Spotify won't sync songs to offline mode

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Spotify won't sync songs to offline mode

Mycketsås
Casual Listener
Hi! I'm using Spotify 0.7.4.35, on my iPhone 4s iOS 6.1.3. In online mode Spotify works ok, but I can't download playlists to offline mode. I switch on "available offline" on a playlist, but the songs won't sync (sometimes the first song gets marked with an orange exclamation mark and that's it). I use Spotify on 4 platforms, but not at once, and I just have offline playlist on two of them (one now that it doesn't work on my iPhone). This is very annoying since I usually use Spotify when I have no internet connection. Anyone having the same problems? Thankful for help.
22 ACCEPTED SOLUTIONS
Solution!

Peter__
Community Legend

Hey! Welcome to the community 🙂 

 

How much free storage space do you have on your device? 

Spotify won't start synching normally unless you have 500MB-1GB of free space. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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tbaerfos
Casual Listener

Wifi - but I figured it out - although not clear in the instructions -

 

From the Playlist screen, click Edit then click the circled arrow on the right of the playlist you want to download.  Then they started syncing.  Thanks for the follow up though.

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liyoh
Newbie

I spent hours and hours figuring this out and reading other answers. Disabling the firewall also did it for me.

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Kmaigskmal
Regular
It's a tagging issue Spotify doesn't recognize the tag on your computer mark for download on your computer then tell your device to download the ones that have bad tags will take forever to download as Spotify is trying to resolve the tag issue when they finally do download the tag won't match up but you can add it to your music. After you have it saved with the Spotify tag you will have 2 copies one with the bad tag that won't play and one with a good tag. Delet the one with the bad tag and use the one with the good. Your computer will maintain the one with the bad tag so if you remove the song from your device that you will have to go through this process again.

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Kmaigskmal
Regular
You can tell which one has the bad tag because after the point you have one with a resolved tag that shows the green check mark and one that either shows downloading (because the tags are different it thinks it's a new song) that will either show the ready for download arrow or the plus sign is grayed out

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LeafyLaura
Casual Listener
mine says "offline access for this computer has been withdrawn" but when I go to "offline devices" in my account it says I don't have any...frustrating.

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Damoakaflash
Casual Listener
Solved it now. I had the Spotify app runing on my Mac and it had crashed. Once I restarted the desktop app Spotify on my iPhone started working properly.

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bry7
Casual Listener
My spotify is ok now i can listen to all my music again but thank you so much for the response. 👍🏻📻📻📻

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tina_kouts
Newbie
Solution!

Jenny1892
Newbie
My offline songs work but the podcasts that I have downloaded don't play in offline mode. I have premium and plenty of space on my phone. How do I fix this?

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Kshah2003
Gig Goer
It's 3333 song per device not 10,000

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Kshah2003
Gig Goer
Best to reset your phone.... Check the song are available offline.... Switched off mobile and wifi and see if it works.... Last resort might be delete the whole app and re download everything

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Themeg2013
Casual Listener
The htc phone is gone and deleted from my offline devices

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Themeg2013
Casual Listener
My phone won't even recognize the offline tag is switched and when it does it takes forever to download and the stops completely! I have 4gb of storage on my phone and I've deleted and redownloaded the app and I still have issues. How do I actually get ahold of Spotify to fix this issue! I'm about to cancel my premium

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Tony67hunting
Newbie
I have approx 1.1GB available and only about 400 songs. Just recently it showed that all needed to be downloaded again for some reason and that none were available offline. These are songs I've been listening to for months offline. Why do they now have to all be downloaded again? I am a premium user on an iPhone 4s.

Tony

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kevindoshi
Casual Listener

I have about 3.5gb left and my local files are worth 1.8gb yet songs won't transfer to the phone. I can see the songs but can't play it on the phone. They used to play before but by mistake I removed download button and when I again try it, songs won't transfer

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Extremelyannoye
Newbie
I have been using the premium spotify for months now but recently got a new phone and suddenly none of my songs will play offline. I've spent hours doing all of the things it says on here to try. I've even tried them several times. This is so unbelievably frustrating and I wish I could actually speak to someone who can help me and resolve this. Why pay every month to have no one available to actually speak one on one to?My spotify membership is almost up and honestly spotify if you can not help me fix this issue why the **bleep** would I ever renew my membership?

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RoyalAces
Newbie

Ok after a few weeks of having the issue on my iPhone where my playlist would not show the green downward arrow as a sign that the songs were fully downloaded and also the indicatioun saying waiting to download being present I finally figured out a way to resolve. I tried everything from reinstaling app, deleting playlist, etc etc. Here is what fixed it for me.

 

I went on my desktop and created a playlist called TEST. I copied all the songs (266) on te other playlist with the issue to the one called TEST. I then completely deleted the original playlist with the issue. I then went to my phone and selected to download the new playlist called TEST which to my surprise only had (263) songs that downloaded. I then renamed that playlist what the other playlist was originally called. It seems that there were three songs that were causing the issue however it would show that all songs were downloaded on the original playlist and none were on green, perhaps these songs were removed by Spotify or something, either way I now have a fully downloaded playlist. I hope this helps someone and saves a lot of headaches as it did for me. 

 

 

 

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Exusn306
Roadie
Yes re-sync everything. 

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trolldom69
Music Fan
If you want a music streaming service on an ios device where offline mode works, try deezer music. Heard about it from someone after being pissed off with spotify not working, and ive stuck with it ever since. It works, but if youre getting it, dont pay for a subscription through appstore. Apples taxes hike up the price. Rather set up a subscription on their website, but try the free trial first and see.

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macaniac
Newbie

Now I finally found what helps!
=> www.deezer.com

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Exusn306
Roadie
I had a whole bunch of Xmas songs that wouldn't save on my device. I had plenty of room to boot but didn't realize I had chosen the the wrong storage source until it downloaded. 

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401 Replies

00276467095
Casual Listener

@Mycketsås wrote:
Hi! I'm using Spotify 0.7.4.35, on my iPhone 4s iOS 6.1.3. In online mode Spotify works ok, but I can't download playlists to offline mode. I switch on "available offline" on a playlist, but the songs won't sync (sometimes the first song gets marked with an orange exclamation mark and that's it). I use Spotify on 4 platforms, but not at once, and I just have offline playlist on two of them (one now that it doesn't work on my iPhone). This is very annoying since I usually use Spotify when I have no internet connection. Anyone having the same problems? Thankful for help.

 

Onlyjoetee
Newbie

My Spotify worked fine until a couple of weeks ago now suddenly my downloaded music on my iPhone 6s has now stopped playing when I'm offline?whats wrong and can you please help 

Exusn306
Roadie
Just re-download your songs. Your songs a're still there actually. It's almost like a refresh. Try this. If that doesn't work just contact Spotify via email and explain the situation.

Madison298
Newbie
I have just paid for spotify and when you switch the mode to download it instantly goes back to main screen saying 3 months for .99. Please help

Exusn306
Roadie
Hello, just contact Spotify via email, and explain this, and the problem Will be solved. Enjoy Spotify, they're the best!!

lt2014
Casual Listener

Hi,

 

I've scanned through some of these replies and I'm having a similar issue. I have about 15 songs that refuse to download to my phone, as they are not available from Spotify. I've created a playlist with just the songs (that are on my computer and visible in the Local Files folder) and selected Download on my phone. Some files appear and the rest never appear/download/are available to me once I disconnect from my computer. I've tried erasing the songs from a playlist and readding them, then redownloading them. 

 

Memory - I am using the phone's storage and have 9 GB free

Device - Spotify desktop for Mac shows that it sees the device

Wifi - Both the computer and phone are on the same network

 

Phone Specs: 7, 10.3.1

 

I have tried deleting the app, reinstalling and resyncing my file. I've tried using multiple computers - my main work and my secondary one. 

 

Any ideas?  I can't figure out how else to troubleshoot this. 

Mizzy40
Newbie

Hi,

My Spotify won't sync songs to my offline mode on my iphone 6. It’s quite inconsistent and most of the time if it is available offline it will disappear the next time I go to use it. I have 9GB left on my iPhone so it can't be that. And when I hit download something it never works or takes weeks to download then dissapears again. I tried deleting the app then redownloading it and it worked for a day then gone again.

 

Thanks.

 

Lillitilli
Newbie
I paid But not WORKING!!! May!!! Lilliandtiller@hotmail.com i dont USE no moore:( lilliantmoe@gmail.com. Help

Exusn306
Roadie
Just contact Spotify via email, and let them know your problem. Once you explain what happened, they will look into it. Spotify is probably unaware of your problem, but will fix it.

