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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15658 Views
  • 27 replies
  • 3 likes
  • 15658 Views
  • 27 replies
  • 3 likes

Superuser Contribution Problemas con Plan Familiar Premium

En el plan familiar les envié la invitación a los otros usuarios pero cuando tratan de entrar dice que ah habido un error y no se pueden sumar a la cuenta

  • Newbie
  • En el plan familiar les envié la invitación a los otros usuarios pero cuando tratan de entrar dice que ah habido un error y no se pueden sumar a la cuenta
  • SergioDavid
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount, but charged twice this month, second one being £9.99

I have tried looking for the live chat option for an hour, but can't seem to find it this time. They fixed this problem for me in no time... I've been charged twice this month, and I'm on student discount, but my 2nd charge was £9.99

  • Newbie
  • I have tried looking for the live chat option for an hour, but can't seem to find it this time. They fixed this problem for me in no time...    I've been charged twice this month, and I'm...
  • Melody
  • Spotify
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Family Plan

Can I still switch from one Spotify Family Plan to another if I have surpassed the exact 12 month mark?

  • Newbie
  • Can I still switch from one Spotify Family Plan to another if I have surpassed the exact 12 month mark?
  • Bethany_Dawn
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Cant change payment method

Aparently my credit card is rejecting the payment. When I want to update the payment method, I cannot do it. The system says that the credit card does not match with the country where I am. When I want to chenge the country from my account, the field...

  • Casual Listener
  • Aparently my credit card is rejecting the payment. When I want to update the payment method, I cannot do it. The system says that the credit card does not match with the country where I am. When I wa...
  • Luke
  • Spotify Star
  • 362 Views
  • 3 replies
  • 0 likes
  • 362 Views
  • 3 replies
  • 0 likes

add's

We have a subscription. Wer pay €4.99 per month. When logged in on our computer we have no annoying add's. When we want to play music from our phones through a bluetooth speaker we get the annoying add's. We logged out on our computer and logged in o...

  • Casual Listener
  • We have a subscription. Wer pay €4.99 per month. When logged in on our computer we have no annoying add's. When we want to play music from our phones through a bluetooth speaker we get the annoying a...
  • Narankiwi
  • Composer
  • 273 Views
  • 4 replies
  • 0 likes
  • 273 Views
  • 4 replies
  • 0 likes

Premium funktioniert nicht

Ich hatte bis vor einer halben srunde noch premium und jetzt ist es weg. Ich habe mich schon ein und ausgeloggt nix funktioniert. Bezahlt ist es auch schon. Seit dem 15.04. Können sie mir weiter helfen?

  • Newbie
  • Ich hatte bis vor einer halben srunde noch premium und jetzt ist es weg. Ich habe mich schon ein und ausgeloggt nix funktioniert. Bezahlt ist es auch schon. Seit dem 15.04.   Können sie mir we...
  • Luke
  • Spotify Star
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Can´t use any card to renew my subscription

Hi community, I have been trying for 1 hour to renew my payment with 3 different cards and it has been impossible. First I changed to my new country (Denmark) and pay with my card but it failed. I tried once again with 2 differents spanish cards and ...

  • Newbie
  • Hi community,   I have been trying for  1 hour to renew my payment with 3 different cards and it has been impossible. First I changed to my new country (Denmark) and pay with my card but ...
  • Luke
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Explanation on how Free Streaming works

I am asking for an in depth explanation on the Free Streaming subscription and how exactly it works. I shouldn't have to pay for music that isn't stepped on with voice overs.I mean I don't **bleep** about what they are trying to say.

  • Newbie
  • I am asking for an in depth explanation on the Free Streaming subscription and how exactly it works. I shouldn't have to pay for music that isn't stepped on with voice overs. I mean I don't **bleep*...
  • Luke
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Won't let me pay

Hey everyone! So my credit card expired this month and I tried to update my details,but the update button refused to work. I cancelled the subscription so that it doesn't try taking money off the wrong card again but now it won't let me resubscribe. ...

  • Casual Listener
  • Hey everyone!   So my credit card expired this month and I tried to update my details, but the update button refused to work. I cancelled the subscription  so that it doesn't try taking...
  • Luke
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

can't seem to update my card info - month field to be exact

i'm trying ot update my credit card info with a new one and it's always giving an error because the "month" field isn't working and won't allow me to enter the "month". every other field is fine. anyone else having this problem? is there a troublesho...

  • Newbie
  • i'm trying ot update my credit card info with a new one and it's always giving an error because the "month" field isn't working and won't allow me to enter the "month". every other field is fine. &nb...
  • Luke
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Familiar premium

Estoy invitado a formar parte d premium pero no me deja actualizar la cuenta y por lo tanto no puedo acceder a premium que puedo hacer?

  • Newbie
  • Estoy invitado a formar parte d premium pero no me deja actualizar la cuenta y por lo tanto no puedo acceder a premium que puedo hacer? 
  • Melody
  • Spotify
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution If i change my subscriptions to student, do i get charged again for this month?

Recently paid for this month's premium account, on the 12th. Then I found out about the student discount bundled with hulu.I'm definitely going to make the change, but I want to know if I'll get charged the $4.99 once I make the switch.What are my op...

  • Newbie
  • Recently paid for this month's premium account, on the 12th. Then I found out about the student discount bundled with hulu. I'm definitely going to make the change, but I want to know if I'll get ch...
  • Melody
  • Spotify
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Hello everyone!

Hello everyone! I had a premium account and I canceled it. But anyway I keep getting the payment from my credit card .. How can I stop them from billing and collecting? Or that they put me back to the premium account then?

  • Newbie
  • Hello everyone! I had a premium account and I canceled it. But anyway I keep getting the payment from my credit card .. How can I stop them from billing and collecting? Or that they put me back to th...
  • Melody
  • Spotify
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution signed me up for premium without my consent I don't have Twitter and they don't have a phone to call

The app automatically signed me up for premium without my consent this **bleep** the "help" pages just go back and forth between each other and don't do anything rhw2rw is no option to cancel and no number to call or chat line you can only tweet them...

  • Newbie
  • The app automatically signed me up for premium without my consent this **bleep** the "help" pages just go back and forth between each other and don't do anything rhw2rw is no option to cancel and no ...
  • Melody
  • Spotify
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Cancelled subscription, money still drawn from my account

I have cancelled my premium subscription in January and received an email that confirms this. Still now in April, money has been drawn from my bank account 2 or 3 times!? This makes me furious! I´ve already cancelled my subscription, why the **bleep*...

  • Visitor
  • I have cancelled my premium subscription in January and received an email that confirms this. Still now in April, money has been drawn from my bank account 2 or 3 times!? This makes me furious! I´ve ...
  • Maxim
  • Spotify Star
  • 273 Views
  • 1 replies
  • 1 likes
  • 273 Views
  • 1 replies
  • 1 likes

Superuser Contribution Reached limit on active subscriptions

What should I do if spotify said "you have reached the limit on active subscriptions per mobile number for Spotify" ? I wanted to go premium, but since my payment didn't work several times then this happen . What should I do? Because i don't have cre...

  • Newbie
  • What should I do if spotify said "you have reached the limit on active subscriptions per mobile number for Spotify" ? I wanted to go premium, but since my payment didn't work several times then this ...
  • darinazarin
  • Newbie
  • 1763 Views
  • 3 replies
  • 0 likes
  • 1763 Views
  • 3 replies
  • 0 likes

Superuser Contribution Necesito comunicarme con alguien de atencion al cliente

Buenas! Necesito que alguien me pase un email, alguna cuenta o lo que sea para comunicarme con alguien de atencion al cliente, soporte tecnico o lo que haya en spotify por favor. Este foro no me ayuda a solucionar nada y ya esta pasando demasiado tie...

  • Casual Listener
  • Buenas! Necesito que alguien me pase un email, alguna cuenta o lo que sea para comunicarme con alguien de atencion al cliente, soporte tecnico o lo que haya en spotify por favor. Este foro no me ayud...
  • Alfredo
  • Roadie
  • 1129 Views
  • 1 replies
  • 3 likes
  • 1129 Views
  • 1 replies
  • 3 likes

Superuser Contribution Paymaya

Hello!I’ve been trying to pay for my monthly subscription through pay maya (with exact funds & correct details) but despite that a notif keeps popping out saying that the payment in invalid. Somehelp please?

  • Newbie
  • Hello! I’ve been trying to pay for my monthly subscription through pay maya (with exact funds & correct details) but despite that a notif keeps popping out saying that the payment in invalid. So...
  • Alfredo
  • Roadie
  • 610 Views
  • 1 replies
  • 0 likes
  • 610 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canceled Spotify Premium, but still got charged

About a month ago I canceled my Spotify Premium so I wouldn't be charged again, but today I was charged. For some reason, it said I didn't cancel (which I did), but I don't want to be charged nor have Premium.

  • Newbie
  • About a month ago I canceled my Spotify Premium so I wouldn't be charged again, but today I was charged. For some reason, it said I didn't cancel (which I did), but I don't want to be charged nor hav...
  • Alfredo
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes