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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30835 Views

40 replies

9 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95570 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1042 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293942 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123856 Views

19 replies

38 likes

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  • 19 replies
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It says it has failed to connect and Spotify is abroad for 14 days

Please help me I'm trying to access the app Spotify but it keeps on saying Spotify is abroad for 14 days. My account is premium so I really don't know what the problem is here. I am not changing my password because I've changed it lots of times. Plea...

Newbie

Please help me I'm trying to access the app Spotify but it keeps on saying Spotify is abroad for 14 days. My account is premium so I really don't know what the problem is here. I am not changing my p...

405 Views

0 replies

0 likes

Login
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Compatible iOS6 version

Recently purchased Spotify Premium and works great on my iPhone 6. But recently was given a used iPod Touch which is pegged out at iOS 6.1.6. Would llike to use the Touch exclusively for Spotify and free up my phone. My version of Spotify needs iOS 7...

Newbie

Recently purchased Spotify Premium and works great on my iPhone 6.  But recently was given a used iPod Touch which is pegged out at iOS 6.1.6.  Would llike to use the Touch exclusively for ...

716 Views

0 replies

0 likes

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cuenta familiy

Compre una versión familiy pero no puedo accesar como versión premiun

Newbie

Compre una versión familiy pero no puedo accesar como versión premiun

261 Views

0 replies

0 likes

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Local song misreplaced by a Spotify catalog song

Hi everyone, I just had a problem with the local syncinf function in the iPhone. I have just load some song of mine in spotify, made a playlist out of them and then synced it on my iPhone. The problem is Spotify thinking their version of the song is ...

Newbie

Hi everyone,   I just had a problem with the local syncinf function in the iPhone. I have just load some song of mine in spotify, made a playlist out of them and then synced it on my iPhone. T...

351 Views

0 replies

0 likes

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Spotify phantom storage?

I've been having an issue where My Spotify playlist (1 GB) has taken up 4x that amount in storage. Anyone know how to stop that from happening?

Newbie

I've been having an issue where My Spotify playlist (1 GB) has taken up 4x that amount in storage. Anyone know how to stop that from happening?

Swanny

Community Legend

327 Views

1 replies

0 likes

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Saved songs-playlist disappearing on iPhone

Hello! My saved songs-playlist suddenly disappeared from my iPhone but are still there on my macbook air. How can I get my saved songs-playlist back to my iPhone? I had over 150 songs on it... Thank you for your help, love Caroline

Newbie

Hello!   My saved songs-playlist suddenly disappeared from my iPhone but are still there on my macbook air. How can I get my saved songs-playlist back to my iPhone? I had over 150 songs on it....

Bittencourt

Spotify Star

341 Views

1 replies

0 likes

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  • 1 replies
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Some songs not playing or stop after 10 seconds

I have an issue where some songs just wont play and others stop after 10 seconds.I have an iPhone 6 iOS 9.2 with Spotify version 4.6.0.1466I have tried to delete and redownload from the app store but the problem persists.It is very frustrating.David

Newbie

I have an issue where some songs just wont play and others stop after 10 seconds. I have an iPhone 6 iOS 9.2 with Spotify version 4.6.0.1466 I have tried to delete and redownload from the app ...

Bittencourt

Spotify Star

1506 Views

1 replies

0 likes

bug
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Ipad Air IOS 9.1 connection/delayproblem chromecast

Hello, I couldnt find a topic about this matter so direct me to it please if there is already one.I bought last week chromecast 2. I could run spotify realy well on my hd tv for about 2 days.But since several days spotify has realy a hard time to mak...

Casual Listener

Hello,  I couldnt find a topic about this matter so direct me to it please if there is already one. I bought last week chromecast 2. I could run spotify realy well on my hd tv for about 2 ...

ppdaoc

Casual Listener

528 Views

2 replies

0 likes

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Shuffle from phone to work server

I run Spotify through my phone via the work server . I have around 4000 songs on the playlist but it's only shuffling around 50?!! Don't know how to amend this!! It's only just started happening!! So annoying

Casual Listener

I run Spotify through my phone via the work server . I have around 4000 songs on the playlist but it's only shuffling around 50?!! Don't know how to amend this!! It's only just started happening!! So...

409 Views

0 replies

0 likes

Help
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Ads pausing when screen locked

I have an Ipad Air and am running iOS 9.2 and spotify 4.6.0.1466I listen a lot with headphones and my ipad screen locked. There are certain ads for spotify that will pause as soon as they start (usually 15 second ads). all I have to do for them to pl...

Casual Listener

I have an Ipad Air and am running iOS 9.2 and spotify 4.6.0.1466 I listen a lot with headphones and my ipad screen locked. There are certain ads for spotify that will pause as soon as they start (us...

eajsimko

Newbie

997 Views

1 replies

0 likes

iOS 9.2
Ipad version
pause
pauses
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Screen on iPhone goes completely black after connecting to spotify connect since ios9

Hisince downloading ios9 for my iPhone whenever I connect to my Libratone speaker on spotify connect the spotify screen on my iPhone goes completely black and I have no access to spotify (although the track / playlist continues to play through the sp...

