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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18270 Views
  • 27 replies
  • 4 likes
  • 18270 Views
  • 27 replies
  • 4 likes

Superuser Contribution Existing Premium w Hulu account disconnected

I have been a spotify premium subscriber for going on seven years. I just signed up to the Hulu add on (w ads) earlier this year. After I updated my credit card details on spotify, my Hulu account is gone. Poof. Disappeared. Spotify support tells me ...

  • Regular
  •   I have been a spotify premium subscriber for going on seven years. I just signed up to the Hulu add on (w ads) earlier this year.  After I updated my credit card details on spotify, my ...
  • Peter
  • Spotify Legend
  • 1599 Views
  • 5 replies
  • 0 likes
  • Hulu
    Premium
  • 1599 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify ended my Hulu subscription without notice

I have had Spotify Premium with Hulu (US) since March 2018In June 2019 my bank merged with another bank and changed names, so brand new debit cards were sent out and I had to update my payment info. Because I updated my payment info Spotify decided t...

  • Visitor
  • I have had Spotify Premium with Hulu (US) since March 2018 In June 2019 my bank merged with another bank and changed names, so brand new debit cards were sent out and I had to update my payment info...
  • Peter
  • Spotify Legend
  • 4389 Views
  • 7 replies
  • 3 likes
  • 4389 Views
  • 7 replies
  • 3 likes

Solved!! Chaning from single premium to family

Hi, I subscribed to Premium on November with a promotion paying 9,99 for 3 months but now I want to subscribe to family premium. I would know what happen if I change subscription. Do I loose the remaining month of the promotion or I will pay family w...

  • Casual Listener
  • Hi, I subscribed to Premium on November with a promotion paying 9,99 for 3 months but now I want to subscribe to family premium. I would know what happen if I change subscription. Do I loose the rema...
  • OneByBoo
  • Roadie
  • 937 Views
  • 1 replies
  • 0 likes
  • 937 Views
  • 1 replies
  • 0 likes

Spotify for Samsung Gear Fit2 Pro (in countries outside of the US)

PlanPremiumCountrySouth Africa DeviceSamsung Gear Fit2 Pro I recently purchased the Fit2 Pro and was hoping to use Spotify on my device (as it has been advertised as being compatible). I have been greatly disappointed to learn that Spotify can only b...

  • Casual Listener
  • Plan Premium Country South Africa  Device Samsung Gear Fit2 Pro   I recently purchased the Fit2 Pro and was hoping to use Spotify on my device (as it has been advertised as being com...
  • SGK33
  • Visitor
  • 751 Views
  • 2 replies
  • 1 likes
  • 751 Views
  • 2 replies
  • 1 likes

want to renew a premium gift

PlanPremium (gift)CountryUnited StatesDeviceAnyOperating SystemAny My Question or IssueLast December I bought my niece a year of Spotify Premium (not Family, not Student, no Hulu or other extras) via a Spotify e-card that I bought directly on the Spo...

  • Casual Listener
  •   Plan Premium (gift) Country United States Device Any Operating System Any   My Question or Issue Last December I bought my niece a year of Spotify Premium (not Family, not Stud...
  • OneByBoo
  • Roadie
  • 513 Views
  • 3 replies
  • 0 likes
  • 513 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Student subscription

Device: IpXI have free plan with Spotify now. I've tried to get Student premium. I got my student status verified already. They sent me an email to get the discount validated till Oct 26 2020. However, when I tried to get the discount, it says I have...

  • Casual Listener
  • Device: IpX I have free plan with Spotify now. I've tried to get Student premium. I got my student status verified already. They sent me an email to get the discount validated till Oct 26 2020. Howe...
  • nhuthao
  • Casual Listener
  • 941 Views
  • 6 replies
  • 0 likes
  • 941 Views
  • 6 replies
  • 0 likes

Going on Vacation to central america

I plan to go on vacation in central America for January to may...can I listen to Spotify on my plan

  • Casual Listener
  • I plan to go on vacation in central America for January to may...can I listen to Spotify on my plan
  • Chuloboy61
  • Casual Listener
  • 517 Views
  • 3 replies
  • 0 likes
  • 517 Views
  • 3 replies
  • 0 likes

payment issue help me to keep enjoy spotify

PlanPremiumCountryKorea DeviceiPhone 8+ My Question or Issue Hello users. I joined spotify on last year when i was in Malaysia, i paid with Card which issued on Malaysia. But now i back to my country (South Korea), and my Malaysia Card has been close...

  • Visitor
  • Plan Premium Country Korea   Device iPhone 8+   My Question or Issue   Hello users.    I joined spotify on last year when i was in Malaysia, i paid with Card whic...
  • Maxim
  • Spotify Star
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Can't access own spotify with premium subscription (HACKED)

PlanPremiumCountryNL My Question or IssueI can't login into my account with premium anymore. I know the username because it was logged in to my phone. I don't know the password and password forgot doesn't seem to link to go to my e-mail anymore. I do...

  • Visitor
  • Plan Premium Country NL   My Question or Issue I can't login into my account with premium anymore. I know the username because it was logged in to my phone. I don't know the password and p...
  • OneByBoo
  • Roadie
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family was never able to log into family plan

PlanPremium FamilyCountryUSDeviceiPhone 8Operating SystemLatest ios My Question or IssueI got premium family to share with my girlfriend and no matter what we tried she couldnt log in and was stuck with ads. She logged out and back in through the lin...

  • Casual Listener
  • Plan Premium Family Country US Device iPhone 8 Operating System Latest ios   My Question or Issue I got premium family to share with my girlfriend and no matter what we tried she could...
  • Peter
  • Spotify Legend
  • 477 Views
  • 3 replies
  • 0 likes
  • 477 Views
  • 3 replies
  • 0 likes

Spotify premium and Hulu

Hey everyone! I had to recently update my payment information because my wallet got stolen, however since I just got the cards a few days ago I hadn't gotten around to updating my Spotify. I had the Premium $10/month + Hulu bundle that apparently doe...

  • Visitor
  • Hey everyone! I had to recently update my payment information because my wallet got stolen, however since I just got the cards a few days ago I hadn't gotten around to updating my Spotify. I had the ...
  • KossB
  • Roadie
  • 2781 Views
  • 3 replies
  • 0 likes
  • 2781 Views
  • 3 replies
  • 0 likes

Cancelled my subscription but I'm still paying

I cancelled my Spotify subscription some months ago but a monthly premium is still being deducted from my account. Please fix this and refund me the premiums I paid over the months in which I was not subscribed. Also, I am not able to use your chat f...

  • Visitor
  • I cancelled my Spotify subscription some months ago but a monthly premium is still being deducted from my account. Please fix this and refund me the premiums I paid over the months in which I was not...
  • Emilia_8
  • Community Legend
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium 30 dias gratis

Quando meus 30 dias de teste gratis sera ativado? Acabei de assinar pelo boleto e ja paguei, queria saber se depois que cair o **bleep**, vai ser 30 dias gratis e o proximo mes ja vai esta esta pago com os 16,90

  • Newbie
  • Quando meus 30 dias de teste gratis sera ativado? Acabei de assinar pelo boleto e ja paguei, queria saber se depois que cair o **bleep**, vai ser 30 dias gratis e o proximo mes ja vai esta esta pago ...
  • Petya
  • Community Legend
  • 648 Views
  • 2 replies
  • 0 likes
  • 648 Views
  • 2 replies
  • 0 likes

Solved!! Your payment method and country didn't match

I will submit my details of student to sheer to verify and verification is done but when i go to payment option after enter my card details and postal pincode it produces an error that your payment method and country didn't match.PlanFree to premiumC...

  • Casual Listener
  • I will submit my details of student to sheer to verify and verification is done but when i go to payment option after enter my card details and postal pincode it produces an error that your payment m...
  • REAGENT
  • Casual Listener
  • 1971 Views
  • 2 replies
  • 0 likes
  • 1971 Views
  • 2 replies
  • 0 likes

Pagando Premium e usando Free

Boa tarde, está sendo descontado de minha conta a 3 meses o valor de €6,99 referente a assinatura premium a qual eu não utilizo. Estou pagando por um servico e nao tenho acesso ao mesmo. Minha conta continua Free nesses tres meses. Operating System( ...

  • Visitor
  • Boa tarde, está sendo descontado de minha conta a 3 meses o valor de €6,99 referente a assinatura premium a qual eu não utilizo. Estou pagando por um servico e nao tenho acesso ao mesmo. Minha conta ...
  • Brunelicia
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Premium account support

Spoiler (Highlight to read)HiCurrently, my premium account can't be used, but why do I have my premium deduted everymonth. Now i have to do like. ThanksHiCurrently, my premium account can't be used, but why do I have my premium deduted everymonth. No...

  • Visitor
  • Hi Currently, my premium account can't be used, but why do I have my premium deduted everymonth. Now i have  to do like. Thanks
  • OneByBoo
  • Roadie
  • 1097 Views
  • 1 replies
  • 0 likes
  • 1097 Views
  • 1 replies
  • 0 likes

There's no postpaid payment method

Hi New here I just want to know why I can't pay using load? I'm from philippines I loaded P130.00 worth of load Plssss help me

  • Newbie
  • Hi 🙂 New here I just want to know why I can't pay using load? I'm from philippines I loaded P130.00 worth of load    Plssss help me 
  • OneByBoo
  • Roadie
  • 567 Views
  • 1 replies
  • 0 likes
  • 567 Views
  • 1 replies
  • 0 likes

Solved!! Resuscribe 3 months promotion

Plan Premium 3 months promotionCountryColombiaDeviceXiaomi Redmi Note 5Operating SystemWindows 10 My Question or IssueI can't resuscribe my account to premium 3 months promotion. I used this same promotion before, but I canceled the service on Septem...

  • Regular
  • Plan  Premium 3 months promotion Country Colombia Device Xiaomi Redmi Note 5 Operating System Windows 10   My Question or Issue I can't resuscribe my account to premium ...
  • raulama1
  • Regular
  • 2226 Views
  • 12 replies
  • 0 likes
  • 3-months promotion
    Payment Problems
    Resuscribe
  • 2226 Views
  • 12 replies
  • 0 likes

Türkiye Ödeme Sorunu

Merhaba;Hesabımı premium yapmak istiyorum ancak kartımın internet alışverişine-yurtdışı alışverişine açık olmasına rağmen 3 gündür ödeme yapamıyorum. konuyla ilgili çözüm nedir acaba?  

Ekran Alıntısı.JPG
  • Visitor
  • Merhaba; Hesabımı premium yapmak istiyorum ancak kartımın internet alışverişine-yurtdışı alışverişine açık olmasına rağmen 3 gündür ödeme yapamıyorum. konuyla ilgili çözüm nedir acaba?    
  • OneByBoo
  • Roadie
  • 814 Views
  • 6 replies
  • 0 likes
  • 814 Views
  • 6 replies
  • 0 likes