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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55045 Views
  • 23 replies
  • 4 likes
  • 55045 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33640 Views
  • 19 replies
  • 2 likes
  • 33640 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Rodrigorsr
  • Visitor
  • 22987 Views
  • 9 replies
  • 1 likes
  • 22987 Views
  • 9 replies
  • 1 likes

Superuser Contribution Amount of songs in each playlist no longer displayed

PlanPremiumCountryUnited StatesDeviceSamsung Note 8Operating SystemAndroid My Question or IssueWith the new update for Spotify, I've noticed that the amount of songs that are in each playlist created in the library is no longer displayed. So if I cre...

  • Casual Listener
  •   Plan Premium Country United States Device S amsung Note 8 Operating System Android     My Question or Issue With the new update for Spotify, I've noticed that the amount...
  • Peter
  • Spotify Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • Playlist
    Playlist Creation
    Playlist feature
    playlist help
    Playlist Info
    Playlist issues
    Playlist Organization
    Playlist problem
    Playlists
  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error al registrar mi dirección

Acabo de pagar el plan familiar premium y registre mal mi dirección. Leí que debo cancelar mi suscripción y hacer una nueva. Pero mi duda es. Si al hacer esto pierdo el pago q y realice y debo volver a pagar? Gracias

  • Newbie
  •   Acabo de pagar el plan familiar premium y registre mal mi dirección. Leí que debo cancelar mi suscripción y hacer una nueva.  Pero mi duda es. Si al hacer esto pierdo el pago q y realice...
  • Peter
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment by mobile(M1, Singapore)

PlanFree/PremiumCountrySingaporeDevicexs maxOperating System(iOS 12 My Question or IssueI am from Singapore, and i want to pay for spotify premium, using my mobile bill I am under M1). However, it seems that the only option to pay via mobile is by ha...

  • Casual Listener
  • Plan Free/Premium Country Singapore Device xs max Operating System (iOS 12   My Question or Issue I am from Singapore, and i want to pay for spotify premium, using my mobile bill I am ...
  • Peter
  • Spotify Legend
  • 2191 Views
  • 1 replies
  • 0 likes
  • 2191 Views
  • 1 replies
  • 0 likes

Superuser Contribution The 3 months for 99 cents promo

PlanFree/PremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android My Question or IssueTo me it is really telling how Spotify feels about it's longtime users. Th...

  • Newbie
  • Plan Free/Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)Android   My Question or ...
  • Peter
  • Spotify Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Spotify destroyed my library

This has been raised a few times on the forum, but I want to add one more so Spotify can see more disgruntled customers and hopefully take action. The new update has totally ruined the Spotify experience. I had hundres of artists and thousands of son...

  • Casual Listener
  • This has been raised a few times on the forum, but I want to add one more so Spotify can see more disgruntled customers and hopefully take action.   The new update has totally ruined the Spoti...
  • carlnrtn
  • Casual Listener
  • 733 Views
  • 4 replies
  • 6 likes
  • Missing Music
    Update
  • 733 Views
  • 4 replies
  • 6 likes

Superuser Contribution Premium and hulu were canceled for no reason

PlanPremiumCountryUnited stateaSamsung Galaxy 9Operating SystemAndroid oreo My Question or IssueMy issue is that my card information was stolen through a skim device a week and a half ago. I just received my new card yesterday and activated it that n...

  • Newbie
  • Plan Premium Country United statea Samsung Galaxy 9 Operating System Android oreo    My Question or Issue My issue is that my card information was stolen through a skim device a ...
  • HouseofMikado
  • Casual Listener
  • 1623 Views
  • 6 replies
  • 1 likes
  • 1623 Views
  • 6 replies
  • 1 likes

Superuser Contribution Wrong help on Spotify about payment date

So my problem is that I wanted to change the subscription billing date to be in sync with my payday. I followed the instructions on Spotify website and stopped my premium subscription for some days. I signed up again on 26th so that it would be the d...

  • Regular
  • So my problem is that I wanted to change the subscription billing date to be in sync with my payday. I followed the instructions on Spotify website and stopped my premium subscription for some days. ...
  • Katerina
  • Spotify Legend
  • 481 Views
  • 5 replies
  • 0 likes
  • 481 Views
  • 5 replies
  • 0 likes

Superuser Contribution premium functions gone

HI, have a premium subscription since 2012. The fee was booked last time at the 16th June from my credit card which is valid. When i log in to my account on the homepage the web version tells me that i have a premium abo.I didn't change my email adre...

  • Newbie
  • HI,   have a premium subscription since 2012. The fee was booked last time at the 16th June from my credit card which is valid. When i log in to my account on the homepage the web version tell...
  • Katerina
  • Spotify Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution How long is one month in Spotify world?????

Plan: Free/PremiumCountry: IcelandDevice: Samsung Galaxy 9Operating System: Android OreoMy Question or Issue: I paid for premium on june 1st and yesterday (23rd) got an email that my supscription was over and payment had failed. I paid for one month ...

  • Casual Listener
  • Plan: Free/Premium Country: Iceland Device: Samsung Galaxy 9 Operating System: Android Oreo My Question or Issue:   I paid for premium on june 1st and yesterday (23rd) ...
  • Katerina
  • Spotify Legend
  • 2271 Views
  • 6 replies
  • 0 likes
  • 2271 Views
  • 6 replies
  • 0 likes

Family subscription

My children lives 50/50 with their mother and me, but have the official adress with their mother.So can I buy a family subscrition for my children and me?

