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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398758 Views
  • 879 replies
  • 326 likes
  • 398758 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78798 Views
  • 124 replies
  • 32 likes
  • 78798 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18036 Views
  • 8 replies
  • 0 likes
  • 18036 Views
  • 8 replies
  • 0 likes

Verbindung mit Facebook-kein Profilbild

Ich habe mein Spotify mit Facebook verbunden und kann auch meine Freunde dort finden allerdings wird meinen Followern kein Profilbild von mir auf spotify angezeigt. Wieso?

  • Newbie
  • Ich habe mein Spotify mit Facebook verbunden und kann auch meine Freunde dort finden allerdings wird meinen Followern kein Profilbild von mir auf spotify angezeigt. Wieso?
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Free trial only playing selective songs

Hi I signed up to the free 7 day trial yesterday and have found that it is only letting me play a small selection of my songs on shuffle. I thought we could play any song with premium? Every time I try to play a different song or album it says "spoti...

  • Newbie
  • Hi I signed up to the free 7 day trial yesterday and have found that it is only letting me play a small selection of my songs on shuffle. I thought we could play any song with premium? Every time I t...
  • 97 Views
  • 0 replies
  • 0 likes
  • 97 Views
  • 0 replies
  • 0 likes

Mi código se daño al quitar la etiqueta de seguridad, me faltan 4 dígitos ¿puedo recuperar mi código

Mi código se daño al quitar la etiqueta de seguridad, me faltan 4 dígitos ¿puedo recuperar mi código?

  • Newbie
  • Mi código se daño al quitar la etiqueta de seguridad, me faltan 4 dígitos ¿puedo recuperar mi código?
  • Salom
  • Music Fan
  • 434 Views
  • 1 replies
  • 6 likes
  • 434 Views
  • 1 replies
  • 6 likes

Solved!! About to quit if I can't SYNC. LOCAL. TRACKS.

I'm taking deep breaths and trying my hardest to refrain from using profanity, but I am frankly baffled that it seems nobody out there can create a decent music service. I came to Spotify after being totally frustrated with iTunes' abysmal cloud func...

  • Casual Listener
  • I'm taking deep breaths and trying my hardest to refrain from using profanity, but I am frankly baffled that it seems nobody out there can create a decent music service. I came to Spotify after ...
  • jackblaze
  • Casual Listener
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Listen offline - ipad, ipod and desktop

I cannot listen to the same playlist on 3 devices offline. It looks like it only can be done one or the other. The funny thing is when I select "available offline" in Ipod, the download green arrow is not shown and songs do not get offline in ipod, i...

  • Newbie
  • I cannot listen to the same playlist on 3 devices offline.  It looks like it only can be done one or the other.   The funny thing is when I select "available offline" in Ipod,&nbs...
  • DasPeter
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Gray Lines, Wrong Songs Clicked, Some Songs not downloading

My Spotify is doing weird thinks. In my "Songs" that I have "checked" under "Your Music" there appears to be grey lines that are about the same size as the song choices. Under each line, there is song that is not in "Available Offline" even though I ...

  • Newbie
  • My Spotify is doing weird thinks. In my "Songs" that I have "checked" under "Your Music" there appears to be grey lines that are about the same size as the song choices. Under each line, there is son...
  • user-removed
  • Not applicable
  • 388 Views
  • 4 replies
  • 1 likes
  • 388 Views
  • 4 replies
  • 1 likes

Adding Songs to Desktop App is not updating to Mobile (iPhone) App

I listen to spotify at work all day long and add songs/albums to "my music" but when I hop in the car and look for new songs/albums I've added they are not there. Even hours later. Is there a trick to get the phone app updated? Logging out then back ...

  • Casual Listener
  • I listen to spotify at work all day long and add songs/albums to "my music" but when I hop in the car and look for new songs/albums I've added they are not there.  Even hours later.  Is the...
  • Norcal1981
  • Casual Listener
  • 240 Views
  • 2 replies
  • 1 likes
  • 240 Views
  • 2 replies
  • 1 likes

Offline music doesn't show up under artists...

I just made some playlists available offline, however the artists from those playlsits don't show up under the artists section of the app. Artists from 'my music' are visible, but not the ones from the offline playlists. Is this how it's supposed to ...

  • Newbie
  • I just made some playlists available offline, however the artists from those playlsits don't show up under the artists section of the app. Artists from 'my music' are visible, but not the ones from t...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Spotify Shows?!? How slow is this rollout going?

I am a premium subscriber, I got the Running update a while back, but where are the other features like Shows? The only update is that it's coming soon, but what is the definition of soon? I can't believe that a rollout for some feature upgrades is t...

  • Music Fan
  • I am a premium subscriber, I got the Running update a while back, but where are the other features like Shows?  The only update is that it's coming soon, but what is the definition of soon?&nbsp...
  • user-removed
  • Not applicable
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

What can I do if my Spotify artworks are glitching? So that every album has its respected cover art?

