Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Tuesday
lee0821
Casual Listener
90084 Views
55 replies
5 likes

90084 Views
55 replies
5 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
3 weeks ago
nacho121
Visitor
11343 Views
24 replies
2 likes

11343 Views
24 replies
2 likes

Duplicate account

So I just signed up for premium but have also just changed phones, I’ve signed back in and don’t have premium any more or any of the music I had in my library. This is ridiculous Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late...

Adget
Casual Listener
So I just signed up for premium but have also just changed phones, I’ve signed back in and don’t have premium any more or any of the music I had in my library. This is ridiculous Free/Premium ...
2019-07-31 1:10:50 AM
2019-07-31 1:27:24 PM
Billy-J
Spotify Star
336 Views
5 replies
0 likes

336 Views
5 replies
0 likes

Hulu disconnected?

PlanPremiumCountryUSADeviceMultiple My Question or IssueI had a second Spotify Premium account for awhile and wanted to cancel it. I logged in to do so, and it seems my computer logged in to my main Premium account (with Hulu attached). I accidentall...

powahline
Casual Listener
Plan Premium Country USA Device Multiple My Question or Issue I had a second Spotify Premium account for awhile and wanted to cancel it. I logged in to do so, and it seem...
2019-07-30 7:27:08 PM
2019-07-31 1:24:14 PM
Billy-J
Spotify Star
1954 Views
4 replies
0 likes

1954 Views
4 replies
0 likes

Cancelling premium subscription

PlanPremiumCountryUK My Question or IssueIf I cancel my premium account now will I instantly be on standard with ads or will it finish the month? How do I know when it will drop?

carlos_i
Visitor
Plan Premium Country UK My Question or Issue If I cancel my premium account now will I instantly be on standard with ads or will it finish the month? How do I know when it will drop? &n...
2019-07-31 10:13:37 AM
2019-07-31 1:19:48 PM
Billy-J
Spotify Star
249 Views
1 replies
0 likes

249 Views
1 replies
0 likes

Solved!! how many days I have for paying late?///cuantos dias tengo para pagar tarde?

I live in Mexico and I know is not ideal but i'm, having some money issues this week and can't pay my sub for now i use the premium familiar plan and i think i will be able to pay in a few days but i wanna know how many days can i take before i loose...

jonanocetti
Casual Listener
I live in Mexico and I know is not ideal but i'm, having some money issues this week and can't pay my sub for now i use the premium familiar plan and i think i will be able to pay in a few days but i...
2019-07-31 7:39:32 AM
2019-07-31 8:44:28 AM
jonanocetti
Casual Listener
2654 Views
2 replies
0 likes

2654 Views
2 replies
0 likes

Payment passed on my credit card, but I didn't subscribe

I had two accounts, but I cancelled both and made a completely new one so it would be simpler for me. Then, I used the new account to get the free premium trial for a month but decided to cancel it. However, I noticed today that I was charged 10$ on ...

Yijiejie
Casual Listener
I had two accounts, but I cancelled both and made a completely new one so it would be simpler for me. Then, I used the new account to get the free premium trial for a month but decided to cancel it. ...
2019-07-31 1:54:40 AM
2019-07-31 4:38:38 AM
Luan
Spotify Star
281 Views
3 replies
0 likes

281 Views
3 replies
0 likes

Price after promo different on the web than in email

Hi I've got an summer campaign email from you with premium offer offer for free for 60 days, after that 9.99PLN/month.I'd like to go with it, however when I click on link browser open page when price after 60 is 19.99PLN/month.Which price is correct?...

weedget
Casual Listener
Hi I've got an summer campaign email from you with premium offer offer for free for 60 days, after that 9.99PLN/month. I'd like to go with it, however when I click on link browser open page when pri...
2019-07-30 3:49:08 PM
2019-07-30 11:11:22 PM
Billy-J
Spotify Star
314 Views
5 replies
0 likes

