Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Regular
408548 Views
125 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
279841 Views
58 replies
14 likes
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Roadie
178950 Views
510 replies
110 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
HiI bought premium on my iPhone with itunes credits but it does\nt give me premium. I've tried relogging to the app and when i log back in it says "receipt could not be verified. a new attempt to verify the receipt runs in the background" Please help...
Hi I bought premium on my iPhone with itunes credits but it does\nt give me premium. I've tried relogging to the app and when i log back in it says "receipt could not be verified. a new attempt to v...
Community Legend
344 Views
1 replies
0 likes
Hello,I just joined Spotify and found that my iMac OS is too old for Spotify, so I tried to open on my new(ish) iPad. My account login works on the iMac but not on the iPad. I've shut down and restarted the iPad. Any ideas how I can access Spotify on...
Hello, I just joined Spotify and found that my iMac OS is too old for Spotify, so I tried to open on my new(ish) iPad. My account login works on the iMac but not on the iPad. I've shut d...
Community Legend
493 Views
1 replies
0 likes
Hey I am new to the Spotify community and would like some help with creating playlistS and stations on the iPhone app how do you add artist to a playlist and or is that possible and 2 how do you add variety to stations such as adding the artist littl...
Hey I am new to the Spotify community and would like some help with creating playlistS and stations on the iPhone app how do you add artist to a playlist and or is that possible and 2 how do you add ...
399 Views
0 replies
0 likes
Hello. When I try to start the Spotify app on my Iphone all I see is the black background and Spotifys logo... But nothing more happens it stays like that, tried having the app opened but after 1 hour it still hadn't opened. Have the latest version o...
Hello. When I try to start the Spotify app on my Iphone all I see is the black background and Spotifys logo... But nothing more happens it stays like that, tried having the app ope...
Casual Listener
1831 Views
3 replies
0 likes
I can listen to my play list only in "shuffle" mode.....I used to listen all my songs in the order I set up my list...Ho can I fix this?Thanks to allAnna
I can listen to my play list only in "shuffle" mode..... I used to listen all my songs in the order I set up my list...Ho can I fix this? Thanks to all Anna
364 Views
0 replies
0 likes
Please integrate Spotify with Chromecast on iOS. I've started using Google Play Music more due to its better integration with both Apple TV and Chromecast, on iOS devices.
Please integrate Spotify with Chromecast on iOS. I've started using Google Play Music more due to its better integration with both Apple TV and Chromecast, on iOS devices.
Music Fan
2578 Views
4 replies
2 likes
Using Spotify on both PC and iPod touch - when I add songs to "my music" and fire it up on the iPod, the songs won't sync doing this over Wi-Fi - no connection problems - attempted full reinstall of Spotify on the iPod, same problem sometimes it does...
Using Spotify on both PC and iPod touch - when I add songs to "my music" and fire it up on the iPod, the songs won't sync doing this over Wi-Fi - no connection problems - attempted full rein...
Casual Listener
889 Views
1 replies
0 likes
Okay, so, when I go to music and go to my songs, I have it on available offline. I add a lot of new music as I find more music that I like. But now the new music won't become offline. How can I make the newly added music offline without making all of...
Okay, so, when I go to music and go to my songs, I have it on available offline. I add a lot of new music as I find more music that I like. But now the new music won't become offline. How can I make ...
Casual Listener
598 Views
1 replies
0 likes
Hi, I have a free account that I have used on my new iPad but I wanted to use it on my old iPad one.I downloaded the last compatible version of the app and when I try to login it tells me my details are wrong.Ive check it on other devices and even be...
Hi, I have a free account that I have used on my new iPad but I wanted to use it on my old iPad one. I downloaded the last compatible version of the app and when I try to login it tells me my detail...
Roadie
340 Views
1 replies
0 likes
Hi Everyone, I have two spotify users. One that is connected to my facebook and another one. does somebody know why the first user gets the old sidebar (browse, search, your music), while the other one gets the following : search; now; moments; runni...
Hi Everyone, I have two spotify users. One that is connected to my facebook and another one. does somebody know why the first user gets the old sidebar (browse, search, your music), while th...
