Spotify won't sync songs to offline mode

Solved!
Reply

Spotify won't sync songs to offline mode

Mycketsås
Casual Listener
Hi! I'm using Spotify 0.7.4.35, on my iPhone 4s iOS 6.1.3. In online mode Spotify works ok, but I can't download playlists to offline mode. I switch on "available offline" on a playlist, but the songs won't sync (sometimes the first song gets marked with an orange exclamation mark and that's it). I use Spotify on 4 platforms, but not at once, and I just have offline playlist on two of them (one now that it doesn't work on my iPhone). This is very annoying since I usually use Spotify when I have no internet connection. Anyone having the same problems? Thankful for help.
22 ACCEPTED SOLUTIONS
Solution!

Peter__
Community Legend

Hey! Welcome to the community 🙂 

 

How much free storage space do you have on your device? 

Spotify won't start synching normally unless you have 500MB-1GB of free space. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

Solution!

tbaerfos
Casual Listener

Wifi - but I figured it out - although not clear in the instructions -

 

From the Playlist screen, click Edit then click the circled arrow on the right of the playlist you want to download.  Then they started syncing.  Thanks for the follow up though.

View solution in original post

Solution!

liyoh
Newbie

I spent hours and hours figuring this out and reading other answers. Disabling the firewall also did it for me.

View solution in original post

Solution!

Kmaigskmal
Regular
It's a tagging issue Spotify doesn't recognize the tag on your computer mark for download on your computer then tell your device to download the ones that have bad tags will take forever to download as Spotify is trying to resolve the tag issue when they finally do download the tag won't match up but you can add it to your music. After you have it saved with the Spotify tag you will have 2 copies one with the bad tag that won't play and one with a good tag. Delet the one with the bad tag and use the one with the good. Your computer will maintain the one with the bad tag so if you remove the song from your device that you will have to go through this process again.

View solution in original post

Solution!

Kmaigskmal
Regular
You can tell which one has the bad tag because after the point you have one with a resolved tag that shows the green check mark and one that either shows downloading (because the tags are different it thinks it's a new song) that will either show the ready for download arrow or the plus sign is grayed out

View solution in original post

Solution!

LeafyLaura
Casual Listener
mine says "offline access for this computer has been withdrawn" but when I go to "offline devices" in my account it says I don't have any...frustrating.

View solution in original post

Solution!

Damoakaflash
Casual Listener
Solved it now. I had the Spotify app runing on my Mac and it had crashed. Once I restarted the desktop app Spotify on my iPhone started working properly.

View solution in original post

Solution!

bry7
Casual Listener
My spotify is ok now i can listen to all my music again but thank you so much for the response. 👍🏻📻📻📻

View solution in original post

Solution!

tina_kouts
Newbie
Solution!

Jenny1892
Newbie
My offline songs work but the podcasts that I have downloaded don't play in offline mode. I have premium and plenty of space on my phone. How do I fix this?

View solution in original post

Solution!

Kshah2003
Gig Goer
It's 3333 song per device not 10,000

View solution in original post

Solution!

Kshah2003
Gig Goer
Best to reset your phone.... Check the song are available offline.... Switched off mobile and wifi and see if it works.... Last resort might be delete the whole app and re download everything

View solution in original post

Solution!

Themeg2013
Casual Listener
The htc phone is gone and deleted from my offline devices

View solution in original post

Solution!

Themeg2013
Casual Listener
My phone won't even recognize the offline tag is switched and when it does it takes forever to download and the stops completely! I have 4gb of storage on my phone and I've deleted and redownloaded the app and I still have issues. How do I actually get ahold of Spotify to fix this issue! I'm about to cancel my premium

View solution in original post

Solution!

Tony67hunting
Newbie
I have approx 1.1GB available and only about 400 songs. Just recently it showed that all needed to be downloaded again for some reason and that none were available offline. These are songs I've been listening to for months offline. Why do they now have to all be downloaded again? I am a premium user on an iPhone 4s.

Tony

View solution in original post

Solution!

kevindoshi
Casual Listener

I have about 3.5gb left and my local files are worth 1.8gb yet songs won't transfer to the phone. I can see the songs but can't play it on the phone. They used to play before but by mistake I removed download button and when I again try it, songs won't transfer

View solution in original post

Solution!

Extremelyannoye
Newbie
I have been using the premium spotify for months now but recently got a new phone and suddenly none of my songs will play offline. I've spent hours doing all of the things it says on here to try. I've even tried them several times. This is so unbelievably frustrating and I wish I could actually speak to someone who can help me and resolve this. Why pay every month to have no one available to actually speak one on one to?My spotify membership is almost up and honestly spotify if you can not help me fix this issue why the **bleep** would I ever renew my membership?

View solution in original post

Solution!

RoyalAces
Newbie

Ok after a few weeks of having the issue on my iPhone where my playlist would not show the green downward arrow as a sign that the songs were fully downloaded and also the indicatioun saying waiting to download being present I finally figured out a way to resolve. I tried everything from reinstaling app, deleting playlist, etc etc. Here is what fixed it for me.

 

I went on my desktop and created a playlist called TEST. I copied all the songs (266) on te other playlist with the issue to the one called TEST. I then completely deleted the original playlist with the issue. I then went to my phone and selected to download the new playlist called TEST which to my surprise only had (263) songs that downloaded. I then renamed that playlist what the other playlist was originally called. It seems that there were three songs that were causing the issue however it would show that all songs were downloaded on the original playlist and none were on green, perhaps these songs were removed by Spotify or something, either way I now have a fully downloaded playlist. I hope this helps someone and saves a lot of headaches as it did for me. 

