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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Sporedd66

Newbie

143850 Views

504 replies

108 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

100353 Views

19 replies

38 likes

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Can't control Spotify on my PS3 using my iPhone anymore

Can't control Spotify on my PS3 using my iPhone anymore. Whether trying to play Spotify directly on my PS3 or controlling Spotify on my PS3 using my iPhone, the sound defaults to my iPhone unless I close the iPhone Spotify app. When I click on the PS...

Casual Listener

Can't control Spotify on my PS3 using my iPhone anymore. Whether trying to play Spotify directly on my PS3 or controlling Spotify on my PS3 using my iPhone, the sound defaults to my iPhone unless I c...

235 Views

0 replies

0 likes

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Payment through iTunes?

Is it possible to pay for the special holiday premium offer through iTunes credit? Currently, when I try to purchase Premium with iTunes credit from the mobile app the only payment option is full price.

Newbie

Is it possible to pay for the special holiday premium offer through iTunes credit? Currently, when I try to purchase Premium with iTunes credit from the mobile app the only payment option is full pri...

426 Views

0 replies

0 likes

Payment
  • 426 Views
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Same song each time I shuffle start playlist

Hello community, I recently updated to the latest version of Spotify (free), version 4.6.0. Prior to updating, I was able to select a playlist, hit "shuffle play", and a song would play. If I didn't like this song, I could go to another playlist, hit...

Newbie

Hello community,   I recently updated to the latest version of Spotify (free), version 4.6.0. Prior to updating, I was able to select a playlist, hit "shuffle play", and a song would play. If ...

227 Views

0 replies

0 likes

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Access

I cant access to my account. It doesnt recognize my email adress or usernameWhat can i do?

Newbie

I cant access to my account. It doesnt recognize my email adress or username What can i do?

209 Views

0 replies

0 likes

  • 209 Views
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playlist from mac to pc

I created a playlist on my mac, but it isn't showing up on my iPhone/isn't updating. My phone is keeping track of music I'm currently listening too, so I know it's connected, but it isn't saving my new playlist.

Casual Listener

I created a playlist on my mac, but it isn't showing up on my iPhone/isn't updating. My phone is keeping track of music I'm currently listening too, so I know it's connected, but it isn't saving my n...

219 Views

0 replies

0 likes

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  • 0 replies
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Playlist from mac to iphone

I created a playlist on my mac, but it isn't showing up on my iPhone/isn't updating. My phone is keeping track of music I'm currently listening too, so I know it's connectes, but it isn't saving my new playlist.

Casual Listener

I created a playlist on my mac, but it isn't showing up on my iPhone/isn't updating. My phone is keeping track of music I'm currently listening too, so I know it's connectes, but it isn't saving my n...

213 Views

0 replies

0 likes

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I recently purchased spotify premium

After doing so it said "Verifying receipt failed" it also charged me for this.

Newbie

After doing so it said "Verifying receipt failed" it also charged me for this.

206 Views

0 replies

0 likes

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Not saving dislikes

Im sure someone has asked this question before, i did some reserch on it but couldnt get a straight answer, I use spotify on my PC and my Iphone. The only complaint i have is that spotify never saves my dislikes on radio stations, dislike a song it r...

Newbie

Im sure someone has asked this question before, i did some reserch on it but couldnt get a straight answer, I use spotify on my PC and my Iphone. The only complaint i have is that spotify never saves...

186 Views

0 replies

0 likes

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Family account invite

Hi,I am a family account administrator, and I'm trying find the invite button after following decsription on the family faq.But it just isn't there.(Yes, I have tried different web browsers and computers, but it just isn't visible.)What should I do?

Casual Listener

Hi, I am a family account administrator, and I'm trying find the invite button after following decsription on the family faq. But it just isn't there. (Yes, I have tried different web browsers a...

juliahaus

Newbie

266 Views

1 replies

0 likes

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  • 1 replies
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Songs won't download for offline

I have the latest version of Spotify Premium on my iPhone 6 and everything was working great up until the past few days. I save songs and they no longer automatically save for offline availability. I'm always on wifi when this happens and I have more...

Newbie

I have the latest version of Spotify Premium on my iPhone 6 and everything was working great up until the past few days. I save songs and they no longer automatically save for offline availability. I...

