Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131790 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
65791 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
247659 Views
151 replies
13 likes
PlanPremiumCountrySwedenDeviceSamsung A6Operating SystemAndroid 9 My Question or IssueMy partner set up Duo subscription and invited me. We both have everything set up in Sweden (account, payment, etc). When I enter the address (exactly the same as m...
Plan Premium Country Sweden Device Samsung A6 Operating System Android 9 My Question or Issue My partner set up Duo subscription and invited me. We both have everything set up in Swe...
Spotify Star
1125 Views
1 replies
0 likes
Why has Spotify 3 month premium trail been replaced by 1 month
Why has Spotify 3 month premium trail been replaced by 1 month
Community Legend
473 Views
1 replies
0 likes
Hi,I need your help with my spotify problem. I can't upgrade my acc to premium with all payment option. I did restart my acc and also uninstalled my spotify app. Looking forward for your help Thanks
Hi, I need your help with my spotify problem. I can't upgrade my acc to premium with all payment option. I did restart my acc and also uninstalled my spotify app. Looking forward for your h...
Spotify Legend
882 Views
2 replies
0 likes
PlanStudent PremiumCountryUSADevice(Dell Laptop, iPhone XS)Operating System(iOS 13, Windows 10.) My Question or IssueIn attempting to sign up for a Duo subscription, I keep getting the error "It looks like you're not eligible for that offer, but we f...
Plan Student Premium Country USA Device (Dell Laptop, iPhone XS) Operating System (iOS 13, Windows 10.) My Question or Issue In attempting to sign up for a Duo subscription, ...
Spotify Star
9155 Views
6 replies
0 likes
Hello I've upgraded to Premium for Family, however for invite family member, I try to click "www.spotify.com/account/family" but always loading and never finish.I try so many times. We lived in Jakarta, Indonesia How can we resolve this? Thanks
Hello I've upgraded to Premium for Family, however for invite family member, I try to click "www.spotify.com/account/family" but always loading and never finish. I try so many times. ...
Roadie
1214 Views
11 replies
0 likes
I can't find it now.Only 1 month free premium is avaliabe now. Please clarify.PlanFree/PremiumCountryIsraelDeviceSamsung GalaxyOperating SystemAndroid My Question or Issue
I can't find it now. Only 1 month free premium is avaliabe now. Please clarify. Plan Free/Premium Country Israel Device Samsung Galaxy Operating System Android My Question or Issue ...
Community Legend
569 Views
1 replies
0 likes
PlanFreeCountryThe USDeviceTavolga c24Operating SystemAvrora OS My Question or IssueI'm a Russian President and currently spying in Washington DC. The issue is Spotify billing don't accept Russian credit cards but my new constitutional reform disallo...
Plan Free Country The US Device Tavolga c24 Operating System Avrora OS My Question or Issue I'm a Russian President and currently spying in Washington DC. The issue is Spotify billin...
Roadie
496 Views
1 replies
0 likes
PlanPremiumCountryBulgaria My Question or IssueHey, my payment occurs on the 3rd of every month, but a few days ago I lost my credit card and had it blocked. As now I'm waiting 5 working days to get my new card, I won't be able to fulfill the payment...
Plan Premium Country Bulgaria My Question or Issue Hey, my payment occurs on the 3rd of every month, but a few days ago I lost my credit card and had it blocked. As now I'm waiting 5 wor...
Community Legend
612 Views
1 replies
0 likes
PlanPremiumCountryNetherlandsDevice-Operating SystemAndroid 10, iOS 13 My Question or Issuehello, I was looking into my Spotify account, and found out that I have still a saved payment method. As I don’t use this anymore and only get premium with tho...
Plan Premium Country Netherlands Device - Operating System Android 10, iOS 13 My Question or Issue hello, I was looking into my Spotify account, and found out that I h...
Roadie
1316 Views
3 replies
0 likes
Buenos días Tengo un problema realice el pago de mi cuenta desde la aplicación de mi tarjeta y no recibí el código de canje a mi correo electrónico y el pago se realizó tanto así que recibí el archivo de pago y quisiera saber si procede con esto grac...
Buenos días Tengo un problema realice el pago de mi cuenta desde la aplicación de mi tarjeta y no recibí el código de canje a mi correo electrónico y el pago se realizó tanto así ...
613 Views
0 replies
0 likes
Hi, it should be great to have a 1 year subsription option with a discount like deezer 2 month free 1 year PlanPremiumCountry Romania Device(iPhone X)Operating System(iOS 14)
Hi, it should be great to have a 1 year subsription option with a discount like deezer 2 month free 1 year Plan Premium Country Romania Device (iPhone X) Operating System (iO...
Spotify Star
859 Views
3 replies
0 likes
PlanFreeCountryCanadaDeviceiPhone 6s, Macbook ProOperating SystemiOS 10 I have been trying to sign up for Premium and every time I put in my valid info I get an error message that says: "Something went wrong. Try again, or get help." I have looked up...
Plan Free Country Canada Device iPhone 6s, Macbook Pro Operating System iOS 10 I have been trying to sign up for Premium and every time I put in my valid info I get an error message t...
Roadie
669 Views
1 replies
0 likes
My Question or Issue:I am in a Premium Family account. A year ago I had a normal Spotify Premium Account, but then my Family bought the Family Premium. I still pay every Month 9,99€. How can I stop the transaction? Because I am in a Family Premium Ac...
My Question or Issue: I am in a Premium Family account. A year ago I had a normal Spotify Premium Account, but then my Family bought the Family Premium. I still pay every Month 9,99€. How can I stop...
Community Legend
501 Views
3 replies
0 likes
My Question or Issue Good morning.Yesterday I upgraded my subscription. Was charged £0.01 to confirm card and boom no subscription showing in my profile. PayPal receipt sent to the same email that I use to log in to Spotify. My kids want their beats ...
My Question or Issue Good morning. Yesterday I upgraded my subscription. Was charged £0.01 to confirm card and boom no subscription showing in my profile. PayPal receipt sent to the same em...
Moderator
662 Views
6 replies
0 likes
PlanPremiumCountryOmanDevice(iPhone 11 pro)Operating System(iOS 13.5.1) My Question or IssueI have had my Spotify account for a while now but i've noticed that many of my favorite artists' albums are not available in my country and it sucks and i kno...
Plan Premium Country Oman Device (iPhone 11 pro) Operating System (iOS 13.5.1) My Question or Issue I have had my Spotify account for a while now but i've noticed that many of ...
Moderator
492 Views
1 replies
0 likes
PlanFree/PremiumCountryUnited States DeviceGalaxy A10e, Intel(R) Core(TM) i5-2400Operating SystemWindows 10 I'm trying to buy Premium with my debit card. However; whenever I do try to process it, I get the message, "Something went wrong. Please try a...
Plan Free/Premium Country United States Device Galaxy A10e, Intel(R) Core(TM) i5-2400 Operating System Windows 10 I'm trying to buy Premium with my debit card. However; whenev...
Moderator
335 Views
1 replies
0 likes
I changed my plan from Spotify Premium to Spotify Duo Premium, on my account receipts only the Spotify Duo Plan but in my bank account I am paying the Spotify Premium and Spotify Duo Premium. I want to be reimbursed the 3 months that I have paid tw...
I changed my plan from Spotify Premium to Spotify Duo Premium, on my account receipts only the Spotify Duo Plan but in my bank account I am paying the Spotify Premium and Spotify Duo Premiu...
Spotify Legend
387 Views
1 replies
0 likes
My son had his own Student Premium account. As we are deciding to use Spotify as well and have our other kids on the plan, we are trying to switch our older son from his Student account to our family plan. We canceled his account so that he is not bi...
My son had his own Student Premium account. As we are deciding to use Spotify as well and have our other kids on the plan, we are trying to switch our older son from his Student account to our family...
Moderator
1326 Views
3 replies
0 likes
.PlanStudent/Premium with Hulu US DeviceiPhone 8 Plus usually I am charged 5.99 every month for my subscription because I am a student however, I was charged 10$ this month and the same amount is set to come out for next month. They didn’t send me an...
. Plan Student/Premium with Hulu US Device iPhone 8 Plus usually I am charged 5.99 every month for my subscription because I am a student however, I was charged 10$ ...
Spotify Legend
389 Views
1 replies
0 likes
PlanFreeCountryItalyDevicePlastation 4, Samsung S9, PCOperating SystemAndroid, Windows 10My Question or IssueIf I buy the 2 months premium offer for € 1.99 for my Playstation the advantages I get with the premium I can get them on other devices like ...
Plan Free Country Italy Device Plastation 4, Samsung S9, PC Operating System Android, Windows 10 My Question or Issue If I buy the 2 months premium offer for € 1.99 for my Playstation the ad...
Casual Listener
706 Views
2 replies
0 likes
