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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398917 Views
  • 879 replies
  • 326 likes
  • 398917 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78848 Views
  • 124 replies
  • 32 likes
  • 78848 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18053 Views
  • 8 replies
  • 0 likes
  • 18053 Views
  • 8 replies
  • 0 likes

Next song does not play when iPad in sleep/locked mode

I've noticed that sometimes Spotify stops playing. I play music from my iPad, via AirPlay to my Apple TV (gen 1). To be more precise, the song keeps playing when the iPad screen goes black (I've got a 2 minute lock/sleep screen setting). But when the...

  • Newbie
  • I've noticed that sometimes Spotify stops playing. I play music from my iPad, via AirPlay to my Apple TV (gen 1). To be more precise, the song keeps playing when the iPad screen goes black (I've got ...
  • 391 Views
  • 0 replies
  • 1 likes
  • 391 Views
  • 0 replies
  • 1 likes

Problem exporting BBC Playlist to spotify

Hi, I'm having trouble exporting my BBC Playlist to my spotify account. Can anyone help please?Thanks, Ben

  • Casual Listener
  • Hi, I'm having trouble exporting my BBC Playlist to my spotify account. Can anyone help please? Thanks, Ben
  • MandiK
  • Casual Listener
  • 1154 Views
  • 6 replies
  • 0 likes
  • 1154 Views
  • 6 replies
  • 0 likes

How to keep my place in a list when on shuffle? [iOS]

I don't really know a way to succintly state my question so I may ramble a bit. Basically, I have a 400+ song, 24+ hour playlist I made for a week-long roadtrip, thinking that since we had less than 24 hours of driving to do we wouldn't hear any song...

  • Casual Listener
  • I don't really know a way to succintly state my question so I may ramble a bit.   Basically, I have a 400+ song, 24+ hour playlist I made for a week-long roadtrip, thinking that since we had l...
  • mapuya19
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Spotify stops and will only play if I use earphones

Recently my spotify has stopped playing once I exit the app and I can't browse other apps while I'm listening to Spitify. When I enter the app, the music starts playing again, but only if I have earphones/ headphones in. Otherwise it's just silent, b...

  • Newbie
  • Recently my spotify has stopped playing once I exit the app and I can't browse other apps while I'm listening to Spitify. When I enter the app, the music starts playing again, but only if I have earp...
  • Mattosaurus
  • Community Legend
  • 1571 Views
  • 1 replies
  • 0 likes
  • 1571 Views
  • 1 replies
  • 0 likes

Locked Out

Set up spotify in foreign country. Now I'm locked out since the 14 day trial period is over. Any suggestions?

  • Newbie
  • Set up spotify in foreign country. Now I'm locked out since the 14 day trial period is over. Any suggestions?
  • JoeThomas
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Having a glitch?

While trying to listen to music, I have a gray 1inch thick line going across my screen, it's somewhere between the A-titled songs and B-titled songs. I can handle that though. But on top of that, when I click to play a song, it highlights the song I ...

  • Casual Listener
  • While trying to listen to music, I have a gray 1inch thick line going across my screen, it's somewhere between the A-titled songs and B-titled songs. I can handle that though. But on top of that, whe...
  • Ethan7526
  • Newbie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Different Prices?

Spotify advertises that premium costs 9.99 yet charges my itunes acount $12.00. Is this due to taxes, and if not why am I paying more?

  • Newbie
  • Spotify advertises that premium costs 9.99 yet charges my itunes acount $12.00. Is this due to taxes, and if not why am I paying more? 
  • Mattosaurus
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Background usage

Spotify used to continue playing in the background while using other apps like Facebook etc., as well as when I closed my screen so I could put it in my pocket. It has stopped doing that and only plays while the app is open and selected. Why did this...

  • Newbie
  • Spotify used to continue playing in the background while using other apps like Facebook etc., as well as when I closed my screen so I could put it in my pocket. It has stopped doing that and only pla...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

What's going on!?!

Hi, well I go to play my songs from a playlist and click on the one I want. It either skips it or skips 20 seconds, goes normal for a bit and then skips another 20 seconds. It's doing it now, I'm getting 5 seconds into a song and it skips to half way...

  • Newbie
  • Hi, well I go to play my songs from a playlist and click on the one I want. It either skips it or skips 20 seconds, goes normal for a bit and then skips another 20 seconds. It's doing it now, I'm get...
  • OviiiOne
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Personal songs

When I put my numbers by alfabetic order, there always comes a grey block (between each letter). Is this normal?

  • Casual Listener
  • When I put my numbers by alfabetic order, there always comes a grey block (between each letter). Is this normal?
  • OviiiOne
  • Community Legend
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Music won't play

I have just upgraded to spotify premium but for some reason it won't let me play music, it spears like it is on the screen but there's no sound. I have checked my normal music on my phone and it's fine so I'm confused?

