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Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • AlejaR
  • Moderator
  • 13070 Views
  • 6 replies
  • 0 likes
  • 13070 Views
  • 6 replies
  • 0 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1296 Views
  • 19 replies
  • 1 likes
  • 1296 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47214 Views
  • 20 replies
  • 3 likes
  • 47214 Views
  • 20 replies
  • 3 likes

Your voucher has already been redeemed - Premium Student

PlanPremium StudentCountryGermanyDevice(Samsung Galaxy S20, Macbook Air 2012, Desktop PC)Operating System(Android, Windows 10, iOs) My Question or IssueUsually I was paying 5€/month as a student for Premium Student. In October 2018 I started to get c...

  • Visitor
  •   Plan Premium Student Country Germany Device (Samsung Galaxy S20, Macbook Air 2012, Desktop PC) Operating System (Android, Windows 10, iOs)   My Question or Issue Usually I was ...
  • EthanS1
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Valor cobrado

É possível fazer um estorno do valor, sendo que eu estava testando 3 meses free...

  • Visitor
  • É possível fazer um estorno do valor, sendo que eu estava testando 3 meses free...    
  • Ivan
  • Spotify Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed with cellular balance Indonesia

PlanPremiumCountry Indonesia My Question or Issue I just buy premium account with cellular balance, the payment failed but my balance reduced. now i don't get premium account please help

  • Newbie
  • Plan Premium Country  Indonesia   My Question or Issue  I just buy premium account with cellular balance, the payment failed but my balance reduced. now i don't get premium accou...
  • Ver
  • Spotify Legend
  • 476 Views
  • 3 replies
  • 0 likes
  • 476 Views
  • 3 replies
  • 0 likes

Spotify converted my student premium account to regular w/o my knowledge

PlanPremium for StudentsCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo I haven't touched my subscription plan for almost a year now and then I randomly s...

  • Casual Listener
  • Plan Premium for Students Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Billy-J
  • Spotify Star
  • 403 Views
  • 3 replies
  • 0 likes
  • 403 Views
  • 3 replies
  • 0 likes

Claiming Google Home Mini Issue! - Canada

PlanStudentCountryCanada DeviceLaptop, Samsung PhoneOperating SystemWindows 10 My Question or IssueI was on their free trial and then I heard of the Free Google Mini Offer if you have a premium account. I paid for my Premium Student account and I tri...

  • Visitor
  •   Plan Student Country Canada   Device Laptop, Samsung Phone Operating System Windows 10   My Question or Issue I was on their free trial and then I heard of the Free Googl...
  • MauriceMV
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Download on iphone

i cant download spotift on mu iphone se for two days i deleted the app and i tried to redownload spotify but icant find it on the app storePlan/PremiumCountryTurkeyDevice(iPhone se Operating System(iOS 11.4.1 My Question or Issue

  • Visitor
  • i cant download spotift on mu iphone se for two days i deleted the app and i tried to redownload spotify but icant find it on the app store Plan /Premium Country Turkey Device (iPhone se  ...
  • Billy-J
  • Spotify Star
  • 796 Views
  • 1 replies
  • 0 likes
  • 796 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Duo plan

Hello all I had a question so I recently switched over to the duo plan like two moths ago. But I keep getting charged the 9.99 for the premium and the 12.99 for the duo. Anybody know how to fix this? thank you!

  • Visitor
  •   Hello all I had a question so I recently switched over to the duo plan like two moths ago. But I keep getting charged the 9.99 for the premium and the 12.99 for the duo. Anybody know how to f...
  • Ivan
  • Spotify Legend
  • 731 Views
  • 1 replies
  • 0 likes
  • 731 Views
  • 1 replies
  • 0 likes

Wrong subscription

Yesterday a notification about my renewal my membership. I had a family membership but the system guided me towards an individual membership. I thought I was renewing my family membership but apperently now I have an individual membership and my fami...

  • Casual Listener
  • Yesterday a notification about my renewal my membership. I had a family membership but the system guided me towards an individual membership. I thought I was renewing my family membership but apperen...
  • Billy-J
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • Problem with payment a family subscription
    renewal
  • 359 Views
  • 1 replies
  • 0 likes

Free Google nest mini

Plan Premium Country CANADA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I renewed my subscription and was expecting a free google nest mini but after paying wit...

  • Visitor
  • Plan Premium     Country CANADA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question ...
  • Billy-J
  • Spotify Star
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

Trial perido before subscription haven´t started

Hello, I am writing because I am supposed to have a free premium trial period and yet this service isn´t available in my account. I am requestiong help to solve this matter. Best regards, Pedro Patrício

  • Casual Listener
  • Hello,   I am writing because I am supposed to have a free premium trial period and yet this service isn´t available in my account. I am requestiong help to solve this matter.   Best re...
  • Billy-J
  • Spotify Star
  • 1316 Views
  • 6 replies
  • 0 likes
  • 1316 Views
  • 6 replies
  • 0 likes

Superuser Contribution Paguei o boleto do Premium a 14 dias atrás e ainda não liberou

PlanFree/CountryBrazilDeviceMoto G6Operating SystemAndroid My Question or IssueNão recebo o email queue confirmou o pagamento, no entanto, já foi debitado do banco.

