Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 145006 Views
- 99 replies
- 12 likes
- 145006 Views
- 99 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16853 Views
- 27 replies
- 4 likes
- 16853 Views
- 27 replies
- 4 likes
Superuser Contribution Tried everything, Spotify premium won’t work
I recently paid for Spotify premium individual. I got a receipt, online it shows that I have the plan, it got charged on my debit card, but when I go to play music online or in the app it is still saying I’m on the free plan. I have tried everything ...
- I recently paid for Spotify premium individual. I got a receipt, online it shows that I have the plan, it got charged on my debit card, but when I go to play music online or in the app it is still sa...
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- Spotify Legend
- 421 Views
- 3 replies
- 0 likes
- 421 Views
- 3 replies
- 0 likes
Superuser Contribution Credit card wont go through.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have money in my account and my bank says it has no problem on there end. I've used it on A...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
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- Spotify Legend
- 373 Views
- 1 replies
- 1 likes
- 373 Views
- 1 replies
- 1 likes
Solved!!Superuser Contribution Using Spotify duo in two different countries
Hi,So I've heard recently that Spotify Duo is now available in my country. I'm in a long distance relationship with my girlfriend and we like making music playlists together. Spotify Duo seems like a great solution for us, the only problem is that it...
- Hi, So I've heard recently that Spotify Duo is now available in my country. I'm in a long distance relationship with my girlfriend and we like making music playlists together. Spotify Duo seems like...
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- Spotify Legend
- 36447 Views
- 7 replies
- 1 likes
- 36447 Views
- 7 replies
- 1 likes
Superuser Contribution Sheerid won't let me renew my student discount
I have been using the university plan for 1 or 2 years and now I need to renew, I saw that my plan has become individual and went to the site to change it, when I tried to prove my enrollment Sheerid gave me the following answer "you have already tak...
- I have been using the university plan for 1 or 2 years and now I need to renew, I saw that my plan has become individual and went to the site to change it, when I tried to prove my enrollment Sheerid...
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- Spotify Legend
- 596 Views
- 3 replies
- 0 likes
- 596 Views
- 3 replies
- 0 likes
Duo account has no separate accounts
we just signed up for a DUO premium account. we have 2 different email address and different passwords, but if I downloaded the Spotify app it opened automatically with the account of my wife and I could stop and change the songs. I see her name in m...
- we just signed up for a DUO premium account. we have 2 different email address and different passwords, but if I downloaded the Spotify app it opened automatically with the account of my wife and I c...
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- Spotify Star
- 1256 Views
- 1 replies
- 0 likes
- 1256 Views
- 1 replies
- 0 likes
gift code from kaartdirect.nl
Hello, I've got a gift card from kaartdirect.nl, but when I enter the code for my 6month premium, there's a message that I cant use this code in Belgium... What is this, it's a coupon of 60euro's, would be a shame if there is no way of using this...
- Hello, I've got a gift card from kaartdirect.nl, but when I enter the code for my 6month premium, there's a message that I cant use this code in Belgium... What is this, it's a coup...
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- Spotify Star
- 413 Views
- 1 replies
- 0 likes
- 413 Views
- 1 replies
- 0 likes
Superuser Contribution Plan gratuito lo pay pal
Hola, tengo una pregunta, si yo ya tuve una oferta de tres meses gratis de spotify por nuevo usuario, y PayPal me esta ofreciendo otros tres meses gratis, ¿por que no puedo cambiar esa oferta de pay pal?
- Hola, tengo una pregunta, si yo ya tuve una oferta de tres meses gratis de spotify por nuevo usuario, y PayPal me esta ofreciendo otros tres meses gratis, ¿por que no puedo cambiar esa oferta de pay ...
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- Moderator
- 246 Views
- 1 replies
- 0 likes
- 246 Views
- 1 replies
- 0 likes
Superuser Contribution Não consigo reativar minha conta premiun, de forma nenhuma. ja tentei 4 cartões. ja tentei por bolet
Nenhuma informação abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar.PlanoGrátis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro no final de 2016)Sistema Operacional(iOS 10, Android Ore...
- Nenhuma informação abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar. Plano Grátis/Premium País Dispositivo (iPhone 8, Samsung Galaxy 9, ...
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- Moderator
- 269 Views
- 1 replies
- 0 likes
- 269 Views
- 1 replies
- 0 likes
Superuser Contribution Premium transaction error
PlanFree/PremiumCountrySwitzerlandDeviceSamsung Galaxy A53Operating SystemWindows 10 My Question or Issue: I want to up upgrade to Premium (3 Monats) but i get an error every time."The payment failed. Try again, choose another card or select another ...
- Plan Free/Premium Country Switzerland Device Samsung Galaxy A53 Operating System Windows 10 My Question or Issue: I want to up upgrade to Premium (3 Monats) but i get...
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- Spotify Legend
- 394 Views
- 1 replies
- 0 likes
- 394 Views
- 1 replies
- 0 likes
Solved!! Premium vs Free Plan - resolution
In the "why upgrade to Premium" feature list there is no mention that Premium streams at a higher resolution than the free plan. I think this used to be the case, Premium had a higher audio fidelity. Is this not the case now?
- In the "why upgrade to Premium" feature list there is no mention that Premium streams at a higher resolution than the free plan. I think this used to be the case, Premium had a higher audio fidelity....
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- Spotify Star
- 497 Views
- 3 replies
- 0 likes
- 497 Views
- 3 replies
- 0 likes
Superuser Contribution I overpaid Family Plan
I signed up for the Spotify Premium Family plan 2 days ago and it was withdrawn from my account for 34.99 TL, then I received an e-mail about the 5 TL increase in the membership plan, the new fee was 34.99 TL but it was stated that this increase woul...
- I signed up for the Spotify Premium Family plan 2 days ago and it was withdrawn from my account for 34.99 TL, then I received an e-mail about the 5 TL increase in the membership plan, the new fee was...
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- Moderator
- 418 Views
- 1 replies
- 0 likes
- 418 Views
- 1 replies
- 0 likes
Superuser Contribution Error switching from premium individual to premium duo
Plan - Premium Duo Free/Premium - Premium Country - India Device - Macbook Pro Hi - I have been using spotify premium individual for a while now. I had taken an annual subscription about 6 months back. Recently I switched from Premium Individual to P...
- Plan - Premium Duo Free/Premium - Premium Country - India Device - Macbook Pro Hi - I have been using spotify premium individual for a while now. I had taken an ann...
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- Spotify Legend
- 411 Views
- 1 replies
- 0 likes
- 411 Views
- 1 replies
- 0 likes
Payment
Hello. What will happen if i dont have money on card, when 3 month trail expires?
- Hello. What will happen if i dont have money on card, when 3 month trail expires?
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- Spotify Star
- 262 Views
- 1 replies
- 0 likes
- 262 Views
- 1 replies
- 0 likes
Cant change to student plan
PlanPremium > StudentCountryUSADeviceiPhone 11Operating SystemiOS 15.6.1 Every time I try to get the student discount it ignores my request. I click the discount button and it goes back to the top of the page. I try using my laptop and I receive the ...
- Plan Premium > Student Country USA Device iPhone 11 Operating System iOS 15.6.1 Every time I try to get the student discount it ignores my request. I click the discount button and ...
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- Spotify Star
- 216 Views
- 1 replies
- 0 likes
- 216 Views
- 1 replies
- 0 likes
Superuser Contribution Midyear offer not working
PlanFree/PremiumCountryFinlandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy friend got a notification saying there is a midyear offer going on (3 months for the...
- Plan Free/Premium Country Finland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My fri...
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- Spotify Legend
- 414 Views
- 1 replies
- 0 likes
- 414 Views
- 1 replies
- 0 likes
Superuser Contribution Email with confirmation for payment shows a different amount
PlanPremiumCountryMexicoDeviceSamsung a52My Question or IssueHi,I just paid for an offer of 3 months at $115 Mexican pesos , however in the receipt shows I agree for a monthly charge of $279,00 . Could you explain this? Did I get wrong the offer? Tho...
- Plan Premium Country Mexico Device Samsung a52 My Question or Issue Hi, I just paid for an offer of 3 months at $115 Mexican pesos , however in the receipt shows I agree for a monthly charge ...
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- Spotify Legend
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Superuser Contribution Not getting Premium features
PlanPremiumCountryMalta DeviceXiaomi RedmiOperating SystemAndroid My Question or IssueI changed my mobile from Samsung to Xiaomi this week (remained Android) however since changing the mobile I cannot play my playlists offline even though I am subscr...
- Plan Premium Country Malta Device Xiaomi Redmi Operating System Android My Question or Issue I changed my mobile from Samsung to Xiaomi this week (remained Android) h...
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- Spotify Legend
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
Unlink from family account
Hi, I am separated from my husband. If he unlinks my account will I still keep all my playlists etc?
- Hi, I am separated from my husband. If he unlinks my account will I still keep all my playlists etc?
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- Spotify Star
- 307 Views
- 1 replies
- 0 likes
- 307 Views
- 1 replies
- 0 likes
Superuser Contribution Paid my subscription but can’t play music
Premium DuoUSAiPhone 13The screen on my Spotify app only gives me the option to downgrade because of a failed payment error. However, the website states that my subscription is up to date and paid for. I have tried to log out and uninstall the app bu...
- Premium Duo USA iPhone 13 The screen on my Spotify app only gives me the option to downgrade because of a failed payment error. However, the website states that my subscription is up to date and p...
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- Spotify Legend
- 211 Views
- 1 replies
- 0 likes
- 211 Views
- 1 replies
- 0 likes
Superuser Contribution Can't join Premium Duo
PlanPremium DuoCountryUSADeviceGalaxy S9+, PCOperating SystemAndroid 10, Windows 10 My Question or IssueI have been trying for almost a month to join my husbands Duo account with no luck. I double and triple checked that our countries matched on our ...
- Plan Premium Duo Country USA Device Galaxy S9+, PC Operating System Android 10, Windows 10 My Question or Issue I have been trying for almost a month to join my husbands Duo ...
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- Spotify Legend
- 2751 Views
- 13 replies
- 2 likes
- 2751 Views
- 13 replies
- 2 likes