Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47632 Views
  • 15 replies
  • 36 likes
  • 47632 Views
  • 15 replies
  • 36 likes

Question on synced tracks on playlists

I subscribed to several spotify playlists that have rotating tracks. I also have them synced offline so they take up some memory from my phone. When the tracks are removed from the playlist, are these tracks still synced offline to my phone?

  • Casual Listener
  • I subscribed to several spotify playlists that have rotating tracks. I also have them synced offline so they take up some memory from my phone. When the tracks are removed from the playlist, are...
  • MattSuda
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Local Files aren't on iPhone anymore

Hello communtiy, I've got a problem with my local files. As you can see in the picture on my PC there are 321 local mp3 files but on my iPhone not a single one.A few weeks ago it worked but now I dont know what to do. Already reinstalled on PC and iP...

  • Casual Listener
  • Hello communtiy,   I've got a problem with my local files. As you can see in the picture on my PC there are 321 local mp3 files but on my iPhone not a single one. A few weeks ago it worked bu...
  • kbrooksc
  • Community Legend
  • 303 Views
  • 3 replies
  • 0 likes
  • 303 Views
  • 3 replies
  • 0 likes

Word section gone from iOS?

I used to love the word section on my phone. Now I can only find it on my desktop. What's up?

  • Newbie
  • I used to love the word section on my phone. Now I can only find it on my desktop.     What's up?
  • MattSuda
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Spotify premium isn't working.

I recently purchased Spotify premium for like $12.99, I did it through my iTunes account so it used my iTunes card, it's been like 3 weeks and hasn't showed up yet, I've tried logging out and back in, deleting the app and re-downloading and nothing. ...

  • Newbie
  • I recently purchased Spotify premium for like $12.99, I did it through my iTunes account so it used my iTunes card, it's been like 3 weeks and hasn't showed up yet, I've tried logging out and back in...
  • MattSuda
  • Spotify Star
  • 524 Views
  • 1 replies
  • 0 likes
  • not working
    Spotify Premium
    thanks
  • 524 Views
  • 1 replies
  • 0 likes

Spotify Premium not recognized on phone or website.

I got an email from iTunes having taken the 12.99 out of my bank account for premium. $25.98. Renewal. Spotify says I don't have it? I use it connected to my Facebook. Very frustrating as I pay for my boyfriends and mine and his still works!

  • Newbie
  • I got an email from iTunes having taken the 12.99 out of my bank account for premium. $25.98. Renewal. Spotify says I don't have it? I use it connected to my Facebook. Very frustrating as I pay for m...
  • MattSuda
  • Spotify Star
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

Playlist ordering

I use the 'starred playlist' that was created after starred tracks was got rid of and it was all fine until about a week ago when the most recent songs that I put on there are at the bottom of the playlist and I don't know why it's putting them there...

  • Newbie
  • I use the 'starred playlist' that was created after starred tracks was got rid of and it was all fine until about a week ago when the most recent songs that I put on there are at the bottom of t...
  • MattSuda
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Solved!! Background colors don't match current album art

So, the background colors/shading correspond to the album art for the song that will play next, not the song currently playing. Tried deleting and reinstalling but it persists. Help?

  • Visitor
  • So, the background colors/shading correspond to the album art for the song that will play next, not the song currently playing. Tried deleting and reinstalling but it persists. Help?
  • MattSuda
  • Spotify Star
  • 2724 Views
  • 2 replies
  • 0 likes
  • 2724 Views
  • 2 replies
  • 0 likes

Although i have not been outside my country since i installes spotify i can not access to my account

An error window appeares when i want to access to my account saying that u can not use spotify more than 14 days abroad. I have not been abroad since i instolled the app

  • Newbie
  • An error window appeares when i want to access to my account saying that u can not use spotify more than 14 days abroad. I have not been abroad since i instolled the app
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Offline mode and streaming

I have some questions about data and offline mode. 1) what is the difference between offline mode switch within settings and choosing an album and toggleing the switch to make it "available offline?" As an example, I have an album that has the availa...

  • Casual Listener
  • I have some questions about data and offline mode.   1) what is the difference between offline mode switch within settings and choosing an album and toggleing the switch to make it "available ...
  • lechusan
  • Newbie
  • 437 Views
  • 3 replies
  • 0 likes
  • 437 Views
  • 3 replies
  • 0 likes

Re: i need to use the song timer for my work- I notice the time fades away after a few seconds

The "Timer" concern has a message board post. Please search board for "Please-DO-NOT-hide timer". There are several Spin instructors with the same concern, including myself. Please find, read through, and leave your "Kudos" & voice your concern, so t...

  • Casual Listener
  • The "Timer" concern has a message board post.  Please search board for "Please-DO-NOT-hide timer".  There are several Spin instructors with the same concern, including myself.  Please ...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Spotify only plays 1 song

Hi I am using Permium on my iPhone (5s), all went great but since last week Spotify won't play more than 1 song no matter which album or category I select. Does anybody know what the problem is? Thx, Tina

  • Newbie
  • Hi I am using Permium on my iPhone (5s), all went great but since last week Spotify won't play more than 1 song no matter which album or category I select. Does anybody know what the problem is? Thx,...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Solved!! airplay devices unselectable

From IOS version 4.0.0.919 on ipad. The airplay selection interface has changed - however now when I select the "devices available", then "more devices", my airplay receivers pop up and then disappear before i can select them...

  • Casual Listener
  • From IOS version 4.0.0.919 on ipad.  The airplay selection interface has changed - however now when I select the "devices available", then "more devices", my airplay receivers pop up and then di...
  • MattSuda
  • Spotify Star
  • 1162 Views
  • 8 replies
  • 0 likes
  • 1162 Views
  • 8 replies
  • 0 likes

Solved!! How to Remove Albums from Offline Availability

Help! I recently upgraded to Premium on my computer and iPhone. I saved a few dozen albums on my iPhone that I wanted to listen to regularly while without WiFi. Now that I am ready to switch some of them out for others, I'm finding that the only way ...

  • Casual Listener
  • Help! I recently upgraded to Premium on my computer and iPhone. I saved a few dozen albums on my iPhone that I wanted to listen to regularly while without WiFi. Now that I am ready to switch some of ...
  • kbrooksc
  • Community Legend
  • 675 Views
  • 3 replies
  • 0 likes
  • 675 Views
  • 3 replies
  • 0 likes

Random pause on iPhone 4s Version 9.0.2 when walking

Really frustrated that Spotify pauses, then plays every few seconds on its own but only when I'm walking. If I'm not moving it's fine. This is the same on whichever headphones I use. There is no grit or dirt in the headphone socket. Have installed/un...

  • Visitor
  • Really frustrated that Spotify pauses, then plays every few seconds on its own but only when I'm walking. If I'm not moving it's fine. This is the same on whichever headphones I use. There is no grit...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Offline Sync Problem

Alright, I am in my first month of premium, buying it basically just for the offline mode so I have all my muisc everywhere all the time. Now here is my problem: My friends and I have always made a game out of making mixtapes for eachother. We all ha...

  • Newbie
  • Alright, I am in my first month of premium, buying it basically just for the offline mode so I have all my muisc everywhere all the time. Now here is my problem: My friends and I have always made a g...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes