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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151840 Views

69 replies

10 likes

Premium for Family
  • 151840 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

97744 Views

89 replies

4 likes

  • 97744 Views
  • 89 replies
  • 4 likes

Superuser Contribution Payment with PayPal

Hi!I tried to upgrade my spotify account with paypal. I saw that in Romania paypal gateway isn t avalabile and I changed payment country to USA. When I pressed the button to upgrade to premium it said **Your payment method and country don't match**. ...

Visitor

Hi! I tried to upgrade my spotify account with paypal. I saw that in Romania paypal gateway isn t avalabile and I changed payment country to USA. When I pressed the button to upgrade to premium it s...

OneByBoo

Roadie

3353 Views

12 replies

0 likes

Payment
  • 3353 Views
  • 12 replies
  • 0 likes

Superuser Contribution [MALAYSIA] Something went wrong. Try again, or get help.

Plan Premium Family Country Malaysia Device iPad Safari, Firefox and Chrome (tried all) Operating System iOS 13, Windows 10, Windows 10 My Question or Issue I got the payment failed notification on my phone so I went and update my details but both BA...

Regular

Plan Premium Family Country Malaysia   Device iPad Safari, Firefox and Chrome (tried all) Operating System iOS 13, Windows 10, Windows 10   My Question or Issue I got ...

Katerina

Spotify Legend

1541 Views

3 replies

0 likes

Malaysia
  • 1541 Views
  • 3 replies
  • 0 likes

Superuser Contribution PAGO DUPLICADO DESDE TARJETA DE CREDITO

Se me ha efectuado el pago 2 veces el mismo mes de spotify.-Necesito el reembolso de lo pagado la segunda vez PlanPremium CountryCHILE

Casual Listener

Se me ha efectuado el pago 2 veces el mismo mes de spotify.- Necesito el reembolso de lo pagado la segunda vez   Plan Premium   Country CHILE         &nb...

Ivan

Spotify Legend

863 Views

3 replies

0 likes

pago tarjeta de credito
  • 863 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution New debit card

PlanPremiumCountryIsrael My Question or IssueHy,I've changed my Payment to a new debit card 3 months ago but i still see that the old card is being charged for it.Also, i can see in that Payment window in Spotify Web that the debit card number is the...

Casual Listener

Plan Premium Country Israel   My Question or Issue Hy, I've changed my Payment to a new debit card  3 months ago but i still see that the old card is being charged for it. Also, i c...

Ivan

Spotify Legend

1582 Views

3 replies

0 likes

Debit Card
Payment
Payment Problems
  • 1582 Views
  • 3 replies
  • 0 likes

Superuser Contribution Billed twice when switching from regular premium to student discount

PlanPremiumCountryIndia My Question or IssueHi,I recently changed my premium subscription to the student discount and was charged a second time. Once for the regular subscription at the start for the month, and again yesterday, when I tried switching...

Casual Listener

Plan Premium Country India   My Question or Issue Hi, I recently changed my premium subscription to the student discount and was charged a second time. Once for the regular subscription ...

Ivan

Spotify Legend

604 Views

1 replies

0 likes

  • 604 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium trial doesn’t start

PlanFreeCountryUSA DeviceiPhone 11Operating SystemiOS 13 My Question or IssueI’ve tried starting my 1 month of premium for free trial but it doesn’t let me. It says I’ve already done it but I have never used premium on this account.

Visitor

Plan Free Country USA   Device iPhone 11 Operating System iOS 13   My Question or Issue I’ve tried starting my 1 month of premium for free trial but it doesn’t let me. It says I’...

Ivan

Spotify Legend

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Giftcard won't redeem

So, my mom bought me a $60 Spotify Premium Gift card, which would allow me to have Premium for 6 months. So when I got home, I tried to get it put on my phone as soon as I can because I wanted to listen to my music very badly, but when I go to put it...

Visitor

So, my mom bought me a $60 Spotify Premium Gift card, which would allow me to have Premium for 6 months. So when I got home, I tried to get it put on my phone as soon as I can because I wanted to lis...

Bethany_Dawn

Community Legend

871 Views

1 replies

0 likes

  • 871 Views
  • 1 replies
  • 0 likes

Change to Duo from Family

I'm trying to change to Spotify Duo. It says that my current family member will be converted to the free Spotify. But I want my daughter (the only other member of the household) to be the second Duo member. How do I do this as part of the plan-change...

Visitor

I'm trying to change to Spotify Duo. It says that my current family member will be converted to the free Spotify. But I want my daughter (the only other member of the household) to be the second Duo ...

Emilia_8

Community Legend

1080 Views

1 replies

0 likes

change plan
Family Premium Plan
Premium Duo
  • 1080 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cancelling then restarting later or Suspend?

Plan PremiumCountry CanadaMy Question or IssueCan I suspended by account for a few months until this COVID-19 thing is over? Or if I have to cancel when I'm ready to sign up again, will all my playlists, etc be there; i.e. will I use the same usernam...

Casual Listener

Plan Premium Country Canada My Question or Issue Can I suspended by account for a few months until this COVID-19 thing is over?  Or if I have to cancel when I'm ready to sign up again, will...

tkablair

Casual Listener

6084 Views

4 replies

0 likes

  • 6084 Views
  • 4 replies
  • 0 likes

Superuser Contribution Yearly Subscrition

I have a Premium Sub, and pay yearly. But now i cant find any info on a yearly sub? Dont want to pay montly, only yearly. Please help.