Newbie

Hi since downloading ios9 for my iPhone whenever I connect to my Libratone speaker on spotify connect the spotify screen on my iPhone goes completely black and I have no access to spotify (although ...

adpq

Newbie

4494 Views

2 replies

0 likes

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Monthly Payment

I'm having an issue with what Spotify charged me monthly. They state it's 9.99 a month but how come for the last several months I've been charged $14 and in some cases more? There's no way for me to contact them because when I write a letter to them ...

Newbie

I'm having an issue with what Spotify charged me monthly. They state it's 9.99 a month but how come for the last several months I've been charged $14 and in some cases more? There's no way for me to ...

Bittencourt

Spotify Star

357 Views

1 replies

0 likes

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I couldnt download it on Appstore

hi,For a while approximately in 2 hours, i couldnt download the spotify on appstore turkey. I reset my phone, change the appstore account or re downloading but it didnt get me help.Is it a server problem for us or something? What would you suggest me...

Visitor

hi, For a while approximately in 2 hours, i couldnt download the spotify on appstore turkey. I reset my phone, change the appstore account or re downloading but it didnt get me help. Is it a se...

TanMaNobel

Roadie

398 Views

1 replies

0 likes

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Playback problems when streaming with iPad iOS 6 via Bluetooth

Hi, I have the New iPad and I have Spotify installed in it. Spotify App 0.5.6.19.gaec439b7 Spotify core 0.8.2.1400.gc9731fe6. I'm using it to stream music to my speakers using Logitech Wireless Speaker Adapter Kit (Bluetooth). Everything seemed to be...

Regular

Hi,   I have the New iPad and I have Spotify installed in it.  Spotify App 0.5.6.19.gaec439b7 Spotify core 0.8.2.1400.gc9731fe6.   I'm using it to stream music to my speake...

ONENINESEVENSIX

Music Fan

4151 Views

12 replies

0 likes

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  • 12 replies
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Solved!! Make individual song available offline

Can anyone explain why when I make a playlist available offline some songs don't show the green downloaded icon? For example in the picture almost all songs show the icon but a few including Blood On The Leaves by Kanye doesn't show the same icon.

Casual Listener

Can anyone explain why when I make a playlist available offline some songs don't show the green downloaded icon? For example in the picture almost all songs show the icon but a few including Blood On...

Bittencourt

Spotify Star

3960 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Spotify running feature doesn't show up on app even though it is available in my country!

The new Spotify running feature doesn't show up on my app even though it is available in my country (switzlerland)!Does anybohave the same problem?Thanks in advance

Visitor

The new Spotify running feature doesn't show up on my app even though it is available in my country (switzlerland)! Does anybohave the same problem? Thanks in advance

Cheesezucchini

Casual Listener

14415 Views

15 replies

1 likes

Spotify running
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Profile

Got a new iPhone. Logged out of old phone and logged into new phone. I don't no my user name and password. When I reset under Email it came back as free user. I be been paying for premium a long time. How do I get back the subscription I pay for ever...

Newbie

Got a new iPhone. Logged out of old phone and logged into new phone. I don't no my user name and password. When I reset under Email it came back as free user. I be been paying for premium a long time...

driveflanger

Community Legend

388 Views

1 replies

0 likes

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Solved!! Saved songs not syncing across devices

I saved approximately 2000 songs from a playlist (named Synced Songs, which are actually local files) on the desktop, and thankfully all of that music showed up under "Your Music" within both the Songs and Artists categories on my iPhone. However, I ...

Music Fan

I saved approximately 2000 songs from a playlist (named Synced Songs, which are actually local files) on the desktop, and thankfully all of that music showed up under "Your Music" within both the Son...

ryansharif89

Music Fan

18826 Views

3 replies

0 likes

saved artists
saved music
saved songs
Your Music
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Updating Playlist on Multiple Devices

I have spotify on my iphone and also on another iphone i use just for music, i have created two new playlists & added songs but they are not showing on the other device?

Newbie

I have spotify on my iphone and also on another iphone i use just for music, i have created two new playlists & added songs but they are not showing on the other device? 

user-removed

Not applicable

429 Views

1 replies

0 likes

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Subscribed but does not have Premium

I log in by Facebook, and I paid for my Student Premium. They asked me to verify if I am a student but after I verified, it send me back to the paying page, and my bank account already shows the transition. I lost the money but still does not have pr...

Newbie

I log in by Facebook, and I paid for my Student Premium. They asked me to verify if I am a student but after I verified, it send me back to the paying page, and my bank account already shows the tran...

Bittencourt

Spotify Star

325 Views

1 replies

0 likes

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  • 1 replies
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