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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5292 Views
  • 23 replies
  • 2 likes
  • 5292 Views
  • 23 replies
  • 2 likes

[All Platforms][Subscription] Cancelling premium with Google Nest Promotion

So I signed up for Premium to get the Google Nest. It's been 15 days and the Nest hasn't been dispatched yet. I'm wondering if they're waiting to do so until I've paid for another month...Has anyone previously signed up for Premium to get the Google ...

  • Newbie
  • So I signed up for Premium to get the Google Nest. It's been 15 days and the Nest hasn't been dispatched yet. I'm wondering if they're waiting to do so until I've paid for another month... Has anyon...
  • Billy-J
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 405 Views
  • 1 replies
  • 0 likes

Solved!! I reconfirmed my student status but my account page says my plan will switch to regular premium

PlanStudent premiumCountryTurkey My Question or IssueA few weeks ago I received an email saying I should reconfirm my student status to retain my discounted plan, at the time my student status was valid until next month. I did as advised an reconfirm...

  • Casual Listener
  • Plan Student premium Country Turkey   My Question or Issue A few weeks ago I received an email saying I should reconfirm my student status to retain my discounted plan, at the time my stud...
  • Luan
  • Spotify Star
  • 1585 Views
  • 3 replies
  • 0 likes
  • 1585 Views
  • 3 replies
  • 0 likes

Solved!! Yearly payment

Hi all, Does anyone know how to pay at one time, for one year, the premium subscription instead of every month? I was used to do it the previous years but this payment method seems not to be possible anymore. Thanks for your coming help.

  • Casual Listener
  • Hi all,   Does anyone know how to pay at one time, for one year, the premium subscription instead of every month?   I was used to do it the previous years but this payment method seems ...
  • Olivier16
  • Casual Listener
  • 863 Views
  • 4 replies
  • 0 likes
  • 863 Views
  • 4 replies
  • 0 likes

[Subscription] Billing dates and subscriptions

If my monthly subscription bills on the 16th, but I cancel on the 18th, will I retain my subscription through the 16th of the following month? And if I renew on the 21st after canceling on the 18th, will I be charged twice that month?

  • Visitor
  • If my monthly subscription bills on the 16th, but I cancel on the 18th, will I retain my subscription through the 16th of the following month? And if I renew on the 21st after canceling on the 18th, ...
  • Billy-J
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution samsung offer - not eligible

PlanFree/PremiumCountry UK Device Samsung A41 My Question I have recently bought a Samsung A41 (over 1 month ago) and understand I am eligible for the 6 months free Spotify Premium offer. I downloaded the app to my phone and initially was logged into...

  • Visitor
  •   Plan Free/Premium Country UK   Device Samsung A41   My Question  I have recently bought a Samsung A41 (over 1 month ago) and understand I am eligible for the 6 mont...
  • Alex
  • Spotify Legend
  • 1045 Views
  • 1 replies
  • 0 likes
  • 1045 Views
  • 1 replies
  • 0 likes

Superuser Contribution TOGLIERE AUTOPLAY SU ASSISTENTE GOOGLE REMOVE AUTOPLAY ON GOOGLE ASSISTANT

Salve io ho Spotify Premium Duo. Ho un problema: Ho sincronizzato il mio account Google Nest Hub al mio account. Però quando gli dico di farmi asctare una canzone, dopo parte con altre canzoni, mentre io non voglio, voglio ascoltare solo quella. Come...

  • Visitor
  • Salve io ho Spotify Premium Duo. Ho un problema: Ho sincronizzato il mio account Google Nest Hub al mio account. Però quando gli dico di farmi asctare una canzone, dopo parte con altre canzoni, mentr...
  • Ver
  • Spotify Legend
  • 428 Views
  • 1 replies
  • 0 likes
  • "spotify" "won't" "close"
  • 428 Views
  • 1 replies
  • 0 likes

Problème lors du passage d'étudiant à non étudiant

PlanPremiumCountryFranceDeviceOne PlusOperating SystemAndroid My Question or IssueJ'ai un problème depuis que mon abonnement étudiant a stoppé. Spotify m'oblige a prendre un abonnement premium DUO alors que je suis tout seul ... et donc m'oblige à pa...

  • Newbie
  • Plan Premium Country France Device One Plus Operating System Android   My Question or Issue J'ai un problème depuis que mon abonnement étudiant a stoppé. Spotify m'oblige a prendre un ...
  • Billy-J
  • Spotify Star
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

[All Platforms][Playlists] Remove adverts for podcasts from my Release Radar playlist

Whilst listening to my Release Radar playlist this morning I found there was an advert in the playlist for "'Transmissions' The Definitive Story of New Order & Joy Division". Why was this? I pay for Spotify so I don't have to listen to adverts, and I...

  • Regular
  • Whilst listening to my Release Radar playlist this morning I found there was an advert in the playlist for "'Transmissions' The Definitive Story of New Order & Joy Division". Why was this? I pay ...
  • DonnieDarkOh
  • Music Fan
  • 376 Views
  • 1 replies
  • 1 likes
  • All Platforms
    Playlists
  • 376 Views
  • 1 replies
  • 1 likes

Solved!! How long does it take for the refund?

Yesterday I contacted the assistance for a refund, how long does it take for the money to arrive on my card?