 

 

 

View solution in original post

Solution!

Exusn306
Roadie
Yes re-sync everything. 

View solution in original post

Solution!

trolldom69
Music Fan
If you want a music streaming service on an ios device where offline mode works, try deezer music. Heard about it from someone after being pissed off with spotify not working, and ive stuck with it ever since. It works, but if youre getting it, dont pay for a subscription through appstore. Apples taxes hike up the price. Rather set up a subscription on their website, but try the free trial first and see.

View solution in original post

Solution!

macaniac
Newbie

Now I finally found what helps!
=> www.deezer.com

View solution in original post

Solution!

Exusn306
Roadie
I had a whole bunch of Xmas songs that wouldn't save on my device. I had plenty of room to boot but didn't realize I had chosen the the wrong storage source until it downloaded. 

View solution in original post

401 Replies

-h4r6_rjtx7u
Newbie

Después de mucho intentarlo, pude resolverlo. Sincronize desde mi laptop (Windows) a mi celular (iPhone).

No era problema de espacio ni versiones, es un tema de seguridad y privacidad de los dispositivos. 

Quite el firewall en la laptop, luego le dije a cada archivo mp3, en propiedades, que desbloqueara el mismo y cualquier tipo de seguridad que tuviera. Además, le pedí que reprodujera con QuickTime y no con el reproductor de Windows. Posteriormente, abrí Spotify y volví a agregar las canciones a mi playlist; más o menos al mismo tiempo, prendí los botones de descarga para ambos dispositivos. Empezó a sincronizar en ambos y recién ahí me mostró las canciones de archivos locales que antes no me cargaba.

Espero les funcione.

Saludos.

leftwanting
Newbie

we could all get internet everywhere  cloud based internet   and we wouldnt have these issues 

MelvinKirkland0
Casual Listener

Hi, I have Spotify premium and created multiple playlists and I am not able to download to listen to my music offline it keeps saying “waiting to download” and not doing anything even with a strong wifi connection, 

thanks

kind regards 

Juju2904j
Newbie

I have the downloading button on and it is just stuck on downloading, and wouldnt let me play the music offline. i thought it was becasue there was a lot of songs so i gave it a few days and nothing also i tested with a new playlist with one song and it wouldnt play when i was offline either. Please help me! I really want to play my music offline so i can listen to it any where becasue i dont have data. Thank you if you try helping! 

Anna_pic
Newbie

Hi, my songs wont sync to offline mode after i update the spotify app. I already deleted a lot of my songs, power cycle and uninstall and reinstall the app. Please help

cas_vis95
Regular

I have and Android device but Spotify does not sync offline songs (they are into a playlist) from the PC (win10) to the Android device.

Could u help me?

Pradotelma
Newbie

I can't listen my playlist when offline . Why?

Thomasgamy27
Casual Listener

I have my mobile data turned on and the option in settings turn on it down on using mobile data but my playlist still won't download when I'm off of Wi-Fi I don't use Wifi a lot because I have an unlimited data plan specifically for this reason and it's frustrating that there's no way to email Spotify directly and get actual help from them.

Jamiecochran46
Newbie

I have the premium account that you are taking14.99 out of my account every month. But the last 3 months I have lost all my music that was down loaded.and now I can't even down load any music WHY? It keeps showing me to buy the. Premium plan but I already have it...

Can some one help

Exusn306
Roadie
Email Spotify direct about problem.  Your music may be saved somewhere after all.

MamaSam
Casual Listener

I'm having the same problem. I don't use Spotify on a pc just my android phone. I've tried different things. I'm getting frustrated now as I pay monthly for this and it just isn't working. When I'm looking for help I have to travel through posts for answers post here and hope for an answer. Why can't I just talk to someone?

 

Exusn306
Roadie
I once emailed Spotify directly and that helped.

thatgamergirl94
Newbie

I paid the usual £10 on my laptop using a spotify code on a card that you get from stores. I went to download the tracks on wi-fi like I usually would so I can use on offline mode on my Ipod Touch & the tracks aren’t downloading at all, each time I hit the download button, it comes up with “want to play offline? Play tunes everywhere with Premium” and 2 buttons, one saying “got it” the other saying “dismiss”. HELP! 

Fkdkfjvjvi
Newbie

I keep trying to download my playlist and it just says waiting to download and the gray downloaded symbol doesn’t go away. I can’t get it to download and I have 18g of my phone and have tried re downloading it multiple times. 

Exusn306
Roadie
Make sure your Spotify is hooked up to the proper amount of storage, either device storage, or external SD card storage.

muziqlover447
Casual Listener
I have more than enough room. It just wants to be difficult.

Exusn306
Roadie
Ok. You can also contact Spotify direct by email.

Kshah2003
Gig Goer
Ok...just buy a new phone

muziqlover447
Casual Listener
I did not know that. Thanks.
Solution!

Exusn306
Roadie
I had a whole bunch of Xmas songs that wouldn't save on my device. I had plenty of room to boot but didn't realize I had chosen the the wrong storage source until it downloaded. 

View solution in original post

SUGGESTED POSTS