Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 114416 Views
- 72 replies
- 9 likes
- 114416 Views
- 72 replies
- 9 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 13822 Views
- 27 replies
- 2 likes
- 13822 Views
- 27 replies
- 2 likes
German Mastercard Austrian University
Hello everybody, i have an issue. I am from Germany but life an study in Austria. I wanted to create a Spotify Premium Student Account. My Austrian Student Identity already got verified. Problem now is, that i can't finish because my German Mastercar...
- Hello everybody, i have an issue. I am from Germany but life an study in Austria. I wanted to create a Spotify Premium Student Account. My Austrian Student Identity already got verified. Pro...
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- Spotify Star
- 314 Views
- 1 replies
- 0 likes
- 314 Views
- 1 replies
- 0 likes
Payment
I've paid my subscription and when i open spotify they still ask me to pay it , can you help me with that ?
- I've paid my subscription and when i open spotify they still ask me to pay it , can you help me with that ?
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- Community Legend
- 695 Views
- 1 replies
- 0 likes
- 695 Views
- 1 replies
- 0 likes
Superuser Contribution Changed credit card can't update payment
I had to change my credit card, I have a premium account but when I try to update the payment information it does not give me the option of continuing with Premium account of 10$ a month, I can only buy Premium Family account, which I have no use for...
- I had to change my credit card, I have a premium account but when I try to update the payment information it does not give me the option of continuing with Premium account of 10$ a month, I can...
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- Spotify Legend
- 454 Views
- 4 replies
- 0 likes
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Premium
- 454 Views
- 4 replies
- 0 likes
Superuser Contribution I accidently used my school credentials in the wrong account. How do I switch it to my account?
I really really need help. :((
- I really really need help. :((
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- Community Legend
- 344 Views
- 2 replies
- 0 likes
- 344 Views
- 2 replies
- 0 likes
Superuser Contribution Payment fail
PlanPremiumCountryPortugalMy Question or IssueI have tried to update my payment method, in incognito page inclusive. It still fails always.
- Plan Premium Country Portugal My Question or Issue I have tried to update my payment method, in incognito page inclusive. It still fails always.
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- Spotify Legend
- 382 Views
- 1 replies
- 0 likes
- 382 Views
- 1 replies
- 0 likes
Superuser Contribution Gift Card not working
PlanFree/PremiumCountryCanada My Question or IssueIm trying to redeem my 10 dollar spotify gift card and it does not let me please help fix it as i need my music plzzzzzzzzzzzzzzzzzzzzzzzzz
- Plan Free/Premium Country Canada My Question or Issue Im trying to redeem my 10 dollar spotify gift card and it does not let me please help fix it as i need my music plzzzzzzzzzz...
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- Community Legend
- 2201 Views
- 10 replies
- 0 likes
- 2201 Views
- 10 replies
- 0 likes
Google home mini
PlanPremium CountryCanada Device(iPhone 11) Operating System(iOS 13)My Question or IssueI upgraded my plan Premium a couple of months ago as part of an upgrade promotion where the was promised a google home mini after the upgrade. I’m still on premiu...
- Plan Premium Country Canada Device (iPhone 11) Operating System (iOS 13) My Question or Issue I upgraded my plan Premium a couple of months ago as part of an upgrad...
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- Spotify Star
- 377 Views
- 1 replies
- 0 likes
- 377 Views
- 1 replies
- 0 likes
Superuser Contribution Daily Mixes haven't updated in months
PlanPremiumCountry NetherlandsDeviceXperia XA1, Acer Nitro 5Operating SystemAndroid, Windows 10 My Question or Issue I've had Spotify Premium for a few months now, and at first I really enjoyed the Daily mixes. I listened to a lot of instrumental mus...
- Plan Premium Country Netherlands Device Xperia XA1, Acer Nitro 5 Operating System Android, Windows 10 My Question or Issue I've had Spotify Premium for a few months n...
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- Visitor
- 3000 Views
- 4 replies
- 1 likes
- 3000 Views
- 4 replies
- 1 likes
Superuser Contribution Want to stop premium but impossible bc written applied for the free program
My Question or Issue I want to stop paying for the premium program which I do have access to but can't stop it because it is written I applied for the free one. Could you please help me ?
- My Question or Issue I want to stop paying for the premium program which I do have access to but can't stop it because it is written I applied for the free one. Could you please help...
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- Spotify Legend
- 619 Views
- 1 replies
- 0 likes
- 619 Views
- 1 replies
- 0 likes
Superuser Contribution Charged Thrice
Dear Team, I was charged thrice for the Premium Subscription but never got the upgrade. Sad Sad Sad
- Dear Team, I was charged thrice for the Premium Subscription but never got the upgrade. Sad Sad Sad
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- Spotify Legend
- 262 Views
- 1 replies
- 0 likes
- 262 Views
- 1 replies
- 0 likes
Superuser Contribution Premium account payment failed yet being charged twice monthly
Premium United Kingdom Hey, I received a notification on my Spotify informing me that my premium payment had failed. I felt this was supicious. I looked at the details for the payment card and they are all correct. I then noticed that I was being cha...
