Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227152 Views

53 replies

13 likes

  • 227152 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

151814 Views

507 replies

108 likes

  • 151814 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106325 Views

19 replies

38 likes

  • 106325 Views
  • 19 replies
  • 38 likes

Solved!! Premium

I cant canel my premium how can i do it

Newbie

I cant canel my premium how can i do it

MattSuda

Spotify Star

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Can my device play someone elses music? Is my account hacked?

Since last week, I'm getting a strange behaviour on my Account running on an iPhone: Suddenly, whilst hearing a music, it changes to a Chinese/Japanese/Korean (idk what language it is) like if someone was using my account, or has hacked it. I don't k...

Newbie

Since last week, I'm getting a strange behaviour on my Account running on an iPhone: Suddenly, whilst hearing a music, it changes to a Chinese/Japanese/Korean (idk what language it is) like if s...

MattSuda

Spotify Star

680 Views

1 replies

0 likes

  • 680 Views
  • 1 replies
  • 0 likes

Premium

I have premium and it says that in my account but I still can only shuffle and it throws in songs I don't want??????

Casual Listener

I have premium and it says that in my account but I still can only shuffle and it throws in songs I don't want??????

PeterMuc

Roadie

440 Views

4 replies

0 likes

  • 440 Views
  • 4 replies
  • 0 likes

Spotify premium 3 months for price of 1 and sonos question

Hi,Firstly apologies if this has been covered previouslyI got email saying 3 months premium for 1 month cost, my question is can I use a scratch card to pay for this 1 month? Or Is this based on a rolling subscription after the 3 months and hence nee...

Casual Listener

Hi, Firstly apologies if this has been covered previously I got email saying 3 months premium for 1 month cost, my question is can I use a scratch card to pay for this 1 month? Or Is this based on ...

MattSuda

Spotify Star

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Connection problems on 3G

Spotify on iOS 8.1.2. can't connect while on 3G, but it can when using wifi. I've force quit app, rebooted iphone, reset iphone, reinstalled app, and I have the latest version of iOS. I've changed language and region as suggested, nothing has solved ...

Newbie

Spotify on iOS 8.1.2. can't connect while on 3G, but it can when using wifi. I've force quit app, rebooted iphone, reset iphone, reinstalled app, and I have the latest version of iOS. I've changed la...

429 Views

0 replies

0 likes

  • 429 Views
  • 0 replies
  • 0 likes

Solved!! Sync Playlist By Artist

Is there any way to sory the playlist by artist on ios? 

Newbie

Is there any way to sory the playlist by artist on ios? 

MattSuda

Spotify Star

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Everything's in Finnish

Hi, I just downloaded Spotify onto my MacBook Pro and everything is in Finnish. My profile is set to USA and it's in English on my iPhone. I've tried deleting and re-downloading the desktop version but it's still all in Finnish. Does anyone know how ...

Newbie

Hi,   I just downloaded Spotify onto my MacBook Pro and everything is in Finnish. My profile is set to USA and it's in English on my iPhone. I've tried deleting and re-downloading the deskto...

511 Views

0 replies

0 likes

change language
finnish
language
  • 511 Views
  • 0 replies
  • 0 likes

Solved!! Hi, can two people listen to the same account at the same time in different devices?

I'm trying to listen to my account but I can see that my friend is currently using it. Can I use my account while he is as well?

Casual Listener

I'm trying to listen to my account but I can see that my friend is currently using it. Can I use my account while he is as well?

Ella79

Newbie

106259 Views

9 replies

3 likes

  • 106259 Views
  • 9 replies
  • 3 likes

ipod shuffle?

Hi, Is it possible for me to load music from Spotify Premium into my ipod shuffle. I have been following the instructions on Spotify Help and I am getting nowhere fast. Cosmo

Casual Listener

Hi, Is it possible for me to load music from Spotify Premium into my ipod shuffle. I have been following the instructions on Spotify Help and I am getting nowhere fast.   Cosmo

cosmoboobley

Casual Listener

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Please add this song

IT WOULD BE AWESOME IF WE COULD REQUEST OR HINT THE IDEA OF ADDING NEW SONGS.. For now I would so love to have SCOTLANT by The Lumineers is amazing and yes it's from the Series show REIGN. Which I am I love with.

Casual Listener

IT WOULD BE AWESOME IF WE COULD REQUEST OR HINT THE IDEA OF ADDING NEW SONGS.. For now I would so love to have SCOTLANT by The Lumineers is amazing and yes it's from the Series show REIGN. Whic...

MattSuda

Spotify Star

520 Views

1 replies

0 likes

New Music
  • 520 Views
  • 1 replies
  • 0 likes

Solved!! Downloading A Single Song

So I feel like a MASSIVE idoit for not knowing this, but I just got Spotify Premium and I was wondering; how does one download a single song?

Community Legend

So I feel like a MASSIVE idoit for not knowing this, but I just got Spotify Premium and I was wondering; how does one download a single song?

empmnsbo

Casual Listener

387357 Views

32 replies

26 likes

  • 387357 Views
  • 32 replies
  • 26 likes

Solved!! Mobile Premium won't let me change sound quality

Hi all,So, I have Spotify Premium on both my phone and my computer, but I can't change the sound quality on my phone. Every time I set it to extreme and close out of the Spotify app, it reverts back to normal. This is weird. Does anyone know how to c...

Casual Listener

Hi all, So, I have Spotify Premium on both my phone and my computer, but I can't change the sound quality on my phone. Every time I set it to extreme and close out of the Spotify app, it reverts b...

TamasKovacs

Regular

16207 Views

9 replies

0 likes

iOS 8
Premium
Sound Quality
  • 16207 Views
  • 9 replies
  • 0 likes

Is spotify listening....local files

I no longer have a computer. I have a tablet running android...kitkat, android phone and I pad. However, how do I listen to my local music files that I have stored on my tablet? All your solutions talk about a PC playlist. Spotify is beginning to loo...

Gig Goer

I no longer have a computer. I have a tablet running android...kitkat, android phone and I pad.  However, how do I listen to my local music files that I have stored on my tablet? All your soluti...

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
  • 0 likes

Music won't play unless app is open

I'm playing some banging tunes, but if i want to do something else which means closing the app, the music stops until the app is reopened. This wasn't an issue on my 4s but has been since I got my 6. Any ideas?

Newbie

I'm playing some banging tunes, but if i want to do something else which means closing the app, the music stops until the app is reopened. This wasn't an issue on my 4s but has been since I got my 6....

1722 Views

0 replies

0 likes

  • 1722 Views
  • 0 replies
  • 0 likes

shuttle play

when i pick my music, it will only shuttle play, a few weeks ago, I could pick any song and play.

Newbie

when i pick my music, it will only shuttle play, a few weeks ago, I could pick any song and play.

Hovsten1

Newbie

742 Views

1 replies

0 likes

  • 742 Views
  • 1 replies
  • 0 likes

Can't Control iPhone in "Connect"

Just shifted to Premium using 3 devices- iPad, iPhone5S and PC. When I activate "Connect", all 3 devices appear but the iPhone has a note "Premium Only". And it does not turn green, unlike the other 2 when i click on them. For the PC and the ipad, th...

Newbie

Just shifted to  Premium   using 3 devices- iPad, iPhone5S and PC. When I activate "Connect", all 3 devices appear but the iPhone has a note "Premium Only". And it does not turn green,...

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
  • 0 likes

Solved!! Controlling iPad playback from Macbook

Hi, I have an iPad which is hooked up to my hifi amplifier, I'm planning on using it to play spotify. I know there are loads of ways of controlling the ipad through an Iphone, and even controlling my macbook with an iphone or ipad.But I cant find any...

Casual Listener

Hi,  I have an iPad which is hooked up to my hifi amplifier, I'm planning on using it to play spotify. I know there are loads of ways of controlling the ipad through an Iphone, and even contro...

MattSuda

Spotify Star

915 Views

1 replies

0 likes

iOS 8
  • 915 Views
  • 1 replies
  • 0 likes

Spotify not opening

I am unable to open Spotify on my Mac retina display powerbook. I reinstalled software and the same problem occurs:When I try to open, the small Spotify window appears with "initializing" but only for a SPLIT second. It actually took me several goes ...

Casual Listener

I am unable to open Spotify on my Mac retina display powerbook. I reinstalled software and the same problem occurs: When I try to open, the small Spotify window appears with "initializing" but onl...

Erkan_Yılmaz

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

I can't figure out how to get the holiday deal on the spotify app

So I don't have a credit card or anything so I use my Apple ID and money on my apple account to buy things on my apps. I want to get the spotify premium deal but I can't on the app or I have to wait and see if an add comes up but there hasn't been on...

Newbie

So I don't have a credit card or anything so I use my Apple ID and money on my apple account to buy things on my apps. I want to get the spotify premium deal but I can't on the app or I have to wait ...

OviiiOne

Community Legend

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

iPhone 6 battery with Spotify

I'm looking to purchase and iPhone 6 and battery life is really important to me. The phone seems to have a good battery, but I'm concerned that spotify will drain the battery quickly if I use it often. I have premium and I've read about people having...

Newbie

I'm looking to purchase and iPhone 6 and battery life is really important to me. The phone seems to have a good battery, but I'm concerned that spotify will drain the battery quickly if I use it ofte...

elovasz

Casual Listener

1108 Views

1 replies

0 likes

  • 1108 Views
  • 1 replies
  • 0 likes