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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 9645 Views
  • 23 replies
  • 2 likes
  • 9645 Views
  • 23 replies
  • 2 likes

When will i get my money back?

Hello! Today I requested a refund and I was wondering how long does it take spotify to give us a refund? Thank you!

  • Visitor
  • Hello! Today I requested a refund and I was wondering how long does it take spotify to give us a refund? Thank you!
  • Billy-J
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

[Android][Partnership] Tiktok offer 4 month

It's been 3 days i'm trying to get the code from the tiktok offer for the 4 month subscription but i can't find it, please help me. - No it isn't on the page - No it isn't in the link of the page

  • Visitor
  • It's been 3 days i'm trying to get the code from the tiktok offer for the 4 month subscription but i can't find it, please help me.   - No it isn't on the page  - No it isn't in the ...
  • Billy-J
  • Spotify Star
  • 525 Views
  • 1 replies
  • 0 likes
  • Android
    Partnership
  • 525 Views
  • 1 replies
  • 0 likes

Solved!! Do remaining months adds up in yearly subscription?

PlanPremiumCountrySingapore My Question or IssueApparently I still have ~3 months left on my yearly individual subscription. So will the remaining months adds up if I renew the same subscription now? Will it be 3+12= 15 months if I renew?

  • Casual Listener
  • Plan Premium Country Singapore   My Question or Issue Apparently I still have ~3 months left on my yearly individual subscription. So will the remaining months adds up if I renew the same ...
  • Billy-J
  • Spotify Star
  • 774 Views
  • 3 replies
  • 0 likes
  • 774 Views
  • 3 replies
  • 0 likes

Premium and Change of country

Hey! I hope you are safe and doing well. I had a quick question regarding the change in location. I am from India but will soon be travelling to the US for my further studies. Will my premium One-year plan continue uninterrupted? Secondly, will I be ...

  • Casual Listener
  • Hey! I hope you are safe and doing well. I had a quick question regarding the change in location. I am from India but will soon be travelling to the US for my further studies. Will my premium One-yea...
  • Billy-J
  • Spotify Star
  • 455 Views
  • 5 replies
  • 0 likes
  • App & Features
  • 455 Views
  • 5 replies
  • 0 likes

Superuser Contribution Does subscription end immediately after 30 days?

i took premium family on 2nd july. Today is 2nd August but cant pay today for some reason will be able to pay after 1/2 days. Will my subscription end? and if so can the people who were in my family rejoin me again?

  • Newbie
  • i took premium family on 2nd july. Today is 2nd August but cant pay today for some reason will be able to pay after 1/2 days. Will my subscription end? and if so can the people who were in my family ...
  • Jeremy
  • Spotify Legend
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded from Individual Plan to Duo Plan | Not Reflecting

PlanIt was Premium, but should have Duo CountryIndia DeviceBrowserOperating SystemWindows My Question or IssueI just saw an option to upgrade to a duo plan and basically opted for it for a 6 month period (It did not let me upgrade to a one year plan)...

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  • Casual Listener
  • Plan It was Premium, but should have Duo  Country India   Device Browser Operating System Windows   My Question or Issue I just saw an option to upgrade to a duo plan and ba...
  • Eni
  • Moderator
  • 1016 Views
  • 5 replies
  • 0 likes
  • Issues
    Subscriptions
  • 1016 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium code won’t activate.

So today I bought a 3 month premium gift card, and the cashier gave me my activation receipt. I tried putting in the code only for it to say BOTH “something went wrong” and “unfortunately this premium code does not seem to be valid” I have switched t...

  • Casual Listener
  • So today I bought a 3 month premium gift card, and the cashier gave me my activation receipt. I tried putting in the code only for it to say BOTH “something went wrong” and “unfortunately this premiu...
  • MafeG
  • Spotify Legend
  • 729 Views
  • 3 replies
  • 0 likes
  • 729 Views
  • 3 replies
  • 0 likes

Solved!! If I switch from Premium to Duo, am I stuck with it for 12 months?

I am considering switching from Premium to Duo to so my husband can have his own account. However, if he doesn't like using it, can I switch back to Premium right away, or am I stuck with Duo for 12 months? There's mention in the terms that you can o...

  • Regular
  • I am considering switching from Premium to Duo to so my husband can have his own account.  However, if he doesn't like using it, can I switch back to Premium right away, or am I stuck with Duo f...
  • Fruitcake76
  • Regular
  • 1214 Views
  • 2 replies
  • 0 likes
  • Duo
    Subscriptions
    Switching plans
  • 1214 Views
  • 2 replies
  • 0 likes

Cant pay for premium

PlanPremiumCountryDenmarkDevicePcOperating SystemWindows My Question or IssueThis comes up after I try to pay for normal premium. The text not highlighted means "May be temporarily down, or permanently moved to a new URL." Does anyone know how I can ...

