Spotify won't sync songs to offline mode

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Spotify won't sync songs to offline mode

Mycketsås
Casual Listener
Hi! I'm using Spotify 0.7.4.35, on my iPhone 4s iOS 6.1.3. In online mode Spotify works ok, but I can't download playlists to offline mode. I switch on "available offline" on a playlist, but the songs won't sync (sometimes the first song gets marked with an orange exclamation mark and that's it). I use Spotify on 4 platforms, but not at once, and I just have offline playlist on two of them (one now that it doesn't work on my iPhone). This is very annoying since I usually use Spotify when I have no internet connection. Anyone having the same problems? Thankful for help.
22 ACCEPTED SOLUTIONS
Solution!

Peter__
Community Legend

Hey! Welcome to the community 🙂 

 

How much free storage space do you have on your device? 

Spotify won't start synching normally unless you have 500MB-1GB of free space. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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tbaerfos
Casual Listener

Wifi - but I figured it out - although not clear in the instructions -

 

From the Playlist screen, click Edit then click the circled arrow on the right of the playlist you want to download.  Then they started syncing.  Thanks for the follow up though.

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liyoh
Newbie

I spent hours and hours figuring this out and reading other answers. Disabling the firewall also did it for me.

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Kmaigskmal
Regular
It's a tagging issue Spotify doesn't recognize the tag on your computer mark for download on your computer then tell your device to download the ones that have bad tags will take forever to download as Spotify is trying to resolve the tag issue when they finally do download the tag won't match up but you can add it to your music. After you have it saved with the Spotify tag you will have 2 copies one with the bad tag that won't play and one with a good tag. Delet the one with the bad tag and use the one with the good. Your computer will maintain the one with the bad tag so if you remove the song from your device that you will have to go through this process again.

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Kmaigskmal
Regular
You can tell which one has the bad tag because after the point you have one with a resolved tag that shows the green check mark and one that either shows downloading (because the tags are different it thinks it's a new song) that will either show the ready for download arrow or the plus sign is grayed out

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LeafyLaura
Casual Listener
mine says "offline access for this computer has been withdrawn" but when I go to "offline devices" in my account it says I don't have any...frustrating.

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Damoakaflash
Casual Listener
Solved it now. I had the Spotify app runing on my Mac and it had crashed. Once I restarted the desktop app Spotify on my iPhone started working properly.

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bry7
Casual Listener
My spotify is ok now i can listen to all my music again but thank you so much for the response. 👍🏻📻📻📻

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tina_kouts
Newbie
Solution!

Jenny1892
Newbie
My offline songs work but the podcasts that I have downloaded don't play in offline mode. I have premium and plenty of space on my phone. How do I fix this?

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Kshah2003
Gig Goer
It's 3333 song per device not 10,000

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Kshah2003
Gig Goer
Best to reset your phone.... Check the song are available offline.... Switched off mobile and wifi and see if it works.... Last resort might be delete the whole app and re download everything

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Themeg2013
Casual Listener
The htc phone is gone and deleted from my offline devices

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Themeg2013
Casual Listener
My phone won't even recognize the offline tag is switched and when it does it takes forever to download and the stops completely! I have 4gb of storage on my phone and I've deleted and redownloaded the app and I still have issues. How do I actually get ahold of Spotify to fix this issue! I'm about to cancel my premium

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Tony67hunting
Newbie
I have approx 1.1GB available and only about 400 songs. Just recently it showed that all needed to be downloaded again for some reason and that none were available offline. These are songs I've been listening to for months offline. Why do they now have to all be downloaded again? I am a premium user on an iPhone 4s.

Tony

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kevindoshi
Casual Listener

I have about 3.5gb left and my local files are worth 1.8gb yet songs won't transfer to the phone. I can see the songs but can't play it on the phone. They used to play before but by mistake I removed download button and when I again try it, songs won't transfer

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Extremelyannoye
Newbie
I have been using the premium spotify for months now but recently got a new phone and suddenly none of my songs will play offline. I've spent hours doing all of the things it says on here to try. I've even tried them several times. This is so unbelievably frustrating and I wish I could actually speak to someone who can help me and resolve this. Why pay every month to have no one available to actually speak one on one to?My spotify membership is almost up and honestly spotify if you can not help me fix this issue why the **bleep** would I ever renew my membership?

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RoyalAces
Newbie

Ok after a few weeks of having the issue on my iPhone where my playlist would not show the green downward arrow as a sign that the songs were fully downloaded and also the indicatioun saying waiting to download being present I finally figured out a way to resolve. I tried everything from reinstaling app, deleting playlist, etc etc. Here is what fixed it for me.

 

I went on my desktop and created a playlist called TEST. I copied all the songs (266) on te other playlist with the issue to the one called TEST. I then completely deleted the original playlist with the issue. I then went to my phone and selected to download the new playlist called TEST which to my surprise only had (263) songs that downloaded. I then renamed that playlist what the other playlist was originally called. It seems that there were three songs that were causing the issue however it would show that all songs were downloaded on the original playlist and none were on green, perhaps these songs were removed by Spotify or something, either way I now have a fully downloaded playlist. I hope this helps someone and saves a lot of headaches as it did for me. 

 

 

 

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Exusn306
Roadie
Yes re-sync everything. 

