • 1 replies
  • 0 likes

THEFT

Dear Spotify, a few months back, I subscribed to a free trial from you via Facebook. It has come to my attention that you have been debitting $11.99 roughly monthly, amounting in a total of $35.97aud. I WANT THIS MONEY BACK! I never authorised this p...

Newbie

Dear Spotify,   a few months back, I subscribed to a free trial from you via Facebook. It has come to my attention that you have been debitting $11.99 roughly monthly, amounting in a total o...

user-removed

Not applicable

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Spotify don't accept my payment methods

Hi everyone! I have problems with my payment methods, I want to get Spotify Premium but my credit cards are not accepted ¿What can I do? I'll be waiting for your answers, have a good day!

Newbie

Hi everyone! I have problems with my payment methods, I want to get Spotify Premium but my credit cards are not accepted ¿What can I do? I'll be waiting for your answers, have a good day!

edisonalp

Newbie

642 Views

2 replies

0 likes

  • 642 Views
  • 2 replies
  • 0 likes

Says my card is declined

I have enough money on my card but keeps deciding it have tried several cards and same results

Casual Listener

I have enough money on my card but keeps deciding it have tried several cards and same results 

Camrongrant15

Casual Listener

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Sistema não aceita o pagamento.

Minha conta Premium estava cadastrada em outro cartão. Esse cartão vou cancelado então houve uma solicitação por e-mail para mudar o meio de pagamento.. Coloquei os dados do novo cartão e deu erro. Também tentei emitir boleto, o mesmo está dando erro...

Newbie

Minha conta Premium estava cadastrada em outro cartão. Esse cartão vou cancelado então houve uma solicitação por e-mail para mudar o meio de pagamento..  Coloquei os dados do novo cartão e deu e...

241 Views

0 replies

0 likes

  • 241 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium not working

I paid for my premium account and it says I've been charged on my account and on my subscriptions list on my Apple ID but it says I'm on the free account... it's been like this for 3-4 days now. What's going on??

Casual Listener

I paid for my premium account and it says I've been charged on my account and on my subscriptions list on my Apple ID but it says I'm on the free account... it's been like this for 3-4 days now. What...

Gdelatorre19

Casual Listener

431 Views

2 replies

0 likes

  • 431 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment processing I have done troubleshooting same problem, funds are verified

I’m unable to process payment. I have logged out/ in, payment process with different device and waited days between. This is the same card I have been using for over a year, and yes funds are verified. I’m getting oops credit card is have a bad day.....

Casual Listener

I’m unable to process payment. I have logged out/ in, payment process with different device and waited days between. This is the same card I have been using for over a year, and yes funds are verifie...

Bknapp

Casual Listener

482 Views

2 replies

0 likes

  • 482 Views
  • 2 replies
  • 0 likes

Superuser Contribution Money is charge from two of my bank accounts but i only have one spotify account

I have two bankaccount and money has been taken from spotify both of them even if i only have one user account for spotify. When I log in to my account it only shows one payment. I only have one e-mail adress.

Newbie

I have two bankaccount and money has been taken from spotify both of them even if i only have one user account for spotify. When I log in to my account it only shows one payment. I only have one e-ma...

AndyJoel

Spotify Legend

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Got Family pack instead of premium

Spoiler (Highlight to read)Hi! Wanted to pay for my normal premium subscription but didn't read carefully and paid for a family premium. The problem is that I don't need this family pack at all. Can I get my money back and and change my subscription ...

Newbie

Hi! Wanted to pay for my normal premium subscription but didn't read carefully and paid for a family premium. The problem is that I don't need this family pack at all. Can I get my money back and and...

Maxim

Spotify Star

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify cut my subscrition without any notice while I am still paying

I don't kow why Spotify cut my service from me and my family without further notice. The only change I made was to change my internet provider. What can I do to fix that?

Newbie

I don't kow why Spotify cut my service from me and my family without further notice. The only change I made was to change my internet provider.   What can I do to fix that?    

AndyJoel

Spotify Legend

448 Views

1 replies

0 likes

miscancelation
  • 448 Views
  • 1 replies
  • 0 likes