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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5614 Views
  • 23 replies
  • 2 likes
  • 5614 Views
  • 23 replies
  • 2 likes

no record of subscription

PlanFreeCountryCanadaDeviceOPPO a37fOperating SystemColorOS My Question or IssueI checked my account for any subscription or the receipts related to that but did not find any. But I am being charged 9.99 CAD every month. How do i cancel that ?

  • Newbie
  •   Plan Free Country Canada Device OPPO a37f Operating System ColorOS   My Question or Issue I checked my account for any subscription or the receipts related to that but did not ...
  • Billy-J
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Google home mini request

PlanFree/PremiumCountryCanadaDeviceGoogle Pixel 2 Operating SystemAndroid My Question or IssueHello, I have never been able to get a Google home mini since I am a premium user since over 2years. It feels bad to hear my friends just signed up and got ...

  • Newbie
  •   Plan Free/Premium Country Canada Device Google Pixel 2  Operating System Android    My Question or Issue Hello, I have never been able to get a Google home mini since...
  • Billy-J
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

premium subscription

create a new account for my mother to be able to use the promotion of 3 months for $ 1.99, when I went to make the signature, said that I could not do, because I had already made a signature before, being that I just created the account , but charged...

  • Newbie
  • create a new account for my mother to be able to use the promotion of 3 months for $ 1.99, when I went to make the signature, said that I could not do, because I had already made a signature before, ...
  • Billy-J
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me elimina a mi familia de mi cuenta premium

Estoy super molesta por que no borra a mi familia de la cuenta premium & es una lata volver a activarlos. que pasa por que pasa esto¡! AYUDA

  • Casual Listener
  • Estoy super molesta por que no borra a mi familia de la cuenta premium & es una lata volver a activarlos. que pasa por que pasa esto¡! AYUDA 
  • Katerina
  • Spotify Legend
  • 1055 Views
  • 5 replies
  • 0 likes
  • 1055 Views
  • 5 replies
  • 0 likes

Age registration problem

PlanFree/PremiumCountry: Italy DeviceAnyOperating SystemAny My Question or IssueGood evening. I tried to create an account for my daughter, but when I insert birth day the registration system says to me that age limit is not satisfied, but my daughte...

  • Regular
  • Plan Free/Premium Country: Italy   Device Any Operating System Any   My Question or Issue Good evening. I tried to create an account for my daughter, but when I insert birth day t...
  • diodan
  • Casual Listener
  • 1093 Views
  • 8 replies
  • 0 likes
  • 1093 Views
  • 8 replies
  • 0 likes

Solved!! Pay for Premium, still on free

PlanFree/PremiumCountry Canada DeviceSamsung Galaxy Tab2Operating SystemAndroid My Question or IssueI paid for Premium, the payment passed on June 4th on my credit card. I didn't received receipt/invoice, no email confirmation (nothing in spam) and s...

  • Visitor
  • Plan Free/Premium Country Canada   Device Samsung Galaxy Tab2 Operating System Android   My Question or Issue I paid for Premium, the payment passed on June 4th on my credit card....
  • Billy-J
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

cant buy premium for 0,99

PlanPremiumCountryGermanyDevicedifferentOperating Systemdifferent My Question or Issuehello, it says premium is only 0,99 for three months, but when i try to buy it, it always says i am buying normal premium for 9,99/month.Also the onyl payment optio...

  • Casual Listener
  • Plan Premium Country Germany Device different Operating System different   My Question or Issue hello,   it says premium is only 0,99 for three months, but when i try to buy it,...
  • Billy-J
  • Spotify Star
  • 322 Views
  • 3 replies
  • 0 likes
  • 322 Views
  • 3 replies
  • 0 likes

Payment failed, please try again later.

More months on end I've had this same problem attempting to obtain premium. Everytime I try to sign up, I get an error message saying, "payment failed, please try again later." I have tried to get premium on different bank cards and on different acco...

  • Casual Listener
  • More months on end I've had this same problem attempting to obtain premium. Everytime I try to sign up, I get an error message saying, "payment failed, please try again later." I have tried to get pr...
  • OneByBoo
  • Roadie
  • 776 Views
  • 4 replies
  • 0 likes
  • 776 Views
  • 4 replies
  • 0 likes

Falha ao realizar pagamento com cartão

Estou com problema de falha no pagamento quando vou realizar o pagamento, meus cartões estão pagos o de crédito e o débito. Quero alguma solução ! Sou do Brasil

  • Newbie
  • Estou com problema de falha no pagamento quando vou realizar o pagamento, meus cartões estão pagos o de crédito e o débito. Quero alguma solução !   Sou do Brasil
  • Brunelicia
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Charged but i don't pay

My mother started a family pack. She pays for it. I don't.Still recently spotify takes money from my account. How?I went to the bank to shut down the payment but the bank told me they cant do this, because of the contract i have with spotify. PlanFre...