  • Visitor
  • Yesterday I contacted the assistance for a refund, how long does it take for the money to arrive on my card?
  • Maxim
  • Spotify Star
  • 2129 Views
  • 1 replies
  • 0 likes
  • 2129 Views
  • 1 replies
  • 0 likes

Solved!! Subscription options don't address single parent family

PlanFree/PremiumCountry DeviceDesktop, Google Home, Xbox One, PS4Operating SystemWindows 10 My Question or IssueAs a single parent, I see your subscription options excluding a family demographic which does not fit into either of your multi-plan optio...

  • Newbie
  •   Plan Free/Premium Country   Device Desktop, Google Home, Xbox One, PS4 Operating System Windows 10   My Question or Issue As a single parent, I see your subscription optio...
  • Bittencourt
  • Spotify Star
  • 449 Views
  • 1 replies
  • 1 likes
  • 449 Views
  • 1 replies
  • 1 likes

Can't subscribe via PayPal

I can't properly setup prepium subscription with PayPal. I am starting subscription process, logging into PP, confirm payment and then return to Spotify which says that there was a problem. However PayPal even configures Spotify preapproved payments ...

  • Visitor
  • I can't properly setup prepium subscription with PayPal. I am starting subscription process, logging into PP, confirm payment and then return to Spotify which says that there was a problem. However P...
  • Maxim
  • Spotify Star
  • 785 Views
  • 3 replies
  • 0 likes
  • 785 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't order a subscription

Yesterday I was trying to register into the 2 free months of premium membership for new members, but for some reason every time I try to insert my card info I get the message of "Something going wrong". When I try by just inserting the info on Spotif...

  • Casual Listener
  • Yesterday I was trying to register into the 2 free months of premium membership for new members, but for some reason every time I try to insert my card info I get the message of "Something going wron...
  • Ivan
  • Spotify Legend
  • 512 Views
  • 3 replies
  • 0 likes
  • Spotify Premium
    Spotify premium problem
  • 512 Views
  • 3 replies
  • 0 likes

Premium subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

One payment declined, now no more Premium Family

Plan(Used to be) Premium FamilyCountryThe Netherlands My Question or IssueThe payment for the Premium Family subscription failed last week, now my account is back to the free version of Spotify. Do I need to enrol our family again to the whole Premiu...

  • Visitor
  • Plan (Used to be) Premium Family Country The Netherlands   My Question or Issue The payment for the Premium Family subscription failed last week, now my account is back to the free version...
  • Maxim
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Will all my "hearted" music be automatically downloaded if I upgrade to premium?

I have lots of music and playlists "hearted" currently in free Spotify. I have limited space on my phone and do not want any of this downloaded. If I upgrade to Premium, will it automatically download all my music? Because that would not be preferabl...

  • Visitor
  • I have lots of music and playlists "hearted" currently in free Spotify.  I have limited space on my phone and do not want any of this downloaded.  If I upgrade to Premium, will it automatic...
  • AdamDam
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Have a student discount but system does not let me use

PlanPremiumCountryTurkeyDevice(iPhone 7 Plus)Operating System(iOS 14)My Question or IssueI am a university student and I am pretty sure I've been using student subscription since 2019. I still have my student discount until 16.04.2021. My payment pla...

  • Visitor
  • Plan Premium Country Turkey Device (iPhone 7 Plus) Operating System (iOS 14) My Question or Issue I am a university student and I am pretty sure I've been using student subscription since 20...
  • Luan
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

I am not given the Premium Mix feature.

PlanPremium DuoCountryItalyDeviceiPhone 11 PRO MAXOperating SystemiOS 14 My Question or IssueI have a Premium Duo subscription, and there’s supposed to be a Duo Mix feature that should come with it. The thing is, the other component of the subscripti...

  • Visitor
  • Plan Premium Duo Country Italy Device iPhone 11 PRO MAX Operating System iOS 14   My Question or Issue I have a Premium Duo subscription, and there’s supposed to be a Duo Mix feature t...
  • Luan
  • Spotify Star
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Giftcard code not working, No receipt cause it was won on an online sweepstake

Hi, I’m having trouble with my gift code not working and since it was won by a sweepstake i don’t have a receipt, only the physical card was sent

  • Visitor
  • Hi, I’m having trouble with my gift code not working and since it was won by a sweepstake i don’t have a receipt, only the physical card was sent
  • Billy-J
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

I think I am being charged twice

Hi, I've been a Spotify premium member for a few years now and the monthly £9.99 was always taken out of my bank account with my phone bill via EE. I've recently become a student and updated my account to have my student discount included. This all w...

  • Visitor
  • Hi,  I've been a Spotify premium member for a few years now and the monthly £9.99 was always taken out of my bank account with my phone bill via EE. I've recently become a student and updated m...
  • Billy-J
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Payment update

PlanPremiumCountryUAEDeviceIphoneOperating System(iOS) My Question or IssueI updated my payment details and I still get the same notification that i have to update it and its been going on like that for the past 2 days, any idea of whats going on?

  • Newbie
  • Plan Premium Country UAE Device Iphone Operating System (iOS)   My Question or Issue I updated my payment details and I still get the same notification that i have to update it and its...
  • Billy-J
  • Spotify Star
  • 973 Views
  • 1 replies
  • 0 likes
  • 973 Views
  • 1 replies
  • 0 likes