Hello everyone. I,m not sure if im the only user encountering this problem, but from the many users I know it seems that I.m the only one. Lately, some artwrorks, cover arts, have been glitching in a couple of ways. Sometimes, I'm listening to a song...

  • Regular
  • Hello everyone. I,m not sure if im the only user encountering this problem, but from the many users I know it seems that I.m the only one. Lately, some artwrorks, cover arts, have been glitching in a...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Musiken spelas inte

När jag trycker på en låt så spelas den inte. Fungerar som det ska på iPad men inte iPhone. Ett tag kunde jag lyssna i ca en minut sen försvann ljudet. Nu spelar den inte alls. Har provat att logga ut och att avinstallera. Hjälper inte.

  • Newbie
  • När jag trycker på en låt så spelas den inte. Fungerar som det ska på iPad men inte iPhone. Ett tag kunde jag lyssna i ca en minut sen försvann ljudet. Nu spelar den inte alls. Har provat att logga u...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

sync restarts every time I connect to wifi

every time I come home and my device connects to WiFi, Spotify begins the sync all over again - meaning it starts from 0 tracks synced and attempts to get all 1500 synced. If the app closes, crashes, or I leave home before it finishes I end up not ha...

  • Casual Listener
  • every time I come home and my device connects to WiFi, Spotify begins the sync all over again - meaning it starts from 0 tracks synced and attempts to get all 1500 synced. If the app closes, crashes,...
  • pquintanilla
  • Newbie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Pioneer doesn't show songs in display.

Running from IOS 8 and connected via AUX, the screen is just blank, is there any way besides showing the info of songs to also change tracks with the stereo? It's a car stereo by the way. Thanks!

  • Regular
  • Running from IOS 8 and connected via AUX, the screen is just blank, is there any way besides showing the info of songs to also change tracks with the stereo?   It's a car stereo by the way. &...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Multiple Charges. Twice on different days and one is pending with a Trial Fee

I have been charged not once, not twice, but three times for the month July. All charges were deducted on different days. It is impossible for my card to be charged for multiple accounts, for this is the only account I've created.

  • Newbie
  • I have been charged not once, not twice, but three times for the month July. All charges were deducted on different days. It is impossible for my card to be charged for multiple accounts, for this is...
  • kbrooksc
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • different day
    Three charges
  • 274 Views
  • 1 replies
  • 0 likes

Spotify app crashing upon launch

Hello there Spotify community. Everytime I launch my Spotify app on my iPhone 5S, it immediately crashes after the 'loading elipses' fade out. I opened the application from my phone, then it simply closed!I've tried uninstalling it and re-installing ...

  • Regular
  • Hello there Spotify community.   Everytime I launch my Spotify app on my iPhone 5S, it immediately crashes after the 'loading elipses' fade out.   I opened the application from my phone...
  • Tylky
  • Regular
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Radio New button missing

I have just joined Premium. When I tap Radio on iPad, there is no option to create a new station. Can somebody help?

  • Newbie
  • I have just joined Premium. When I tap Radio on iPad, there is no option to create a new station. Can somebody help?
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Lost playlists only on ios app

Hi!All my playlists are gone on my ios app. On desktop app I still have them. I have logged in with a same id and subscription status is still premium. I can see a couple of my playlists in "recently played" list when I access my music, but when I ch...

  • Newbie
  • Hi! All my playlists are gone on my ios app. On desktop app I still have them. I have logged in with a same id and subscription status is still premium. I can see a couple of my playlists in "recent...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

How does "Available Offline" count files?

Where does Spotify get its "Available Offline" files from and how does it effect the 3,333 songs/device limit?Let's say that I have a playlist with 10 songs, 4 of which are "Local Files" on my desktop, When I save the file for "Offline" listening on ...

  • Music Fan
  • Where does Spotify get its "Available Offline" files from and how does it effect the 3,333 songs/device limit? Let's say that I have a playlist with 10 songs, 4 of which are "Local Files" on my de...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Wrong songs being played

hello,I have a weird problem. When I go into my songs on the spotify app, whatever I play it plays the wrong song. Example is currently it says "a star is born" is the first song so when I select to play it, drake - 0 to 100 plays. Drake - 0 to 100 s...

  • Newbie
  • hello, I have a weird problem. When I go into my songs on the spotify app, whatever I play it plays the wrong song. Example is currently it says "a star is born" is the first song so when I select...
  • Davant908
  • Regular
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

My friend list is not populating when attempting to share a track with people.

Like the Subject says, I cannot get my friend list to populate with people I am friends with through Spotify. I cannot share a track with anyone while on my iPhone. I have to get on my PC and share stuff from there. I have logged in and out. I have d...

  • Newbie
  • Like the Subject says, I cannot get my friend list to populate with people I am friends with through Spotify. I cannot share a track with anyone while on my iPhone. I have to get on my PC and share s...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes