Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

222219 Views

53 replies

13 likes

  • 222219 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

mtollhouse

Roadie

149759 Views

506 replies

108 likes

  • 149759 Views
  • 506 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

105456 Views

19 replies

38 likes

  • 105456 Views
  • 19 replies
  • 38 likes

Updating Playlist on Multiple Devices

I have spotify on my iphone and also on another iphone i use just for music, i have created two new playlists & added songs but they are not showing on the other device?

Newbie

I have spotify on my iphone and also on another iphone i use just for music, i have created two new playlists & added songs but they are not showing on the other device? 

user-removed

Not applicable

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Subscribed but does not have Premium

I log in by Facebook, and I paid for my Student Premium. They asked me to verify if I am a student but after I verified, it send me back to the paying page, and my bank account already shows the transition. I lost the money but still does not have pr...

Newbie

I log in by Facebook, and I paid for my Student Premium. They asked me to verify if I am a student but after I verified, it send me back to the paying page, and my bank account already shows the tran...

Bittencourt

Spotify Star

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Songs not playing correctly with buzzing sounds

I have 2 songs in my playlist which makes a buzzing noise or like the noise when an old tv isnt connected to channels. The songs were Hello cover by Stephen and She's Casual by The Hunna. In pc and in my ipad it sounds fine but not in my iphone, any ...

Casual Listener

I have 2 songs in my playlist which makes a buzzing noise or like the noise when an old tv isnt connected to channels. The songs were Hello cover by Stephen and She's Casual by The Hunna. In pc and i...

cptbrzyyzy

Casual Listener

551 Views

2 replies

0 likes

  • 551 Views
  • 2 replies
  • 0 likes

Search crash iOS 9.2

When typing anything in the sesrchbox, Spotify crashes and the iPhone (6) homescreen appears. I have local files in the app. Someone thought there may be a cause found there. Please fix the bug. Or does anyone know of a sollution?

Newbie

When typing anything in the sesrchbox, Spotify crashes and the iPhone (6) homescreen appears. I have local files in the app. Someone thought there may be a cause found there. Please fix the bug. Or d...

borntrouble

Casual Listener

555 Views

1 replies

1 likes

Crash search
  • 555 Views
  • 1 replies
  • 1 likes

Thumbs up and down don't work now on ios locked screen

Have the latest version of IOS on Iphone 6 and just bought spotify in December 2015 from free to premium, now I can rate songs thumbs up or down from locked screen, please help. It worked before. Reinstallation of the app was no help. Thanks, Mike

Casual Listener

Have the latest version of IOS on Iphone 6 and just bought spotify in December 2015 from free to premium, now I can rate songs thumbs up or down from locked screen, please help.    It worke...

301 Views

0 replies

2 likes

  • 301 Views
  • 0 replies
  • 2 likes

"Spotify Now" page / feature not showing up

I have done a bit of searching and cannot find an answer to my issue. I have been trying to enable the Spotify Now page / feature within Spotify for iOS. From what I have read, this feature should be available in iOS. I do have the Running page, but ...

Casual Listener

I have done a bit of searching and cannot find an answer to my issue. I have been trying to enable the Spotify Now page / feature within Spotify for iOS. From what I have read, this feature should be...

bmohler88

Casual Listener

1111 Views

5 replies

4 likes

  • 1111 Views
  • 5 replies
  • 4 likes

iOS 8 Battery Drain?

Since upgrading to iOS 8, I have noticed that Spotify is using significantly more battery than before the update. I generally listen to music stored on my device during my commute to work (about 30 minutes) and before iOS 8, would arrive at work havi...

Newbie

Since upgrading to iOS 8, I have noticed that Spotify is using significantly more battery than before the update. I generally listen to music stored on my device during my commute to work (about 30 m...

mgalush-us

Newbie

8235 Views

18 replies

9 likes

  • 8235 Views
  • 18 replies
  • 9 likes

Won't download

I have cleared up space, it's 500 songs, wifi is working perfectly, why aren't my songs downloading?

Newbie

I have cleared up space, it's 500 songs, wifi is working perfectly, why aren't my songs downloading?

augej742

Newbie

403 Views

1 replies

0 likes

Songs won't download
  • 403 Views
  • 1 replies
  • 0 likes

No High/Extreme quality streaming in mobile?

For some reason, I opened Spotify today on my iPhone and for streaming options, High and Extreme quality disappeared. I can still offline sync at Extreme quality, but the streaming options are gone. I've never seen this happen before. The UI is still...

Newbie

For some reason, I opened Spotify today on my iPhone and for streaming options, High and Extreme quality disappeared. I can still offline sync at Extreme quality, but the streaming options are gone. ...

