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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147350 Views

69 replies

10 likes

Premium for Family
  • 147350 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93136 Views

89 replies

4 likes

  • 93136 Views
  • 89 replies
  • 4 likes

Superuser Contribution Really poor experience with customer service.

Long story short: I am stuck in a different country because of Covid and needed help to resubscribe to my paid account, but because my credit card country doesn't match the country I am currently stuck in, I am unable to pay for a subscription. I was...

Visitor

Long story short: I am stuck in a different country because of Covid and needed help to resubscribe to my paid account, but because my credit card country doesn't match the country I am currently stu...

Elena

Moderator

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed after expired for 3days

After subscription was expired for 3days since 18July, today 21July I paid for the same plan with Premium Family but my next subscription date will be 18Aug which I lose 3days.during those expired days I couldn’t even use Spotify.

Casual Listener

After subscription was expired for 3days since 18July, today 21July I paid for the same plan with Premium Family but my next subscription date will be 18Aug which I lose 3days. during those expire...

Xenia

Moderator

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Overcharged

Upon checking with my billing company, I was overcharged by 4.64% of my proper billing. Please resolve this,

Visitor

Upon checking with my billing company, I was overcharged by 4.64% of my proper billing. Please resolve this,

Xenia

Moderator

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Automatic payment failing since last month

Hi, I'm on Premium for quite a long time, but last month, payment failure appeared that Spotify couldn't charge my card. Same thing happened this month. I have to go to payments, enter THE SAME card again and then it's ok. Until last month, there was...

Casual Listener

Hi, I'm on Premium for quite a long time, but last month, payment failure appeared that Spotify couldn't charge my card. Same thing happened this month. I have to go to payments, enter THE SAME card ...

bgpetr

Casual Listener

1243 Views

2 replies

0 likes

Payment failure
  • 1243 Views
  • 2 replies
  • 0 likes

Superuser Contribution About free subscription and premium subscription

PlanFree/PremiumCountryKazakhstan DeviceiPhone XR Operating SystemiOS 10 My Question or IssueFirstly, I can’t use my first month free subscription. I don’t know but today my “month” subscription ends.Secondly, because of end of my “month “ subscripti...

Visitor

Plan Free/Premium Country Kazakhstan  Device iPhone XR  Operating System iOS 10   My Question or Issue Firstly, I can’t use my first month free subscription. I don’t know but...

Ivan

Spotify Legend

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for one year up-front. Is there a cost effective way for me to switch to Duo?

In October, I purchased on year of Spotify Premium, as opposed to a subscription. I did this because my wife already had an account and the family plan didn't make sense for us.I did not realize that "Duo" was being introduced a few months later, oth...

Regular

In October, I purchased on year of Spotify Premium, as opposed to a subscription. I did this because my wife already had an account and the family plan didn't make sense for us. I did not realize ...

Elena

Moderator

2692 Views

5 replies

0 likes

  • 2692 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution My 3 months trial sub suddenly stoppped without any notifications

PlanPremiumCountryIndonesia Operating System(Android, Windows 10)My Question or IssueI registered for the 3 month trials on 26 June 2020 and it was fine untill today my account went back as a Free account without any notifs. Is there any solutions fo...

Casual Listener

Plan Premium Country Indonesia  Operating System (Android, Windows 10) My Question or Issue I registered for the 3 month trials on 26 June 2020 and it was fine untill today my account wen...

DekApiz

Casual Listener

978 Views

4 replies

0 likes

Account
Premium
Subscription
  • 978 Views
  • 4 replies
  • 0 likes

Wrongly charged

For some reason I was charged the Duo plan when I always pay for the student one. I tried navigating the help section of the site but there's not a lot I can do there. There's not a lot of information on how to contact spotify directly CountryBrazil

Visitor

For some reason I was charged the Duo plan when I always pay for the student one.  I tried navigating the help section of the site but there's not a lot I can do there. There's not a lot of i...

Billy-J

Spotify Star

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

I cant get into my account

i deleted my facebook account that was connected to my spotify and now i cant log into my account that has premium. I have tried every email and password i have and have tried to reset them all and no luck. This isnt the first time i have had to go t...

Visitor

i deleted my facebook account that was connected to my spotify and now i cant log into my account that has premium. I have tried every email and password i have and have tried to reset them all and n...

Billy-J

Spotify Star

431 Views

1 replies

0 likes

Account Problem
  • 431 Views
  • 1 replies
  • 0 likes

Solved!! Can I share a Premium subscription with a close friend?

I'm very interested in subscribing for Spotify Premium subscription!But because of my not very well financial situation, just wondering if I can share my subscription with one close friend of mine?! like the same people do with a Netflix Ultra plan (...

