Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
I've signed for 3 months free trial on a Xbox offer for gamepass ... anyway, it was supposed to be free, and even the receipt came w/ 00 R$ (Brazil coin), but I got a message from the bank saying the credit card spent 10,00 R$ on Spotify
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PremiumFree/PremiumCountryiphone 7(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)ios 13.3.1(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am being charged twice in a month and another third charge appears on the plan. I ask for rep...
PlanFree/Premium PremiumCountry USA Device iPhone 5s(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have paid for--and received--Premium for a long time, but last week I...
PlanFamily PlanCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI was on xbox and saw an advertisement for a perk which was 6-months of free premium. I have had the 30 day trial in the past, and Im thinking that it probably isnt letti...
Plan -PremiumDevice - iPhone Max Pro and Mac book My Question or IssueI want to cancel my subscription but unable to see the subscription section on the left side in the menu list. Tried to get under the change plan to cancel but unable to do so. Nee...
PlanPremiumCountryCanadaDeviceAll (iOS, Android, Windows, Mac)Operating SystemVPN tried on Windows 10 Hi all, So this will be a two fold question.Part 1: If I go abroad with my Premium account, is available content determined by location or by accoun...
[Personal Info - Removed] Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've done my payment but spotify is showing error in its pa...
PlanPremiumCountryMYDeviceiPhone XROperating System(iOS My Question or IssueHi, I subscribed another plan in same account email bcs the first one not showing that im currently in premium. So, I try to subscribed again with the same plan and it works ...
Fiz o pagamento através de um cartão de crédito, no site deu erro, mas recebi a cobrança no aplicativo do meu banco, e o meu premium não foi liberado, gostaria de saber como resolver essa situação.
I received an offer from Spotify at the end of last year to pay a whole year in one amount and get 2 months for free. i can see that I have been debited on my credit card with that amount. However when i go to my account in Spotify under subscription...
I signed up for the free account via Facebook on my desktop. No app was downloaded but it was in the Facebook page until I just removed the Facebook app. I also downloaded the Spotify app on my Android phone. I signed up for the 3 free months of prem...
PlanFreeCountrygreece, with debit card in INRDevicexiaomi redmi note 6 proOperating Systemwindows 10 My Question or Issuehello there. i live in greece and my debit card has INR in it as currency. so i want to pay through INR. i saw in payment page th...
i cannot subscribe to premium P149/month using mobile payment. i have subscribed a few months ago but now i could not. i am a smart user in the Philippines. my last subsrciption of premium was i think November 2019. i tried fortumo customer support b...
PlanFree/Trial Xbox GamepassCountryBrazilDevicePCOperating SystemWindows 10 Hello, I tried use my trial from Xbox Game Pass however it was discounted from credit card from my boyfriend but my account still free, I don't know what will happen, it will...
Planpremium -> freeCountryUTC +1 My Question or IssueI got charged a day early and on the same day but a bit later I unsubbed from premium, my premium is gone tomorrow but Storify charged me.PayPal linkhttps://www.paypal.com/myaccount/transaction/det...
PlanFree/PremiumCountry Device(Samsung note 10+)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I pay for the annual subscription can I be offline for more than 30 days?
Hi, In my services it shows that I have Spotify premium (Individual not student) with Hulu, and the Hulu is also activated (I did this a while ago but never used it). When I click "start watching" I am not able to successfully login to Hulu. Looking ...
PlanFree/PremiumCountryPhilippinesDeviceVIVO V9Operating SystemAndroid My Question or IssueIve been trying for several days to subscribe to premium via phone bill but it only gave errors or something is wrong.