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Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanPremiumCountry IrelandSamsung note 9Operating SystemAndroid 8.1.0 My Question or IssueI had an iPhone and got spotify premium account. Now I am changing to Android and wonder how the payment for premium plan will go? Through apple account ot goog...
Why does this keep happening? My money was returned to my account last time. But unfortunately, it has occurred again. What should I do? Thanks
Hi, I am moving to the UK next month. I want to subscribe to the discounted price per 3 months deal for Spotify Premium. I realised that the price for that is cheaper in the UK than it is where I am currently (Hong Kong). Can I change region to the U...
I am asking about the hulu/spotify/showtime package that I enrolled in. I connected showtime but when I click the redirect for Hulu I get the below errors. Please help as this is kinda annoying that some of my features aren't working. Thank you. Plan...
PlanRecently upgraded from Premium to Premium for FamilyCountryUS ProblemAfter upgrading from Premium to Premium for Family, my payment renewal date changed to 12-15-18. My original renewal date was 12-25-18. As a result, I lost 10 days of subscripti...
CountryItaly/Sweden My Question or IssueHi everyone!I've got a problem with the subscription of my premium account.I live in Italy but for 3 months I will be in Sweden (where I currently am). When I try to pay for the premium account, my payment meth...
PlanPremiumCountry Faroe IslandsDeviceiphone SE and computerOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFreeCountryRomaniaDevice(iPhone, desktop computer)Operating System(iOS 12, Windows 10)My Question or IssueHi, You now have the offer €0.99 for three months subscription. I have tried many times to make the payment with my debit card (from ING ban...
Hi I just logged out as I changed phone. I reset my password as I couldn't remember .. and now it let me go logg in but as 'trail' like Spotify is asking me to pay for a premium account which I've got already ! How is that possible? Please need help ...
When I update my payment information, I am instructed to reload the page and try again. What should I do?
I’d like to gift a Premium subscription to my daughterI live in Canada and she lives in the US. She listens on her iPhone 6. To complicate matters, she might be moving out of the US in a few months. I have read some people aren’t able to gift a subsc...
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got spotify student premium which includes hulu when i started hulu i connected it an account that is not mine but my friends how do i conne...
I had to delete Spotify app from my phone and then downloaded again but i lost my premium membership and all of my playlists and subscriptions. Anyone had the same issue? How can i solve this? I was using spotify today until that happened.
So, I've been logged out of all my accounts when I tried to connect my phone's Spotify app to Alexa. I have not logged in to this account in some time and attempted to reset the password. This led me to the lovely realization I no longer have access ...
Hi,I am a Premium user and i Pay 9.99€/monthsI received the offer for spotify premium 99€/12 months and i Pay today.Spotify today charged on my credit card 9.99€ + 99€ and the expire date is 31/01/2018 .Can i have 9.99€ back or change expire date to ...
I have an issue with login in! I bought premium for 3 months for my daughter on christmas eve. It worked for a week and tomorrow not anymore... also the link in the confirmation email did not work for her. I think I did something wrong by bying it on...
Hi Spotify support, From the latest promotion, I saw there is a 30 days free trial for subscripting a premium account, whereas I am still seeing 7 days trial on my existing free account. May I know why? Cheers,Jeffrey
Hi guys, sorry for my english, i’m italian i’ve bought spotify premium by my computer, and by computer it’s all ok, but and when i’ve logged by the app with my email if I go in the settings wheel there’s written this, my free account with this Number...
So I just made a new spotify account and I put the card information in for premium, and it went through and now it's not letting me login. So i went to my card history, and it says that I have been charged two different times for this purchase, and i...
PlanPremiumCountry denmarkDeviceiphone 6+Operating System(iOS 10, My Question or Issue why cant i buy spotify peremium for 9kr again????!!!!!