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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36547 Views
  • 15 replies
  • 36 likes
  • 36547 Views
  • 15 replies
  • 36 likes

Shuffle problems - at least on iPad

The shuffle algorithm (at least on the iPad) has a bug. I have several playlists, and I can choose one, press shuffle, and then a song from another playlist will be shuffled as part of the selection (i have double checked that the song is NOT on the ...

  • Newbie
  • The shuffle algorithm (at least on the iPad) has a bug. I have several playlists, and I can choose one, press shuffle, and then a song from another playlist will be shuffled as part of the selection ...
  • MattSuda
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! iPhone in Devices

I've got a bit of a problem with my iPhone. When i plug it in to the laptop, the iPhone won't show in devices? The iPhone shows up in iTunes and as a removable device, but not in spotify. My iPhone is connected to the same wi-fi as my laptop but it's...

  • Casual Listener
  • I've got a bit of a problem with my iPhone. When i plug it in to the laptop, the iPhone won't show in devices? The iPhone shows up in iTunes and as a removable device, but not in spotify. My iPhone i...
  • MattSuda
  • Spotify Star
  • 621 Views
  • 3 replies
  • 0 likes
  • iphone
    problem
  • 621 Views
  • 3 replies
  • 0 likes

Inbox on iPhone 5S disappeared

My ability to access my inbox suddenly disappeared-- the icon is completely gone and after a thorough search there is no way to access it. What gives, Spotify? You need to bring that feature back immediately, or tell me how I'm missing it!

  • Newbie
  • My ability to access my inbox suddenly disappeared-- the icon is completely gone and after a thorough search there is no way to access it.   What gives, Spotify? You need to bring that feature...
  • MattSuda
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Spotify doesn't work

Hi,The app does not play any songs. The songs are not seem as "visible", like playable (the bold white type when it is connected to the internet). Yet, it is connected. Even some playlists show only one song. Also when I play, the song name comes up ...

  • Regular
  • Hi, The app does not play any songs. The songs are not seem as "visible", like playable (the bold white type when it is connected to the internet). Yet, it is connected. Even some playlists show onl...
  • Kubra
  • Regular
  • 417 Views
  • 3 replies
  • 0 likes
  • 417 Views
  • 3 replies
  • 0 likes

Spotify Connect and Samsung WAM 750 speakers

Recently bought Samsung multiroom speakers and hub but cannot get Spotify connect to workCan only get Spotify via Bluetooth but then only plays through on e speaker therefore no longer multiroomSamsung app downloaded to iPad and on trial of Spotify p...

  • Newbie
  • Recently bought Samsung multiroom speakers and hub but cannot get Spotify connect to work Can only get Spotify via Bluetooth but then only plays through on e speaker therefore no longer multiroom S...
  • 571 Views
  • 0 replies
  • 0 likes
  • 571 Views
  • 0 replies
  • 0 likes

cannot access search, albums nor artists with iphone 5s

My spotify works great on my laptop, butwith iphone 5s i cannot search anything, all i get is those three famous dots. SimilarlyI cannot access to albums nor artists.Any help? thanks.

  • Newbie
  •   My spotify works great on my laptop, but with iphone 5s i cannot search anything,  all i get is those three famous dots. Similarly I cannot access to albums nor artists. Any help? &...
  • MattSuda
  • Spotify Star
  • 491 Views
  • 2 replies
  • 0 likes
  • 491 Views
  • 2 replies
  • 0 likes

Can't sync local T-Swift files to Spotify for iOS from my Mac

I have the 1989 MP3s (legally purchased) that I'm wanting to sync to Spotify, as I do not use iTunes at ALL and 100% of my music is through Spotify. I am following the instructions but because I think the album information is still on Spotify, I can'...

  • Visitor
  • I have the 1989 MP3s (legally purchased) that I'm wanting to sync to Spotify, as I do not use iTunes at ALL and 100% of my music is through Spotify.   I am following the instructions but becau...
  • 301 Views
  • 0 replies
  • 1 likes
  • 301 Views
  • 0 replies
  • 1 likes

Skips halfway in

Premium user here, latest iOS version. For the past month or so and with no rhyme or rhythm, playlist songs will skip halfway into playing. It's an abrupt skip, and doesn't have the "click" sound you hear when intentionally skipping. It'll work fine ...

  • Casual Listener
  • Premium user here, latest iOS version.   For the past month or so and with no rhyme or rhythm, playlist songs will skip halfway into playing. It's an abrupt skip, and doesn't have the "cl...
  • MattSuda
  • Spotify Star
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Solved!! Iphone 5, Chinese?