379 Views

0 replies

0 likes

Download error
Offline Access
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Spotify running

The running feature has disappeared on my Spotify I uninstalled and reinstalled it was back but once closed the app it was gone againI am using Spotify on the iPhone 6 with latest iOS and Spotify has also been updated to the latest version

Regular

The running feature has disappeared on my Spotify I uninstalled and reinstalled it was back but once closed the app it was gone again I am using Spotify on the iPhone 6 with latest iOS and Spotify...

Trivinoguevara

Newbie

350 Views

1 replies

0 likes

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  • 1 replies
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I thought I'd signed up for premium but being told it's just a trial

I saw the $0.99 for 3 month offer and thought I'd signed up this morning. I entered credit card details even. But now I'm told I am only on a trial. I then clicked the GET PREMIUM button in the email (which said about the same $0.99 for 3 months offe...

Newbie

I saw the $0.99 for 3 month offer and thought I'd signed up this morning. I entered credit card details even. But now I'm told I am only on a trial. I then clicked the GET PREMIUM button in the email...

184 Views

0 replies

0 likes

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Aranza Hdez

Hola hoy trate de instalar spotify premium con la oferta de 9 pesos por 3 meses al introducir el número de tarjeta y todo lo que me pide que haga y aceptar los términos y condiciones me manda un mensaje pequeño al principio en letras rojas diciendo q...

Newbie

Hola hoy trate de instalar spotify premium con la oferta de 9 pesos por 3 meses al introducir el número de tarjeta y todo lo que me pide que haga y aceptar los términos y condiciones me manda un mens...

152 Views

0 replies

0 likes

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App issues

Whenever I open the Spotify app it freezes. I have to close it and try again. Do that like 4 times and then let it the app sit open for 3 or 4 mins before it will work again. I've tried deleting and reinstalling still does it. It does while on data, ...

Newbie

Whenever I open the Spotify app it freezes. I have to close it and try again. Do that like 4 times and then let it the app sit open for 3 or 4 mins before it will work again. I've tried deleting and ...

201 Views

0 replies

0 likes

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My music won't dowonload

I've had this issue for a couple of months now and it's infuriating. I'm a premium member of Spotify and recently my music simply won't download. I have over 25gb of storage available on my phone so memory isn't an issue? What can be done to rectify ...

Newbie

I've had this issue for a couple of months now and it's infuriating. I'm a premium member of Spotify and recently my music simply won't download. I have over 25gb of storage available on my phone so ...

565 Views

0 replies

0 likes

offline mode
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Can't search anything

Hey,I can't search any music in spotify.Do you know something about this problem?My internet is working and the offline mode is turned off.I'm able to listen to online music, too.

Newbie

Hey, I can't search any music in spotify. Do you know something about this problem? My internet is working and the offline mode is turned off. I'm able to listen to online music, too.

210 Views

0 replies

0 likes

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Paid premium and won't work offline

Worked for about 2 hrs and just stopped. When I went to look at the APP it now says it won't work offline?It was just working? What the heck? Says to go online to download but they ARE downloaded ?? HELP in the 2nd hour of an 8 hr road trip with no m...

Newbie

Worked for about 2 hrs and just stopped. When I went to look at the APP it now says it won't work offline? It was just working? What the heck? Says to go online to download but they ARE downloaded ?...

248 Views

0 replies

0 likes

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Family account

How can i connect my doughters account with mine after upgrading to a family account?

Newbie

How can i connect my doughters account with mine after upgrading to a family account?

Sunworshipper

Casual Listener

521 Views

2 replies

0 likes

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Log in to spotify without facebook

Hello! Just got my mom onto spotify, and she logged in with facebook.. now she is up and running, and is also a premium user. but we can not log in to spotify on her phone(without also being logged into facebook) my question is: can we get a username...

Newbie

Hello!  Just got my mom onto spotify, and she logged in with facebook.. now she is up and running, and is also a premium user. but we can not log in to spotify on her phone(without also bein...

Mduran447

Casual Listener

73878 Views

7 replies

4 likes

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  • 7 replies
  • 4 likes

Local Files won't sync to iPhone

Hello, my iPhone 6S Plus will not sync any local files from my laptop, no matter what I do. I have tried everything other people have tried here, but nothing seems to work. I am connected to the same network on both devices, it is registered as a hom...

Newbie

Hello, my iPhone 6S Plus will not sync any local files from my laptop, no matter what I do. I have tried everything other people have tried here, but nothing seems to work. I am connected to the same...

349 Views

0 replies

0 likes

  • 349 Views
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