Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7725 Views
  • 23 replies
  • 2 likes
  • 7725 Views
  • 23 replies
  • 2 likes

Why are promotional offers being sent to ineligible accounts? Sick of liars and thieves.

3 months free was the promotion sent to MY SPECIFICALLY LOGGED IN ACCOUNT, but it charged me instantly. Upon having to research why this happened. It then tells me, "if I used a promotion before(over a year ago) I then can't use any promotion again."...

  • Casual Listener
  • 3 months free was the promotion sent to MY SPECIFICALLY LOGGED IN ACCOUNT, but it charged me instantly. Upon having to research why this happened. It then tells me, "if I used a promotion before(over...
  • Billy-J
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

6 month free trial

PlanPremiumCountryUSADeviceGalaxy Note 10+Operating SystemAndroid My Question or IssueI have been a Premium member for a couple of years and recently purchased a new phone. One of the promo's for purchasing the phone was 6 months of free Spotify Prem...

  • Visitor
  • Plan Premium Country USA Device Galaxy Note 10+ Operating System Android   My Question or Issue I have been a Premium member for a couple of years and recently purchased a new phone.&n...
  • user-removed
  • Not applicable
  • 1104 Views
  • 1 replies
  • 0 likes
  • 1104 Views
  • 1 replies
  • 0 likes

Three months premium: LIE

Today, I paid 3 months of premium for 9.99, my subscription says it expires in a month and then I pay 9.99 for each month. Why? I have paid for three months ... Can someone solve the problem? I feel cheated, I read the terms of use and it says that i...

  • Newbie
  • Today, I paid 3 months of premium for 9.99, my subscription says it expires in a month and then I pay 9.99 for each month. Why? I have paid for three months ... Can someone solve the problem? I feel ...
  • sKILLsEw
  • Casual Listener
  • 431 Views
  • 2 replies
  • 2 likes
  • 431 Views
  • 2 replies
  • 2 likes

Premium trial

PlanFree/Premium trialCountyThe NetherlandsOperating SystemAndroid My Question or IssueI decided to try out the 3 month trial and i received an email i got the 3 month trial, but in my subscription status it says i have Spotify free, i also cant down...

  • Regular
  •   Plan Free/Premium trial County The Netherlands Operating System Android   My Question or Issue I decided to try out the 3 month trial and i received an email i got the 3 month tr...
  • JamesTatuh
  • Regular
  • 763 Views
  • 10 replies
  • 1 likes
  • 763 Views
  • 10 replies
  • 1 likes

Üyelik Başlangıç

Plan PremiumTurkey Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I had a problem with my credit card and i couldn'y pay montly fee. I have paid now but renewe...

  • Casual Listener
  • Plan  Premium Turkey   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • OneByBoo
  • Roadie
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

Me cobraron el mes de prueba

Inicie mi mes de prueba, recibi en mi correo un recibo por $0, pero tengo el cargo por $99 en mi cuenta

  • Newbie
  • Inicie mi mes de prueba, recibi en mi correo un recibo por $0, pero tengo el cargo por $99 en mi cuenta  
  • Rene01
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Spotify Subscription in a State That I do not Reside

PlanWilling to change to premium and most likely willCountryUnited StatesDeviceiPhone 7Operating SystemiOS 10 My Question or IssueI live in the state of Oregon which does not have sales tax and therefore no additional taxes to pay when I switch to Sp...

  • Visitor
  • Plan Willing to change to premium and most likely will Country United States Device iPhone 7 Operating System iOS 10   My Question or Issue I live in the state of Oregon which does not...
  • Rene01
  • Community Legend
  • 851 Views
  • 1 replies
  • 0 likes
  • 851 Views
  • 1 replies
  • 0 likes

Being charged but dont have access to premium services

Didnt approve a premium accountI have started being charged monthly (twice) and when I look on my phone at the ‘account’ section it says FREE and therefore I can’t get any premium services or download anything i have checked my email and I cannot see...

  • Newbie
  • Didnt approve a premium account I have started being charged monthly (twice) and when I look on my phone at the ‘account’ section it says FREE and therefore I can’t get any premium services or downl...
  • Jose_M
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

falha de pagamento

PlanPremiumCountry BrazilDeviceMacbook Pro, PCOperating SystemLinux, Mac OS and Linux My Question or Issue Olá! Pago meu spotify usando o cartão nubank. Infelizmente esse mês, não foi cobrado o valor automaticamente. Li no site que era necessário esp...

  • Newbie
  • Plan Premium Country  Brazil Device Macbook Pro, PC Operating System Linux, Mac OS  and Linux   My Question or Issue   Olá! Pago meu spotify usando o cartão nubank. Inf...
  • Brunelicia
  • Community Legend
  • 866 Views
  • 5 replies
  • 0 likes
  • 866 Views
  • 5 replies
  • 0 likes

Paying Premium account with gift cards

Hi,I have a free account and I would like to get a Premium one but I dont want to give my bank details. Would it be possible to pay using gift cards? If that is possible, how does it work? Would I be able to get the 3 months free trial as well? Thank...

  • Newbie
  • Hi, I have a free account and I would like to get a Premium one but I dont want to give my bank details. Would it be possible to pay using gift cards? If that is possible, how does it work? Would I ...
  • Jesusvm_06
  • Gig Goer
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Familiar não consegue entrar entrar no plano

Uma familiar, que fazia parte do meu plano, mora comigo, teve sua conta desvinculada do meu plano familiar. Ao enviar novamente o convite, ela não consegue entrar... a mensagem não explica o porquê, só diz que ela não pode fazer parte...! Já reenviei...

