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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6059 Views
  • 23 replies
  • 2 likes
  • 6059 Views
  • 23 replies
  • 2 likes

I’ve paid my subscription but I’m still having free account and Idk why

I had some issues with my credit card so I go back to free 2 days ago, I paid my subscription again today and I’m still being free in Spotify, can somebody help me?PlanFree/PremiumCountryMéxico DeviceIphone XSOperating System(iOS 10) My Question or I...

  • Newbie
  • I had some issues with my credit card so I go back to free 2 days ago, I paid my subscription again today and I’m still being free in Spotify, can somebody help me? Plan Free/Premium Country Méxi...
  • Bittencourt
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Premium with Hulu

Premium USA iphone 8+ but did it through my Ps4 IOS 12.2 I subscribed to spotify premium because of the new promotion premium with Hulubought the subscription through my ps4 but didn't receive my Hulu subscription ??

  • Casual Listener
  •     Premium   USA   iphone 8+ but did it through my Ps4    IOS 12.2     I subscribed to spotify premium because of the new promotion  premium ...
  • Billy-J
  • Spotify Star
  • 1710 Views
  • 3 replies
  • 0 likes
  • Hulu
    PREMIUM INTRODUCTION OFFER
  • 1710 Views
  • 3 replies
  • 0 likes

spotify charge me twice for march and April subscription

PlanPremiumCountryMalaysiaDeviceiPhone6Operating SystemiOS 12 My Question or Issuemy bank account has been charged twice for march and April subscription. Is spotify going to refund my money?

  • Newbie
  • Plan Premium Country Malaysia Device iPhone6 Operating System iOS 12   My Question or Issue my bank account has been charged twice for march and April subscription. Is spotify going to...
  • Luan
  • Spotify Star
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Subscription changed from Family Premium to Single Premium on its own.

PlanPremium Family, but it swtiched to Premium Sinlge on it’s own.Country DeviceApple iPhones, windows computersOperating System(iOS, Windows 10) My Question or Issue My husband started getting ads while he was listening to music. I still have premiu...

  • Casual Listener
  • Plan Premium Family, but it swtiched to Premium Sinlge on it’s own. Country   Device Apple iPhones, windows computers Operating System (iOS, Windows 10)   My Question or Issue &nb...
  • Billy-J
  • Spotify Star
  • 414 Views
  • 3 replies
  • 0 likes
  • 414 Views
  • 3 replies
  • 0 likes

Charged after I canceled my suscription. I Need my refound at least te last one.

PlanFree/PremiumCountryMéxico Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI canceled my single premium plan to be part of a familiar plan. But I still been charg...

  • Regular
  • Plan Free/Premium Country México  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I...
  • Billy-J
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

I made the the signature of the spotify premium, and I cant use it

I deleted accidentally the app of spotify on my cellphone and at the same day I rescue it to my cellphone and my account that was premium back to the non-premium, in this month the cash discounted of my bank account and I still cant use my premium ac...

  • Newbie
  • I deleted accidentally the app of spotify on my cellphone and at the same day I rescue it to my cellphone and my account that was premium back to the non-premium, in this month the cash discounted of...
  • Billy-J
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

[Subscription] Hulu ads free + Spotify

PlanFree/PremiumCountryUnited StatesDeviceiPhone 6Operating SystemiOS 12.2 My Question or IssueI am a student, I have a Hulu account and I want to add my Spotify to it so I can get the student subscription. I do not know how to go about doing this. p...

  • Newbie
  • Plan Free/Premium Country United States Device iPhone 6 Operating System iOS 12.2   My Question or Issue I am a student, I have a Hulu account and I want to add my Spotify to it so I c...
  • Billy-J
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Google home mini

PlanPremium When going to https://www.spotify.com/ca-en/googlehome/redeem/ to redeem my google home mini, I am greeted with "It looks like you've not registered your interest for this offer yet." I never received an email advertising this promotion.

  • Newbie
  • Plan Premium   When going to https://www.spotify.com/ca-en/googlehome/redeem/ to redeem my google home mini, I am greeted with "It looks like you've not registered your interest for...
  • Billy-J
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Google Home Mini Discount

PlanPremiumCountryCanada My Question or Issue Afternoon,I have been trying to claim the google home mini but each time i try to the discount is not applied. I have revieved the link in my email which sends me to the google store to choose a mini. Whe...