Visitor

  I have a Premium Sub, and pay yearly. But now i cant find any info on a yearly sub? Dont want to pay montly, only yearly. Please help.

Xenia

Spotify Legend

1575 Views

4 replies

0 likes

  • 1575 Views
  • 4 replies
  • 0 likes

Changing Subscription Payment through Account/Routing Number

PlanPremiumCountryUSA DeviceiPhone 8Operating SystemiOS 10 My Question or IssueMy recent debit card has been shut off due to fraudulent activities. I am receiving a new debit card in the mail in the next 5-7 business days. However, my premium spotify...

Visitor

Plan Premium Country USA   Device iPhone 8 Operating System iOS 10   My Question or Issue My recent debit card has been shut off due to fraudulent activities. I am receiving a ne...

Billy-J

Spotify Star

2407 Views

1 replies

0 likes

change payment
new debit card
  • 2407 Views
  • 1 replies
  • 0 likes

Solved!! Change from credit card payment to gift card

PlanFree/PremiumCountryMexicoOperating System Android My Question or IssueI started using spotify premium with the 30 days free option. For doing so i had to register a credit card. The 30 days are about to end and i wanted to change my payment mode ...

Visitor

Plan Free/Premium Country Mexico Operating System  Android  My Question or Issue I started using spotify premium with the 30 days free option. For doing so i had to register a credit...

Billy-J

Spotify Star

1130 Views

1 replies

1 likes

  • 1130 Views
  • 1 replies
  • 1 likes

Superuser Contribution Question - Spotify Premium Duo

PlanPremiumCountryPoland My Question or IssueHi, I have one, simple question for you, guys. If I buy a Premium Duo, it will create new account for other member or what?

Visitor

Plan Premium Country Poland   My Question or Issue Hi, I have one, simple question for you, guys. If I buy a Premium Duo, it will create new account for other member or what?  

Elena

Moderator

745 Views

1 replies

0 likes

  • 745 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium account has been deleted and my playlist too

I had a premium Spotify account and all of a sudden when trying to log in, it has disappeared together with all my playlist. Apart from that, the user name now has become a number of 10-12 digits. This wouldn't be a problem if at least I could be abl...

Visitor

I had a premium Spotify account and all of a sudden when trying to log in, it has disappeared together with all my playlist. Apart from that, the user name now has become a number of 10-12 digits. Th...

Elena

Moderator

494 Views

1 replies

0 likes

  • 494 Views
  • 1 replies
  • 0 likes

Double debiting

PlanPremiumCountryGermany My Question or IssueHi, in March 2020 I was charged doubled with 9,99 EUR. Can you please refund one charge? Or can you send me an Email Adress or contact data, to which I can refer? Thanks for your help,

Visitor

  Plan Premium Country Germany       My Question or Issue Hi, in March 2020 I was charged doubled with 9,99 EUR. Can you please refund one charge? Or can you send me an E...

OneByBoo

Roadie

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Student Subscription with Hulu and Showtime

I had the Spotify Premium subscription with the free Hulu. I changed my subscription to the Premium for Students and was able to activate Showtime, but not Hulu. Instead of Hulu saying "Activate Now" in "Your Services" it says "Start Watching." I del...

Visitor

I had the Spotify Premium subscription with the free Hulu.  I changed my subscription to the Premium for Students and was able to activate Showtime, but not Hulu.  Instead of Hulu saying "A...

Elena

Moderator

1161 Views

1 replies

0 likes

  • 1161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment deducted but premium not activated

PlanPremiumCountryIndiaMy Question or IssueHi, I signed up for a single premium plan on a debit card, and put it as a monthly subscription. The money for the first month has been deducted from my bank account, but my Spotify account still shows me to...

Visitor

Plan Premium Country India My Question or Issue Hi, I signed up for a single premium plan on a debit card, and put it as a monthly subscription. The money for the first month has been deducted f...

Ivan

Spotify Legend

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes

Solved!! Can’t buy 6 months premium with debit card

PlanFree/PremiumCountryCanada DeviceiPhone XR Operating SystemiOS 13.3.1 My Question or IssueIs it possible to buy 6 months premium with a debit card? Or do I have to pay with paysafecard?

Newbie

Plan Free/Premium Country Canada  Device iPhone XR  Operating System iOS 13.3.1   My Question or Issue Is it possible to buy 6 months premium with a debit card? Or do I have ...

Billy-J

Spotify Star

1232 Views

1 replies

0 likes

  • 1232 Views
  • 1 replies
  • 0 likes

I can't log in to Spotify - I STILL NEED HELP

PlanPremiumCountryUnited StatesDeviceAllOperating SystemAll My Question or IssueI was part of my family's plan (under my sister's name, but paid for by Mom). My mom forgot about that and disputed payment with credit card company. I received an email ...

Casual Listener

Plan Premium Country United States Device All Operating System All   My Question or Issue I was part of my family's plan (under my sister's name, but paid for by Mom). My mom forgot ab...

Ste7en

Casual Listener

542 Views

1 replies

0 likes

I can't log in to Spotify - I STILL NEED HELP
  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to add Duo, even if we are at the same address

Hi, Got a duo plan, but I am unable to add my wife into the plan, even if we input the exact same address as what is declared in my account, it always say we have to live in the same country. We do... Anybody can help, haven't found a way to chat wit...

Visitor

Hi,     Got a duo plan, but I am unable to add my wife into the plan, even if we input the exact same address as what is declared in my account, it always say we have to live in the same ...

Elena

Moderator

785 Views

1 replies

0 likes

  • 785 Views
  • 1 replies
  • 0 likes