  • Casual Listener
  •   Plan Premium Country Denmark Device Pc Operating System Windows   My Question or Issue This comes up after I try to pay for normal premium. The text not highlighted means "May ...
  • N1ght_fury
  • Casual Listener
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Solved!! Invalid Plan expirydate

I have paid for 9 months as part of a promotional campaign. However I get only six months validity!

  • Casual Listener
  • I have paid for 9 months as part of a promotional campaign. However I get only six months validity!  
  • Maxim
  • Spotify Star
  • 681 Views
  • 3 replies
  • 0 likes
  • 681 Views
  • 3 replies
  • 0 likes

Superuser Contribution accidentally cancelled subscription

how to reinstate my duo account. invite just sent today. I had accepted then cancelled my individual account. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My ...

  • Newbie
  • how to reinstate my duo account.  invite just sent today.  I had accepted then cancelled my individual account.     Plan Free/Premium Country   Device (iPhone 8, Samsu...
  • Alex
  • Spotify Legend
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution Xbox code not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got a 6 month xbox code for spotify. Ive tried to redeem it on a brand new account but it k...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I got a...
  • Eni
  • Moderator
  • 896 Views
  • 8 replies
  • 0 likes
  • 896 Views
  • 8 replies
  • 0 likes

Solved!! Not getting access to Premium Fetaures

PlanPremiumCountryIndiaDeviceOnePlus 9 Pro, Desktop PCOperating SystemAndroid, Windows 10 My Question or IssueI bought two Plans, foremost The Premium Mini plan that runs for a week, just to give it a whirl. However, realising that the plan don't sup...

  • Newbie
  •   Plan Premium Country India Device OnePlus 9 Pro, Desktop PC Operating System Android, Windows 10   My Question or Issue I bought two Plans, foremost The Premium Mini plan that ...
  • Billy-J
  • Spotify Star
  • 711 Views
  • 1 replies
  • 0 likes
  • 711 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

PlanFree/PremiumCountryArgentinaDeviceiphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEl día 19/7 quise realizar el pago de una suscripción por un año con mi tarjeta de debito. Rellene todos los datos de la tarjeta...

  • Visitor
  • Plan Free/Premium Country Argentina Device iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue El día 19/7 quise realizar el pago de una suscr...
  • Mihail
  • Spotify Legend
  • 770 Views
  • 1 replies
  • 0 likes
  • problema con el pago tarjeta
  • 770 Views
  • 1 replies
  • 0 likes

Superuser Contribution Regalar premiun

PlanFree/PremiumCountryMéxico a usaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBuenos días, quiero regalar un plan spotify premiun a un familiar en usa, pero yo ...

  • Visitor
  • Plan Free/Premium Country México a usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue B...
  • Mihail
  • Spotify Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Solved!! Switch from Premium to Premium Family

I purchased a Gift Card for 3 months of Spotify Premium and applied to my account. However I didn't realise this is different to Premium Family which is what I actually wanted. How can I switch plans without having to pay again which is all that the ...

  • Visitor
  • I purchased a Gift Card for 3 months of Spotify Premium and applied to my account.  However I didn't realise this is different to Premium Family which is what I actually wanted.  How can I ...
  • AdamDam
  • Spotify Star
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t log in with email to premium subscription

Device iPhone 12 My Question or IssueIf I log in with Facebook, it’s a free account. But the app won’t let me log in with my email to get to my premium account t, it keeps saying the login/password is wrong but I JUST RESET IT so I know it’s right. I...

  • Visitor
  •     Device iPhone 12   My Question or Issue If I log in with Facebook, it’s a free account. But the app won’t let me log in with my email to get to my premium account t, it keeps ...
  • Novy
  • Moderator
  • 1224 Views
  • 8 replies
  • 6 likes
  • 1224 Views
  • 8 replies
  • 6 likes

Superuser Contribution HEEEELP PLEASE!!!!!!!!!

PlanFree/PremiumCountryBrazilDevice(Motorola, Moto E5)Operating System(Android) My Question or Issueso, hey guys, this has been going on for a few days and I don't know what else to do.i want to upgrade my account to premium as i cant live with the f...

  • Visitor
  • Plan Free/Premium Country Brazil Device (Motorola, Moto E5) Operating System (Android)   My Question or Issue so, hey guys, this has been going on for a few days and I don't know what ...
  • Alex
  • Spotify Legend
  • 1087 Views
  • 1 replies
  • 0 likes
  • Account
    Account Problem
  • 1087 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscription, but cannot download music

Hi, We have a family subscription and when I shared the link with my son he has access to Spotify, but when he selects the 'download' button of a playlist I shared with him, he gets the messages that he needs a Premium subscription to download music....

  • Newbie
  • Hi, We have a family subscription and when I shared the link with my son he has access to Spotify, but when he selects the 'download' button of a playlist I shared with him, he gets the messages that...
  • CarlosE
  • Moderator
  • 12353 Views
  • 5 replies
  • 0 likes
  • 12353 Views
  • 5 replies
  • 0 likes