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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5265 Views
  • 23 replies
  • 2 likes
  • 5265 Views
  • 23 replies
  • 2 likes

Superuser Contribution [FIXED]UPI Payment charged for 12 months but plan not activated on any device.

PlanPremium Duo 1 YearCountryIndiaDeviceRedmi Note Pro 9Operating SystemWindows 10 My Question or IssuePaid for Premium Duo for 1 year 1799 INR from UPI (Google Pay). PLAN NOT ACTIVATED ON ANY DEVICE.Have tried all solutions linked on all threads on ...

  • Casual Listener
  • Plan Premium Duo 1 Year Country India Device Redmi Note Pro 9 Operating System Windows 10   My Question or Issue Paid for Premium Duo for 1 year 1799 INR from UPI (Google Pay).  ...
  • gurujo
  • Casual Listener
  • 338 Views
  • 2 replies
  • 0 likes
  • 338 Views
  • 2 replies
  • 0 likes

No puedo ingresar mi tarjeta de regaló

Hola, ayer compré una tarjeta de regaló pero al ingresar el PIN la página me marcaba como error, quisiera saber que procede ya que fui al 7 eleven dónde la compré y me dijeron que no es el problema de ellos. Esperó respuesta, gracias.

  • Visitor
  • Hola, ayer compré una tarjeta de regaló pero al ingresar el PIN la página me marcaba como error, quisiera saber que procede ya que fui al 7 eleven dónde la compré y me dijeron que no es el problema d...
  • Jose_M
  • Spotify Star
  • 457 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 457 Views
  • 1 replies
  • 0 likes

Re: More issues trying to redeem a Google Home Mini

I contacted Josephine V today and she was no help! She confirmed that I registered for the device weeks ago. Notification said I'd be informed when the device was ready,but I never received anything after that! She directed me to Google. They get you...

  • Visitor
  • I contacted Josephine V today and she was no help! She confirmed that I registered for the device weeks ago. Notification said I'd be informed when the device was ready,but I never received anything ...
  • Jose_M
  • Spotify Star
  • 360 Views
  • 1 replies
  • 1 likes
  • 360 Views
  • 1 replies
  • 1 likes

Why am I paying $10 a month for a laughingly unoptimized piece of **bleep**?

Guess what? I no longer am. I can't like my own local files which are, derp, the songs I like the most. This alone is literally the dumbest thing I have ever had to deal with how ever, the difficulty of just being able to play my music across machine...

  • Casual Listener
  • Guess what? I no longer am.   I can't like my own local files which are, derp, the songs I like the most. This alone is literally the dumbest thing I have ever had to deal with how ever, ...
  • Jose_M
  • Spotify Star
  • 540 Views
  • 1 replies
  • 1 likes
  • 540 Views
  • 1 replies
  • 1 likes

Superuser Contribution Payment problems as daughter is living abroad

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDear All! I have a quick question? My daughter is just staying for a year in the US. As we ha...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Dear Al...
  • Mihail
  • Spotify Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • payment options
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription changed while updating payments method

PlanFamilyCountryRussia My Question or IssueHello Team,I was faced with following problem: While updating payments method (previous card was expired) after payment date I was charged for Premium subscription instead of Family one. Is there any option...

  • Newbie
  • Plan Family Country Russia   My Question or Issue Hello Team, I was faced with following problem: While updating payments method (previous card was expired) after payment date I was charg...
  • Jeremy
  • Spotify Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching from Family to Duo

Hi, I have a Family account but as its only myself and my son that use it I'd like to switch to the Duo. From looking through this help section though it looks like he will lose his playlists if I do. Can someone tell me how I can switch so he won't ...

  • Casual Listener
  • Hi, I have a Family account but as its only myself and my son that use it I'd like to switch to the Duo. From looking through this help section though it looks like he will lose his playlists if I do...
  • Jeremy
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Subscriptions
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for 6month premium with 3month free.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid for 6months premium with 3month free(9months). but premium end on 26/01/2022. Kindly l...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I paid ...
  • Jeremy
  • Spotify Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Ad-free music - Individual vs Duo plan

Hi, I'm confused by the description of the plans: https://www.spotify.com/us/premium/#plans The Individual plan contains "On-demand playback" and the Duo plan contains "Ad-free music listening, play offline, on-demand playback". Does it mean that the...

  • Casual Listener
  • Hi, I'm confused by the description of the plans:   https://www.spotify.com/us/premium/#plans   The Individual plan contains "On-demand playback" and the Duo plan contains "Ad-free musi...
  • Martin142
  • Casual Listener
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Charged for a dormant student account we believed to be inactive.

We've had premium family for at least 7 years now. My son, when he was in university, activated a premium for student account. He finished university around 6-7 years ago and believes that he deactivated that account. When we signed up to premium-fam...

