Spotify won't sync songs to offline mode

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Spotify won't sync songs to offline mode

Mycketsås
Casual Listener
Hi! I'm using Spotify 0.7.4.35, on my iPhone 4s iOS 6.1.3. In online mode Spotify works ok, but I can't download playlists to offline mode. I switch on "available offline" on a playlist, but the songs won't sync (sometimes the first song gets marked with an orange exclamation mark and that's it). I use Spotify on 4 platforms, but not at once, and I just have offline playlist on two of them (one now that it doesn't work on my iPhone). This is very annoying since I usually use Spotify when I have no internet connection. Anyone having the same problems? Thankful for help.
22 ACCEPTED SOLUTIONS
Solution!

Peter__
Community Legend

Hey! Welcome to the community 🙂 

 

How much free storage space do you have on your device? 

Spotify won't start synching normally unless you have 500MB-1GB of free space. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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tbaerfos
Casual Listener

Wifi - but I figured it out - although not clear in the instructions -

 

From the Playlist screen, click Edit then click the circled arrow on the right of the playlist you want to download.  Then they started syncing.  Thanks for the follow up though.

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liyoh
Newbie

I spent hours and hours figuring this out and reading other answers. Disabling the firewall also did it for me.

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Kmaigskmal
Regular
It's a tagging issue Spotify doesn't recognize the tag on your computer mark for download on your computer then tell your device to download the ones that have bad tags will take forever to download as Spotify is trying to resolve the tag issue when they finally do download the tag won't match up but you can add it to your music. After you have it saved with the Spotify tag you will have 2 copies one with the bad tag that won't play and one with a good tag. Delet the one with the bad tag and use the one with the good. Your computer will maintain the one with the bad tag so if you remove the song from your device that you will have to go through this process again.

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Kmaigskmal
Regular
You can tell which one has the bad tag because after the point you have one with a resolved tag that shows the green check mark and one that either shows downloading (because the tags are different it thinks it's a new song) that will either show the ready for download arrow or the plus sign is grayed out

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LeafyLaura
Casual Listener
mine says "offline access for this computer has been withdrawn" but when I go to "offline devices" in my account it says I don't have any...frustrating.

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Damoakaflash
Casual Listener
Solved it now. I had the Spotify app runing on my Mac and it had crashed. Once I restarted the desktop app Spotify on my iPhone started working properly.

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bry7
Casual Listener
My spotify is ok now i can listen to all my music again but thank you so much for the response. 👍🏻📻📻📻

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tina_kouts
Newbie
Solution!

Jenny1892
Newbie
My offline songs work but the podcasts that I have downloaded don't play in offline mode. I have premium and plenty of space on my phone. How do I fix this?

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Kshah2003
Gig Goer
It's 3333 song per device not 10,000

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Kshah2003
Gig Goer
Best to reset your phone.... Check the song are available offline.... Switched off mobile and wifi and see if it works.... Last resort might be delete the whole app and re download everything

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Themeg2013
Casual Listener
The htc phone is gone and deleted from my offline devices

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Themeg2013
Casual Listener
My phone won't even recognize the offline tag is switched and when it does it takes forever to download and the stops completely! I have 4gb of storage on my phone and I've deleted and redownloaded the app and I still have issues. How do I actually get ahold of Spotify to fix this issue! I'm about to cancel my premium

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Tony67hunting
Newbie
I have approx 1.1GB available and only about 400 songs. Just recently it showed that all needed to be downloaded again for some reason and that none were available offline. These are songs I've been listening to for months offline. Why do they now have to all be downloaded again? I am a premium user on an iPhone 4s.

Tony

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kevindoshi
Casual Listener

I have about 3.5gb left and my local files are worth 1.8gb yet songs won't transfer to the phone. I can see the songs but can't play it on the phone. They used to play before but by mistake I removed download button and when I again try it, songs won't transfer

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Extremelyannoye
Newbie
I have been using the premium spotify for months now but recently got a new phone and suddenly none of my songs will play offline. I've spent hours doing all of the things it says on here to try. I've even tried them several times. This is so unbelievably frustrating and I wish I could actually speak to someone who can help me and resolve this. Why pay every month to have no one available to actually speak one on one to?My spotify membership is almost up and honestly spotify if you can not help me fix this issue why the **bleep** would I ever renew my membership?

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RoyalAces
Newbie

Ok after a few weeks of having the issue on my iPhone where my playlist would not show the green downward arrow as a sign that the songs were fully downloaded and also the indicatioun saying waiting to download being present I finally figured out a way to resolve. I tried everything from reinstaling app, deleting playlist, etc etc. Here is what fixed it for me.

 

I went on my desktop and created a playlist called TEST. I copied all the songs (266) on te other playlist with the issue to the one called TEST. I then completely deleted the original playlist with the issue. I then went to my phone and selected to download the new playlist called TEST which to my surprise only had (263) songs that downloaded. I then renamed that playlist what the other playlist was originally called. It seems that there were three songs that were causing the issue however it would show that all songs were downloaded on the original playlist and none were on green, perhaps these songs were removed by Spotify or something, either way I now have a fully downloaded playlist. I hope this helps someone and saves a lot of headaches as it did for me. 

 

 

 

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Exusn306
Roadie
Yes re-sync everything. 