314 Views
5 replies
0 likes

Tarjeta de spotify

Compré una tarjeta de spotify pero cuando introduzco el pin me aparece error, cabe mencionar que la tarjeta si fue activada, ya intenté canjearla en otro dispositivo y en modo incógnito

mimiverdugo14
Casual Listener
Compré una tarjeta de spotify pero cuando introduzco el pin me aparece error, cabe mencionar que la tarjeta si fue activada, ya intenté canjearla en otro dispositivo y en modo incógnito &nbs...
2019-07-30 7:09:05 AM
2019-07-30 10:48:57 PM
Billy-J
Spotify Star
246 Views
1 replies
0 likes

246 Views
1 replies
0 likes

switching from prepaid premium to family plan

I have a prepaid premium account and would like to swich to a family account abd pay the difference. Is this doable?United States Thanks in advance for any help!Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android...

balaridh
Visitor
I have a prepaid premium account and would like to swich to a family account abd pay the difference. Is this doable? United States Thanks in advance for any help! Device (iPhone 8, Samsun...
2019-07-30 9:32:43 PM
2019-07-30 10:24:58 PM
Robert_W
Community Legend
308 Views
1 replies
0 likes

308 Views
1 replies
0 likes

Solved!! How different is the music catalogue in New Zealand?

PlanPremiumCountryUK and possibly NZ My Question or IssueHello. I'm now living in NZ but still paying UK sub. I'm worried that if I switch to NZ that I'll lose some of the music due to rights etc. A lot of what I listen to is UK music including old J...

JohnnyNZ
Casual Listener
Plan Premium Country UK and possibly NZ My Question or Issue Hello. I'm now living in NZ but still paying UK sub. I'm worried that if I switch to NZ that I'll lose some of the mu...
2019-07-25 12:38:09 AM
2019-07-30 7:43:04 PM
Luan
Spotify Star
814 Views
3 replies
0 likes
Catalogue
New Zealand

814 Views
3 replies
0 likes

Premium free trial ne fonctionne pas

Bonjour,J'utilisais Spotify gratuitement depuis quelques mois et j'ai voulu essayer Free Premium pour 30 jours avant de commencer à payer. J'ai cliqué sur essayer premium gratuitement pour 30 jours et j'ai rempli le formulaire. J'ai toutefois eu la s...

SenseiNic
Casual Listener
Bonjour, J'utilisais Spotify gratuitement depuis quelques mois et j'ai voulu essayer Free Premium pour 30 jours avant de commencer à payer. J'ai cliqué sur essayer premium gratuitement pour 30 jours...
2019-07-29 8:46:21 PM
2019-07-30 5:31:20 PM
Billy-J
Spotify Star
452 Views
3 replies
0 likes

452 Views
3 replies
0 likes

Subscription

Plan/PremiumCountry India DeviceVIVO1814 My Question or IssueI have been charged 389 for 3 months through UPI but still sotify is not showing any type of subscription

i15jrlfeqy5ftgb
Visitor
Plan/Premium Country India Device VIVO1814 My Question or Issue I have been charged 389 for 3 months through UPI but still sotify is not showing any type of subscription ...
2019-07-30 5:45:50 AM
2019-07-30 7:12:41 AM
Billy-J
Spotify Star
416 Views
1 replies
0 likes
Payment Problems
Payment Update

416 Views
1 replies
0 likes

Disabled/retired discount

My Question or IssueHow about a discount for retirees and disabled people? Nothing beyond whats currently offered to military and students. ANY discount would help people living off a fixed income.

118dbmix
Casual Listener
My Question or Issue How about a discount for retirees and disabled people? Nothing beyond whats currently offered to military and students. ANY discount would help people living...
2019-07-30 1:00:35 AM
2019-07-30 7:09:39 AM
Bethany_Dawn
Community Legend
1207 Views
3 replies
4 likes

1207 Views
3 replies
4 likes

Solved!! Stop premium subscription

PlanPremium for Family CountryThe Netherlands My Question or IssueA few years back I started a premium subscription trough my Facebook account.Some time after that I deleted my Facebook account, at that point I didn’t realise it would make things dif...

