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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

246356 Views

27 replies

5 likes

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  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

pkrpmusic

Newbie

131497 Views

119 replies

13 likes

Other
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  • 119 replies
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

3324 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

309891 Views

62 replies

16 likes

  • 309891 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

133549 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Premium not working

I paid for the premium for just Php9 using my debit card, I was charged when I checked my account but still I could not go into offline mode and subscription is still free. I tried logging out and logged in again, still does not work. I deleted the s...

Casual Listener

I paid for the premium for just Php9 using my debit card, I was charged when I checked my account but still I could not go into offline mode and subscription is still free. I tried logging out and lo...

361 Views

0 replies

0 likes

  • 361 Views
  • 0 replies
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Wanting to upgrade to Premium but keeps pausing on iOS devices

Hello, New user. Im having an ongoing issue where spotify keeping pausing songs after a few seconds every 4-5 song on my iOS devices. All up to date with latest updates, etc. Have uninstalled app several times. Regardless if using wifi or cellular da...

Regular

Hello,          New user. Im having an ongoing issue where spotify keeping pausing songs after a few seconds every 4-5 song on my iOS devices. All up to date with latest upd...

Dirtman4

Regular

1478 Views

10 replies

0 likes

  • 1478 Views
  • 10 replies
  • 0 likes

Push & Email Notifications and Alerts - No Longer Receiving iOS, Premium)

Hello,I have enabled all push notiifications in the Spotify app as well is in the iPhone settings, as well as enabled all email alerts, but still do not receive push notifications or email alerts. I've never changed these settings and my account stop...

Casual Listener

Hello, I have enabled all push notiifications in the Spotify app as well is in the iPhone settings, as well as enabled all email alerts, but still do not receive push notifications or email alerts. ...

Mwn5000

Newbie

554 Views

1 replies

1 likes

  • 554 Views
  • 1 replies
  • 1 likes

Lenovo Tablet AD song

Could anyone please tell me the name of the song featured in the Lenovo tablet ad on Spotify. Please reply asap

Newbie

Could anyone please tell me the name of the song featured in the Lenovo tablet ad on Spotify. Please reply asap 

526 Views

0 replies

0 likes

  • 526 Views
  • 0 replies
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Can't play anything on any mobile device

I can't play anything on either my iPad or my HTC, no matter how many times I redownload the app. It doesn't show the can't play track banner, it just freezes and sometimes crashes afterwards. Also, the tracks on a playlist appear gray and not white....

Newbie

I can't play anything on either my iPad or my HTC, no matter how many times I redownload the app. It doesn't show the can't play track banner, it just freezes and sometimes crashes afterwards. A...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
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Volume slider iPhone & iPad

The Slider are away. Accidently or is that an "Upgrade"? Who knows?

Newbie

The Slider are away. Accidently or is that an "Upgrade"?  Who knows?

JPalma

Gig Goer

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

New to Spotify

I'm one of I'm sure many new subscribers after the fall of rdio. While still trying to get use to all the great new formats to enjoy, there are a few that I either can't find, or hope that you'll consider in the future.1. I would really like to add m...

Newbie

I'm one of I'm sure many new subscribers after the fall of rdio. While still trying to get use to all the great new formats to enjoy, there are a few that I either can't find, or hope that you'll con...

JPalma

Gig Goer

858 Views

1 replies

0 likes

artwork
autoplay
Sleep mode
  • 858 Views
  • 1 replies
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Withings Aura

Hello, I have a problem with my Spotify Connect. At first I was able to use the Withings Aura to play the songs of Spotify. But after I watched a video, I could no longer use the aura to play songs. No matter how I tried. I tried to reset all network...

Newbie

Hello, I have a problem with my Spotify Connect. At first I was able to use the Withings Aura to play the songs of Spotify. But after I watched a video, I could no longer use the aura to play songs. ...

dewjohnson

Casual Listener

2541 Views

4 replies

0 likes

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  • 4 replies
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Slow Download on iOS

I just got an iPhone 6 this week. It's fully updated to the newest version of iOS. I am trying to to download my music on premuim... takes FOREVER. After leaving it up all night, I got about 200 songs downloaded... It was never this way on my android...

Casual Listener

I just got an iPhone 6 this week. It's fully updated to the newest version of iOS. I am trying to to download my music on premuim... takes FOREVER. After leaving it up all night, I got about 200 song...

TheSoaddict

Casual Listener

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

I can't get in my acount

No me deja entrar en mi cuenta mediante la app de iPhone me sale correo l contraseña incorrecta, pero en la web si me deja iniciar sesión con el mismo correo y contraseña, además he cambiado la contraseña varías veces y me sigue poniendo errónea desp...

Newbie

No me deja entrar en mi cuenta mediante la app de iPhone me sale correo l contraseña incorrecta, pero en la web si me deja iniciar sesión con el mismo correo y contraseña, además he cambiado la contr...

395 Views

0 replies

1 likes

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  • 1 likes

App crashing when playing a specific album

Two days ago I downloaded a new mixtape and proceeded to get it into spotify. I synced it into my phone and everything worked fine. Pass forward half a day when I tried to play any of the songs on my phone it played a few seconds and then crashed. I ...

Newbie

Two days ago I downloaded a new mixtape and proceeded to get it into spotify. I synced it into my phone and everything worked fine. Pass forward half a day when I tried to play any of the songs on my...

382 Views

0 replies

0 likes

  • 382 Views
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Syncing Desktop Library with my Iphone

I am newly converted to spotify from Rdio but boy is this not as intuitive. So, I add albums that I like to my "My Music" using the spotify Desktop app on a windows computer. When I open the Spotify App on my iphone, none of the new music I add appea...

Newbie

I am newly converted to spotify from Rdio but boy is this not as intuitive.  So, I add albums that I like to my "My Music" using the spotify Desktop app on a windows computer.  When I open ...

333 Views

0 replies

0 likes

  • 333 Views
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Constant activity notification

It says I have an "activity" notification yet I check and there's nothing new. Yes I have logged out and in again, no this did not help.

Newbie

It says I have an "activity" notification yet I check and there's nothing new. Yes I have logged out and in again, no this did not help.

poldy77

Casual Listener

728 Views

1 replies

0 likes

Notifications
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  • 1 replies
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payed but no premium

i get premium for free from rogers, ive had it for about 2 months and nowspotify sent emails saying they wre unable to take my payment, everythin is fine on rogers end, i called and checked everything, it is spotify that will not take the payments fr...

Casual Listener

i get premium for free from rogers, ive had it for about 2 months and nowspotify sent emails saying they wre unable to take my payment, everythin is fine on rogers end, i called and checked everythin...

1175 Views

0 replies

0 likes

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  • 0 replies
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My "following" list will not load. It has been "loading" for hours.

I want to view who I am following, but I click "following" and it never loads! I have reinstalled it about 4 times and I have logged out and logged back in, but it will not let me view this.

Newbie

I want to view who I am following, but I click "following" and it never loads! I have reinstalled it about 4 times and I have logged out and logged back in, but it will not let me view this.

Dallas2015

Newbie

10526 Views

12 replies

5 likes

  • 10526 Views
  • 12 replies
  • 5 likes

My downloads on Spotify are really really slow

Hi, I recently changed my phone so I am having to download a playlis to make it avaiable offline, my problems is the downloads are extremely slown, I am on a Wi-Fi connection which is really fast, I made the speed test and the problem is not the conn...

Newbie

Hi, I recently changed my phone so I am having to download a playlis to make it avaiable offline, my problems is the downloads are extremely slown, I am on a Wi-Fi connection which is really fast, I ...

TheSoaddict

Casual Listener

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
  • 0 likes

Music not playing while on wifi

Issue description: While on wifi music plays for only 5 to 11 seconds before stopping. Both at home and work networks. The issue persists when I logged into my account on my friends device (iPhone 6s iOS 9.2) Phone: iPhone 6 Plus iOS 9.2Spotify Versi...

Newbie

Issue description: While on wifi music plays for only 5 to 11 seconds before stopping. Both at home and work networks. The issue persists when I logged into my account on my friends device (iPhone 6s...

425 Views

0 replies

1 likes

  • 425 Views
  • 0 replies
  • 1 likes

My playlist will not download offline?? switch keeps flipping to off

Hi, I had a 150 song playlist on my spotify premium account downloaded to my phone and then suddenly the offline listening switch came off. i switched it back on but when i scroll back up it turns off again. when i look in my playlists its not even t...

Casual Listener

Hi, I had a 150 song playlist on my spotify premium account downloaded to my phone and then suddenly the offline listening switch came off. i switched it back on but when i scroll back up it turns of...

talunni22

Casual Listener

812 Views

4 replies

0 likes

  • 812 Views
  • 4 replies
  • 0 likes

Your Music Tab Gone

I have just updated my iphone 5s and with it updated spotify. I have gone to play my music using the usual 'Your Music' > Songs feature but cant seem to find it! Where has it gone and how do i get my music back on my phone for offline use??

Newbie

I have just updated my iphone 5s and with it updated spotify. I have gone to play my music using the usual 'Your Music' > Songs feature but cant seem to find it! Where has it gone and how do i get...

Gummas5150

Casual Listener

1878 Views

2 replies

0 likes

  • 1878 Views
  • 2 replies
  • 0 likes