  • Newbie
  • I have just upgraded to spotify premium but for some reason it won't let me play music, it spears like it is on the screen but there's no sound. I have checked my normal music on my phone and it's fi...
  • philtymps
  • Newbie
  • 5768 Views
  • 11 replies
  • 2 likes
  • 5768 Views
  • 11 replies
  • 2 likes

iOS download issues again again

It been almost two years now since you have been claiming to solve the download issue on ios, yet, it keeps on coming and all you give as soltion is the same - unstiall,.... well, the issue is when I have 10gb of music, uninstalling the app is way wa...

  • Casual Listener
  • It been almost two years now since you have been claiming to solve the download issue on ios, yet, it keeps on coming and all you give as soltion is the same - unstiall,.... well, the issue is when I...
  • HoiBee
  • Roadie
  • 374 Views
  • 4 replies
  • 1 likes
  • 374 Views
  • 4 replies
  • 1 likes

How to change Facebook accounts

Hi my ex girlfriend is still using my spotify I changed my password but her Facebook account is still logged into my spotify and for the life of me I can't figure out how to change it to my Facebook account, any help please?

  • Casual Listener
  • Hi my ex girlfriend is still using my spotify I changed my password but her Facebook account is still logged into my spotify and for the life of me I can't figure out how to change it to my Facebook ...
  • HoiBee
  • Roadie
  • 671 Views
  • 2 replies
  • 0 likes
  • change Facebook
    Facebook
  • 671 Views
  • 2 replies
  • 0 likes

Too many problems to list in one thread title

Nice one on the update looking prettier I guess but: It's really slow. Like, REALLY slow. As in takes about twenty seconds to shuffle slow. (it cost me 10% battery to get a decent queue going earlier)Constant freezingLike, if I have my phone on hold ...

  • Roadie
  • Nice one on the update looking prettier I guess but:   It's really slow. Like, REALLY slow. As in takes about twenty seconds to shuffle slow. (it cost me 10% battery to get a decent queue goi...
  • HoiBee
  • Roadie
  • 832 Views
  • 3 replies
  • 0 likes
  • 832 Views
  • 3 replies
  • 0 likes

Premium won't connect to spotify on my phone

I recently subscribed to spotify premium, but I cannot get it to connect on my Iphone. It says that I am still using a "free subscritpion", I have already tried logging out and redownloading the app -- and help would be much appreiated!!

  • Newbie
  • I recently subscribed to spotify premium, but I cannot get it to connect on my Iphone. It says that I am still using a "free subscritpion", I have already tried logging out and redownloading the app ...
  • HoiBee
  • Roadie
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Saving albums to My Music not syncing across devices

Rather than making playlists of all of my favorite artist's albums, I've discovered that if you "follow" the Artist, and then save the album to "Your Music", then you can easily go to the Artist listing and find who you're looking for as they are in ...

  • Newbie
  • Rather than making playlists of all of my favorite artist's albums, I've discovered that if you "follow" the Artist, and then save the album to "Your Music", then you can easily go to the Artist...
  • 758 Views
  • 0 replies
  • 4 likes
  • 758 Views
  • 0 replies
  • 4 likes

Spotify on both android and apple devices

Hi! So before I buy Premium I want to check something. I currently don't have any money in my Google Play account but I do have a lot in my iTunes account that I need to use. I currently listen to my ipod on rare occasions and use my android phone pr...

  • Newbie
  • Hi! So before I buy Premium I want to check something. I currently don't have any money in my Google Play account but I do have a lot in my iTunes account that I need to use. I currently listen to my...
  • Fishtaco
  • Community Legend
  • 3372 Views
  • 1 replies
  • 0 likes
  • 3372 Views
  • 1 replies
  • 0 likes

Premium

I canceled spotify 2 weeks ago before my free trial was up, however on spotify it still says I am a premium member. Did i successfully cancel? I don't want to be on premium anymore. thanks.

  • Newbie
  • I canceled spotify 2 weeks ago before my free trial was up, however on spotify it still says I am a premium member. Did i successfully cancel? I don't want to be on premium anymore. thanks.
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

"An Error Occurred"

When attempting to view by artist on iOS, it says 'an error occurred' 1) search for any artist2) tap on the artist you want3) 'an error occurred' Not very good. I tried rebooting, etc.

  • Newbie
  • When attempting to view by artist on iOS, it says 'an error occurred'   1) search for any artist 2) tap on the artist you want 3) 'an error occurred'   Not very good. I tried rebootin...
  • ldberger44
  • Newbie
  • 911 Views
  • 7 replies
  • 2 likes
  • 911 Views
  • 7 replies
  • 2 likes

Crash on startup

Installed the most recent spotify patch yesterday, now when I launch the app I see the iOS apple loading screen and then it immediately crashes. I've tried restarting the phone several times. Running iOS 8.4 and Spotify 3.5.0

  • Newbie
  • Installed the most recent spotify patch yesterday, now when I launch the app I see the iOS apple loading screen and then it immediately crashes. I've tried restarting the phone several times. Running...
  • 233 Views
  • 0 replies
  • 1 likes
  • 233 Views
  • 0 replies
  • 1 likes