Bartholomeus1
Visitor
Plan Premium for Family Country The Netherlands My Question or Issue A few years back I started a premium subscription trough my Facebook account. Some time after that I del...
2019-07-29 10:35:46 AM
2019-07-29 2:30:26 PM
jsannn
Community Legend
477 Views
1 replies
0 likes

477 Views
1 replies
0 likes

normal account billing but I have a student account

HelloI have the problem that my account for more than a year is premium but student and I had to change the payment option but they charge me as a traditional premium account instead of being a student

lalitogarcia0
Visitor
Hello I have the problem that my account for more than a year is premium but student and I had to change the payment option but they charge me as a traditional premium account instead of being a stu...
2019-07-28 10:57:35 PM
2019-07-29 7:21:24 AM
Billy-J
Spotify Star
438 Views
1 replies
0 likes

438 Views
1 replies
0 likes

Solved!! Need help switching to a prepaid plan

PlanPremiumCountryUSADeviceiPhone X and PCOperating SystemiOS 12.4 & Windows 10 My Question or IssueI currently have a payment due for my spotify premium and I'm trying to use a visa gift card to pay for it but the spotify app is rejecting the card s...

-5lx7entsu_aw
Casual Listener
Plan Premium Country USA Device iPhone X and PC Operating System iOS 12.4 & Windows 10 My Question or Issue I currently have a payment due for my spotify premium and I'm trying t...
2019-07-26 9:03:23 PM
2019-07-29 7:19:09 AM
Billy-J
Spotify Star
20318 Views
7 replies
0 likes

20318 Views
7 replies
0 likes

Subscription problems

Hi. I don't know what happened to my original post, it just vanished very suddenly but I will rewrite this again...In Sweden, May or June, we got a deal where we could pay 3 months for 99 KR.I payed for this and after a few weeks (maybe two, maybe th...

LordMenace
Regular
Hi. I don't know what happened to my original post, it just vanished very suddenly but I will rewrite this again... In Sweden, May or June, we got a deal where we could pay 3 months for 99 KR. I pa...
2019-07-29 1:17:25 AM
2019-07-29 2:02:10 AM
Luan
Spotify Star
290 Views
1 replies
0 likes

290 Views
1 replies
0 likes

Problemas con tarjeta de regalo

No puedo usar el código de regalo de mi tarjeta me dice que lo intente más tarde. Ayuda por favor.

Zuri2
Casual Listener
No puedo usar el código de regalo de mi tarjeta me dice que lo intente más tarde. Ayuda por favor.
2019-07-10 5:47:36 AM
2019-07-29 1:40:07 AM
Luan
Spotify Star
1095 Views
10 replies
2 likes

1095 Views
10 replies
2 likes

How to cancel?

PlanFree/PremiumCountryThe NetherlandsDeviceSamsung Galaxy S8 INT and a PCOperating SystemAndroid 8.0 Windows 10 My Question or IssueI bought spotify premium a while ago (4th of June to be exact) while the 3 months for 0,99 cents was being held. I ha...

Kees5
Casual Listener
Plan Free/Premium Country The Netherlands Device Samsung Galaxy S8 INT and a PC Operating System Android 8.0 Windows 10 My Question or Issue I bought spotify premium a while ago (4th...
2019-07-13 5:34:02 AM
2019-07-28 9:19:15 PM
Kees5
Casual Listener
531 Views
2 replies
0 likes

531 Views
2 replies
0 likes

Charged twice per month

I have a premium $14.99 account but I’ve been getting charged $14.99 and another $9.99 a month. Why?? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question...

HG1113
Visitor
I have a premium $14.99 account but I’ve been getting charged $14.99 and another $9.99 a month. Why?? Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro la...
2019-07-28 6:04:26 PM
2019-07-28 6:48:59 PM
Billy-J
Spotify Star
247 Views
1 replies
0 likes

247 Views
1 replies
0 likes

change family account for student account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI share a family account with my sister because we thought it would be cheaper instead of us ...

Inez2
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I share...
2019-07-28 12:33:11 PM
2019-07-28 5:21:00 PM
Luan
Spotify Star
221 Views
1 replies
0 likes

221 Views
1 replies
0 likes

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