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trolldom69
Music Fan
If you want a music streaming service on an ios device where offline mode works, try deezer music. Heard about it from someone after being pissed off with spotify not working, and ive stuck with it ever since. It works, but if youre getting it, dont pay for a subscription through appstore. Apples taxes hike up the price. Rather set up a subscription on their website, but try the free trial first and see.

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macaniac
Newbie

Now I finally found what helps!
=> www.deezer.com

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Exusn306
Roadie
I had a whole bunch of Xmas songs that wouldn't save on my device. I had plenty of room to boot but didn't realize I had chosen the the wrong storage source until it downloaded. 

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401 Replies

flaviogiannini
Newbie

It is the second time I have the premium family plan and on my PC it shows a premium account and on my iphone x it shows a free account and I can not use the benefit of listening off and running without the commercials etc ... how to solve this?

RobertAnaya
Casual Listener

I have a Samsung j3 and when I go to playlist I don't see the edit button and honestly have been trying for about 2 hours now

jamessval
Newbie

I had over 3gb left on my old phone and I had the problem of not being able to fully use my spotify premium, I could not choose my songs when I did not have WiFi. I bought a new phone and I have over 50gb of open space but I'm still experiencing this problem.

Haylee1427
Newbie

Hi, I have the same issue, but I have 4 gb of free space, so I'm not sure what the problem is, and i have about 2,000 song so I haven't reached the 3,000 limit either. I have an ipone 5, please help. 

Exusn306
Roadie
Spotify is probably unaware of the problem you're having. I would email them and explain the problem.

Rontrue
Music Fan
I wish I could help you there's nothing to do I've tried everything on different devices just can't save music

Exusn306
Roadie
Email spotify and explain the situation. They can solve it for you. Remember Spotify csnnot see your phone, and are most likely unaware. 

purplediamond
Casual Listener

I also am having the same trouble. Its frustrating.

Why should we have to go online evey month just to keep our down loads. I cant get internet let alone NBN where I live and I can only download through my phone data.

How do I get to download my music, straming is completely out of the question for me.

HELP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

purplediamond
Casual Listener

PS.

I am on a brand new laptop with plenty of storage, thats not the issue.

We pay good money for a product, that if you dont go online every month you loose your downloads, thats unfair and rediculas

Rontrue
Music Fan
That's how they make money
Solution!

kevindoshi
Casual Listener

I have about 3.5gb left and my local files are worth 1.8gb yet songs won't transfer to the phone. I can see the songs but can't play it on the phone. They used to play before but by mistake I removed download button and when I again try it, songs won't transfer

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kevindoshi
Casual Listener

Try using a different internet connection. I used to have the same problem when I was using xfinity and university wifi but later I tried a personal network and it worked great.

Exusn306
Roadie
Go to wifi or turn your data on and just re-download your songs and your done. Go back to offline mode, enjoy.

jamisonman
Casual Listener
Peter c'mon that doesn't answer this annoying question of how do songs become unplayable offline when they were playable offline earlier that day?
It's like Spotify keeps re-syncing or re-downloading for no reason. OK so there is enough space, everything is working just fine. The complaint is with the Spotify App Peter and how it was programmed to operate. This is not a problem of user error. There is no reason if I'm paying my premium that Spotify can just randomly tell me all of my songs are unavailable for no reason that I am responsible for. Are they playable offline or not??? This is an annoying core feature of Spotify. Can you at least tell me why this is not clearly explained when you are encouraging the user to purchase premium in the beginning?
Example: I turn my phone on and fire up Spotify and songs are unplayable when they were just 4 hours ago. I turn on the internet, songs start becoming available randomly. Internet goes out, no more songs are available, only the ones that downloaded while internet was available are playable. I have plenty space, all the songs were playable 4 hours earlier and still would be now if I could connect to the internet. So how is this possible? It seems clear to me that premium user or not, you are tethered to the internet if you wanna use Spotify?

Rontrue
Music Fan
Right on

rivera651
Regular
I have plenty of free space on my ipod

annederek
Newbie

have enough free space available

Yeti927
Casual Listener
Having a similar problem with my podcasts and playlists, I download them on wifi to listen to at work as I eat through my data enough without streaming music all day. While on wifi or data the app says that the podcast episodes are all downloaded and play just fine but then when I switch off data and wifi it says the episodes aren't available. With the playlists the app just freezes up and when I can get something to play it'll show that I only have a few songs out of a 50 song playlist downloaded.
I have a 128gb microSDxc 10 card with about 120gb free. I'm using a Samsung S5 neo. Spotify version 6.3.0.882 armV7

If this continues I'm going to have to cancel my subscription, I love the app but if I can't play anything offline then what's the point?

zoha_farooqx
Newbie

I cant even see an 'available offline' toggle. It just says downloaded and downloading first of. Secondly, I've deleted and redownloaded, restarted my app, downloaded my playlist 5 times but IT STILL WONT WORK. I have no idea what to do as this is the second time round, the first time, redownloading my playlist did the trick( 2 weeks ago) I've checked my subscription, its premium, called my bank, no issue there either. 

If this doesn't get resolved I'm cancelling my premium because I'm paying for offline services that im clearly not getting.

urban_beard
Casual Listener

Getting exact same issues!

Solution!

Tony67hunting
Newbie
I have approx 1.1GB available and only about 400 songs. Just recently it showed that all needed to be downloaded again for some reason and that none were available offline. These are songs I've been listening to for months offline. Why do they now have to all be downloaded again? I am a premium user on an iPhone 4s.

Tony

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