  • Newbie
  • Plan Premium Country Canada   My Question or Issue   Afternoon, I have been trying to claim the google home mini but each time i try to the discount is not applied. I have revieved ...
  • Billy-J
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Google home mini offer

PlanPremiumCountryCanada My Question or Issue Hello, I am waiting for my google home mini for so long now since I’ve got the confirmation that it was ordered, when can I except receiving it? Thank you and have a nice weekend... Sandrine Stordiau Obte...

  • Casual Listener
  • Plan Premium Country Canada    My Question or Issue   Hello,  I am waiting for my google home mini for so long now since I’ve got the confirmation that it was ordered, wh...
  • Billy-J
  • Spotify Star
  • 339 Views
  • 3 replies
  • 0 likes
  • 339 Views
  • 3 replies
  • 0 likes

Google home mini?

So today found out this promo from a friend who got theirs, but i got no email or anything about tjis. Ive gone too two links one says page not found, other sayd i was not opped in for yhis. How could i if never told? How can one get this as beed sub...

  • Casual Listener
  • So today found out this promo from a friend who got theirs, but i got no email or anything about tjis. Ive gone too two links one says page not found, other sayd i was not opped in for yhis. How coul...
  • Billy-J
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Student Discount

When you get the student discount, is it one big payment of 4.99 a month so I'd be paying 60 dollars at one time? Or does it charge 4.99 a month like it regularly does without the student discount?

  • Newbie
  • When you get the student discount, is it one big payment of 4.99 a month so I'd be paying 60 dollars at one time? Or does it charge 4.99 a month like it regularly does without the student discount? ...
  • landonharris88
  • Composer
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

My Account Keeps Being Charged Twice A Month

PlanPremiumCountryUSADeviceiPhone SEOperating SystemiOSMy Question or IssueMy account keeps getting charged twice a month, $10.61 and $15.89 on two separate occasions. I have a premium subscription. I should be paying only $10 once a month to be usin...

  • Casual Listener
  • Plan Premium Country USA Device iPhone SE Operating System iOS My Question or Issue My account keeps getting charged twice a month, $10.61 and $15.89 on two separate occasions. I have a prem...
  • mslauraann
  • Casual Listener
  • 440 Views
  • 1 replies
  • 1 likes
  • 440 Views
  • 1 replies
  • 1 likes

Free Google Home Mini

Do they restock the google minis? 

  • Newbie
  • Do they restock the google minis?  
  • Billy-J
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

New user - can't get Google Home mini offer because of 30-day trial

PlanPremium trialCountryCanadaDevicePCOperating SystemWindowsMy Question or IssueI'd like to get the Google Home Mini offer (in Canada), but when I signed up for Premium, I was put on a 30-day trial. I've tried to find a way to pay, but there doesn't...

  • Newbie
  • Plan Premium trial Country Canada Device PC Operating System Windows My Question or Issue I'd like to get the Google Home Mini offer (in Canada), but when I signed up for Premium, I was put ...
  • Billy-J
  • Spotify Star
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Google Home Mini Offer In Canada

I was wondering if the offer is over? I never got an email or anything about it so I never knew till one of my friends mentioned it today. I have premium for students and was wondering if I could get it.

  • Newbie
  • I was wondering if the offer is over? I never got an email or anything about it so I never knew till one of my friends mentioned it today. I have premium for students and was wondering if I could get...
  • Billy-J
  • Spotify Star
  • 635 Views
  • 1 replies
  • 0 likes
  • 635 Views
  • 1 replies
  • 0 likes

Google home promotion

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently applied for the free google home mini and they said I had one reserved for me. I k...

  • Casual Listener
  • Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recently a...
  • Billy-J
  • Spotify Star
  • 809 Views
  • 3 replies
  • 0 likes
  • 809 Views
  • 3 replies
  • 0 likes

Free Google Home Canada - Many Hours and still Spotify link broken

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Did not receive anything regarding Google Home Mini

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello everyone, I subscribed to Spotify Premium with 3 months trial on 2018-12. I paid 0.99 f...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello e...
  • Billy-J
  • Spotify Star
  • 542 Views
  • 6 replies
  • 0 likes
  • 542 Views
  • 6 replies
  • 0 likes

Solved!! Change Spotify Family subscription from external company to Spotify

I have a family subscription with an external company that i have now ended, will end within a month.What to do to continue my subscription directly via Spotify? Just wait for the old to run out and get a new one? What will happen with my songlists a...

  • Casual Listener
  • I have a family subscription with an external company that i have now ended, will end within a month. What to do to continue my subscription directly via Spotify? Just wait for the old to run out an...
  • Billy-J
  • Spotify Star
  • 880 Views
  • 5 replies
  • 0 likes
  • 880 Views
  • 5 replies
  • 0 likes