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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30857 Views

40 replies

9 likes

  • 30857 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95580 Views

115 replies

12 likes

Other
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  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1043 Views

0 replies

0 likes

iOS
  • 1043 Views
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293943 Views

60 replies

15 likes

  • 293943 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123859 Views

19 replies

38 likes

  • 123859 Views
  • 19 replies
  • 38 likes

Subscribed but does not have Premium

I log in by Facebook, and I paid for my Student Premium. They asked me to verify if I am a student but after I verified, it send me back to the paying page, and my bank account already shows the transition. I lost the money but still does not have pr...

Newbie

I log in by Facebook, and I paid for my Student Premium. They asked me to verify if I am a student but after I verified, it send me back to the paying page, and my bank account already shows the tran...

Bittencourt

Spotify Star

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Songs not playing correctly with buzzing sounds

I have 2 songs in my playlist which makes a buzzing noise or like the noise when an old tv isnt connected to channels. The songs were Hello cover by Stephen and She's Casual by The Hunna. In pc and in my ipad it sounds fine but not in my iphone, any ...

Casual Listener

I have 2 songs in my playlist which makes a buzzing noise or like the noise when an old tv isnt connected to channels. The songs were Hello cover by Stephen and She's Casual by The Hunna. In pc and i...

cptbrzyyzy

Casual Listener

700 Views

2 replies

0 likes

  • 700 Views
  • 2 replies
  • 0 likes

Search crash iOS 9.2

When typing anything in the sesrchbox, Spotify crashes and the iPhone (6) homescreen appears. I have local files in the app. Someone thought there may be a cause found there. Please fix the bug. Or does anyone know of a sollution?

Newbie

When typing anything in the sesrchbox, Spotify crashes and the iPhone (6) homescreen appears. I have local files in the app. Someone thought there may be a cause found there. Please fix the bug. Or d...

borntrouble

Casual Listener

650 Views

1 replies

1 likes

Crash search
  • 650 Views
  • 1 replies
  • 1 likes

Thumbs up and down don't work now on ios locked screen

Have the latest version of IOS on Iphone 6 and just bought spotify in December 2015 from free to premium, now I can rate songs thumbs up or down from locked screen, please help. It worked before. Reinstallation of the app was no help. Thanks, Mike

Casual Listener

Have the latest version of IOS on Iphone 6 and just bought spotify in December 2015 from free to premium, now I can rate songs thumbs up or down from locked screen, please help.    It worke...

398 Views

0 replies

2 likes

  • 398 Views
  • 0 replies
  • 2 likes

"Spotify Now" page / feature not showing up

I have done a bit of searching and cannot find an answer to my issue. I have been trying to enable the Spotify Now page / feature within Spotify for iOS. From what I have read, this feature should be available in iOS. I do have the Running page, but ...

Casual Listener

I have done a bit of searching and cannot find an answer to my issue. I have been trying to enable the Spotify Now page / feature within Spotify for iOS. From what I have read, this feature should be...

bmohler88

Casual Listener

1367 Views

5 replies

4 likes

  • 1367 Views
  • 5 replies
  • 4 likes

iOS 8 Battery Drain?

Since upgrading to iOS 8, I have noticed that Spotify is using significantly more battery than before the update. I generally listen to music stored on my device during my commute to work (about 30 minutes) and before iOS 8, would arrive at work havi...

Newbie

Since upgrading to iOS 8, I have noticed that Spotify is using significantly more battery than before the update. I generally listen to music stored on my device during my commute to work (about 30 m...

mgalush-us

Newbie

9046 Views

18 replies

9 likes

  • 9046 Views
  • 18 replies
  • 9 likes

Won't download

I have cleared up space, it's 500 songs, wifi is working perfectly, why aren't my songs downloading?

Newbie

I have cleared up space, it's 500 songs, wifi is working perfectly, why aren't my songs downloading?

augej742

Newbie

521 Views

1 replies

0 likes

Songs won't download
  • 521 Views
  • 1 replies
  • 0 likes

No High/Extreme quality streaming in mobile?

For some reason, I opened Spotify today on my iPhone and for streaming options, High and Extreme quality disappeared. I can still offline sync at Extreme quality, but the streaming options are gone. I've never seen this happen before. The UI is still...

Newbie

For some reason, I opened Spotify today on my iPhone and for streaming options, High and Extreme quality disappeared. I can still offline sync at Extreme quality, but the streaming options are gone. ...

Adam_B

Spotify

638 Views

1 replies

1 likes

  • 638 Views
  • 1 replies
  • 1 likes

Solved!! new running feature not showing up

Hi. I recently updated my spotify app in order to take advantage of the new update, specifically the running feature. However, I am not seeing the new updates. I even deleted and reinstalled the app. I am in the US, and I believe this feature was rol...