Hey. So i just installed the app on my phone, and it's in Chinese or some other asian language.. So how do i change this? Anybody that could look on their phone and guide me what buttons to press to change it.

  • Casual Listener
  • Hey. So i just installed the app on my phone, and it's in Chinese or some other asian language.. So how do i change this? Anybody that could look on their phone and guide me what buttons to press to ...
  • BenMartin1
  • Newbie
  • 3849 Views
  • 9 replies
  • 0 likes
  • 3849 Views
  • 9 replies
  • 0 likes

Impossible to save albums

Good morning , about a month I can not save albums or songs , either with or Iphone with windows . All albums saved , the next day gone missing . How so?

  • Casual Listener
  • Good morning , about a month I can not save albums or songs , either with or Iphone with windows . All albums saved , the next day gone missing . How so?
  • OncJeremie
  • Newbie
  • 515 Views
  • 5 replies
  • 0 likes
  • 515 Views
  • 5 replies
  • 0 likes

Spotify keeps opening Facebook login page

I've been a Spotify premium member since before they had the facebook account integration. I have NEVER logged in using my facebook credentials, I have never linked the accounts... A few weeks ago I had to exchange my iPhone and reinstalled everythin...

  • Regular
  • I've been a Spotify premium member since before they had the facebook account integration. I have NEVER logged in using my facebook credentials, I have never linked the accounts...   ...
  • thunder1
  • Newbie
  • 6834 Views
  • 7 replies
  • 1 likes
  • 6834 Views
  • 7 replies
  • 1 likes

Outbox

Hello, Can you help me? I can't send a song to my spotify friends (Iphone).... Thanks

  • Newbie
  • Hello,   Can you help me? I can't send a song to my spotify friends (Iphone)....   Thanks
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Saved songs disappear

Hey there, can you help me?Sometimes when I save songs from cool artists they are unsaved a minute later.What am I doing wrong?

  • Roadie
  • Hey there, can you help me? Sometimes when I save songs from cool artists they are unsaved a minute later. What am I doing wrong?
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Cancel Premium

I want to cancel my account it's thought my Facebook ad it won't let me I need help please

  • Newbie
  • I want to cancel my account it's thought my Facebook ad it won't let me I need help please
  • MattSuda
  • Spotify Star
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

How to Fix: Premium Account Cannot be Access Abroad

How to Solve Denial of Access to Premium Account While Travelling I have been using spotify premium for more than 7 months on my iPhone and iPad. I have always been able to use the account when I travel. However, I cannot access the account from both...

  • Newbie
  • How to Solve Denial of Access to Premium Account While Travelling   I have been using spotify premium for more than 7 months on my iPhone and iPad. I have always been able to use the account w...
  • MattSuda
  • Spotify Star
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Local Files on Spotify Mobile

Using my mac, i imported some lacal file, and i can play them on my computer, but how do i get them to play on my mobile device (Iphone 5s)?

  • Visitor
  • Using my mac, i imported some lacal file, and i can play them on my computer, but how do i get them to play on my mobile device (Iphone 5s)?
  • MattSuda
  • Spotify Star
  • 48272 Views
  • 1 replies
  • 1 likes
  • Local files for Spotify Mobile
  • 48272 Views
  • 1 replies
  • 1 likes

Solved!! iPad queue

How can you see the queue on the iPad?

  • Gig Goer
  • How can you see the queue on the iPad?
  • MattSuda
  • Spotify Star
  • 1818 Views
  • 1 replies
  • 0 likes
  • 1818 Views
  • 1 replies
  • 0 likes

Iphone app

I have a free account using my facebook. The app still works on my ipad, but i got an iphone for the first time yesterday and it doesnt work on my phone. It keeps telling me that i cant stream songs because i dont have premium. Help please!

  • Newbie
  • I have a free account using my facebook. The app still works on my ipad, but i got an iphone for the first time yesterday and it doesnt work on my phone. It keeps telling me that i cant stream songs ...
  • MattSuda
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Streaming iphone 5s to apple-tv NOT WORKING ANYMORE

Version 2.70.1943 sucks! Streaming music with iphone 5s spotify-app to apple tv doesn't work anymore! Please stop **bleep**ing up the application with totally worthless updates, over and over and over again! Quick fix now and make sure the update WOR...

  • Newbie
  • Version 2.70.1943 sucks! Streaming music with iphone 5s spotify-app to apple tv doesn't work anymore! Please stop **bleep**ing up the application with totally worthless updates, over and over and ove...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes