Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70581 Views
  • 16 replies
  • 37 likes
  • 70581 Views
  • 16 replies
  • 37 likes

I can't get in my acount

No me deja entrar en mi cuenta mediante la app de iPhone me sale correo l contraseña incorrecta, pero en la web si me deja iniciar sesión con el mismo correo y contraseña, además he cambiado la contraseña varías veces y me sigue poniendo errónea desp...

  • Newbie
  • No me deja entrar en mi cuenta mediante la app de iPhone me sale correo l contraseña incorrecta, pero en la web si me deja iniciar sesión con el mismo correo y contraseña, además he cambiado la contr...
  • 252 Views
  • 0 replies
  • 1 likes
  • 252 Views
  • 0 replies
  • 1 likes

App crashing when playing a specific album

Two days ago I downloaded a new mixtape and proceeded to get it into spotify. I synced it into my phone and everything worked fine. Pass forward half a day when I tried to play any of the songs on my phone it played a few seconds and then crashed. I ...

  • Newbie
  • Two days ago I downloaded a new mixtape and proceeded to get it into spotify. I synced it into my phone and everything worked fine. Pass forward half a day when I tried to play any of the songs on my...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Syncing Desktop Library with my Iphone

I am newly converted to spotify from Rdio but boy is this not as intuitive. So, I add albums that I like to my "My Music" using the spotify Desktop app on a windows computer. When I open the Spotify App on my iphone, none of the new music I add appea...

  • Newbie
  • I am newly converted to spotify from Rdio but boy is this not as intuitive.  So, I add albums that I like to my "My Music" using the spotify Desktop app on a windows computer.  When I open ...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Constant activity notification

It says I have an "activity" notification yet I check and there's nothing new. Yes I have logged out and in again, no this did not help.

  • Newbie
  • It says I have an "activity" notification yet I check and there's nothing new. Yes I have logged out and in again, no this did not help.
  • poldy77
  • Casual Listener
  • 520 Views
  • 1 replies
  • 0 likes
  • Notifications
  • 520 Views
  • 1 replies
  • 0 likes

payed but no premium

i get premium for free from rogers, ive had it for about 2 months and nowspotify sent emails saying they wre unable to take my payment, everythin is fine on rogers end, i called and checked everything, it is spotify that will not take the payments fr...

  • Casual Listener
  • i get premium for free from rogers, ive had it for about 2 months and nowspotify sent emails saying they wre unable to take my payment, everythin is fine on rogers end, i called and checked everythin...
  • 1025 Views
  • 0 replies
  • 0 likes
  • 1025 Views
  • 0 replies
  • 0 likes

My "following" list will not load. It has been "loading" for hours.

I want to view who I am following, but I click "following" and it never loads! I have reinstalled it about 4 times and I have logged out and logged back in, but it will not let me view this.

  • Newbie
  • I want to view who I am following, but I click "following" and it never loads! I have reinstalled it about 4 times and I have logged out and logged back in, but it will not let me view this.
  • Dallas2015
  • Newbie
  • 9298 Views
  • 12 replies
  • 5 likes
  • 9298 Views
  • 12 replies
  • 5 likes

My downloads on Spotify are really really slow

Hi, I recently changed my phone so I am having to download a playlis to make it avaiable offline, my problems is the downloads are extremely slown, I am on a Wi-Fi connection which is really fast, I made the speed test and the problem is not the conn...

  • Newbie
  • Hi, I recently changed my phone so I am having to download a playlis to make it avaiable offline, my problems is the downloads are extremely slown, I am on a Wi-Fi connection which is really fast, I ...
  • TheSoaddict
  • Casual Listener
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Music not playing while on wifi

Issue description: While on wifi music plays for only 5 to 11 seconds before stopping. Both at home and work networks. The issue persists when I logged into my account on my friends device (iPhone 6s iOS 9.2) Phone: iPhone 6 Plus iOS 9.2Spotify Versi...

  • Newbie
  • Issue description: While on wifi music plays for only 5 to 11 seconds before stopping. Both at home and work networks. The issue persists when I logged into my account on my friends device (iPhone 6s...
  • 292 Views
  • 0 replies
  • 1 likes
  • 292 Views
  • 0 replies
  • 1 likes

My playlist will not download offline?? switch keeps flipping to off

Hi, I had a 150 song playlist on my spotify premium account downloaded to my phone and then suddenly the offline listening switch came off. i switched it back on but when i scroll back up it turns off again. when i look in my playlists its not even t...

  • Casual Listener
  • Hi, I had a 150 song playlist on my spotify premium account downloaded to my phone and then suddenly the offline listening switch came off. i switched it back on but when i scroll back up it turns of...
  • talunni22
  • Casual Listener
  • 501 Views
  • 4 replies
  • 0 likes
  • 501 Views
  • 4 replies
  • 0 likes

Your Music Tab Gone

I have just updated my iphone 5s and with it updated spotify. I have gone to play my music using the usual 'Your Music' > Songs feature but cant seem to find it! Where has it gone and how do i get my music back on my phone for offline use??