  • Regular
  •   Plan Free/ Country Brazil Device Moto G6 Operating System Android    My Question or Issue Não recebo o email queue confirmou o pagamento, no entanto, já foi debitado do ba...
  • Billy-J
  • Spotify Star
  • 500 Views
  • 11 replies
  • 0 likes
  • 500 Views
  • 11 replies
  • 0 likes

Superuser Contribution Can't purchase Spotify Premium with Credit/Debit card

PlanFreeCountryUnited States DevicePixel 3/HP Envy x360Operating System(Android 10/Windows 10) My Question or IssueHi! I am a new user to Spotify having been a long time Google Play Music customer. I recently created a free account but want to upgrad...

  • Casual Listener
  • Plan Free Country United States   Device Pixel 3/HP Envy x360 Operating System (Android 10/Windows 10)   My Question or Issue Hi! I am a new user to Spotify having been a long ti...
  • Mihail
  • Spotify Legend
  • 1033 Views
  • 3 replies
  • 1 likes
  • 1033 Views
  • 3 replies
  • 1 likes

Zahlung mit Geschenkkarte

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just bought a spotify giftcard to use for my account. But the code is not visible.

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...
  • Maxim
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! Premium on Facebook account

Accidentally I’ve put premium account on my another account. I own one email and one Facebook but both are different emails. There’s anything that I can do to transfer the premium subscription to the another one? Kind regards

  • Newbie
  • Accidentally I’ve put premium account on my another account. I own one email and one Facebook but both are different emails. There’s anything that I can do to transfer the premium subscription to the...
  • Billy-J
  • Spotify Star
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Unable to change plans. This could be because you're not eligible for this plan, you're already on i

Hi, Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method. Trying to upgrade from Premium to Due ane keep getting this error. Tried this but did not help:- Use...

  • Visitor
  • Hi,   Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method.   Trying to upgrade from Premium ...
  • Billy-J
  • Spotify Star
  • 1463 Views
  • 1 replies
  • 0 likes
  • 1463 Views
  • 1 replies
  • 0 likes

i bought spotify premium as a student but i didnt get premium im still free user

Planit has to be PremiumCountryTurkeyDeviceSamsung Galaxy A2 coreOperating SystemAndroid-Windows7 i bought spotify premium as a student but i didnt get premium im still free useri'm starting to **bleep** off 28.08.2020 Spotify P111612EEA 8.99 TRY

  • Newbie
  • Plan it has to be Premium Country Turkey Device Samsung Galaxy A2 core Operating System Android-Windows7   i bought spotify premium as a student but i didnt get premium im still free us...
  • Billy-J
  • Spotify Star
  • 693 Views
  • 1 replies
  • 0 likes
  • 693 Views
  • 1 replies
  • 0 likes

No puedo pagar mi suscripción.

PlanFreeCountryArgentinaDeviceSamsung S8+Operating SystemAndroid UI My Question or IssueHace días que intento pagar mi suscripción y no puedo. Probé con diferentes tarjetas (las cuales tienen saldo), en modo incógnito e incluso con un navegador difer...

  • Visitor
  • Plan Free Country Argentina Device Samsung S8+ Operating System Android UI   My Question or Issue Hace días que intento pagar mi suscripción y no puedo. Probé con diferentes tarjetas (...
  • Billy-J
  • Spotify Star
  • 1121 Views
  • 1 replies
  • 0 likes
  • 1121 Views
  • 1 replies
  • 0 likes

Hulu no longer recognizes Spotify Premium subscription

PlanPremiumCountryUSA My Question or IssueI have been with Spotify for some time now, and when the option came for the free Hulu subscription with a Spotify Premium account, I naturally elected to sign up for an account with Hulu. Never had an issue ...

  • Casual Listener
  • Plan Premium Country USA   My Question or Issue I have been with Spotify for some time now, and when the option came for the free Hulu subscription with a Spotify Premium account, I natura...
  • DoctuhGalvin
  • Casual Listener
  • 687 Views
  • 1 replies
  • 0 likes
  • Hulu
  • 687 Views
  • 1 replies
  • 0 likes

Cannot select my college for student Premium

PlanActually on Free, wanna get Premium StudientCountryCanadaDeviceCustom built PCOperating SystemWindows 10 My Question or IssueI want to get the student Premium, so i go on SheerID. When i enter my college name (Cégep de Drummondville, Québec, Cana...

Manied_0-1598557084044.png
  • Casual Listener
  • Plan Actually on Free, wanna get Premium Studient Country Canada Device Custom built PC Operating System Windows 10   My Question or Issue I want to get the student Premium, so i go on...
  • Manied
  • Casual Listener
  • 989 Views
  • 1 replies
  • 0 likes
  • 989 Views
  • 1 replies
  • 0 likes

Solved!! Validity of Premium subscription

Plan - Premium PremiumCountrySingapore My Question or Issue Hi Spotify, I am wondering if my monthly subscription for Premium is valid on a calendar basis or is it based on when my fee is paid? For example, if I have to pay my monthly fee on the 22nd...

  • Casual Listener
  • Plan - Premium  Premium Country Singapore     My Question or Issue   Hi Spotify,   I am wondering if my monthly subscription for Premium is valid on a calendar basi...
  • Billy-J
  • Spotify Star
  • 2652 Views
  • 3 replies
  • 0 likes
  • premium charges
    premium validity
  • 2652 Views
  • 3 replies
  • 0 likes