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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83336 Views
  • 30 replies
  • 5 likes
  • 83336 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45608 Views
  • 19 replies
  • 3 likes
  • 45608 Views
  • 19 replies
  • 3 likes

Spotify student premium charged full price

so yeah, i was confirmed for the student discount but still got charged full. Can someone fix this. who do i talk to.

  • Casual Listener
  • so yeah, i was confirmed for the student discount but still got charged full. Can someone fix this. who do i talk to. 
  • user-removed
  • Not applicable
  • 761 Views
  • 2 replies
  • 0 likes
  • 761 Views
  • 2 replies
  • 0 likes

$49 charge? Is this somewhere between free and premium? I still get ads.

My Question or IssueI'm getting a charge for $49 and get TONS of ads all day. If I have free, that's fine, but then what's the $49 for? I have spotify on my desktop/laptop/phone. I'm getting worn out trying to get an answer thru the thick wall betwee...

  • Newbie
  • My Question or Issue I'm getting a charge for $49 and get TONS of ads all day. If I have free, that's fine, but then what's the $49 for? I have spotify on my desktop/laptop/phone. I'm getting worn o...
  • Billy-J
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

3 month subscription

=PlanFreeCountryCanadaMy Question or IssueI want to buy a 3 month subscription but its only letting me use paysafecard and I just want to use the prepaid card I bought. Anyone know how to not use paysafecard and just use regular credit cards or prepa...

  • Newbie
  • = Plan Free Country Canada My Question or Issue I want to buy a 3 month subscription but its only letting me use paysafecard and I just want to use the prepaid card I bought. Anyone know how to...
  • Billy-J
  • Spotify Star
  • 734 Views
  • 1 replies
  • 0 likes
  • 734 Views
  • 1 replies
  • 0 likes

Spotify for Students not activated

PlanPremiumCountryCzech RepublicMy Question or IssueHi,I have used SheerID to verify that I am a student. I got an email which stated that verification was succesful. Few minutes ago my premium trial period has expired and I was charged full premium ...

  • Newbie
  • Plan Premium Country Czech Republic My Question or Issue Hi, I have used SheerID to verify that I am a student. I got an email which stated that verification was succesful. Few minutes ago my p...
  • marcaevans
  • Composer
  • 753 Views
  • 1 replies
  • 0 likes
  • 753 Views
  • 1 replies
  • 0 likes

Solved!! Google Home for Premium Students

PlanPremium for StudentsCountryUK My Question or IssueHi team, I'm looking to claim for the Google Home mini however when I click the 'Already have Premium or Home' button on the claim page, it redirects me to purchase family. Hitting the 'switch pla...

  • Newbie
  • Plan Premium for Students Country UK   My Question or Issue Hi team,   I'm looking to claim for the Google Home mini however when I click the 'Already have Premium or Home' button o...
  • Luan
  • Spotify Star
  • 1421 Views
  • 1 replies
  • 0 likes
  • google
    Home
    Mini
    Premium
    Student
  • 1421 Views
  • 1 replies
  • 0 likes

Reset phone, can't download songs anymore

PlanPremiumCountryGermanyDeviceSony Xperia Z5Operating SystemAndroid 9 My Question or IssueI had to reset my phone yesterday. Ever since I could not download songs over Spotify anymore. Everytime I try it the app says "Try getting premium". Thing is,...

  • Casual Listener
  •   Plan Premium Country Germany Device Sony Xperia Z5 Operating System Android 9   My Question or Issue I had to reset my phone yesterday. Ever since I could not download songs ov...
  • Nico
  • Community Legend
  • 1106 Views
  • 1 replies
  • 0 likes
  • 1106 Views
  • 1 replies
  • 0 likes

PREMIUM subscription, Moving to USA for few months.

Hi!I was thinking to subscribe to premium through the Student subscription here in INDIA. But I will be moving to USA in a couple of months for 7 months.Will I be still paying the amount charged here in INDIA or I will have to pay the USA prices?

  • Newbie
  • Hi! I was thinking to subscribe to premium through the Student subscription here in INDIA.  But I will be moving to USA in a couple of months for 7 months. Will I be still paying the amount c...
  • xoholo
  • Composer
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Solved!! Anual suvscription, i orded twice in on month.

Plan: Free/Premium: PremiumCountry: Denmark DeviceApple (Macbook & IPhone) My Question or IssueI dont know why, but i paid for Spotify twice this month. First was on 05.03.19, and the other one was on 19.03.19.On my bank it said ''Waiting'' for takei...

  • Newbie
  • Plan:  Free/Premium: Premium Country: Denmark   Device Apple (Macbook & IPhone)   My Question or Issue I dont know why, but i paid for Spotify twice this month. First ...
  • Luan
  • Spotify Star
  • 543 Views
  • 1 replies
  • 0 likes
  • 543 Views
  • 1 replies
  • 0 likes

Remove card detail payment

How can I remove my card payment details and stop the subscription service on another person's account as I don't have access to it?

  • Casual Listener
  • How can I remove my card payment details and stop the subscription service on another person's account as I don't have access to it?
  • OneByBoo
  • Rising Star 4
  • 607 Views
  • 3 replies
  • 0 likes
  • 607 Views
  • 3 replies
  • 0 likes

Solved!! Upgrading NYTimes Subscription 2 Family Premium

PlanPremium (bundled as part of NYTimes subscriptionCountryUnited StatesMy Question or IssueHi,I'm currently a Spotify premium subscriber as bundled with my NYTimes subscription. Wondering what is the cost per month if I was to upgrade to Premium Fam...

  • Newbie
  • Plan Premium (bundled as part of NYTimes subscription Country United States My Question or Issue Hi, I'm currently a Spotify premium subscriber as bundled with my NYTimes subscription.  Wo...
  • Maxim
  • Spotify Star
  • 739 Views
  • 1 replies
  • 0 likes
  • 739 Views
  • 1 replies
  • 0 likes

Premium for Family payment method

I'm trying for the subscription for the Family plan. Is there any option for the payment by mobile for this premium family plan?

  • Newbie
  • I'm trying for the subscription for the Family plan. Is there any option for the payment by mobile for this premium family plan?  
  • OneByBoo
  • Rising Star 4
  • 565 Views
  • 1 replies
  • 0 likes
  • 565 Views
  • 1 replies
  • 0 likes

Gift card doesn't work

PlanFreeCountryBrazil My Question or IssueI bought a gift card myself today since I don't currently have a credit card to be debited on, at the price of R$50, which would give me three months of premium account. But as I tried to redeem the code, tur...

  • Newbie
  • Plan Free Country Brazil       My Question or Issue I bought a gift card myself today since I don't currently have a credit card to be debited on, at the price of R$50, which w...
  • OneByBoo
  • Rising Star 4
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

Discounted Hulu plan combine with spotify?

I currently have a discounted rate for hulu at 0.99 a month until november so i can't get the spotify plus hulu plan that spotify offers I think. I want to know if I could do that and still keep the discounted rate for hulu meaning instead of 10 for ...

  • Newbie
  • I currently have a discounted rate for hulu at 0.99 a month until november so i can't get the spotify plus hulu plan that spotify offers I think. I want to know if I could do that and still keep the ...
  • OneByBoo
  • Rising Star 4
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes

Solved!! Error when Activating Hulu

PlanPremiumCountryUSADevicePC / iOSOperating SystemWindows 10 My Question or IssueEverytime I try to activate Hulu in my premium account section, I get the following error no matter what I do: ErrorOops! Something went wrong, please try again or chec...

  • Casual Listener
  • Plan Premium Country USA Device PC / iOS Operating System Windows 10   My Question or Issue Everytime I try to activate Hulu in my premium account section, I get the following error no...
  • Moehawk
  • Casual Listener
  • 5532 Views
  • 4 replies
  • 0 likes
  • 5532 Views
  • 4 replies
  • 0 likes

Solved!! Someone has subscribed with my debit card

Plan: premium studentsCountry: Italy Device: MacBook/Samsung S8 My Question or Issue:I'm trying to get help from spotify, giving them the payment code and retriving information on whose account is and cancel that subscription.Alternatively I must blo...

  • Newbie
  •   Plan: premium students Country: Italy   Device: MacBook/Samsung S8   My Question or Issue: I'm trying to get help from spotify, giving them the payment code and retrivi...
  • Jose_M
  • Spotify Star
  • 1119 Views
  • 1 replies
  • 0 likes
  • 1119 Views
  • 1 replies
  • 0 likes

Can I renew my Student Discount if I canceled my Premium Subscription?

I recently canceled my premium subscription with Students Discount, and wanted to know if there would be any problem if I wanted to renew muy subscription with the Students Discount the next month.

  • Newbie
  • I recently canceled my premium subscription with Students Discount, and wanted to know if there would be any problem if I wanted to renew muy subscription with the Students Discount the next month.&n...
  • OneByBoo
  • Rising Star 4
  • 510 Views
  • 1 replies
  • 0 likes
  • Premium Student
    Student Discount International
    Subscription
  • 510 Views
  • 1 replies
  • 0 likes

error trying to pay for subscription

PlanPremiumCountryCanadaDeviceessential PH-1Operating Systemandroid My Question or IssueI am having trouble/getting an error whilst trying to pay for a premium subscription on my account with my debit visa, I had used the free trial, and earlier I tr...

  • Visitor
  •   Plan Premium Country Canada Device essential PH-1 Operating System android   My Question or Issue I am having trouble/getting an error whilst trying to pay for a premium subscr...
  • OneByBoo
  • Rising Star 4
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

money

PlanPremiumCountryPoland My Question or IssueFor a week, they didn't took my money for premium spotify and the daily renewal date changes by a day, why? I have money in card. PROBLEM DONE

  • Newbie
  •   Plan Premium Country Poland   My Question or Issue For a week, they didn't  took my money for premium spotify and the daily renewal date changes by a day, why? I have money in...
  • Billy-J
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Proxy, Payment and premium account

PlanPremiumCountryUA,UK,CZ,IL Device(iPhone X, Ipad Pro, PC)Operating System(iOS, Windows 10) My Question or IssueHi all, I'm working in an IT company and our Network is using not local IP's.once I will go out of the office, I will have a local IP (M...

  • Newbie
  • Plan Premium Country UA,UK,CZ,IL   Device (iPhone X, Ipad Pro, PC) Operating System (iOS, Windows 10)   My Question or Issue Hi all,  I'm working in an IT company and ...
  • Billy-J
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Adding dollar amount gift card to Hulu account

Some background first, I have the Spotify Premium with Hulu plan, and I received a 1-month Premium gift card as a gift. When I added it, it removed the Hulu portion of my plan for the duration of the gift card and then automtically switched back to m...

  • Casual Listener
  • Some background first, I have the Spotify Premium with Hulu plan, and I received a 1-month Premium gift card as a gift.  When I added it, it removed the Hulu portion of my plan for the duration ...
  • Brunelicia
  • Community Legend
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes