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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

232230 Views

53 replies

13 likes

  • 232230 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

155483 Views

507 replies

108 likes

  • 155483 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107616 Views

19 replies

38 likes

  • 107616 Views
  • 19 replies
  • 38 likes

Superuser Contribution [iOS] Devices menu not showing device over mobile data

PlanPremium CountryUnited Kingdom DeviceiPhone 13 mini, Macbook Pro Operating SystemiOS 16.1.1, macOS Monterey 12.6.1 My Question or IssueThe Devices menu will not display any devices that are not on the local WiFi network. My laptop can't see my pho...

Visitor

Plan Premium   Country United Kingdom   Device iPhone 13 mini, Macbook Pro   Operating System iOS 16.1.1, macOS Monterey 12.6.1   My Question or Issue The Devices men...

MihailY

Moderator

1893 Views

11 replies

0 likes

  • 1893 Views
  • 11 replies
  • 0 likes

Lock Screen Apple

PlanFreeCountryUSDevice(iPhone XROperating iOS16 My Question or Issuemy music player is non longer on my Lock Screen anymore. How do I get it back?

Visitor

Plan Free Country US Device (iPhone XR Operating  iOS16   My Question or Issue my music player is non longer on my Lock Screen anymore. How do I get it back?  

Billy-J

Spotify Star

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files syncing as different songs

Title might sound confusing but what i mean by that is:On my laptop, i have a song that is 3:35, but when i download that song onto my iPad, it shows the song being 3:36, therefore making it show up as a different song and therefore forcing me to hav...

Newbie

Title might sound confusing but what i mean by that is: On my laptop, i have a song that is 3:35, but when i download that song onto my iPad, it shows the song being 3:36, therefore making it show u...

Ryannna

Casual Listener

1175 Views

2 replies

0 likes

local files
  • 1175 Views
  • 2 replies
  • 0 likes

new local files method is baffling

PlanPremiumCountryMalaysiaDeviceiPhone 14 ProOperating SystemiOS 16My Question or Issue look, i used to think the older way of syncing local files between desktop and mobile was bad, until i tried out this way. at least with the older way, i could go...

Newbie

Plan Premium Country Malaysia Device iPhone 14 Pro Operating System iOS 16 My Question or Issue   look, i used to think the older way of syncing local files between desktop and mobile ...

334 Views

0 replies

1 likes

  • 334 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution AirPlay didn’t work on my iPhone 12 on iOS 16.1.1

PlanPremiumCountryFranceDeviceiPhone 12Operating SystemiOS 16.1.1 My Question or IssueOn iOs 16, AirPlay is not working fine. 3 Time on 1 nothing append. Music is showing as playing but there is no sound. Is there a bug on Spotify or iOS?

Casual Listener

  Plan Premium Country France Device iPhone 12 Operating System iOS 16.1.1   My Question or Issue On iOs 16, AirPlay is not working fine. 3 Time on 1 nothing append. Music is sho...

MihailY

Moderator

1128 Views

7 replies

0 likes

  • 1128 Views
  • 7 replies
  • 0 likes

Superuser Contribution Can’t add song to playlist

I have 2 accounts. The one I use does not seem to let me add songs from some Spotify playlists to mine. It lists 2 songs and then “and more” but you can’t expand the list to see what songs are in it.However, when I sign in under my other account and ...

Visitor

I have 2 accounts.  The one I use does not seem to let me add songs from some Spotify playlists to mine.  It lists 2 songs and then “and more” but you can’t expand the list to see what song...

Alex

Spotify Legend

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to remove Spotify iOS Local Files?

I'm in the US running fully updated Spotify Premium on my Windows 10 desktop and, also fully updated, on an iPhone SE (2020 edition). Both have loads of storage space open. I figured out how to copy music files from my desktop PC to my iPhone. That i...

Newbie

I'm in the US running fully updated Spotify Premium on my Windows 10 desktop and, also fully updated, on an iPhone SE (2020 edition).  Both have loads of storage space open.   I figured o...

Alex

Spotify Legend

1034 Views

1 replies

0 likes

  • 1034 Views
  • 1 replies
  • 0 likes

Superuser Contribution my spotify can’t playing together when open shopee

i dont know why, i can’t play song when i open shopee or others e commers. the song automatic stop. so i must quit from shopee for listening the song 沈 it’s really bad. i already remove and installed spotify many times, but still same.PlanFreeCountry...

Visitor

i dont know why, i can’t play song when i open shopee or others e commers. the song automatic stop. so i must quit from shopee for listening the song 🥲 it’s really bad. i already remove and installe...

risdiana_izzaty

Newbie

23291 Views

2 replies

0 likes

  • 23291 Views
  • 2 replies
  • 0 likes

Superuser Contribution Siri on iphone14 Pro does not find playlists in my library

I was able to say Hey Siri play MyJams on Spotify on my iPhone 10s for years and now I have a new iPhone 14 Pro and Siri tells my it does not find MyJams in my library? I have rebooted after untoggling the suggest items in Settings. Still same proble...

Newbie

I was able to say Hey Siri play MyJams on Spotify on my iPhone 10s for years and now I have a new iPhone 14 Pro and Siri tells my it does not find MyJams in my library? I have rebooted after untoggli...