9mada9
Newbie

@Mycketsås wrote:
Hi! I'm using Spotify 0.7.4.35, on my iPhone 4s iOS 6.1.3. In online mode Spotify works ok, but I can't download playlists to offline mode. I switch on "available offline" on a playlist, but the songs won't sync (sometimes the first song gets marked with an orange exclamation mark and that's it). I use Spotify on 4 platforms, but not at once, and I just have offline playlist on two of them (one now that it doesn't work on my iPhone). This is very annoying since I usually use Spotify when I have no internet connection. Anyone having the same problems? Thankful for help.

 

Solution!

RoyalAces
Newbie

Ok after a few weeks of having the issue on my iPhone where my playlist would not show the green downward arrow as a sign that the songs were fully downloaded and also the indicatioun saying waiting to download being present I finally figured out a way to resolve. I tried everything from reinstaling app, deleting playlist, etc etc. Here is what fixed it for me.

 

I went on my desktop and created a playlist called TEST. I copied all the songs (266) on te other playlist with the issue to the one called TEST. I then completely deleted the original playlist with the issue. I then went to my phone and selected to download the new playlist called TEST which to my surprise only had (263) songs that downloaded. I then renamed that playlist what the other playlist was originally called. It seems that there were three songs that were causing the issue however it would show that all songs were downloaded on the original playlist and none were on green, perhaps these songs were removed by Spotify or something, either way I now have a fully downloaded playlist. I hope this helps someone and saves a lot of headaches as it did for me. 

 

 

 

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Xfreeoo
Newbie

@Mycketsås wrote:
Hi! I'm using Spotify 0.7.4.35, on my iPhone 4s iOS 6.1.3. In online mode Spotify works ok, but I can't download playlists to offline mode. I switch on "available offline" on a playlist, but the songs won't sync (sometimes the first song gets marked with an orange exclamation mark and that's it). I use Spotify on 4 platforms, but not at once, and I just have offline playlist on two of them (one now that it doesn't work on my iPhone). This is very annoying since I usually use Spotify when I have no internet connection. Anyone having the same problems? Thankful for help.I love this app

oncedisturbed
Casual Listener
Have been using Spotify for years now without any issues, however the last 2 updates have completely wiped out all my downloaded songs for offline play.
Using an IPhone 6+ with the latest iOS and have 65+ gb of free storage space so that isn't an issue.
Have deleted the app and reinstalled, rebooted phone to no avail they still won't appear. Have also downloaded the songs again to get it to play offline and still not working.
Any ideas?

Exusn306
Roadie
Email Spotify with that info and they will have a solution for you. Your songs should still be somewhere in a cloud.

oncedisturbed
Casual Listener
Cheers bud, have emailed them and waiting a reply
Solution!

Extremelyannoye
Newbie
I have been using the premium spotify for months now but recently got a new phone and suddenly none of my songs will play offline. I've spent hours doing all of the things it says on here to try. I've even tried them several times. This is so unbelievably frustrating and I wish I could actually speak to someone who can help me and resolve this. Why pay every month to have no one available to actually speak one on one to?My spotify membership is almost up and honestly spotify if you can not help me fix this issue why the **bleep** would I ever renew my membership?

View solution in original post

ioanest
Casual Listener

I have paid for premium but every time I try to download songs it tells me I need to get premium!  This is really frustrating. Why isn't it possible to talk to someone? I am going to have to cancel my subscription as this is just a waste of money. 

Exusn306
Roadie
Contact Spotify via email, let them know what the problem is, they will actually fix it for you. Have faith, be happy.

purplediamond
Casual Listener

HOW do you email spotify

music wont play offline, wont download

Exusn306
Roadie
Contact Spotify via email, let them know what the problem is, they will actually fix it for you. Have faith, be happy.

Kristina10
Newbie

I am having the same issue. I tried uninstalling and reinstalling the Spotify app on my computer. My computer and Android are both on the same wifi network.  The phone has plenty of space and I'm only trying to download 12 songs.  The playlist has 3 Spotify songs and the rest are local files, and they are all playable on my computer but only the 3 Spotify songs will play on the phone. I have the playlist on both computer and phone switched to "download". I used to have the entire playlist downloaded to my phone, and one day it just all of a sudden showed them as gray a few months ago and I can't for the life of me get it to fix. Please help!

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