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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53422 Views
  • 32 replies
  • 3 likes
  • 53422 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6849 Views
  • 23 replies
  • 2 likes
  • 6849 Views
  • 23 replies
  • 2 likes

Superuser Contribution [macOS] Offer are in mixed currency czk / eur, misleading customers

Plan: FreeCountry: CZ Device: macBook Pro 2018Operating System: macOS Catalina 10.15.7 My Question or IssueAfter canceling my subscription, new offers are in mixed currency eur / czkNumbers are for EUR, but currency is following:package per month is ...

  • Visitor
  • Plan: Free Country: CZ   Device: macBook Pro 2018 Operating System: macOS Catalina 10.15.7   My Question or Issue After canceling my subscription, new offers are in mi...
  • Alex
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 1 likes
  • 274 Views
  • 1 replies
  • 1 likes

Superuser Contribution xbox 3 month spotify premium plan not available

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Mac book Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe Xbox 3 month spotify premium doesn't work, when I try to redeem it it says it's not avai...

  • Newbie
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Mac book Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Julian
  • Moderator
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

not eligible for individual plan

Planfree as of right now, trying to buy premium again.CountryusaDeviceiphone 8plusOperating System My Question or Issuei’ve had premium before under the individual plan for many months and i was trying to buy it again but for some reason it says i’m ...

  • Visitor
  • Plan free as of right now, trying to buy premium again. Country usa Device iphone 8plus Operating System     My Question or Issue i’ve had premium before under the individual plan...
  • Billy-J
  • Spotify Star
  • 4540 Views
  • 1 replies
  • 1 likes
  • 4540 Views
  • 1 replies
  • 1 likes

First time free trial

Currently there is promotion for 3 month for the first timer spotify premium subscription.but when i want to register and after fill in my credit card information, it stated that i have used the free trial before. As far i know i never subscribe to a...

  • Visitor
  • Currently there is promotion for 3 month for the first timer spotify premium subscription. but when i want to register and after fill in my credit card information, it stated that i have used the fr...
  • Billy-J
  • Spotify Star
  • 457 Views
  • 1 replies
  • 0 likes
  • Discovery & Promo
  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay with credit card

PlanFree/Premium DuoCountrySouth AfricaDeviceDell LaptopOperating Systemwindows 10 My Question or IssueI am trying to sign up for Premium Duo but I am only getting an option to pay if I am a Vodacom mobile subscriber, which i am not. I would like to ...

  • Regular
  • Plan Free/Premium Duo Country South Africa Device Dell Laptop Operating System windows 10   My Question or Issue I am trying to sign up for Premium Duo but I am only getting an option ...
  • Novy
  • Moderator
  • 1006 Views
  • 15 replies
  • 1 likes
  • 1006 Views
  • 15 replies
  • 1 likes

Solved!!Superuser Contribution Upgrade Pre-Paid Premium Individual to Duo

PlanPre-Paid Premium Individual CountryUSA My Question or IssueI'm currently signed up for a pre-paid Premium Individual subscription. My account says "Your Spotify Premium ends on 2/23/22." I'd like to convert to Duo, but I want to understand how th...

  • Casual Listener
  • Plan Pre-Paid Premium Individual   Country USA   My Question or Issue I'm currently signed up for a pre-paid Premium Individual subscription. My account says "Your Spotify Premium en...
  • Swapniljain
  • Visitor
  • 1678 Views
  • 3 replies
  • 2 likes
  • 1678 Views
  • 3 replies
  • 2 likes

[Android][Connect] Cant use premium service under duo

I subscribed to duo and have successfully added my partner. however, on the app it is not under premium only when it was under a browser. why is that? isn't that supposed to be working vise versa? and I also cant change my plan? why? it is so much ha...

  • Visitor
  • I subscribed to duo and have successfully added my partner. however, on the app it is not under premium only when it was under a browser. why is that? isn't that supposed to be working vise versa? an...
  • Billy-J
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • Android
    Connect
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancel free trial

i want to cancel so im not charged the $10 a month but if i cant use it on my mobile devises after the 20th if i cancel now what is the point in canceling any time if you cant use it on your mobile devicesHow you listen will changeIf you cancel, you’...

  • Casual Listener
  • i want to cancel so im not charged the $10 a month but if i cant use it on my mobile devises after the 20th if i cancel now what is the point in canceling any time  if you cant use it on your mo...
  • Novy
  • Moderator
  • 845 Views
  • 5 replies
  • 0 likes
  • 845 Views
  • 5 replies
  • 0 likes

Monthly subscription being charged for free account

PlanFree/PremiumCountryAustraliaDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or IssueI have noticed today that I am being charged a monthly premium subscription fee. I only have a free account. I have checked possible alternate logi...

  • Visitor
  • Plan Free/Premium Country Australia Device Samsung Galaxy S9+ Operating System Android 10   My Question or Issue I have noticed today that I am being charged a monthly premium subscrip...
  • Brunelicia
  • Community Legend
  • 572 Views
  • 1 replies
  • 0 likes
  • 572 Views
  • 1 replies
  • 0 likes

Yearly subscription

I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment.Will someone please contact me and help me pay for what I ...

  • Newbie
  • I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment. Will ...
  • Billy-J
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscription
    yearly
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm paying for premium. Why am I still getting promotional playlists in my face?

PlanPremiumCountryUSA DeviceiPhone 8Operating SystemiOS11 My Question or IssueI pay monthly for Spotify Premium so I not longer get advertisements. Why do I still get promotional playlist notifications? I thought I paid to keep peoples marketing budg...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone 8 Operating System iOS11   My Question or Issue I pay monthly for Spotify Premium so I not longer get advertisements. Why do I still get ...
  • Jeremy
  • Spotify Legend
  • 780 Views
  • 4 replies
  • 2 likes
  • Premium
  • 780 Views
  • 4 replies
  • 2 likes

Premium Duo Plan

Hello, I have been using Spotify since 2019. I have been using Spotify Premium since 2019 in Canada. I had an idea of sharing one account with my friend and my friend can have his/her own playlist, songs. I thought it was a good idea, but the problem...

  • Visitor
  • Hello,   I have been using Spotify since 2019. I have been using Spotify Premium since 2019 in Canada. I had an idea of sharing one account with my friend and my friend can have his/her own pl...
  • Noah
  • Spotify Star
  • 855 Views
  • 1 replies
  • 0 likes
  • 855 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't update payment details

PlanPremium FamilyCountry South Africa My Question or IssueI cannot update my credit card details for my Premium Family plan. Only a 'Vodacom' option is present, which does not work. Using different browsers does not help.

  • Regular
  • Plan Premium Family Country South Africa   My Question or Issue I cannot update my credit card details for my Premium Family plan. Only a 'Vodacom' option is present, which does not work. U...
  • Jeremy
  • Spotify Legend
  • 977 Views
  • 13 replies
  • 1 likes
  • 977 Views
  • 13 replies
  • 1 likes

Superuser Contribution [Help] How to remove paypal or credit card from account?

Hi,How do we remove our paypal or credit card from our accounts?I joined the 3 month trial of Spotify premium and then cancelled right away but I believe my PayPal or credit card info is still on my account as I can renew the premium right away witho...

  • Casual Listener
  • Hi, How do we remove our paypal or credit card from our accounts? I joined the 3 month trial of Spotify premium and then cancelled right away but I believe my PayPal or credit card info is still on...
  • Novy
  • Moderator
  • 2288 Views
  • 3 replies
  • 0 likes
  • 2288 Views
  • 3 replies
  • 0 likes

Superuser Contribution Remove ads from podcasts

Plan: Premium My Question or Issue :We pay you in order to avoid advertising, but now podcasts are interrupted by ads regularly. Please stop this. Pass on subscription revenue to podcasters per play, whatever it takes.

  • Visitor
  • Plan: Premium   My Question or Issue : We pay you in order to avoid advertising, but now podcasts are interrupted by ads regularly. Please stop this. Pass on subscription revenue to podcaster...
  • SpectralBacon
  • Casual Listener
  • 5427 Views
  • 5 replies
  • 37 likes
  • 5427 Views
  • 5 replies
  • 37 likes

Solved!! Can't set payment with my credit cards

PlanPremiumCountryHungary My Question or IssueI tried to set payment with 2 cards:With a Revolut card the issue is: the payment method does not fits with my country. With my UniCredit card:it starts the related Unicredit verification in a popup which...

  • Casual Listener
  • Plan Premium Country Hungary   My Question or Issue I tried to set payment with 2 cards: With a Revolut card the issue is: the payment method does not fits with my country.   &nbsp...
  • Bittencourt
  • Spotify Star
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downtime [25.05.2021]: Error when updating payment details

Hey folks, We're getting reports that you're getting an error when trying to update your payment details. The error is: "Oops, something went wrong. Please try again or contact our support team." If you’re experiencing this issue, make sure to add yo...

  • Spotify Legend
  • Hey folks,   We're getting reports that you're getting an error when trying to update your payment details. The error is: "Oops, something went wrong. Please try again or contact our su...
  • Mihail
  • Spotify Legend
  • 1569 Views
  • 3 replies
  • 30 likes
  • Android
    Desktop
  • 1569 Views
  • 3 replies
  • 30 likes

Superuser Contribution Premium Subscription is not updating to Duo on Account-Holder's app

Spotify DuoUSA DeviceiPhone8; MacOperating SystemiOS 14.6 (phone) and MacOS Big Sur (computer) I recently updated my Premium account to Duo to share with my partner. He received the invitation and activated his account no problem--he's able to access...

  • Visitor
  • Spotify Duo USA   Device iPhone8; Mac Operating System iOS 14.6 (phone) and MacOS Big Sur (computer)   I recently updated my Premium account to Duo to share with my partner. He rece...
  • Jeremy
  • Spotify Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium

CountryNetherlands Deviceiphone 8I bought Spotify premium today and used the 3 months free trail but it isn’t active. I’ve received the proof of payment email. I’m not sure why this is happening because I’ve never had Spotify premium on this account....

  • Casual Listener
  •   Country Netherlands    Device iphone 8 I bought Spotify premium today and used the 3 months free trail but it isn’t active. I’ve received the proof of payment email. I’m n...
  • Novy
  • Moderator
  • 545 Views
  • 4 replies
  • 0 likes
  • 545 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Pakistan] Cannot pay via debit card

Plan Premium Country Pakistan Device Galaxy s10+ Operating System Win 10 My Question or Issue I am trying to get premium in Pakistan via debit card. Both my cards (different banks) are online banking activated but the payment keeps getting declined. ...

  • Casual Listener
  • Plan Premium Country Pakistan   Device Galaxy s10+   Operating System Win 10   My Question or Issue   I am trying to get premium in Pakistan via debit ca...
  • Xenia
  • Moderator
  • 14652 Views
  • 47 replies
  • 24 likes
  • Android
  • 14652 Views
  • 47 replies
  • 24 likes