Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 91189 Views
- 56 replies
- 5 likes
- 91189 Views
- 56 replies
- 5 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11454 Views
- 24 replies
- 2 likes
- 11454 Views
- 24 replies
- 2 likes
Charged twice for the same account
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Solved!! Bougth wrong subscription
I forgot to top up my bank account and I had to re-enter my bank account informations. And I don't know why but instead of getting the Premium Family subscription (like each month), I've been subscribed to the simple Premium plan. I changed it back t...
- I forgot to top up my bank account and I had to re-enter my bank account informations. And I don't know why but instead of getting the Premium Family subscription (like each month), I've been subscri...
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- Casual Listener
- 331 Views
- 2 replies
- 0 likes
- 331 Views
- 2 replies
- 0 likes
Validity of one-day plan
My Question or IssueIf I purchase the Premium Mini one-day plan at 10 PM, will the validity end at 12 AM after only 2 hours?
- My Question or Issue If I purchase the Premium Mini one-day plan at 10 PM, will the validity end at 12 AM after only 2 hours?
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- Spotify Star
- 409 Views
- 1 replies
- 0 likes
- 409 Views
- 1 replies
- 0 likes
Superuser Contribution accidentally activated Premium Duo
I accidently changed to Premium Duo, but not linked two accounts. I want to avoid that I get charged for this at the end of the month. Can this be ensured?
- I accidently changed to Premium Duo, but not linked two accounts. I want to avoid that I get charged for this at the end of the month. Can this be ensured?
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- Moderator
- 1966 Views
- 8 replies
- 0 likes
- 1966 Views
- 8 replies
- 0 likes
Superuser Contribution Sudden adverts
Hey everyone! I have had premium for years now and in the last year joined a premium family plan. This morning I have randomly started getting adverts? I am streaming through my Macbook Pro on the app. Has this started randomly for anyone else?
- Hey everyone! I have had premium for years now and in the last year joined a premium family plan. This morning I have randomly started getting adverts? I am streaming through my Macbook Pro ...
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- Moderator
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Superuser Contribution Commercial
Ik ben betalend lid van spotify... sinds een tijd komen in mijn afspeellijsten om de 3 nummers een reclamenummer. Dit bederft heel mijn afspeellijst en ik moet ELKE keer als ik mijn lijst op zet deze nr' s handmatig wissen.Is het normaal dat je als b...
- Ik ben betalend lid van spotify... sinds een tijd komen in mijn afspeellijsten om de 3 nummers een reclamenummer. Dit bederft heel mijn afspeellijst en ik moet ELKE keer als ik mijn lijst op zet deze...
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- Moderator
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
Superuser Contribution PayPal as a Payment Method
PlanFree/PremiumCountryMoroccoDevice(Samsung Galaxy S10+)Operating System(Windows 10) My Question or IssueHi,I hope you're doing great, I have this persisting issue about a particular payment method, Normally I was always paying with PayPal until thi...
- Plan Free/Premium Country Morocco Device (Samsung Galaxy S10+) Operating System (Windows 10) My Question or Issue Hi, I hope you're doing great, I have this persisting issue about a...
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- Spotify Legend
- 484 Views
- 1 replies
- 1 likes
- 484 Views
- 1 replies
- 1 likes
Superuser Contribution cannot validate the address in French Guiana
Hello, I cannot add my partner in the duo subscription since Spotify does not identify our address. It says that our adress is too general but there is nothing more to add to it!We live in French Guiana in Macouria.
- Hello, I cannot add my partner in the duo subscription since Spotify does not identify our address. It says that our adress is too general but there is nothing more to add to it! We live in French G...
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- Moderator
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Superuser Contribution Got charged for the false plan
PlanPremium StudentCountryAustriaDeviceSamsung Galaxy S10+Operating SystemAndroid 12 My Question or IssueI re-verified my student status last month and still got charged the normal fee instead of the students fee this month. How can I get the overcha...
- Plan Premium Student Country Austria Device Samsung Galaxy S10+ Operating System Android 12 My Question or Issue I re-verified my student status last month and still got charged the ...
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- Moderator
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
Switching from one family plan to another
Hi, I am switching from one family plan to another family plan. This is what I already know after some research on this community (correct me if I'm wrong):- My current family plan has to expire or the administrator of this plan has to kick me out of...
- Hi, I am switching from one family plan to another family plan. This is what I already know after some research on this community (correct me if I'm wrong): - My current family plan has to ...
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- Spotify Star
- 485 Views
- 5 replies
- 0 likes
- 485 Views
- 5 replies
- 0 likes
Superuser Contribution Premium
I just signed up for Spotify premium the free trial and my account has not switched over I’ve restarted the app multiple times and nothing this is my first time buying premium on any account
- I just signed up for Spotify premium the free trial and my account has not switched over I’ve restarted the app multiple times and nothing this is my first time buying premium on any account
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- Moderator
- 873 Views
- 10 replies
- 0 likes
- 873 Views
- 10 replies
- 0 likes
I have a premium individual plan, Spotify website does not allow me to switch to a Family plan.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
Superuser Contribution Duo Location Validation Issues
PlanPremium DuoCountryGreeDeviceiPhone 10Operating SystemiOS 10 My Question or IssueSo I used to live in the UK and paid via PayPal UK. Now I have moved to Greece. So I updated my payment information with a credit card which is issued in Greece. My c...
- Plan Premium Duo Country Gree Device iPhone 10 Operating System iOS 10 My Question or Issue So I used to live in the UK and paid via PayPal UK. Now I have moved to Greece. So I updat...
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- Moderator
- 817 Views
- 3 replies
- 0 likes
- 817 Views
- 3 replies
- 0 likes
How do I change my credit card payment
My Question or Issue: I am not able to find where I can change my credit card. I do not see an 'UPDATE' option under 'Your Plan' per this article: https://support.spotify.com/us/article/update-payment-details/?ref=relatedI only see Learn more about y...
- My Question or Issue: I am not able to find where I can change my credit card. I do not see an 'UPDATE' option under 'Your Plan' per this article: https://support.spotify.com/us/art...
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- Spotify Star
- 434 Views
- 5 replies
- 0 likes
- 434 Views
- 5 replies
- 0 likes
Use Gcash as my payment method
Hello, does anyone know how I can use my GCash to pay instead of my debit card? I'm subscribed to a Family Premium Account. Thanks
- Hello, does anyone know how I can use my GCash to pay instead of my debit card? I'm subscribed to a Family Premium Account. Thanks
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- Spotify Star
- 3344 Views
- 1 replies
- 0 likes
- 3344 Views
- 1 replies
- 0 likes
Getting spotify premium
Why is it only possible for college students to get discounts while me, for instance, is a high school student who wants to get spotify but needs to get it for full price?
- Why is it only possible for college students to get discounts while me, for instance, is a high school student who wants to get spotify but needs to get it for full price?
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- Spotify Star
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
Lost Free Hulu Account
Premium Plan - USA My Question or IssueI have a premium spotify account - long story short, I made a payment change plan and my premium account missed a payment and got canceled. Subsequently, my free Hulu account got canceled as well. I renewed my p...
- Premium Plan - USA My Question or Issue I have a premium spotify account - long story short, I made a payment change plan and my premium account missed a payment and got canceled. Subsequen...
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- Composer
- 553 Views
- 3 replies
- 0 likes
- 553 Views
- 3 replies
- 0 likes
Superuser Contribution Hice un pago para duo pensando que era universitario
HolaHoy quise actualizar mi método de pago, pero al hacerlo, no me percate que estaba seleccionado el dúo, en vez del universitario.Quisiera saber si me pueden decir como hacer el cambio de plan de duo a universitario sin que me vuelvan cobrar por el...
- Hola Hoy quise actualizar mi método de pago, pero al hacerlo, no me percate que estaba seleccionado el dúo, en vez del universitario. Quisiera saber si me pueden decir como hacer el cambio de plan ...
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- Moderator
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Superuser Contribution my subscription is not working
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Legend
- 151 Views
- 1 replies
- 0 likes
- 151 Views
- 1 replies
- 0 likes
Superuser Contribution Cannot subscribe from Tunisia
PlanPremium (Individual)CountryTunisia My Question or IssueHi there!My premium subscription was stopped a month ago. I wanted to renew it, but I couldn't pay!The only way to pay is by credit card. I tried with two Tunisian cards, and two UK cards, bu...
- Plan Premium (Individual) Country Tunisia My Question or Issue Hi there! My premium subscription was stopped a month ago. I wanted to renew it, but I couldn't pay! The only way to pay ...
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- Spotify Legend
- 361 Views
- 3 replies
- 0 likes
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Subscription issue to premium account in TunisiaTunisia
- 361 Views
- 3 replies
- 0 likes