Regular

I'm very interested in subscribing for Spotify Premium subscription! But because of my not very well financial situation, just wondering if I can share my subscription with one close friend of ...

azspotaz

Regular

25999 Views

8 replies

0 likes

sharing
  • 25999 Views
  • 8 replies
  • 0 likes

Superuser Contribution Change accounts

PlanFamily PremiumCountryUKDeviceiPhone 8Operating SystemiOS10 My Question or IssueI have Family premium and want to cancel it to just premium, help would be gratefully received

Visitor

  Plan Family Premium Country UK Device iPhone 8 Operating System iOS10   My Question or Issue I have Family premium and want to cancel it to just premium, help would be grateful...

Petya

Community Legend

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't buy a premium

PlanFreeCountryRussiaDevicePC, Galaxy A50Operating SystemAndroid Oreo, Windows 10 My Question or IssueCan't buy a premium

Visitor

Plan Free Country Russia Device PC, Galaxy A50 Operating System Android Oreo, Windows 10   My Question or Issue Can't buy a premium 

Elena

Moderator

512 Views

1 replies

1 likes

  • 512 Views
  • 1 replies
  • 1 likes

Solved!! New profiles with free subscription have premium features

I recommend Spotify to my friends. They created the new profiles with the free subscription. But it looked like a premium version, they now can choose any song to play and play the previous song, they don't even have ads,have unlimited skips, also th...

Casual Listener

I recommend Spotify to my friends. They created the new profiles with the free subscription. But it looked like a premium version, they now can choose any song to play and play the previous song, the...

Jose_M

Spotify Star

9036 Views

3 replies

0 likes

New account
New Member
Premium
Profile information
Subscription
  • 9036 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment by paypal not working

PlanPremiumCountryPortugalDeviceLaptop and Samsung Galaxy A7Operating SystemWindows and Android Hi,I'm trying to get spotify premium and when I get to the payment part I can't pay, with Paypal. Whenever I login through Paypal it doesn't let me pay an...

Casual Listener

Plan Premium Country Portugal Device Laptop and Samsung Galaxy A7 Operating System Windows and Android   Hi, I'm trying to get spotify premium and when I get to the payment part I can'...

Petya

Community Legend

1788 Views

3 replies

0 likes

Payment Problems
Premium 3 Month Trial
  • 1788 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium and I switched to a family account

I switched to the family account about a month ago on a different payment card. But they have took the new cards money £15 and they are taking the old cards money too which is £10. So they’re taking both still but ive swapped to just family PlanPremi...

Casual Listener

I switched to the family account about a month ago on a different payment card. But they have took the new cards money £15 and they are taking the old cards money too which is £10. So they’re taking ...

Xenia

Moderator

767 Views

3 replies

0 likes

  • 767 Views
  • 3 replies
  • 0 likes

Superuser Contribution Card data entry problem

PlanFree / PremiumСтранаKazakhstanустройствоGoogle pixel 1Операционная системаAndroid 10 Мой вопрос или проблемаI can't enter the bank card details, I am studying in Russia, but at the moment I am at home in Kazakhstan and when entering the card data...

Visitor

Plan Free / Premium Страна Kazakhstan устройство Google pixel 1 Операционная система Android 10   Мой вопрос или проблема I can't enter the bank card details, I am studying in Russia,...

Ivan

Spotify Legend

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium stopped working

I have a Family Premium account. It stopped working on all devices (laptop (Windows 10), Android phone (OnePlus 8 Pro), Android auto). I checked the subscription, is is still Family PremiumI was asked to update payment details, because my card was ab...

Casual Listener

I have a Family Premium account. It stopped working on all devices (laptop (Windows 10), Android phone (OnePlus 8 Pro), Android auto).   I checked the subscription, is is still Family Premium ...

Ivan

Spotify Legend

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify Premium is on my phone but not my laptop

Today is the first time I have logged onto Spotify on my laptop and it says I have the free version, it keeps asking me to sign up for the Premium version, but I already have it. My account page also says I have the free version, but I don't. I've ju...

Visitor

Today is the first time I have logged onto Spotify on my laptop and it says I have the free version, it keeps asking me to sign up  for the Premium version, but I already have it. My account pag...

Ivan

Spotify Legend

1071 Views

1 replies

0 likes

  • 1071 Views
  • 1 replies
  • 0 likes

Superuser Contribution Picked Family, than changed to duo - was charged

Hello, I just registered on Spotify and wanted to benefit from the 1 month free of spotify. I selected the family pack first, but after i saw that they need to live with me - I actually selected the duo and was charged from my card. is it possible to...

Casual Listener

Hello,  I just registered on Spotify and wanted to benefit from the 1 month free of spotify.  I selected the family pack first, but after i saw that they need to live with me - I actual...

Ivan

Spotify Legend

529 Views

2 replies

0 likes

  • 529 Views
  • 2 replies
  • 0 likes

Premium expires until September. What if I get premium now under a different plan?

Hello Spotify community. I can't find an answer to this question so I decided to post here for answers. Sorry if the subject did not make sense. I cancelled my premium subscription and it doesn't expire until September. I am planning to get premium a...

Visitor

Hello Spotify community. I can't find an answer to this question so I decided to post here for answers. Sorry if the subject did not make sense. I cancelled my premium subscription and it doesn't exp...

Billy-J

Spotify Star

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes