Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 89380 Views
- 54 replies
- 5 likes
- 89380 Views
- 54 replies
- 5 likes
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Account & Payment
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11232 Views
- 24 replies
- 2 likes
- 11232 Views
- 24 replies
- 2 likes
Change Premium to Family Plan
PlanPremiumCountryPortugalDevice Operating SystemAndroid My Question or Issue Hello,I am a user of the Family plan, however I change the debit card I use to pay the Family paln. Unfortunately the notification saying that my premium is over send me to...
- Plan Premium Country Portugal Device Operating System Android My Question or Issue Hello, I am a user of the Family plan, however I change the debit card I use ...
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- Community Legend
- 343 Views
- 1 replies
- 0 likes
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Payment
- 343 Views
- 1 replies
- 0 likes
Transfer partner account to a personal account
PlanVodafone Partner Premium accountCountryUK My Question or IssueCan I retain/transfer my existing account that I have through a Vodafone subscription to a personal account?
- Plan Vodafone Partner Premium account Country UK My Question or Issue Can I retain/transfer my existing account that I have through a Vodafone subscription to a personal account?
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- Community Legend
- 604 Views
- 1 replies
- 0 likes
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Partnerretaintransfervodafone
- 604 Views
- 1 replies
- 0 likes
Subscription failed
PlanFreeCountryIndiaDeviceMi note 4Operating SystemAndroid My Question or Issue I paid for one month subscription of 129 INR but my account hasn't been updated. I have attached the payment receipt.
- Plan Free Country India Device Mi note 4 Operating System Android My Question or Issue I paid for one month subscription of 129 INR but my account hasn't been updated. I have a...
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- Roadie
- 759 Views
- 1 replies
- 0 likes
- 759 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution No subscription option without 3 months trial
Hi everybody, I got my old free account on which I may have tried the premium features a few years ago. I would like to subscribe to a Family plan as I plan to use Spotify and grant my little sister an access. In the process I finally get to https://...
- Hi everybody, I got my old free account on which I may have tried the premium features a few years ago. I would like to subscribe to a Family plan as I plan to use Spotify and grant...
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- Community Legend
- 10962 Views
- 20 replies
- 0 likes
- 10962 Views
- 20 replies
- 0 likes
Solved!!Superuser Contribution Unable to change payment method from PayPal to bank deposit.
My current subscription is Family Premium and is paid monthly using PayPal. since I no longer have credit card associated with PayPal, I wish to change it to pay one year using bank deposit. But when I try to change the payment method, my choice is o...
- My current subscription is Family Premium and is paid monthly using PayPal. since I no longer have credit card associated with PayPal, I wish to change it to pay one year using bank deposit. But when...
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- Spotify Legend
- 1125 Views
- 4 replies
- 0 likes
- 1125 Views
- 4 replies
- 0 likes
Superuser Contribution Payment failed. Try again, or use a different payment method.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've had Spotify premium for quite a while now, and I've never encountered payment issues. J...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
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- Casual Listener
- 635 Views
- 2 replies
- 3 likes
- 635 Views
- 2 replies
- 3 likes
I am unable to change billing account
How do i change my billing account details. I go into account and my plan but there is no option to update anywhere
- How do i change my billing account details. I go into account and my plan but there is no option to update anywhere
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- Roadie
- 229 Views
- 1 replies
- 0 likes
- 229 Views
- 1 replies
- 0 likes
Not Eligible for this offer
So I just bought the xbox one gamepass not even an hour ago that came with 6 months of premium and 3 months of discord nitro I used the spotify premium QR code went to redeem it and it told me that my account was not eligible for that offer and I'm c...
- So I just bought the xbox one gamepass not even an hour ago that came with 6 months of premium and 3 months of discord nitro I used the spotify premium QR code went to redeem it and it told m...
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- Roadie
- 1654 Views
- 1 replies
- 0 likes
- 1654 Views
- 1 replies
- 0 likes
My plan changed itself from Student to Family
I recently got an email from Hulu saying:Hi Victoria,We're confirming that since your Spotify subscription has been canceled, your Hulu subscription has also been canceled.You can always reactivate your Hulu subscription at any time. There's still so...
- I recently got an email from Hulu saying: Hi Victoria, We're confirming that since your Spotify subscription has been canceled, your Hulu subscription has also been canceled. ...
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- Roadie
- 309 Views
- 2 replies
- 0 likes
- 309 Views
- 2 replies
- 0 likes
I can't login to Hulu anywhere
PlanPremiumCountryU.S.DeviceiPhone X, Windows 10 PCOperating SystemiOS 13.2.2, Windows10 My Question or IssueI have activated my Hulu account through Spotify and I have been able to watch Hulu on my phone for a while now, but I've never been able to ...