  • Newbie
  • We've had premium family for at least 7 years now.    My son, when he was in university, activated a premium for student account. He finished university around 6-7 years ago and believes ...
  • Maxim
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for two subscriptions! Why?

PlanPREMIUMCountry DeviceSamsung S20+Operating SystemIdk, most recent android i guess My Question or Issue I've just realised that I have been paying for my DUO plan simultaneously with solo premium for at least 5 to 6 months.

  • Newbie
  • Plan PREMIUM Country   Device Samsung S20+ Operating System Idk, most recent android i guess   My Question or Issue   I've just realised that I have been paying for my DUO p...
  • Eni
  • Moderator
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Premium duo - we both have spotify accounts, will be both keep our current profiles?

We both pay for individual spotify accounts, if we move to a duo account, will we both keep our current profiles with our playlists etc? PlanPremium duoCountryUKDeviceiPhonesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • We both pay for individual spotify accounts, if we move to a duo account, will we both keep our current profiles with our playlists etc?  Plan Premium duo Country UK Device iPhones Operat...
  • Billy-J
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Gift Card is Invalid?

Hi, for my birthday my mom purchased me a $60 Spotify gift card, issue is is that whenever I try to redeem it it says the code isn't recognized or that it's invalid. On some other posts dealing with the same issue people suggested making sure they're...

  • Newbie
  • Hi, for my birthday my mom purchased me a $60 Spotify gift card, issue is is that whenever I try to redeem it it says the code isn't recognized or that it's invalid. On some other posts dealing with ...
  • AdamDam
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Add partner to new Duo account

PlanDuoCountryUKDevice(iPhone 8, Echo Dot, Laptops)Operating System(iOS 10, Windows 10,etc.) My Question or IssueOK, I've just signed up for Duo so that my partner and I can listen to different music at the same time on our devices.I've sent the invi...

  • Casual Listener
  •   Plan Duo Country UK Device (iPhone 8, Echo Dot, Laptops) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue OK, I've just signed up for Duo so that my partner an...
  • Jeremy
  • Spotify Legend
  • 917 Views
  • 4 replies
  • 0 likes
  • 917 Views
  • 4 replies
  • 0 likes

Superuser Contribution Free trial problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was wonderin if ur free trial got cancelled as well? becus mine just did this mornin and im...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was w...
  • Eni
  • Moderator
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Changed the payment information and same time lost my Headspace subscription

I had a subscription with Headspace and Spotify Premium in Sweden. I changed my payment card and information this time to Finland. At the same time I lost my subscription with Headspace. Now it says "Your plan will change to Spotify Premium on 1/18/2...

  • Casual Listener
  • I had a subscription with Headspace and Spotify Premium in Sweden. I changed my payment card and information this time to Finland. At the same time I lost my subscription with Headspace. Now it says ...
  • Billy-J
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Takes 10€ from my bank account even though i used a gift code for this month

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10 PlusOperating SystemAndroid 11 My Question or IssueSo because spotify recently refused to take my bank account as a payment option when trying to change it i switched to activation cards for 10 bucks....

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy S10 Plus Operating System Android 11   My Question or Issue So because spotify recently refused to take my bank account as a payment ...
  • MafeG
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 people using Duo over google nests in one house

.PlanPremium duoCountryUkDeviceGoogle nest. x 3 My Question or IssueDuo set up for 2 users in same house linked and verified addresses. Both Show up on spotifty subscription plan manager and plan member. We have 3 nests but only one person can use sp...

  • Casual Listener
  • . Plan Premium duo Country Uk Device Google nest. x 3     My Question or Issue Duo set up for 2 users in same house linked and verified addresses. Both  Show up on spotifty s...
  • Alex
  • Spotify Legend
  • 280 Views
  • 2 replies
  • 0 likes
  • 280 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to change plan

Plan PremiumCountry UK My Question or Issue I am unable to change my plan from Premium to Free. The "Available plans" page is blank. I have tried different browsers, including incognito mode. I can see the Receipt for my last payment. Any help would ...

  • Visitor
  • Plan Premium Country UK   My Question or Issue   I am unable to change my plan from Premium to Free. The "Available plans" page is blank. I have tried different browsers, includin...
  • Jeremy
  • Spotify Legend
  • 836 Views
  • 3 replies
  • 0 likes
  • 836 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium option to Premium Duo

PlanPremium changed to Premium DuoCountryNetherlands DeviceiPhone 11Operating SystemiOS 15,2 My Question or IssueI changed my Premium account yesterday evening into Premium Duo.In the screen there was a new payment proposal.After that I didn't hear a...

  • Newbie
  • Plan Premium changed to Premium Duo Country Netherlands   Device iPhone 11 Operating System iOS 15,2   My Question or Issue I changed my Premium account yesterday evening into Pr...
  • MafeG
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes