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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
124250 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
45450 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
218282 Views
139 replies
12 likes
PlanPremiumCountryBrazilDevice(iPod Model PE978LL/A)Operating System(iOS version 9.3.5) My Question or IssueI've got a Premium account and when I select an album to play, after a while it switches to some random music. I subscribed Premium to get rid...
Plan Premium Country Brazil Device (iPod Model PE978LL/A) Operating System (iOS version 9.3.5) My Question or Issue I've got a Premium account and when I select an album to play, aft...
Roadie
846 Views
1 replies
0 likes
(Sorry if my formatting or attitude is unusual, I'm not a frequent user here) I'm trying to get Spotify Premium prepaid for one month, as the gift card I'm using doesn't allow for monthly billing. When I go for the one month option it asks for a Pays...
(Sorry if my formatting or attitude is unusual, I'm not a frequent user here) I'm trying to get Spotify Premium prepaid for one month, as the gift card I'm using doesn't allow for monthly bi...
Community Legend
2298 Views
10 replies
0 likes
Plan BasicCountryUnited States DeviceMacbook Pro 2019MacOS I am having trouble getting to hulu, i have a basic plan included in my sprint bill, and it shows that on the settings page of my account. But when I click "Watch" it takes me to the buy subs...
Plan Basic Country United States Device Macbook Pro 2019 MacOS I am having trouble getting to hulu, i have a basic plan included in my sprint bill, and it shows that on t...
Moderator
431 Views
1 replies
0 likes
Hi, I recently purchased a $99 Spotify gift card that is supposed to give me 12 months of premium. I know I am putting in the code right and it still says “Something went wrong”. I called Best Buy and they confirmed that the card was activated. I ema...
Hi, I recently purchased a $99 Spotify gift card that is supposed to give me 12 months of premium. I know I am putting in the code right and it still says “Something went wrong”. I called Best Buy an...
Spotify Legend
879 Views
1 replies
0 likes
I have been charged twice this month. I can´t contact the Spotify Support team for a proper answer, this is the first time it happens. I checked my receipts but it only shows one fee. What´s happening? Plan: PremiumCountry: ParaguayDevices: iPhone X ...
I have been charged twice this month. I can´t contact the Spotify Support team for a proper answer, this is the first time it happens. I checked my receipts but it only shows one fee. What´...
Spotify Legend
546 Views
1 replies
0 likes
PlanPremium DuoCountryFR DeviceMotorola G5+Operating SystemAndroid Oreo My Question or IssueI have subscribed to premium duo for my wife.The invite is received and accepted successfully, I receive a confirmation email. On wife's phone, in the browser...
Plan Premium Duo Country FR Device Motorola G5+ Operating System Android Oreo My Question or Issue I have subscribed to premium duo for my wife. The invite is received and a...
Moderator
14031 Views
1 replies
0 likes
Plan: PremiumCountry: USA Device: UnknownOperating System: Unknown My Question or Issue:I am looking to cancel a subscription for an account that is not mine, yet whose premium subscription is being paid from my bank account. The bank cannot cancel i...
Plan: Premium Country: USA Device: Unknown Operating System: Unknown My Question or Issue: I am looking to cancel a subscription for an account that is not mine, yet whose p...
Spotify Legend
355 Views
1 replies
1 likes
PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI just activated my Hulu account through Spotify Premium, but when I get to any Hulu page and click "start watching", it just loops me back to the same page.
Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue I just activated my Hulu account through Spotify Premium, but when I get to any Hulu page ...
Moderator
1241 Views
1 replies
0 likes
Hi all, I just found out that Spotify has been charging me full price since November, when I should be receiving the student discount. I know you can only renew it three times (therefore using the discount for four years) but I have only renewed it t...
Hi all, I just found out that Spotify has been charging me full price since November, when I should be receiving the student discount. I know you can only renew it three times (therefore usi...
Roadie
568 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceiPhone 8Operating SystemiOS 10 My Question or IssueHi, I want to change the payment details of my account but my only option is to pay by mobile which only offers Verizon as an option. I'm hoping to just enter my card inform...
Plan Premium Country US Device iPhone 8 Operating System iOS 10 My Question or Issue Hi, I want to change the payment details of my account but my only option is to pay by mobile whi...
Moderator
444 Views
1 replies
0 likes
Hello,I have problem with student premium, last year I had this subscription but from the new year I got charge for normal premium. I'm still at the university. When i try to choose the student premium it told me that I've already used this offer. Ho...
Hello, I have problem with student premium, last year I had this subscription but from the new year I got charge for normal premium. I'm still at the university. When i try to choose the student pre...
Spotify Legend
513 Views
1 replies
0 likes
PlanPremiumCountryIndiaDeviceSamsung Operating SystemAndroid 9My Question or IssueI did a payment for weekly top-up(37 rupees) through upi today. The balance got deducted from my account instantly, but the payment portal of spotify kept on loading. I...
Plan Premium Country India Device Samsung Operating System Android 9 My Question or Issue I did a payment for weekly top-up(37 rupees) through upi today. The balance got deducted from ...
Community Legend
360 Views
1 replies
0 likes
El día de hoy (14/04/20) es mi fecha de pago del segundo mes con este plan premium, me ha llegado un correo que no se pudo realizar mi pago teniendo la cantidad suficiente en ella ($49.00). He consultado mi estado de cuenta por medio electrónico pero...
El día de hoy (14/04/20) es mi fecha de pago del segundo mes con este plan premium, me ha llegado un correo que no se pudo realizar mi pago teniendo la cantidad suficiente en ella ($49.00). He consul...
Roadie
1001 Views
3 replies
0 likes
PlanPremium FamilyCountrySwitzerlandDeviceHTC 12+ My Question or IssueMe and my father started the Family Premium plan on the 14.11.2016. Until the 27.04.2018 I never received a bill and only my father had to pay because he is the Account manager. Bu...
Plan Premium Family Country Switzerland Device HTC 12+ My Question or Issue Me and my father started the Family Premium plan on the 14.11.2016. Until the 27.04.2018 I never received a ...
Spotify Legend
322 Views
1 replies
0 likes
Plan Free Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android Oreo My Question or Issue paid for premium through UPI yesterday. The money is deducted. The payment says it's successful. But my premium is n...
Plan Free Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android Oreo My Question or Issue pai...
Community Legend
551 Views
2 replies
0 likes
HolaMi pregunta es, al momento de cancelar mi suscripción premimum se cancelará el mes que pagué, es que solo quiero eliminar el método de pago porque ya no lo puedo usar, pero no sé cómo quitarlo, y creo que solo es cancelando mi suscripción premium...
Hola Mi pregunta es, al momento de cancelar mi suscripción premimum se cancelará el mes que pagué, es que solo quiero eliminar el método de pago porque ya no lo puedo usar, pero no sé cómo quitarlo,...
Moderator
569 Views
1 replies
0 likes
PlanPremiumCountryUSA I am a student and I logged into with a student account and email I thought I needed to use in order access the student discount. I do not remember the email I used, and it was not the correct one anyways. Haha I now am paying p...
Plan Premium Country USA I am a student and I logged into with a student account and email I thought I needed to use in order access the student discount. I do not remember the email I us...
Moderator
390 Views
1 replies
0 likes
PlanPremiumDeviceLG V40, Windows PC, Macbook Pro 2017Operating SystemAndroid, Windows, Mojave My Question or IssueMy bank said it was processed and the money was out on April 6th, but somehow Spotify sees it as unsuccessful on April 12.This, honestly...
Plan Premium Device LG V40, Windows PC, Macbook Pro 2017 Operating System Android, Windows, Mojave My Question or Issue My bank said it was processed and the money was out on A...
Community Legend
878 Views
3 replies
0 likes
PlanFree (currently)CountryJapanDeviceCustom-Built Home DesktopOperating SystemWindows 10 My Question or IssueI keep getting the error in the picture attached below. Even tried incognito mode on Google Chrome. Anyone able to help? Thanks in advance.
Plan Free (currently) Country Japan Device Custom-Built Home Desktop Operating System Windows 10 My Question or Issue I keep getting the error in the picture attached below. Even tri...
Spotify Legend
264 Views
1 replies
0 likes
Hi,I want to upgrade my account to premium for students. I moved from UK to Spain recently and the account was set up in the UK. I do not have a Spanish bank account and when I want to pay for my subscription with my UK bank account it says your post...
Hi, I want to upgrade my account to premium for students. I moved from UK to Spain recently and the account was set up in the UK. I do not have a Spanish bank account and when I want to pay...
Spotify Legend
823 Views
1 replies
0 likes