  • Newbie
  • I have just updated my iphone 5s and with it updated spotify. I have gone to play my music using the usual 'Your Music' > Songs feature but cant seem to find it! Where has it gone and how do i get...
  • Gummas5150
  • Casual Listener
  • 1638 Views
  • 2 replies
  • 0 likes
  • 1638 Views
  • 2 replies
  • 0 likes

Offline Music Tab Dissapeared

Hi allI notice that the 'offline music' tab under the 'your music' tab has dissapeared. This was a really awesome feature that made finding my music easy and I would love to see it return ro figure out how I can get it back.

  • Casual Listener
  • Hi all I notice that the 'offline music' tab under the 'your music' tab has dissapeared. This was a really awesome feature that made finding my music easy and I would love to see it return ro figu...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

No resume option from last played song

Hi people, got an iphone 6 with me with IOS 9.2When i paused a play list (random order) for a long time and when i try to resume it I cant play it from the last played song. Y have to play again the entire play list.Someone with this issue?Thannks

  • Visitor
  • Hi people, got an iphone 6 with me with IOS 9.2 When i paused a play list (random order) for a long time and when i try to resume it I cant play it from the last played song. Y have to pla...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

An error has occurred. This twice in as many days. Why

Just updated to family premium and at the moment the service seems over priced by £14.99? Why am I paying for something that flips out when it feels like it with no way of complaining

  • Newbie
  • Just updated to family premium and at the moment the service seems over priced by £14.99? Why am I paying for something that flips out when it feels like it with no way of complaining
  • Byronwaite
  • Casual Listener
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes

Local Files will not Download to iPhone 6S

Brief description of the issue: I have local files in a playlist that has downloaded to my macbook pro, but not my iphone 6s. Steps to reproduce the issue/steps tried already:I made the playlists available offline on both the computer and phone.I mad...

  • Newbie
  • Brief description of the issue: I have local files in a playlist that has downloaded to my macbook pro, but not my iphone 6s.   Steps to reproduce the issue/steps tried already: I made the ...
  • BlexX
  • Newbie
  • 289 Views
  • 1 replies
  • 1 likes
  • 289 Views
  • 1 replies
  • 1 likes

Spotify Now - Still hasn't been rolled out

I was told this is in beta stage. Carry on, this topic can be removed

  • Visitor
  • I was told this is in beta stage. Carry on, this topic can be removed 🙂
  • fufuge
  • Music Fan
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

Spotify is gone(?)

Hi everybody I have a problem.since last two or three days my Spotify is... Not even off I can't launch it. On App Store is showing that I didn't even download it. So I try and circle closed and nothing happens. What is the very wierd. Icon was "repl...

  • Newbie
  • Hi everybody I have a problem .since last two or three days my Spotify is... Not even off I can't launch it. On App Store is showing that I didn't even download it. So I try and circle closed and no...
  • 276 Views
  • 0 replies
  • 0 likes
  • Spotify
  • 276 Views
  • 0 replies
  • 0 likes

Spotify iOS 4.5.0 crashing at launch

Hi, Latest version 4.5.0 of Spotify iOS app is crashing each single time I'm trying to launch it. What happens: I launched it from the icon, see the preloader image for a while, then the UI with some album covers and options flashes for ~0,2 secs and...

  • Newbie
  • Hi,   Latest version 4.5.0 of Spotify iOS app is crashing each single time I'm trying to launch it. What happens: I launched it from the icon, see the preloader image for a while, then the UI ...
  • 623 Views
  • 0 replies
  • 0 likes
  • Crash
    ios 9
  • 623 Views
  • 0 replies
  • 0 likes

99p 3 month premium

I jumped at the idea of having a go with Spotify for only 99p for 3 months...problems is although it says on account is premium and tells me the date to which it finished I can't access it on my app! I still says I've got the free subscription....I'v...

  • Newbie
  • I jumped at the idea of having a go with Spotify for only 99p for 3 months...problems is although it says on account is premium and tells me the date to which it finished I can't access it on my app!...
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes

Connecting issues when on Wifi

Hi all, So basically, I have an iphone and my roommates all have iphones and whenever we try to get on spotify and search for a song over wifi it acts as if we are offline and says Connecting... at the bottom for about 2-3 minutes before it finally c...

  • Newbie
  • Hi all,   So basically, I have an iphone and my roommates all have iphones and whenever we try to get on spotify and search for a song over wifi it acts as if we are offline and says Connectin...
  • 474 Views
  • 0 replies
  • 0 likes
  • 474 Views
  • 0 replies
  • 0 likes