  • Newbie
  • My mother started a family pack. She pays for it. I don't. Still recently spotify takes money from my account. How? I went to the bank to shut down the payment but the bank told me they cant do thi...
  • Robert_W
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Student Subscription has suddenly be cancelled in my app

PlanStudent SubscriptionCountrySingaporeDeviceSamsung S10Operating SystemAndroid My Question or Issue My premium subscription has stop working suddenly. Paid already at the start of the month like 2 days ago..i found that i was not able to download m...

  • Newbie
  •   Plan Student Subscription Country Singapore Device Samsung S10 Operating System Android   My Question or Issue   My premium subscription has stop working suddenly. Paid a...
  • Robert_W
  • Community Legend
  • 205 Views
  • 1 replies
  • 1 likes
  • 205 Views
  • 1 replies
  • 1 likes

Why do I still see "Get Premium" option on website after getting premium?

I have premium but I still see "Get Premium" stuff on the website, will it be there forever because there are other plans like Family plan etc. ?

  • Regular
  • I have premium but I still see "Get Premium" stuff on the website, will it be there forever because there are other plans like Family plan etc. ?  
  • Billy-J
  • Spotify Star
  • 314 Views
  • 3 replies
  • 0 likes
  • Premium
  • 314 Views
  • 3 replies
  • 0 likes

Spotify and hulu connection

I have had the spotify student plan for over a year now. The only thing I've recently changed is my payment to a different credit card. It already billed me for this month so its not that. I've had hulu this whole time connected and just today I trie...

  • Newbie
  • I have had the spotify student plan for over a year now. The only thing I've recently changed is my payment to a different credit card. It already billed me for this month so its not that. I've had h...
  • JBayudz
  • Composer
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Changing payment method to a foreign card

Hi,So I have been using premium for little over 1 or 2 years, and it has been a wonderful experience. But I moved temporarily to Nigeria, and while I knew Spotify is not supported in the country I decided to remain on premium by paying with my debit ...

  • Newbie
  • Hi, So I have been using premium for little over 1 or 2 years, and it has been a wonderful experience. But I  moved temporarily to Nigeria, and while I knew Spotify is not supported in the coun...
  • JBayudz
  • Composer
  • 298 Views
  • 1 replies
  • 0 likes
  • Premium
  • 298 Views
  • 1 replies
  • 0 likes

Got charged multiple times this month

PlanFAMILYCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy was I charged 3x this month on my debit card

  • Newbie
  • Plan FAMILY Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why was I cha...
  • JBayudz
  • Composer
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

I received a email stating my Spotify account is canceled and asks me to update, is this a scam

I received a email stating my Spotify account is canceled and asks me to update, is this a scam? See attached it takes me directly to update my credit card info

  • Newbie
  • I received a email stating my Spotify account is canceled and asks me to update, is this a scam? See attached  it takes me directly to update my credit card info   
  • JBayudz
  • Composer
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

1.99 SAR Premium not working

says you used free premium before and u cant take this offer somthing like this then it take the price off from my bank account and dont active the premium (no i didnt active free premium before)

  • Newbie
  • says you used free premium before and u cant take this offer somthing like this  then it take the price off from my bank account and dont active the premium 😕  (no i didnt active fr...
  • Billy-J
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Involuntary payment fee change

PlanPremiumCountrySpainMy Question or IssueI used to pay for the subscription the premium university payment. I just saw that I was charged three times normal premium and I'm still a university student. Being a failure that is not mine I think that s...

  • Newbie
  • Plan Premium Country Spain My Question or Issue I used to pay for the subscription the premium university payment. I just saw that I was charged three times normal premium and I'm still a univer...
  • Billy-J
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Cannot find hulu in my services

Hi,I was told that I could enable a special hulu ads plan however it doesn't seem possible for me, I can't find the "your services" tab and when I click on this link: https://www.spotify.com/account/your-services/ it redirects me to my account.I even...

  • Newbie
  • Hi, I was told that I could enable a special hulu ads plan however it doesn't seem possible for me, I can't find the "your services" tab and when I click on this link: https://www.spotify.com/a...
  • Billy-J
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Constant payments

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 319 Views
  • 3 replies
  • 0 likes
  • Tired of being told i need to pay within a week of payment and now you took two payments within 3 days. Fix it!!!
  • 319 Views
  • 3 replies
  • 0 likes