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trolldom69
Music Fan
If you want a music streaming service on an ios device where offline mode works, try deezer music. Heard about it from someone after being pissed off with spotify not working, and ive stuck with it ever since. It works, but if youre getting it, dont pay for a subscription through appstore. Apples taxes hike up the price. Rather set up a subscription on their website, but try the free trial first and see.

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macaniac
Newbie

Now I finally found what helps!
=> www.deezer.com

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Exusn306
Roadie
I had a whole bunch of Xmas songs that wouldn't save on my device. I had plenty of room to boot but didn't realize I had chosen the the wrong storage source until it downloaded. 

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401 Replies

Rontrue
Music Fan
I know that tells me that Spotify does not want us to download music

Exusn306
Roadie
Maybe you didn't properly download and turn on offline mode. If you follow those simple steps everything should do exactly what it is supposed to do. 

Crazy_yell_ow
Newbie
I tried to set the offline mode in settings>playback and it does work for a while. But after listening for about 5 songs it stop and most of my songs doesn't play without pressing the play button. Honestly, I'm nearing to regretting having a premium spotify.

Rontrue
Music Fan
You and me both

Kgraham2711
Newbie
Why can't I listen to my music I downloaded it before an now it's saying its not so I can't listen to it offline or choose songs to play or download anything I do t understand why it worked for like a week an now it won't work at All I can look at my list an other songs but they are faded grey an won't play. On offline or online mode. Please help me I love my pkaylist

AlbertLynchIV
Newbie

Hello there!

 

Hopefully you can help. For some reason I can not get the local music files on my computer to sync to offline mode so that they can be played on my phone etc. I have switched both the playlists that contain the mp3 files to "download for offline mode." Both my phone and computer are connected to the same internet and I have made sure that the folder that contains the mp3 file is selected in the local files tab in Spotify, any help would be greatly appriciated!

 

Al

Rontrue
Music Fan
No I've tried it myself I've tried it many different ways it doesn't seem to work and no one can help me get this problem resolved so I believe it's a problem with Spotify or maybe they just don't want us to get the music offline sorry I can't be more help

rivera651
Regular
U may have to have your PC on wifi mode to sync your music...

##- Please type your reply above this line -#

Rontrue
Music Fan
I do

Knightly10
Casual Listener
Hi I have a couple playlists on my phone and some songs play and some songs don't when offline. Its the same songs that don't play when offline. But says they are all downloaded and ready to go. My phone has 2GB of free space.

Exusn306
Roadie
Check to see whether the songs are "downloaded" or "saved".

Knightly10
Casual Listener
It says the playlist is downloaded

Dannyjva
Newbie

i use my phone and computer on offline mode and don't working and all song is donwload

Exusn306
Roadie
Check your settings to ensure offline is checked.Ensure you have Spotify Premium.

Rontrue
Music Fan
Everybody seems to have the same problem but there is no solution and no one to help us

Eviesmith
Newbie
Hey I have subscribed for premium but it won't let me use any of the features please help!

Hyunquel
Newbie

OK, I have readed all the comments on this topic (yeah, 27 pages of comments...), all the possible solutions suggested, I have tried them all with no luck:

Premium user
sotorage with plenty of space, 7 GB
the offline option is set
I can see on my desktop app both devices, PC and phone using the same wifi
no firewall issues
reinstalled the app, create different playlists and add the songs between them

My songs from the app are sync, works properly on the offline option however Im still unable to sync and listen my songs from my Local file. Looks like they are trying to being offline but for some reason they never make it, the message Downloading... stays forever.

I was able to play the songs from the PC on the IPhone but those never work, and all the time pops up a dumb message with the same instrucctions that nevr works even if you follow them.

The worst part is that since 2014 there are complains and no one on spotify do something to hear our complains..... They want us on APPLE MUSIC I think.

 

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cabellmoskal
Newbie

I am having the same exact problem. PLEASE HELP!!!!! I NEED TO GET THESE TO DOWNLOAD!!!!!

AmyAbramsen
Newbie
Ik vertrek volgende week naar Nieuw Zeeland en wil daar mijn Spotify blijven gebruiken. Vorig jaar op vakantie naar Kos wilde mijn afspeellijst niet afspelen in offline modus. Toen heb ik ergens WiFi gezocht en alles opnieuw gedownload. Ook toen kon ik niks afspelen dus heb de hele vakantie niks aan mijn Spotify gehad. Ik wil niet hetzelfde probleem hebben in NZ als ik straks weer een Spotify kaart koop van 30 euro. Wat kan ik het beste doen om dit te voorkomen? In NZ heb ik niet overal internet om muziek opnieuw te downloaden.

Groetjes Amy

urban_beard
Casual Listener

Just paid for premium service, all my songs have green downloaded arrow meaning I can play them offline, but they are not. I have spotify in offline mode, and lots of space remaining on my phone. I have logged out and logged back in, I have un-installed and re-installed and still nothing. I am starting to get a little agrivated..... If anyone can give any suggestions so I can listen to all may music offline (reason for purchasing premium in the first place) , that would be greatly appreciated, thanks a lot. I really hope I dont have to cancel the service, be great if it would work properly!

rowenaoperez03
Casual Listener
I can't play my saved songs in the library when I'm offline. I have already subscribed to premium and paid. Pls help me on this. Tnx
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