  • Newbie
  • Uma familiar, que fazia parte do meu plano, mora comigo, teve sua conta desvinculada do meu plano familiar. Ao enviar novamente o convite,  ela não consegue entrar... a mensagem não explica o po...
  • Rene01
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • Plan Familiar Premium
  • 376 Views
  • 1 replies
  • 0 likes

Linking New Spotify Premium to Existing Hulu (w/ads & no add-ons) - bad gateway

PlanPremiumCountryUSADevices/Operating Systems/Browsers (tried all of these)PC - Windows 10 in chrome regular, incognito, and in edgeMAC OS - Mojave latest in chrome regular, incognito, and in safari I tried every combination of the above and below t...

  • Newbie
  • Plan Premium Country USA Devices/Operating Systems/Browsers (tried all of these) PC - Windows 10 in chrome regular, incognito, and in edge MAC OS - Mojave latest in chrome regular, incognito, a...
  • Rene01
  • Community Legend
  • 1825 Views
  • 1 replies
  • 0 likes
  • 1825 Views
  • 1 replies
  • 0 likes

[All Platforms][Other] Issues with Google Home Mini Offer, Spotify or Google

So here is my issue with this whole Google Home Mini offer for premium users, tl;dr; Have spent hours of my life talking to both Google and Spotify support and neither company will take ownership of me not receiving the offer or provide a solution. W...

  • Newbie
  • So here is my issue with this whole Google Home Mini offer for premium users,   tl;dr; Have spent hours of my life talking to both Google and Spotify support and neither company will take owne...
  • Rene01
  • Community Legend
  • 640 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 640 Views
  • 1 replies
  • 0 likes

Did they fix the 320k to Chromecast bug yet? I want 320k from Chromecast audio!

PlanPremiumCountryUSADeviceGoogle PixelOperating SystemAndroid My Question or IssueI have been told and research tells me that spotify transcodes the 320k vorbis output into 256k AAC for the Chomecast, in my case, Chromecast Audio. This is unacceptab...

  • Casual Listener
  • Plan Premium Country USA Device Google Pixel Operating System Android   My Question or Issue I have been told and research tells me that spotify transcodes the 320k vorbis output into ...
  • Rene01
  • Community Legend
  • 569 Views
  • 1 replies
  • 1 likes
  • 569 Views
  • 1 replies
  • 1 likes

My account is frequently getting hacked!

Hi all, I have a premium Spotify account (only one user), and it is being frequently hacked by the same user since a couple of months. Which is extremely annoying, as when I try listening music it is a dual between him and I on whom is going to liste...

  • Visitor
  • Hi all,   I have a premium Spotify account (only one user), and it is being frequently hacked by the same user since a couple of months. Which is extremely annoying, as when I try listening mu...
  • OneByBoo
  • Roadie
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Samsung S10 6-months Subscription

Hi! I want to ask? I got my Samsung Galaxy S10 a months ago and I never really noticed that I can have free 6-months subscription in Premium Tab. So I knew that I can buy Spotify Premium on website because I thought it was easier so I bought it there...

  • Newbie
  • Hi!   I want to ask? I got my Samsung Galaxy S10 a months ago and I never really noticed that I can have free 6-months subscription in Premium Tab. So I knew that I can buy Spotify Premium on ...
  • Luan
  • Spotify Star
  • 749 Views
  • 1 replies
  • 0 likes
  • 749 Views
  • 1 replies
  • 0 likes

i cannot upgrade to premium

helloi want to have a premium account but it says that in this app they cannot do it.. i have an iphone7 and live in Germany

  • Casual Listener
  • hello i want to have a premium account but it says that in this app they cannot do it..   i have an iphone7 and live in Germany      
  • Noah
  • Spotify Star
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Payment Method and Country Don't Match

Plan: PremiumDevice: iPhone 8Country: Philippines Hello, I've already read several forums about my problem but none of them seems to work. I've been using Spotify for several years and my recent payment is not being processed because my country doesn...

  • Casual Listener
  • Plan: Premium Device: iPhone 8 Country: Philippines   Hello, I've already read several forums about my problem but none of them seems to work. I've been using Spotify for several years and m...
  • Jesusvm_06
  • Gig Goer
  • 4203 Views
  • 3 replies
  • 0 likes
  • 4203 Views
  • 3 replies
  • 0 likes

Multiple gift cards activation

Hi everyone, I would like to activate multiple gift cards (each allowing a free 6 month premium subscription) on my account. I already do the test with one, but I read that the gifft card were only valid for 12 months. I was wondering if I could chai...

  • Visitor
  • Hi everyone,   I would like to activate multiple gift cards (each allowing a free 6 month premium subscription) on my account.   I already do the test with one, but I read that the giff...
  • Billy-J
  • Spotify Star
  • 639 Views
  • 1 replies
  • 0 likes
  • 639 Views
  • 1 replies
  • 0 likes

No trial

PlanPremiumCountryIndiaDeviceRealMe 3 ProOperating SystemAndroid Pie My Question or Issue:-I didn't get any trial of any sort. Before subscribing I was getting ads that i will get 3 month free trial on student registration but i didn't receive any su...

  • Visitor
  •   Plan Premium Country India Device RealMe 3 Pro Operating System Android Pie   My Question or Issue:-I didn't get any trial of any sort. Before subscribing I was getting ads that...
  • Billy-J
  • Spotify Star
  • 351 Views
  • 3 replies
  • 0 likes
  • 351 Views
  • 3 replies
  • 0 likes