Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62416 Views
43 replies
3 likes

62416 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8078 Views
23 replies
2 likes

8078 Views
23 replies
2 likes

Won't accept any credit card

Can somebody help me with this please?I tried with 3 different credit cards and still can get my premium back.First have to cancel my subscription 'cause couldn't change my method of payment and then any of the 3 cards I tried worked.Do this happend ...

Leylen
Newbie
Can somebody help me with this please? I tried with 3 different credit cards and still can get my premium back. First have to cancel my subscription 'cause couldn't change my method of payment...
2018-03-15 7:38:50 PM
2018-03-16 7:30:02 AM
Luke
Spotify Star
447 Views
1 replies
0 likes

447 Views
1 replies
0 likes

Superuser Contribution Never Had Premium But Have Been Charged Numberous Times

I have had Spotify Free for quite sometime with no issues but after checking my account statement I have noticed that I have been receiving a $10 charge since August. There is no customer service line so I have resorted to asking the cyber customer s...

Kingvfro
Newbie
I have had Spotify Free for quite sometime with no issues but after checking my account statement I have noticed that I have been receiving a $10 charge since August. There is no customer service lin...
2017-11-27 1:06:52 AM
2018-03-16 7:13:58 AM
m10karind
Casual Listener
220 Views
2 replies
0 likes

220 Views
2 replies
0 likes

charged for student account

i wanted to sign up for the student account but they couldn’t find me as a student, so i just gave up & decided to do the regular $10/mo. but spotify still charged my card the $5 for the student account.

biancainez
Newbie
i wanted to sign up for the student account but they couldn’t find me as a student, so i just gave up & decided to do the regular $10/mo. but spotify still charged my card the $5 for the stu...
2018-03-16 2:05:04 AM
2018-03-16 5:47:53 AM
user-removed
Not applicable
598 Views
1 replies
0 likes

598 Views
1 replies
0 likes

Can’t log into account

So I went in to cancel my Spotify premium trial but when I got there i forgot what my password and email I signed up with was. It’s linked to my credit card and I’ve tried all the emails I have but nothing’s working. Is there any way I could just sen...

slarsen22
Newbie
So I went in to cancel my Spotify premium trial but when I got there i forgot what my password and email I signed up with was. It’s linked to my credit card and I’ve tried all the emails I have...
2018-03-16 2:05:34 AM
2018-03-16 5:47:09 AM
da_moon
Casual Listener
416 Views
1 replies
0 likes

416 Views
1 replies
0 likes

charged for student account when i just bought regular premium for 9.99

please refund me back my money to my account

iamyungzulu
Newbie
please refund me back my money to my account
2018-03-16 2:35:33 AM
2018-03-16 5:45:51 AM
user-removed
Not applicable
219 Views
1 replies
0 likes

219 Views
1 replies
0 likes

Says I’m not a student

Keep trying to change my status to student. I have been going to this college for 5 semesters and am about to transfer, so I am currently enrolled in 2 different colleges, yet no matter which of the 2 colleges I select it says I am not a student. Yes...

Halogeneclipse
Newbie
Keep trying to change my status to student. I have been going to this college for 5 semesters and am about to transfer, so I am currently enrolled in 2 different colleges, yet no matter which of the ...
2018-03-16 3:57:57 AM
2018-03-16 5:37:02 AM
user-removed
Not applicable
5675 Views
1 replies
1 likes

5675 Views
1 replies
1 likes

Solved!! not letting me update my payment info

I had to get a new card cause I lost my old one. Therefore, when my permium payment was charged it was denied because my new card was still on the way. My new card has finally come, and I went online to update my card. Everytime I hit update it just ...

juliette__
Newbie
I had to get a new card cause I lost my old one. Therefore, when my permium payment was charged it was denied because my new card was still on the way. My new card has finally come, and I went online...
2018-03-15 10:44:59 PM
2018-03-16 3:58:41 AM
Stagger01
Casual Listener
1127 Views
6 replies
1 likes

1127 Views
6 replies
1 likes

Gift card but don't have the extra 30 days

I was wondering like does Spotify allow users to have the premium+ 30days extra on the first time redeem gifcard point

LeMichael
Casual Listener
I was wondering like does Spotify allow users to have the premium+ 30days extra on the first time redeem gifcard point
2018-03-15 12:09:49 AM
2018-03-16 1:53:10 AM
phan_times
Community Legend
268 Views
1 replies
0 likes

268 Views
1 replies
0 likes

Premium to Family Plan

So I recently just joined the family plan for one of my family members, but I already had a premium account, therefore, my question is, now that I have joined this family plan spotify account, do I need to cancel my previous premium?

LundyCynical
Newbie
So I recently just joined the family plan for one of my family members, but I already had a premium account, therefore, my question is, now that I have joined this family plan spotify account, do I n...
2018-03-15 11:07:24 PM
2018-03-16 1:05:13 AM
user-removed
Not applicable
282 Views
1 replies
0 likes

282 Views
1 replies
0 likes

Student Wanting to UPDATE card w/o losing music/stuff

This is beyond INFURIATING!!! I am a student with Premium trying to update my card AND keep all of my music, preferences, etc. and Spotify is still taking my money somehow WITHOUT LETTING ME UPDATE. It refreshes the page everytime I click "update car...

adellis1
Casual Listener
This is beyond INFURIATING!!! I am a student with Premium trying to update my card AND keep all of my music, preferences, etc. and Spotify is still taking my money somehow WITHOUT LETTING ME UPDATE. ...
2018-03-15 10:36:44 PM
2018-03-15 10:39:22 PM
adellis1
Casual Listener
407 Views
1 replies
0 likes

407 Views
1 replies
0 likes

Superuser Contribution I has problem with permium

I has problem with permium, i cant using permium. What can i do to use permium. Show me more pls !!!

Phuongvy0961
Newbie
I has problem with permium, i cant using permium. What can i do to use permium. Show me more pls !!!
2018-03-13 3:20:41 PM
2018-03-15 9:18:25 PM
bettybop65
Newbie
665 Views
3 replies
0 likes

665 Views
3 replies
0 likes

Superuser Contribution Payment Problem

Hello, my regularly used payment card is erroring now. I tried everything and it doesn't work. I mailed spotify two times. they send me the same messages. Can somebody help me? I love spotify and I don't want to leave here.

mertcagan00
Newbie
Hello, my regularly used payment card is erroring now. I tried everything and it doesn't work. I mailed spotify two times. they send me the same messages. Can somebody help me? ...
2018-03-13 9:35:56 AM
2018-03-15 7:40:45 PM
ZullyB
Roadie
496 Views
1 replies
0 likes

496 Views
1 replies
0 likes

Superuser Contribution Subscribed, but not getting Premium?

Hi,I paid for the spotify family subscription but I can't use or even cancel it. I've tried everything ( logged out, checked the status of my payment, ... ) and there's no way I'm using another account. I also didn't get the e-mail saying that I paid...

IKrik
Casual Listener
Hi, I paid for the spotify family subscription but I can't use or even cancel it. I've tried everything ( logged out, checked the status of my payment, ... ) and there's no way I'm using another acc...
2018-03-13 4:22:51 PM
2018-03-15 7:20:54 PM
IKrik
Casual Listener
368 Views
2 replies
0 likes

368 Views
2 replies
0 likes

I Just can't pay for a subscription... 3 different cards!

I have an iPhone with apple music. Spotify lunched in israel and I wanna check it out. Tried to pay with paypal and 3 different cards. Nothing works. No ideal solution from spotify error page solutions. Any ideas? Thanx.

BLASTOYZ
Newbie
I have an iPhone with apple music. Spotify lunched in israel and I wanna check it out. Tried to pay with paypal and 3 different cards. Nothing works. No ideal solution from spotify error page solutio...
2018-03-14 6:29:19 AM
2018-03-15 7:19:54 PM
Matheuskrk
Gig Goer
287 Views
1 replies
0 likes

287 Views
1 replies
0 likes

Being Charged after Cancellation

Hi, I signed up for Spotify Premium sometime back. Last month, I changed my subscription through my Telco service provider, SingTel.They sent me a text with a link and told me that I just need to open the link, sign up and follow the instructions and...

Cadell90
Newbie
Hi, I signed up for Spotify Premium sometime back. Last month, I changed my subscription through my Telco service provider, SingTel. They sent me a text with a link and told me that I just need to o...
2018-03-14 4:04:54 PM
2018-03-15 7:18:25 PM
Matheuskrk
Gig Goer
269 Views
1 replies
1 likes

269 Views
1 replies
1 likes

Solved!! Premuim not working

Since a couple of day's ago my spotify is telling me to buy premium which I already have.Any known solutions?

Nicon8ter
Casual Listener
Since a couple of day's ago my spotify is telling me to buy premium which I already have.Any known solutions?
2018-03-15 7:14:09 PM
2018-03-15 7:17:56 PM
Nicon8ter
Casual Listener
466 Views
2 replies
0 likes

466 Views
2 replies
0 likes

Overcharged student

Yesterday I got a suscription student premium but the charge was done three times, so the bank is charging me and I just got 1 suscription

jesustt
Casual Listener
Yesterday I got a suscription student premium but the charge was done three times, so the bank is charging me and I just got 1 suscription
2018-03-15 6:59:45 PM
2018-03-15 7:16:17 PM
jesustt
Casual Listener
616 Views
2 replies
0 likes

616 Views
2 replies
0 likes

Paid for premium and now they want to charge me again

Two days ago I got a notification that I needed to change my payment method for premium or else it would expire. I had a new credit card so that made sense. I changed the payment method and paid for premium for a year (1 188 SEK) the money was drawn ...

Frilin
Casual Listener
Two days ago I got a notification that I needed to change my payment method for premium or else it would expire. I had a new credit card so that made sense. I changed the payment method and paid for ...
2018-03-14 10:46:56 PM
2018-03-15 7:16:13 PM
Matheuskrk
Gig Goer
257 Views
1 replies
0 likes

257 Views
1 replies
0 likes

how to change premium account

I've just bought for 1 month premium for my old account and i want pass it in my new account,what can i do?Ho pagato un ticket per 1 mese premium ma per sbaglio l'ho registrato con il mio vecchio account,come posso passare la funzione premium da un a...

luxies
Newbie
I've just bought for 1 month premium for my old account and i want pass it in my new account,what can i do? Ho pagato un ticket per 1 mese premium ma per sbaglio l'ho registrato con il mio vecchio a...
2018-03-15 10:32:57 AM
2018-03-15 7:02:21 PM
Matheuskrk
Gig Goer
167 Views
1 replies
0 likes

167 Views
1 replies
0 likes

2 bills in february

Hello ! I had 2 bills on february, i don't know why. I guess it's because my account was hacked, i was in "family account" something like 2 days. I canceled that and i changed my password. Now it's good, but i paid 2 times on february. May i have a r...

anthowoodypol
Newbie
Hello ! I had 2 bills on february, i don't know why. I guess it's because my account was hacked, i was in "family account" something like 2 days. I canceled that and i changed my password. Now...
2018-03-15 5:49:55 PM
2018-03-15 7:00:42 PM
Matheuskrk
Gig Goer
159 Views
1 replies
0 likes

159 Views
1 replies
0 likes

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