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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67434 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132680 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68304 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251245 Views
154 replies
13 likes
Atualizei a forma de pagamento e tentei retornar ao spotify Premium, mas todas as vezes deu erro. Logo depois chegou CINCO cobranças de uma vez no meu nubank e até agora a minha conta tá free
Atualizei a forma de pagamento e tentei retornar ao spotify Premium, mas todas as vezes deu erro. Logo depois chegou CINCO cobranças de uma vez no meu nubank e até agora a minha conta tá free &nb...
Moderator
416 Views
1 replies
0 likes
PlanPremiumCountryTurkey My Question or IssueThey withdraw money from my account 2 times in a month. How can I fix it and take my money back?
Plan Premium Country Turkey My Question or Issue They withdraw money from my account 2 times in a month. How can I fix it and take my money back?
Moderator
295 Views
1 replies
0 likes
I subscribed to Individual Premium Prepaid..money is deducted but there's no premium access..Either activate my premium account or refund please..
I subscribed to Individual Premium Prepaid..money is deducted but there's no premium access.. Either activate my premium account or refund please..
Community Legend
957 Views
3 replies
0 likes
I'm facing a payment issue over a month and a half guys!Every time I try to add my card and proceed, it shows something went wrong, Please try again or reach our support.I'm sure about the card balance and everything, Maybe it's because I tried the 1...
I'm facing a payment issue over a month and a half guys! Every time I try to add my card and proceed, it shows something went wrong, Please try again or reach our support. I'm sure about the card b...
Community Legend
538 Views
3 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Spotify Legend
429 Views
1 replies
0 likes
PlanPremiumCountryEgyptDeviceGalaxy s10+ and Hp pavilionOperating System(Android, Windows 10) My Question or IssueWhen i add my credit card and click start my spotify premium the 3 dots keep loading and nothing happens. i tried on my phone and laptop...
Plan Premium Country Egypt Device Galaxy s10+ and Hp pavilion Operating System (Android, Windows 10) My Question or Issue When i add my credit card and click start my spotify premium...
Spotify Legend
830 Views
4 replies
0 likes
Hello,I have a yearly subscription that has about 9 months remaining. However, my family recently got the family subscription (as it became available in our country).I would like to know if there's a way I can upgrade to our family's joint plan witho...
Hello, I have a yearly subscription that has about 9 months remaining. However, my family recently got the family subscription (as it became available in our country). I would like to know if there...
Spotify Star
561 Views
1 replies
0 likes
Me cobraron 2 veces el plan premium duo que tengo. El primer cargo fue el 30 de junio y el segundo fue el 4 de julio . Los cargos aparecen en el estado de cuenta. Mi plan se paga cada día primero de mes
Me cobraron 2 veces el plan premium duo que tengo. El primer cargo fue el 30 de junio y el segundo fue el 4 de julio . Los cargos aparecen en el estado de cuenta. Mi plan se paga cada día primero de ...
Spotify Star
426 Views
1 replies
0 likes
I am trying to update my payment method with a card that has a different name. Plan/PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I am trying to update my payment method with a card that has a different name. Plan /Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (...
Spotify Star
1198 Views
5 replies
0 likes
PlanFamily PremiumCountryArgentinaDevice(Samsung Galaxy S10+, Lenovo IdeaPad z710)Operating System(Android 10, Windows 10) My Question or IssueI´m trying to change my premium family subscription to premium only but it won't allow me. A message indica...
Plan Family Premium Country Argentina Device (Samsung Galaxy S10+, Lenovo IdeaPad z710) Operating System (Android 10, Windows 10) My Question or Issue I´m trying to change my premium...
Moderator
408 Views
1 replies
0 likes
Hi, I bought a 30 euro giftcard, code is invalid. Shop said they activivated it. What now? help!
Hi, I bought a 30 euro giftcard, code is invalid. Shop said they activivated it. What now? help!
Moderator
6152 Views
6 replies
0 likes
Hi there,My girlfriend and I both have individual premium accounts and we would like to shift to a joint duo premium account. I have set up the account and have sent the invitation to her. However, when she is confirming our address, she received an ...
Hi there, My girlfriend and I both have individual premium accounts and we would like to shift to a joint duo premium account. I have set up the account and have sent the invitation to her. Howeve...
Moderator
614 Views
1 replies
0 likes
PlanFree/PremiumCountrycanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)So, registered for the free trial two days ago, only to see that I've been charged 10.99$, though it was writ...
Plan Free/Premium Country canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) So, registered for the free t...
Community Legend
339 Views
1 replies
0 likes
PlanPremiumCountryTurkeyOperating SystemAndroid 10
Plan Premium Country Turkey Operating System Android 10
Community Legend
375 Views
1 replies
0 likes
PlanPremiumCountryCanada My Question or IssueMy billing date is coming in 6 days. I just got new credit card, since old one expired. But when i try to update the card in my account settings, it says that "Something went wrong. Please try again, or go...
Plan Premium Country Canada My Question or Issue My billing date is coming in 6 days. I just got new credit card, since old one expired. But when i try to update the card in my account s...
Community Legend
673 Views
3 replies
0 likes
Last year, while subscribed to the student rate, my account was hacked and the hacker upgraded my account to Family for 2 months. I reached out to the help chat to get this resolved and they refunded my account the 2 months worth and reverted my char...
Last year, while subscribed to the student rate, my account was hacked and the hacker upgraded my account to Family for 2 months. I reached out to the help chat to get this resolved and they refunded...
Moderator
609 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)My spotify premium pin that was on the back of my gift card is not working. It says something went wrong everytime...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My spotify premium pin that was on th...
Spotify Star
1380 Views
1 replies
0 likes
PlanPremiumCountrySwedenDeviceSamsung A6Operating SystemAndroid 9 My Question or IssueMy partner set up Duo subscription and invited me. We both have everything set up in Sweden (account, payment, etc). When I enter the address (exactly the same as m...
Plan Premium Country Sweden Device Samsung A6 Operating System Android 9 My Question or Issue My partner set up Duo subscription and invited me. We both have everything set up in Swe...
Spotify Star
1136 Views
1 replies
0 likes
Why has Spotify 3 month premium trail been replaced by 1 month
Why has Spotify 3 month premium trail been replaced by 1 month
Community Legend
476 Views
1 replies
0 likes
Hi,I need your help with my spotify problem. I can't upgrade my acc to premium with all payment option. I did restart my acc and also uninstalled my spotify app. Looking forward for your help Thanks
Hi, I need your help with my spotify problem. I can't upgrade my acc to premium with all payment option. I did restart my acc and also uninstalled my spotify app. Looking forward for your h...
Spotify Legend
892 Views
2 replies
0 likes