Adam_B

Spotify

448 Views

1 replies

1 likes

  • 448 Views
  • 1 replies
  • 1 likes

Solved!! new running feature not showing up

Hi. I recently updated my spotify app in order to take advantage of the new update, specifically the running feature. However, I am not seeing the new updates. I even deleted and reinstalled the app. I am in the US, and I believe this feature was rol...

Visitor

Hi. I recently updated my spotify app in order to take advantage of the new update, specifically the running feature. However, I am not seeing the new updates. I even deleted and reinstalled the app....

hokeyh

Newbie

20511 Views

58 replies

6 likes

new running feature
  • 20511 Views
  • 58 replies
  • 6 likes

Spotify stop downloding

My spotify had download a lot of musics but now has stopped. I checked space in my phone e my account is premium, off course. I plugged in recharger but is not working. Anyone can help me?

Newbie

My spotify had download a lot of musics but now has stopped. I checked space in my phone e my account is premium, off course. I plugged in recharger but is not working. Anyone can help me?

408 Views

0 replies

0 likes

  • 408 Views
  • 0 replies
  • 0 likes

Scrolling

Why did you guys put new music at the bottom now !!! Omg now i have to scroll through 500 songs! Suggestion add a bottom and top button for the playlist because this is very annoying as a paying customer

Newbie

Why did you guys put new music at the bottom now !!! Omg now i have to scroll through 500 songs! Suggestion add a bottom and top button for the playlist because this is very annoying as a paying cust...

245 Views

0 replies

0 likes

  • 245 Views
  • 0 replies
  • 0 likes

archivos locales en iphone

No puedo escuchar mis archivos locales de mi mac en mi iphone, hace mucho que tengo este problema y es muy molesto

Newbie

No puedo escuchar mis archivos locales de mi mac en mi iphone, hace mucho que tengo este problema y es muy molesto

283 Views

0 replies

0 likes

  • 283 Views
  • 0 replies
  • 0 likes

Connect icon

I have Spotify Premium. The Connect Icon is not showing up on my iPhone 5s. Is there a fix for this?

Newbie

I have Spotify Premium. The Connect Icon is not showing up on my iPhone 5s. Is there a fix for this?

Adam_B

Spotify

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Local files 0 songs

I have many songs on my computer in the Local files library.But, when I'm on my phone, it says "0songs"I really don't have any idea how to fix it.. I've tried reinstalling spotify on mye pgone and computer, but it doesnt seem to help. Any ideas? Than...

Newbie

I have many songs on my computer in the Local files library. But, when I'm on my phone, it says "0songs" I really don't have any idea how to fix it.. I've tried reinstalling spotify on mye pgone an...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Can't get my starred playlist public

I am a new spotify user and today one of my friend told me that he can't see my starred playlist.I tried to follow some guides on the web but with no success...Friends can see my other playlist and only the starred remains secret(i tried to puch the ...

Regular

I am a new spotify user and today one of my friend told me that he can't see my starred playlist. I tried to follow some guides on the web but with no success... Friends can see my other playlist a...

1183676890

Casual Listener

4812 Views

26 replies

0 likes

Help
  • 4812 Views
  • 26 replies
  • 0 likes

Can't play song on iPhone but on Mac

I have synced an offline playlist to my phone, but some song haven't been synced. When I press the specific song, the app just jumps to the next song without playing the one I chose. I have no problem playing the songs on my Mac while streaming. I.e....

Newbie

I have synced an offline playlist to my phone, but some song haven't been synced. When I press the specific song, the app just jumps to the next song without playing the one I chose. I have no proble...

302 Views

0 replies

0 likes

  • 302 Views
  • 0 replies
  • 0 likes

i cant conect to yamaha rn301

please help me my spotify see my device rn301 yamaha but i can not to connect him!!

Newbie

please help me my spotify see my device rn301 yamaha but i can not to connect him!!

Adam_B

Spotify

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

Issue synchronizing on my iPhone

Hi, I'm currently having issue synchronizing some albums and playlists on my iPhone (6s). I'm stuck with the "waiting for synchronisation" message (see attached screenshot).Thanks a lot in advance !Louis

Visitor

Hi,   I'm currently having issue synchronizing some albums and playlists on my iPhone (6s).   I'm stuck with the "waiting for synchronisation" message (see attached screenshot). Than...

163 Views

0 replies

0 likes

  • 163 Views
  • 0 replies
  • 0 likes

Spotify clears my offline Playlists ?

Dear Supporter, dear Spotify-Team, I am using spotify from the first day as premium and loved it, to carry all my fav songs with me.Since some months spotify started to clear/delete my offline playlists? now I have to check my musik every time I goin...

Casual Listener

Dear Supporter, dear Spotify-Team,   I am using spotify from the first day as premium and loved it, to carry all my fav songs with me. Since some months spotify started to clear/delete m...

193 Views

0 replies

0 likes

  • 193 Views
  • 0 replies
  • 0 likes