- Premium United Kingdom Hey, I received a notification on my Spotify informing me that my premium payment had failed. I felt this was supicious. I looked at the details for the payme...
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- Spotify Legend
- 359 Views
- 1 replies
- 0 likes
- 359 Views
- 1 replies
- 0 likes
Superuser Contribution Compre una tarjeta regalo y no funciona.
el día de ayer compre una tarjeta regalo por 6 meses trato de ingresarla y no puedo. Fui a la tienda donde la compre para ver si de pronto la tarjeta estaba desactivada, pero me dijeron que estaba activada, que intentara cambiar en vez de 0 por o may...
- el día de ayer compre una tarjeta regalo por 6 meses trato de ingresarla y no puedo. Fui a la tienda donde la compre para ver si de pronto la tarjeta estaba desactivada, pero me dijeron que estaba ac...
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- Spotify Legend
- 774 Views
- 5 replies
- 0 likes
- 774 Views
- 5 replies
- 0 likes
Solved!!Superuser Contribution KAYTRANADA promo code
does anyone have the promo code for the KAYTRANADA tickets that go on sale for his Washington DC show?
- does anyone have the promo code for the KAYTRANADA tickets that go on sale for his Washington DC show?
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- Spotify Legend
- 3157 Views
- 5 replies
- 1 likes
- 3157 Views
- 5 replies
- 1 likes
Superuser Contribution I moved to kuwait. And lost premium
i moved to kuwait from denmark 3 days ago, and made sure to buy spotify premium before i left home.today i wanted to log into my spotify account on my ipad, i wouldnt let me do it. I kept telling me my i could change my country on their website and s...
- i moved to kuwait from denmark 3 days ago, and made sure to buy spotify premium before i left home. today i wanted to log into my spotify account on my ipad, i wouldnt let me do it. I kept telling m...
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- Community Legend
- 633 Views
- 1 replies
- 0 likes
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Help
- 633 Views
- 1 replies
- 0 likes
Superuser Contribution Money deducted but premium not working
PlanFree/PremiumCountry Device Redmi 5AOperating SystemAndroid 7.1 My Question or IssueMoney is deducted from my debit card but premium is not activated yet. My plan is prepaid with student discount of 59 rs
- Plan Free/Premium Country Device Redmi 5A Operating System Android 7.1 My Question or Issue Money is deducted from my debit card but premium is not activated yet. My pla...
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- Spotify Legend
- 436 Views
- 2 replies
- 0 likes
- 436 Views
- 2 replies
- 0 likes
Solved!! Premium trial
I want to change my username but not connect fb to my Spotify account. I realised the only way to do that is by deactivating my account and starting it again. Currently I'm trialing a 3 month Family Premium Subscription, if I deactivate my account an...
- I want to change my username but not connect fb to my Spotify account. I realised the only way to do that is by deactivating my account and starting it again. Currently I'm trialing a 3 mont...
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- Spotify Star
- 568 Views
- 3 replies
- 0 likes
- 568 Views
- 3 replies
- 0 likes
migration from duo plan to family plan
PlanduoCountryPolandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I can not see an option to make the upgrade to family plan (my current plan - duo)In accou...
- Plan duo Country Poland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, I...
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- Spotify Star
- 1121 Views
- 1 replies
- 0 likes
- 1121 Views
- 1 replies
- 0 likes
Superuser Contribution Someone is using my mastercard.
I would love to know who is using my card and get it canceled.
- I would love to know who is using my card and get it canceled.
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- Spotify Legend
- 246 Views
- 1 replies
- 0 likes
- 246 Views
- 1 replies
- 0 likes
Two Premium payment
im subscribed to spotify premium. This month as shown in my billing statement there was 2 deductions. I wonder why because i have no family plan and i only use mu spotify in my phone.rm15.90 per month celcom billingPremiumMalaysia iphone XR(iPhone 8,...
- im subscribed to spotify premium. This month as shown in my billing statement there was 2 deductions. I wonder why because i have no family plan and i only use mu spotify in my phone. rm15.90 per mo...
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- Community Legend
- 309 Views
- 1 replies
- 0 likes
- 309 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Help. "Premium free for 3 months"
hey. i get this issue where i get ads to get spotify premium for free for a total 3 months. it sounds really nice, but when i try to buy it, it says im not eligible. whys that? and yes i have already tried a trial for 1 month. but if thats really the...
- hey. i get this issue where i get ads to get spotify premium for free for a total 3 months. it sounds really nice, but when i try to buy it, it says im not eligible. whys that? and yes i hav...
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- Spotify Legend
- 1284 Views
- 3 replies
- 0 likes
- 1284 Views
- 3 replies
- 0 likes