Visitor

Hi. I recently updated my spotify app in order to take advantage of the new update, specifically the running feature. However, I am not seeing the new updates. I even deleted and reinstalled the app....

hokeyh

Newbie

23083 Views

58 replies

6 likes

new running feature
  • 23083 Views
  • 58 replies
  • 6 likes

Spotify stop downloding

My spotify had download a lot of musics but now has stopped. I checked space in my phone e my account is premium, off course. I plugged in recharger but is not working. Anyone can help me?

Newbie

My spotify had download a lot of musics but now has stopped. I checked space in my phone e my account is premium, off course. I plugged in recharger but is not working. Anyone can help me?

519 Views

0 replies

0 likes

  • 519 Views
  • 0 replies
  • 0 likes

Scrolling

Why did you guys put new music at the bottom now !!! Omg now i have to scroll through 500 songs! Suggestion add a bottom and top button for the playlist because this is very annoying as a paying customer

Newbie

Why did you guys put new music at the bottom now !!! Omg now i have to scroll through 500 songs! Suggestion add a bottom and top button for the playlist because this is very annoying as a paying cust...

354 Views

0 replies

0 likes

  • 354 Views
  • 0 replies
  • 0 likes

archivos locales en iphone

No puedo escuchar mis archivos locales de mi mac en mi iphone, hace mucho que tengo este problema y es muy molesto

Newbie

No puedo escuchar mis archivos locales de mi mac en mi iphone, hace mucho que tengo este problema y es muy molesto

353 Views

0 replies

0 likes

  • 353 Views
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Connect icon

I have Spotify Premium. The Connect Icon is not showing up on my iPhone 5s. Is there a fix for this?

Newbie

I have Spotify Premium. The Connect Icon is not showing up on my iPhone 5s. Is there a fix for this?

Adam_B

Spotify

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

Local files 0 songs

I have many songs on my computer in the Local files library.But, when I'm on my phone, it says "0songs"I really don't have any idea how to fix it.. I've tried reinstalling spotify on mye pgone and computer, but it doesnt seem to help. Any ideas? Than...

Newbie

I have many songs on my computer in the Local files library. But, when I'm on my phone, it says "0songs" I really don't have any idea how to fix it.. I've tried reinstalling spotify on mye pgone an...

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
  • 0 likes

Can't get my starred playlist public

I am a new spotify user and today one of my friend told me that he can't see my starred playlist.I tried to follow some guides on the web but with no success...Friends can see my other playlist and only the starred remains secret(i tried to puch the ...

Regular

I am a new spotify user and today one of my friend told me that he can't see my starred playlist. I tried to follow some guides on the web but with no success... Friends can see my other playlist a...

1183676890

Casual Listener

6111 Views

26 replies

0 likes

Help
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  • 26 replies
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Can't play song on iPhone but on Mac

I have synced an offline playlist to my phone, but some song haven't been synced. When I press the specific song, the app just jumps to the next song without playing the one I chose. I have no problem playing the songs on my Mac while streaming. I.e....

Newbie

I have synced an offline playlist to my phone, but some song haven't been synced. When I press the specific song, the app just jumps to the next song without playing the one I chose. I have no proble...

381 Views

0 replies

0 likes

  • 381 Views
  • 0 replies
  • 0 likes

i cant conect to yamaha rn301

please help me my spotify see my device rn301 yamaha but i can not to connect him!!

Newbie

please help me my spotify see my device rn301 yamaha but i can not to connect him!!

Adam_B

Spotify

706 Views

1 replies

0 likes

  • 706 Views
  • 1 replies
  • 0 likes

Issue synchronizing on my iPhone

Hi, I'm currently having issue synchronizing some albums and playlists on my iPhone (6s). I'm stuck with the "waiting for synchronisation" message (see attached screenshot).Thanks a lot in advance !Louis

Visitor

Hi,   I'm currently having issue synchronizing some albums and playlists on my iPhone (6s).   I'm stuck with the "waiting for synchronisation" message (see attached screenshot). Than...

218 Views

0 replies

0 likes

  • 218 Views
  • 0 replies
  • 0 likes

Spotify clears my offline Playlists ?

Dear Supporter, dear Spotify-Team, I am using spotify from the first day as premium and loved it, to carry all my fav songs with me.Since some months spotify started to clear/delete my offline playlists? now I have to check my musik every time I goin...

Casual Listener

Dear Supporter, dear Spotify-Team,   I am using spotify from the first day as premium and loved it, to carry all my fav songs with me. Since some months spotify started to clear/delete m...

240 Views

0 replies

0 likes

  • 240 Views
  • 0 replies
  • 0 likes

Does Spotify Premium time out like Pandora?

Hi, I have an 5th Generation ipod touch and I have it connected to a Sony stereo receiver which in turn connects to in-wall and in-ceiling speakers through out my house. I wanted to know if I am streaming Spotify if there is a timeout? My wife an I d...

Newbie

Hi, I have an 5th Generation ipod touch and I have it connected to a Sony stereo receiver which in turn connects to in-wall and in-ceiling speakers through out my house.   I wanted to k...

ceevee-au

Newbie

4167 Views

2 replies

0 likes

  • 4167 Views
  • 2 replies
  • 0 likes