Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Newbie
143850 Views
504 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Can't control Spotify on my PS3 using my iPhone anymore. Whether trying to play Spotify directly on my PS3 or controlling Spotify on my PS3 using my iPhone, the sound defaults to my iPhone unless I close the iPhone Spotify app. When I click on the PS...
Can't control Spotify on my PS3 using my iPhone anymore. Whether trying to play Spotify directly on my PS3 or controlling Spotify on my PS3 using my iPhone, the sound defaults to my iPhone unless I c...
235 Views
0 replies
0 likes
Is it possible to pay for the special holiday premium offer through iTunes credit? Currently, when I try to purchase Premium with iTunes credit from the mobile app the only payment option is full price.
Is it possible to pay for the special holiday premium offer through iTunes credit? Currently, when I try to purchase Premium with iTunes credit from the mobile app the only payment option is full pri...
426 Views
0 replies
0 likes
Hello community, I recently updated to the latest version of Spotify (free), version 4.6.0. Prior to updating, I was able to select a playlist, hit "shuffle play", and a song would play. If I didn't like this song, I could go to another playlist, hit...
Hello community, I recently updated to the latest version of Spotify (free), version 4.6.0. Prior to updating, I was able to select a playlist, hit "shuffle play", and a song would play. If ...
227 Views
0 replies
0 likes
I cant access to my account. It doesnt recognize my email adress or usernameWhat can i do?
I cant access to my account. It doesnt recognize my email adress or username What can i do?
209 Views
0 replies
0 likes
I created a playlist on my mac, but it isn't showing up on my iPhone/isn't updating. My phone is keeping track of music I'm currently listening too, so I know it's connected, but it isn't saving my new playlist.
I created a playlist on my mac, but it isn't showing up on my iPhone/isn't updating. My phone is keeping track of music I'm currently listening too, so I know it's connected, but it isn't saving my n...
219 Views
0 replies
0 likes
I created a playlist on my mac, but it isn't showing up on my iPhone/isn't updating. My phone is keeping track of music I'm currently listening too, so I know it's connectes, but it isn't saving my new playlist.
I created a playlist on my mac, but it isn't showing up on my iPhone/isn't updating. My phone is keeping track of music I'm currently listening too, so I know it's connectes, but it isn't saving my n...
213 Views
0 replies
0 likes
After doing so it said "Verifying receipt failed" it also charged me for this.
After doing so it said "Verifying receipt failed" it also charged me for this.
206 Views
0 replies
0 likes
Im sure someone has asked this question before, i did some reserch on it but couldnt get a straight answer, I use spotify on my PC and my Iphone. The only complaint i have is that spotify never saves my dislikes on radio stations, dislike a song it r...
Im sure someone has asked this question before, i did some reserch on it but couldnt get a straight answer, I use spotify on my PC and my Iphone. The only complaint i have is that spotify never saves...
186 Views
0 replies
0 likes
Hi,I am a family account administrator, and I'm trying find the invite button after following decsription on the family faq.But it just isn't there.(Yes, I have tried different web browsers and computers, but it just isn't visible.)What should I do?
Hi, I am a family account administrator, and I'm trying find the invite button after following decsription on the family faq. But it just isn't there. (Yes, I have tried different web browsers a...
Newbie
266 Views
1 replies
0 likes
I have the latest version of Spotify Premium on my iPhone 6 and everything was working great up until the past few days. I save songs and they no longer automatically save for offline availability. I'm always on wifi when this happens and I have more...
I have the latest version of Spotify Premium on my iPhone 6 and everything was working great up until the past few days. I save songs and they no longer automatically save for offline availability. I...
379 Views
0 replies
0 likes
The running feature has disappeared on my Spotify I uninstalled and reinstalled it was back but once closed the app it was gone againI am using Spotify on the iPhone 6 with latest iOS and Spotify has also been updated to the latest version
The running feature has disappeared on my Spotify I uninstalled and reinstalled it was back but once closed the app it was gone again I am using Spotify on the iPhone 6 with latest iOS and Spotify...
Newbie
350 Views
1 replies
0 likes
I saw the $0.99 for 3 month offer and thought I'd signed up this morning. I entered credit card details even. But now I'm told I am only on a trial. I then clicked the GET PREMIUM button in the email (which said about the same $0.99 for 3 months offe...
I saw the $0.99 for 3 month offer and thought I'd signed up this morning. I entered credit card details even. But now I'm told I am only on a trial. I then clicked the GET PREMIUM button in the email...
184 Views
0 replies
0 likes
Hola hoy trate de instalar spotify premium con la oferta de 9 pesos por 3 meses al introducir el número de tarjeta y todo lo que me pide que haga y aceptar los términos y condiciones me manda un mensaje pequeño al principio en letras rojas diciendo q...
Hola hoy trate de instalar spotify premium con la oferta de 9 pesos por 3 meses al introducir el número de tarjeta y todo lo que me pide que haga y aceptar los términos y condiciones me manda un mens...
152 Views
0 replies
0 likes
Whenever I open the Spotify app it freezes. I have to close it and try again. Do that like 4 times and then let it the app sit open for 3 or 4 mins before it will work again. I've tried deleting and reinstalling still does it. It does while on data, ...
Whenever I open the Spotify app it freezes. I have to close it and try again. Do that like 4 times and then let it the app sit open for 3 or 4 mins before it will work again. I've tried deleting and ...
201 Views
0 replies
0 likes
I've had this issue for a couple of months now and it's infuriating. I'm a premium member of Spotify and recently my music simply won't download. I have over 25gb of storage available on my phone so memory isn't an issue? What can be done to rectify ...
I've had this issue for a couple of months now and it's infuriating. I'm a premium member of Spotify and recently my music simply won't download. I have over 25gb of storage available on my phone so ...
565 Views
0 replies
0 likes
Hey,I can't search any music in spotify.Do you know something about this problem?My internet is working and the offline mode is turned off.I'm able to listen to online music, too.
Hey, I can't search any music in spotify. Do you know something about this problem? My internet is working and the offline mode is turned off. I'm able to listen to online music, too.
210 Views
0 replies
0 likes
Worked for about 2 hrs and just stopped. When I went to look at the APP it now says it won't work offline?It was just working? What the heck? Says to go online to download but they ARE downloaded ?? HELP in the 2nd hour of an 8 hr road trip with no m...
Worked for about 2 hrs and just stopped. When I went to look at the APP it now says it won't work offline? It was just working? What the heck? Says to go online to download but they ARE downloaded ?...
248 Views
0 replies
0 likes
How can i connect my doughters account with mine after upgrading to a family account?
How can i connect my doughters account with mine after upgrading to a family account?
Casual Listener
521 Views
2 replies
0 likes
Hello! Just got my mom onto spotify, and she logged in with facebook.. now she is up and running, and is also a premium user. but we can not log in to spotify on her phone(without also being logged into facebook) my question is: can we get a username...
Hello! Just got my mom onto spotify, and she logged in with facebook.. now she is up and running, and is also a premium user. but we can not log in to spotify on her phone(without also bein...
Casual Listener
73878 Views
7 replies
4 likes
Hello, my iPhone 6S Plus will not sync any local files from my laptop, no matter what I do. I have tried everything other people have tried here, but nothing seems to work. I am connected to the same network on both devices, it is registered as a hom...
Hello, my iPhone 6S Plus will not sync any local files from my laptop, no matter what I do. I have tried everything other people have tried here, but nothing seems to work. I am connected to the same...
349 Views
0 replies
0 likes
