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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
78248 Views
31 replies
2 likes
Moderator
122207 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
161445 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
317140 Views
175 replies
13 likes
Hi Cancelled my contract with Sky and want to upgrade to family, I have checked and Sky says it has been cancelled their end but on my account it still says - Your plan is associated with our partner Sky, please refer to Sky for questions regarding y...
Hi Cancelled my contract with Sky and want to upgrade to family, I have checked and Sky says it has been cancelled their end but on my account it still says - Your plan is associated with our ...
Spotify Legend
2568 Views
5 replies
0 likes
Hi, I wanted to renew my family subscription, but by mistake I subscribed for 1 month instead of renewing the family subscription, can any Spotify admin solve it?
Hi, I wanted to renew my family subscription, but by mistake I subscribed for 1 month instead of renewing the family subscription, can any Spotify admin solve it?
Spotify Legend
556 Views
2 replies
0 likes
Hi,I'm new to Spotify. Yesterday I subscribed to and paid $119.88 for a yearly "Premium" subscription thinking it was the family plan. How do I switch this to the "Family" subscription?Thanks,James
Hi, I'm new to Spotify. Yesterday I subscribed to and paid $119.88 for a yearly "Premium" subscription thinking it was the family plan. How do I switch this to the "Family" subscription?...
Spotify Legend
897 Views
2 replies
0 likes
PlanPremium + HeadspaceCountryThe Netherlands My Question or IssueHi!I currently live in the Netherlands, but I will soon be staying in Denmark for a few months. I am not permanently moving to Denmark and will return to the Netherlands. Will I still ...
Plan Premium + Headspace Country The Netherlands My Question or Issue Hi! I currently live in the Netherlands, but I will soon be staying in Denmark for a few months. I am not perma...
Spotify Star
624 Views
1 replies
0 likes
PlanPremium ran out on 8th Aug. Now it is free account.CountryI am currently live in China mainland, but I created an HK premium account via 12 months gift card redeemed back in 2018 when traveling in Hong Kong. Device(OnePlus 6)Operating System(Andr...
Plan Premium ran out on 8th Aug. Now it is free account. Country I am currently live in China mainland, but I created an HK premium account via 12 months gift card redeemed back in 2018 when trave...
Community Legend
3258 Views
3 replies
0 likes
Estava pagando pelo plano de estudante, e do nada este mês veio descontado o valor Premium integral, de 16,90 sem desconto para estudante. Acabei de cancelar o spotify e quero o reembolso deste valor. Pois não vou pagar por um plano que não contratei...
Estava pagando pelo plano de estudante, e do nada este mês veio descontado o valor Premium integral, de 16,90 sem desconto para estudante. Acabei de cancelar o spotify e quero o reembolso deste valor...
Spotify Star
464 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
1539 Views
1 replies
0 likes
CountryBrasil My Question or IssueI live in Brazil, if i buy an gift card in Brazil and give to someone who isn't in Brazil, does the gift card still work?
Country Brasil My Question or Issue I live in Brazil, if i buy an gift card in Brazil and give to someone who isn't in Brazil, does the gift card still work?
Visitor
1719 Views
2 replies
0 likes
I am permanently moving back to the UK after 15 years in the US. I looooove Spotify and I'm desperate not to lose all my playlists. and my DW suggestions. I *think* I can retain my US account and listen back home, but that would require I pay in the ...
I am permanently moving back to the UK after 15 years in the US. I looooove Spotify and I'm desperate not to lose all my playlists. and my DW suggestions. I *think* I can retain my US accoun...
Casual Listener
2019 Views
3 replies
0 likes
PlanPremiumCountryUSDeviceDELL InspironOperating SystemWindows 10 My Question or IssueI can't login in to Hulu. I have reset my password twice and the login info that I use for Spotify (my Facebook info) is not working. SOS!
Plan Premium Country US Device DELL Inspiron Operating System Windows 10 My Question or Issue I can't login in to Hulu. I have reset my password twice and the login info that...
Spotify Star
436 Views
1 replies
0 likes
Bonjour, Je souhaiterais changer d’abonnement prenium pour l’abonnement family. Toutefois, un message d’erreur s’affiche lorsque je souhaite effectuer le changement sur mon compte. voir photo ci jointe. comment puis je procéder ? en vous remerciant p...
Bonjour, Je souhaiterais changer d’abonnement prenium pour l’abonnement family. Toutefois, un message d’erreur s’affiche lorsque je souhaite effectuer le changement sur mon compte. voir photo ...
Spotify Star
1067 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S20Operating SystemAndroidMy Question or IssueHi, so as a part of my Samsung Purchase I received 6 months of Spotify Premium freom Samsung. I was already paying for Premium before receiving this offer, and di...
Plan Premium Country USA Device Samsung Galaxy S20 Operating System Android My Question or Issue Hi, so as a part of my Samsung Purchase I received 6 months of Spotify Premium freom ...
Casual Listener
802 Views
2 replies
0 likes
PlanPremium My Question or IssueI have 148 days left of Spotify premium, but I am thinking I want to start a Spotify Duo plan with one of my family members. If I were to start this plan, would I still have the remaining days of premium I paid for, al...
Plan Premium My Question or Issue I have 148 days left of Spotify premium, but I am thinking I want to start a Spotify Duo plan with one of my family members. If I were to start th...
Spotify Star
800 Views
1 replies
0 likes
PlanFree/PremiumCountryKazakhstanDevicePCOperating System(Windows 10) Why are the subscription prices higher than in Russia, there is no free subscription for three months? This is very bad for the community of Kazakhstan.
Plan Free/Premium Country Kazakhstan Device PC Operating System (Windows 10) Why are the subscription prices higher than in Russia, there is no free subscription for three months? Thi...
Regular
926 Views
2 replies
0 likes
Hi, spotify, I'm from Kazakhstan i want to say you're price on indevisual plan is very high, We can't pay that price. Even Apple music price have i a less price It's to apple music in my country. Price 1000 tenge or 2 dollars if you convert tenge to ...
Hi, spotify, I'm from Kazakhstan i want to say you're price on indevisual plan is very high, We can't pay that price. Even Apple music price have i a less price It's to apple music in my country. Pri...
Regular
713 Views
1 replies
3 likes
PlanPremiumCountryUSADeviceiPhone XS MaxOperating SystemiOS 13 My Question or IssueI know in order to change your payment date you have to cancel your subscription and start again on whatever desired day, but if I cancel my premium subscription, will...
Plan Premium Country USA Device iPhone XS Max Operating System iOS 13 My Question or Issue I know in order to change your payment date you have to cancel your subscription and start ...
Moderator
564 Views
1 replies
0 likes
PlanFree/PremiumCountryINDIA DeviceASUS ZENFONE MAX PRO M2 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemANDROID OREO(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been trying to subscribe to Spotify premium for...
Plan Free/Premium Country INDIA Device ASUS ZENFONE MAX PRO M2 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ANDROID OREO (iOS 10, Android O...
Moderator
487 Views
1 replies
0 likes
PlanFreeCountryUkraine DeviceiPhone 11Operating SystemiOS 13 My Question or IssueI tried to get Premium for 3 days. I've enough money and tried to pay by incognito page. Country setting are also fine. What should I do? Are there any ways to contact w...
Plan Free Country Ukraine Device iPhone 11 Operating System iOS 13 My Question or Issue I tried to get Premium for 3 days. I've enough money and tried to pay by incogni...
Spotify Star
450 Views
1 replies
0 likes
PlanPremium DuoCountryCanadaDevice(Laptop)Operating System(Windows 10) My Question or IssueI could not change my premium subscription to duo. I found this(https://community.spotify.com/t5/Ongoing-Issues/Cannot-switch-to-Premium-Duo/idi-p/4988568#) an...
Plan Premium Duo Country Canada Device (Laptop) Operating System (Windows 10) My Question or Issue I could not change my premium subscription to duo. I found this(https://community.s...
Spotify Star
577 Views
2 replies
1 likes
But showing it over and over is spam! I already pay! And Spotify is spamming me!
But showing it over and over is spam! I already pay! And Spotify is spamming me!
Spotify Star
545 Views
1 replies
0 likes