- Plan Premium Country U.S. Device iPhone X, Windows 10 PC Operating System iOS 13.2.2, Windows10 My Question or Issue I have activated my Hulu account through Spotify and I have been ...
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- Roadie
- 1844 Views
- 4 replies
- 0 likes
- 1844 Views
- 4 replies
- 0 likes
Superuser Contribution Premium subscription payed twice
PlanPremiumCountryPolandDeviceSamsung Galaxy A50Operating System(iOS 10, Android Oreo, Windows 10,etc.) So last month i checked my bank account and i saw that I payed twice for one month premium, payments were done 3 days apart. I just tought that ma...
- Plan Premium Country Poland Device Samsung Galaxy A50 Operating System (iOS 10, Android Oreo, Windows 10,etc.) So last month i checked my bank account and i saw that I payed twic...
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- Community Legend
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes
Superuser Contribution Issues with new account
SOLVED
- SOLVED
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- Spotify Legend
- 262 Views
- 2 replies
- 0 likes
- 262 Views
- 2 replies
- 0 likes
Superuser Contribution Xbox One Premium Offer
PlanFree/PremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello I received an offer from Xbox to receive a 6 month free trial of premium. W...
- Plan Free/Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
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- Spotify Legend
- 1355 Views
- 8 replies
- 5 likes
- 1355 Views
- 8 replies
- 5 likes
Solved!!Superuser Contribution Spotify Premium Voucher but already have it
I recently bought a TV and it came with a 6 month spotify premium subscription, the problem is I already have a premium subscription. How can I redeem this voucher?
- I recently bought a TV and it came with a 6 month spotify premium subscription, the problem is I already have a premium subscription. How can I redeem this voucher?
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- Spotify Legend
- 6548 Views
- 4 replies
- 0 likes
- 6548 Views
- 4 replies
- 0 likes
Superuser Contribution I want to close my account and open a new one
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Legend
- 507 Views
- 3 replies
- 0 likes
- 507 Views
- 3 replies
- 0 likes
Superuser Contribution Xbox Game Pass Spotify Premium Promotional Offer Not Working
i came across a offer 6 month of spotify premium with Xbox game pass,after the purchase i waited to receive message once i received a message with unique linki clicked on it which to me to a web pagewith start trial page after clicking on the start t...
- i came across a offer 6 month of spotify premium with Xbox game pass, after the purchase i waited to receive message once i received a message with unique link i clicked on it which to me to...
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- Spotify Legend
- 1811 Views
- 2 replies
- 0 likes
- 1811 Views
- 2 replies
- 0 likes
Can't find the account we are being charged for
My wife and I are getting charged twice a month but only 1 of us has a Premium account, the following are our emailsfree - *snip* - (Samsung) free - *snip* - (Samsung) free - *snip* - (Samsung) All above are confirmed Free accounts under each profile...
- My wife and I are getting charged twice a month but only 1 of us has a Premium account, the following are our emails free - *snip* - (Samsung) free - *snip* - (Samsung)  ...
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- Roadie
- 2701 Views
- 3 replies
- 0 likes
- 2701 Views
- 3 replies
- 0 likes
Spotify unable to charge for this month's billing
PlanPremiumCountryPhilippinesDeviceSamsung J7 PrimeOperating SystemAndroid Marshmallow My Question or IssueIt keeps saying that it's unable to charge me for this month's billing and I have to update my bank details. I only ever use the same debit car...
- Plan Premium Country Philippines Device Samsung J7 Prime Operating System Android Marshmallow My Question or Issue It keeps saying that it's unable to charge me for this month's bill...
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- Roadie
- 525 Views
- 1 replies
- 0 likes
- 525 Views
- 1 replies
- 0 likes
Premium gone after updating the app
Hi, so I have just updated the app and my Spotify asked me to login again. I think I usually login with facebook and then when I check my premium has gone to free. I am sure this is the only account I have cause of the picture I put on my Spotify whi...
- Hi, so I have just updated the app and my Spotify asked me to login again. I think I usually login with facebook and then when I check my premium has gone to free. I am sure this is the only account ...
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- Spotify Star
- 290 Views
- 1 replies
- 0 likes
- 290 Views
- 1 replies
- 0 likes
Not eligible for Spotify Premium
PlanPremium at the momentCountryBEDevice(Huawei Mate 20, Windows PC)Operating System(Android Pie, Windows 10,) My Question or IssueHi. I have an issue with Spotify Premium for 3 days now. I do have premium right now, paid via PayPal, but I'm trying t...
- Plan Premium at the moment Country BE Device (Huawei Mate 20, Windows PC) Operating System (Android Pie, Windows 10,) My Question or Issue Hi. I have an issue with Spotify Premium fo...
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- Spotify Star
- 6716 Views
- 2 replies
- 0 likes
- 6716 Views
- 2 replies
- 0 likes