Not applicable
298 Views
1 replies
0 likes
I've screwed up and am hoping someone has got a fix. - Spotify running happily on elderly iPad for couple of years- month or so ago one of the automatic updates got "stuck" and thereafter the app didn't update- eventually I deleted the app completely...
I've screwed up and am hoping someone has got a fix. - Spotify running happily on elderly iPad for couple of years - month or so ago one of the automatic updates got "stuck" and ther...
Newbie
927 Views
2 replies
3 likes
When i try subscribing to Premium, i cant fill the form with my personal infos. Triple checked, evertrhing looks ok, bit it keep saying i have invalid data.
When i try subscribing to Premium, i cant fill the form with my personal infos. Triple checked, evertrhing looks ok, bit it keep saying i have invalid data.
577 Views
0 replies
0 likes
Last week I was at a friend and I connected my iPhone to his WiFi, playing music on his Pioneer-Receiver.Now, back in my own flat and my own WiFi, I can still see his receiver and play music on it.In other words: My Phone is connected to WiFi 1, and ...
Last week I was at a friend and I connected my iPhone to his WiFi, playing music on his Pioneer-Receiver. Now, back in my own flat and my own WiFi, I can still see his receiver and play music on it....
385 Views
0 replies
0 likes
Hi all, Just wondering why Running disappeared from the (left hand side) menu and why offline music disappeared from "Your Music"? I thought this was some kind of app glitch but after several weeks still cant find it. instead of having a simpler to u...
Hi all, Just wondering why Running disappeared from the (left hand side) menu and why offline music disappeared from "Your Music"? I thought this was some kind of app glitch but aft...
Community Legend
505 Views
1 replies
0 likes
I paid for the premium 99p for 3 months and the money has supposedly gone through but I can't get premium to activate on my app, I have tried all the suggested things on other posts, help please!!
I paid for the premium 99p for 3 months and the money has supposedly gone through but I can't get premium to activate on my app, I have tried all the suggested things on other posts, help please!! 😞
Casual Listener
841 Views
6 replies
0 likes
I had a few playlists synced on my spotify iOS app(under 300 songs total). I listened to a couple of those playlists in the car last week with no problem, but today when I tried to listen to them they were no longer synced. The only thing I did inbet...
I had a few playlists synced on my spotify iOS app(under 300 songs total). I listened to a couple of those playlists in the car last week with no problem, but today when I tried to listen to them the...
Regular
1275 Views
3 replies
0 likes
Hello-I have a search history in Soundhound of about 600 songs. I just got a Spotify account. I'd like to transfer the entire search history from Soundhound to Spotify to create a Soundhound playlist. Obviously, I want to avoid having to go to every ...
Hello-I have a search history in Soundhound of about 600 songs. I just got a Spotify account. I'd like to transfer the entire search history from Soundhound to Spotify to create a Soundhound pl...
753 Views
0 replies
1 likes
Spotify has been extremely slow to open (startup) on my iPod (5th gen, running iOS 9.0.2) for a while now. It takes easily 15-20 seconds from I click on the spotify icon until it opens properly and I get the menu. And all the while it just displays t...
Spotify has been extremely slow to open (startup) on my iPod (5th gen, running iOS 9.0.2) for a while now. It takes easily 15-20 seconds from I click on the spotify icon until it opens prope...
Newbie
1259 Views
1 replies
4 likes
I recently bought premium with my iphone and the order went through got an email etc. problem is my account still says free and I cannot access any premium things i've tried logging out and in as well as reinstalling the app I don't know what to do
I recently bought premium with my iphone and the order went through got an email etc. problem is my account still says free and I cannot access any premium things i've tried logging out and in as wel...
Newbie
532 Views
3 replies
0 likes
So, last night I accidentally deleted the app from my phone. No big deal, I figured it meant I'd have to redownload everything to my phone, which is a hassle, but whatever, I can manage. However, when I looked at my music after getting the app again,...
So, last night I accidentally deleted the app from my phone. No big deal, I figured it meant I'd have to redownload everything to my phone, which is a hassle, but whatever, I can manage. However, whe...
275 Views
0 replies
0 likes