Shtookbag

Casual Listener

727 Views

2 replies

0 likes

  • 727 Views
  • 2 replies
  • 0 likes

Superuser Contribution loop function on spotify mobile

PlanPremiumCountryUnited StatesDevice(iPhone 13)Operating System(iOS 15) My Question or IssueDespite having premium, the loop function on my spotify mobile does nothing. When I loop it generally and loop with the "1' number in front of it, nothing ha...

Casual Listener

Plan Premium Country United States Device (iPhone 13) Operating System (iOS 15)   My Question or Issue Despite having premium, the loop function on my spotify mobile does nothing. When...

arjhantamboli

Casual Listener

473 Views

2 replies

0 likes

  • 473 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify share function isn’t working?

When I share a play list or my profile via the share function in app it doesn’t work. I have two friends having the same issue. We are on Apple devices. Using text, post, Twitter and Facebook. Each time the link provided directs them to their profile...

Visitor

When I share a play list or my profile via the share function in app it doesn’t work. I have two friends having the same issue. We are on Apple devices. Using text, post, Twitter and Facebook. Each t...

Alex

Spotify Legend

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pressing skip forward 15 button goes back to last time I skipped forward in podcast

PlanPremiumCountryUnited StatesDeviceiPhone 11, iPhone 14, Apple Watch Series 7Operating SystemiOS 16.1.1 and watchOS 9.1Spotify Version 8.7.84My Question or IssueHello, I've noticed over about the past two months and on 3 different platforms: iPhone...

Newbie

Plan Premium Country United States Device iPhone 11, iPhone 14, Apple Watch Series 7 Operating System iOS 16.1.1 and watchOS 9.1 Spotify Version 8.7.84 My Question or Issue Hello, I've noti...

Alex

Spotify Legend

718 Views

1 replies

0 likes

  • 718 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android 13] Spotify player is black/appears blank in the notifications panel

Plan Free/Premium Country United States Device Pixel 6 Pro Operating System Android 13 My Question or Issue - When the device is unlocked, and I pull down from the notifications, the Spotify player is just black.  

Casual Listener

Plan Free/Premium Country United States      Device Pixel 6 Pro Operating System Android 13   My Question or Issue -   When the device is unlocked,...

Vasil

Moderator

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa zeigt songtext verzögert an

Hi,(English Version below)Wenn ich Spotify mit der Alexa verbunden habe ist es erst normal aber dann wechselt der songtext plötzlich eine Zeile zurück und von da an wird der songtext verzögert angezeigt. When I connect Spotify to Alexa, it's normal a...

Newbie

Hi, (English Version below) Wenn ich Spotify mit der Alexa verbunden habe ist es erst normal aber dann wechselt der songtext plötzlich eine Zeile zurück und von da an wird der songtext verzögert an...

MihailY

Moderator

324 Views

1 replies

3 likes

  • 324 Views
  • 1 replies
  • 3 likes

Superuser Contribution Please stop sending me notifications

PlanPremiumCountryAustraliaDeviceiPhone SEOperating SystemWhatever the current one is My Question or IssueToday when I opened the app, I got a notification. It read, Need a binge-worthy series or new show recommendation? Turn on push and email notifi...

Music Fan

Plan Premium Country Australia Device iPhone SE Operating System Whatever the current one is   My Question or Issue Today when I opened the app, I got a notification.  It read,&nb...

jakejh

Newbie

1117 Views

5 replies

1 likes

  • 1117 Views
  • 5 replies
  • 1 likes

Superuser Contribution Music stops playing randomly

Checked if it is the latest version, did a clean reinstall, still pauses randomly

Visitor

Checked if it is the latest version, did a clean reinstall, still pauses randomly  

Vasil

Moderator

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution New home screen is unusable

the big boxes on Home Screen- it’s unusable. We didn’t ask for this. Change it back. It’s driving everyone away from Spotify. No one needed this it’s frustrating and we can’t use it!!! Can’t find anything. None of the below information is required. H...

Casual Listener

the big boxes on Home Screen- it’s unusable. We didn’t ask for this. Change it back. It’s driving everyone away from Spotify. No one needed this it’s frustrating and we can’t use it!!! Can’t find any...

OscarDC

Moderator

343 Views

1 replies

2 likes

  • 343 Views
  • 1 replies
  • 2 likes

Superuser Contribution Google Assistant with Spotify

I'd like to be able to say "Hey Google, play The Beach Boys," and have it cast onto my Sonos speakers. I have everything setup up in my Google home app: my Spotify account, all of the Sonos speakers, etc. But when I speak that request, I get a respon...

Casual Listener

I'd like to be able to say "Hey Google, play The Beach Boys," and have it cast onto my Sonos speakers.    I have everything setup up in my Google home app: my Spotify account, all of the ...

Dian

Spotify Legend

3238 Views

3 replies

0 likes

Google Assistant
  • 3238 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify disconnecting from playing on Sonos Play 3

PlanPremiumCountryUK Device(iPhone 12, Sonos Play:3)Operating System(iOS 16.1.1) My Question or IssueI have Sonos Play 3. Spotify from either Spotify app or Sonos app will cut out/disconnect after around 5-10mins and then not re-connect. This does no...

Regular

Plan Premium Country UK   Device (iPhone 12, Sonos Play:3) Operating System (iOS 16.1.1)   My Question or Issue I have Sonos Play 3. Spotify from either Spotify app or Sonos app ...

nnjackson

Regular

2397 Views

12 replies

0 likes

  • 2397 Views
  • 12 replies
  • 0 likes