  • Newbie
  • My children lives 50/50 with their mother and me, but have the official adress with their mother. So can I buy a family subscrition for my children and me?  
  • Billy-J
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

subscription status premium, but still on spotify free in the app

PlanPremiumCountryindonesiaDeviceiphone 5s, imacOperating Systemios10 My Question or IssueMy current subscription status on the web is premium, valid until september, but in the app it's still on spotify free in all of my devices, its not automatical...

  • Newbie
  •   Plan Premium Country indonesia Device iphone 5s, imac Operating System ios10   My Question or Issue My current subscription status on the web is premium, valid until september,...
  • Billy-J
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Unable to access premium account despite

PlanFreeCountryIndiaDeviceSony Xperia XOperating SystemAndroid My Question or IssueHello, I purchased my premium account through Google Pay with my registered email ID yesterday. The payment was processed and money was debited from my account. But ne...

  • Newbie
  • Plan Free Country India Device Sony Xperia X Operating System Android   My Question or Issue Hello,  I purchased my premium account through Google Pay with my registered email ID...
  • Billy-J
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Changes & Hulu

Plan: Premium with HuluCountry: USADevice: Samsung Galaxy S8Operating System: Android, Windows 7, Windows 10 My Question or Issue:I see that adding Hulu to your service is no longer available unless you have a Student account; I do not. My account is...

  • Newbie
  •   Plan: Premium with Hulu Country: USA Device: Samsung Galaxy S8 Operating System: Android, Windows 7, Windows 10   My Question or Issue: I see that adding Hulu t...
  • Peter
  • Spotify Legend
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charge for Premium and Family premium

Hello I have issue with double charging an premium. I got a Single premium purchased last month and in the same month I bought Premium for Family. I was charged 5.99€ for one and 8.99€ for another. That´s will be fine but in nowdays it´s happend agai...

  • Newbie
  • Hello I have issue with double charging an premium. I got a Single premium purchased last month and in the same month I bought Premium for Family. I was charged 5.99€ for one and 8.99€ for another. T...
  • Peter
  • Spotify Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payer avec paypal lié a une carte de débit/compte courant

Bonjour, Je souhaite m'abonner à spotify premium mais le problême est que je n'ai pas de cartes de crédit. Je désire donc payer avec mon compte paypal sur le quel est lié ma carte de débit mais quand je clique sur m'abonner, moyen de payer, paypal à ...

  • Newbie
  • Bonjour,  Je souhaite m'abonner à spotify premium  mais le problême est que je n'ai pas de cartes de crédit. Je désire donc payer avec mon compte paypal sur le quel est lié ma carte de déb...
  • Peter
  • Spotify Legend
  • 3189 Views
  • 1 replies
  • 0 likes
  • carte débit
    Debit Card
    Moyen de paiement
    paypal
  • 3189 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have Spotify Premium with Hulu but I can't get into Hulu

PlanPremium with HuluCountryUSADeviceInspiron 15 7000Operating SystemWindows 10 My Question or IssueI have Spotify Premium with Hulu and under the "Your Services" tab, I see Hulu listed and I have the option to Start Watching or Deactivate. I also ch...

  • Newbie
  •   Plan Premium with Hulu Country USA Device Inspiron 15 7000 Operating System Windows 10   My Question or Issue I have Spotify Premium with Hulu and under the "Your Services" tab...
  • Peter
  • Spotify Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unlinking Hulu

Hello, I currently have the student plan and have a hulu account linked. As of last night, my Hulu account was hacked and I can no longer access the account, and Hulu customer service cannot locate it. Can I unlink the account and just create and lin...

  • Newbie
  • Hello,   I currently have the student plan and have a hulu account linked. As of last night, my Hulu account was hacked and I can no longer access the account, and Hulu customer service cannot...
  • Peter
  • Spotify Legend
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Issue

PlanFree/PremiumCountryColombiaDeviceSamsung S6 +Operating SystemAndrois My Question or IssueI was in a premium spotify account until something happend with my credit card and they cancel my subscription and put me in free. Right after i solved the p...

  • Newbie
  • Plan Free/Premium Country Colombia Device Samsung S6 + Operating System Androis   My Question or Issue I was in a premium spotify account until something happend with my credit card an...
  • Peter
  • Spotify Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

My 3.49 premium was cancelled, how can I get it back?

Premium Country portugal My credit card was cloned, so it was canceled & with it my Spotify account. (Premium3.49/monthly)i want to keep my account but I do not want to pay more for it. how can I do this?

  • Newbie
  • Premium Country portugal   My credit card was cloned, so it was canceled & with it my Spotify account. (Premium3.49/monthly) i want to keep my account but I do not want to pay m...
  • Robert_W
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Spotify charged my card but I'm still not Premium

PlanFreeCountryPhilippinesDeviceSamsung Galaxy J8Operating SystemAndroid My Question or IssueI tried paying for Premium using my credit card, and I received a notification saying this amount was deducted from my current balance and it was charged by ...

  • Newbie
  • Plan Free Country Philippines Device Samsung Galaxy J8 Operating System Android   My Question or Issue I tried paying for Premium using my credit card, and I received a notification sa...
  • Robert_W
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes