Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53323 Views
  • 32 replies
  • 3 likes
  • 53323 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6840 Views
  • 23 replies
  • 2 likes
  • 6840 Views
  • 23 replies
  • 2 likes

I'm unable to change country on Spotify account

Hi, I'm trying to change country setting on my father's Spotify account. However I'm not able to do this. Whenever I select the country I just get thrown back to the subscription settings screen, and the country stays the same. I'm trying to do this ...

  • Newbie
  • Hi,   I'm trying to change country setting on my father's Spotify account. However I'm not able to do this. Whenever I select the country I just get thrown back to the subscription settings sc...
  • Maxim
  • Spotify Star
  • 1447 Views
  • 1 replies
  • 0 likes
  • 1447 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription changed automatically to Family.

PlanChanged from Premium to Family Premium CountryBulgaria DeviceSamsung Galaxy A50 Operating System(iOS 10, Android Oreo, Windows 10) My Question or IssueI've been a Spotify user for 5 years with Premium subscription (4.99 EUR). Suddenly my subscrip...

  • Newbie
  • Plan Changed from Premium to Family Premium   Country Bulgaria   Device Samsung Galaxy A50   Operating System (iOS 10, Android Oreo, Windows 10)   My Question or ...
  • Jemi
  • Spotify Legend
  • 859 Views
  • 1 replies
  • 0 likes
  • Account
    Payment
    Premium
    problem
    Subscription
  • 859 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dispute Resolution Process Failure

On March 15, 2019, I bought a gift card and it's not working. On the back of the card, it says "Full Terms and Conditions governing Spotify gift cards are found at www.spotify.com/gift-card."On April 17, 2019, following the instructions on that websi...

  • Roadie
  • On March 15, 2019, I bought a gift card and it's not working. On the back of the card, it says "Full Terms and Conditions governing Spotify gift cards are found at www.spotify.com/gift-card." On Apr...
  • KossB
  • Roadie
  • 4285 Views
  • 15 replies
  • 0 likes
  • 4285 Views
  • 15 replies
  • 0 likes

Solved!! upgraded to Premium Family but App still says Premium

PlanPremium FamilyCountryUSDevicePhone 7Operating System(iOS 10 My Question or IssueJust upgraded to Spotify Premium Family, but when I log onto my account in phone app it still says Premium. I logged out and back in but no change. Desktop App is fin...

  • Casual Listener
  • Plan Premium Family Country US Device Phone 7 Operating System (iOS 10   My Question or Issue Just upgraded to Spotify Premium Family, but when I log onto my account in phone app it st...
  • Billy-J
  • Spotify Star
  • 1680 Views
  • 5 replies
  • 0 likes
  • 1680 Views
  • 5 replies
  • 0 likes

Solved!! I bought Premium but i did not get Premium

PlanFree/PremiumCountryThe Netherlands Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYesterday i bought Spotify premium for 3 months ( €1,- ). But it didnt activat...

  • Visitor
  •   Plan Free/Premium Country The Netherlands  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Que...
  • Billy-J
  • Spotify Star
  • 1295 Views
  • 10 replies
  • 0 likes
  • 1295 Views
  • 10 replies
  • 0 likes

Premium with hulu

I signed up to the 30 day free trial with hulu and i'm trying to cancel it, but I can't find out how, and I tried the regular way it didn't work. So how do you cancel with hulu?

  • Casual Listener
  • I signed up to the 30 day free trial with hulu and i'm trying to cancel it, but I can't find out how, and I tried the regular way it didn't work. So how do you cancel with hulu?
  • Billy-J
  • Spotify Star
  • 541 Views
  • 3 replies
  • 0 likes
  • 541 Views
  • 3 replies
  • 0 likes

Solved!! Hulu subscription ended when I switched to family plan

PlanPremiumCountryUSA My Question or Issuewhen I switched to the family plan, my subscription with Hulu ended. Is there any way to remedy this? I'd really like to have kept this subscription.

  • Newbie
  • Plan Premium Country USA   My Question or Issue when I switched to the family plan, my subscription with Hulu ended. Is there any way to remedy this? I'd really like to have kept this subs...
  • Billy-J
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Necesito ayuda

Hace un mes pague la promoción de tres mese por $100 y al parecer no me la hicieron válida, porque ya no soy Premium, y reiteró, solo tiene un mes.PlanFree/PremiumCountryMexico DeviceiPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My ...

  • Newbie
  • Hace un mes pague la promoción de tres mese por $100 y al parecer no me la hicieron válida, porque ya no soy Premium, y reiteró, solo tiene un mes. Plan Free/Premium Country Mexico  Device ...
  • Billy-J
  • Spotify Star
  • 651 Views
  • 1 replies
  • 0 likes
  • 651 Views
  • 1 replies
  • 0 likes

Bundle

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) How do I get premium and hulu ad as a non student. Because now that I've seen the bundle and received and email a...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   How do I get premium and hulu...
  • Billy-J
  • Spotify Star
  • 485 Views
  • 3 replies
  • 0 likes
  • 485 Views
  • 3 replies
  • 0 likes

Paid full price instead of student by accident

PlanPremiumCountryUKDeviceiPhone 5SOperating SystemiOS 10 My Question or IssueHi all. I signed up for a free trial of Spotify premium before I decided to start paying for it. I have paid for a few months now before I noticed that my bank statements w...

  • Newbie
  • Plan Premium Country UK Device iPhone 5S Operating System iOS 10   My Question or Issue Hi all. I signed up for a free trial of Spotify premium before I decided to start paying for it....
  • Billy-J
  • Spotify Star
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

2 Accounts- one is premium other is free account.

Hi,My problem is, I had an account that i was using for free since 2 years. I decided to get premium account. While i try to change to premium, I'am obliged to open the application on website not in my app. Therefore, as I open spotify on safari, I w...

  • Newbie
  • Hi, My problem is, I had an account that i was using for free since 2 years. I decided to get premium account. While i try to change to premium, I'am obliged to open the application on website not i...
  • OneByBoo
  • Roadie
  • 621 Views
  • 1 replies
  • 1 likes
  • 621 Views
  • 1 replies
  • 1 likes

I redeemed my Spotify code but I didn't receive any email from you, and I didn't get Spotify p

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 882 Views
  • 5 replies
  • 0 likes
  • I redeemed my Spotify code but I didn't receive any email from you
  • 882 Views
  • 5 replies
  • 0 likes

Solved!! Which offline device to remove?

PlanPremiumCountryLebanonDeviceMacBook ProOperating SystemSierra My Question or IssueThe offline devices page of my account lists 4 android phones even though I only have two. The page doesn't give descriptions of the phones; it just says Android Pho...

  • Casual Listener
  • Plan Premium Country Lebanon Device MacBook Pro Operating System Sierra   My Question or Issue The offline devices page of my account lists 4 android phones even though I only hav...
  • Billy-J
  • Spotify Star
  • 577 Views
  • 3 replies
  • 0 likes
  • 577 Views
  • 3 replies
  • 0 likes

My premium doesn’t work

PlanPremiumCountry Device(iPhone 6sOperating System(iOS 12 My Question or IssueAlthough I am a premium user when I try to listen to music without internet connection I can’t

  • Casual Listener
  • Plan Premium Country   Device (iPhone 6s Operating System (iOS 12   My Question or Issue Although I am a premium user when I try to listen to music without internet connection I c...
  • Bittencourt
  • Spotify Star
  • 661 Views
  • 5 replies
  • 0 likes
  • 661 Views
  • 5 replies
  • 0 likes

Solved!! Google Home Mini Order Was Cancelled

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueI recently got a Spotify Premium Subscription to order the Google Home Mini and I got the email to redeem. I went to redeem and it took me to a screen saying the "order wa...

  • Music Fan
  • Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue I recently got a Spotify Premium Subscription to order the Google Home Mini and I got the email...
  • askariya
  • Music Fan
  • 6172 Views
  • 15 replies
  • 5 likes
  • 6172 Views
  • 15 replies
  • 5 likes

Solved!! Charged Twice For Premium To Family Upgrade Via Payforit & Paypal

Hi, I'm hoping someone can help me figure this out.I recently upgraded from Premium (paying with Payforit via my Virgin Media bill) to Premium Family (paying with Paypal) and - as expected - i've been charged for both Premium (£9.99 via Virgin Media)...

  • Casual Listener
  • Hi, I'm hoping someone can help me figure this out. I recently upgraded from Premium (paying with Payforit via my Virgin Media bill) to Premium Family (paying with Paypal) and - as expected - i've...
  • zaahn
  • Casual Listener
  • 679 Views
  • 2 replies
  • 0 likes
  • 679 Views
  • 2 replies
  • 0 likes

Superuser Contribution Didn't received RM2 3 mnth promotion.

I choose RM2 3 month promotion by using credit card. But after the payment is process , there show me I paid RM14.90 as a premium user. But I choose RM2 , how come become RM14.90 ? Btw, I am a new user that haven't been use any premium yet.and I defi...

  • Newbie
  • I choose RM2 3 month promotion by using credit card. But after the payment is process , there show me I paid RM14.90 as a premium user. But I choose RM2 , how come become RM14.90 ? Btw, I am a new us...
  • Jemi
  • Spotify Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dopo la sospensione dell'account non riesco a ritornare a Premium

Avevo fatto l'abbonamento Spotify Premium ma purtroppo non ho avuto modo di pagarlo per un po' e mi hanno sospeso l'account. Adesso che riesco a pagare ho provato ad aggiornare il metodo di pagamento ma mi dava errore, allora ho seguito il consiglio ...

  • Newbie
  • Avevo fatto l'abbonamento Spotify Premium ma purtroppo non ho avuto modo di pagarlo per un po' e mi hanno sospeso l'account.  Adesso che riesco a pagare ho provato ad aggiornare il metodo di pa...
  • Jemi
  • Spotify Legend
  • 1608 Views
  • 1 replies
  • 0 likes
  • 1608 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paypal

PlanPremium student discountCountryBelgiumDeviceLaptopOperating SystemWindows 10 My Question or IssueSo I've got spotify premium with student discount for a while now, and i pay the subsription with paypal. My paypal is linked with a debit card to my...

  • Newbie
  •   Plan Premium student discount Country Belgium Device Laptop Operating System Windows 10   My Question or Issue So I've got spotify premium with student discount for a while now...
  • Jemi
  • Spotify Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago con America Express

Hola, buen día.por estos días no cuento con tarjeta Visa ni MasterCard, pero si con una tarjeta American Express. He intentando hacer el ingreso de la tarjeta pero no aparece ese tipo de tarjeta para Chile. Leí otros comentarios e indica que si se pu...

  • Newbie
  • Hola, buen día. por estos días no cuento con tarjeta Visa ni MasterCard, pero si con una tarjeta American Express. He intentando hacer el ingreso de la tarjeta pero no aparece ese tipo de tarjeta pa...
  • Jemi
  • Spotify Legend
  • 843 Views
  • 1 replies
  • 0 likes
  • 843 Views
  • 1 replies
  • 0 likes