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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30753 Views

40 replies

9 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95480 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293897 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123813 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Can't find my albums on my ipad

On my laptop and iphone, I can go to any albums I have saved and listen to them. I cannot find my saved albums on my iupad......where are they?

Casual Listener

On my laptop and iphone, I can go to any albums I have saved and listen to them.  I cannot find my saved albums on my iupad......where are they?

Ilzamastron

Regular

11473 Views

10 replies

7 likes

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  • 10 replies
  • 7 likes

Premium account no longer working on my ipod

Hello, I have been using Spotify on ipod with a premium account for about 2 months now (including the trial period). Everything was working fine, when a few days ago, the sound stopped working. I can play my itunes music on the ipod, but with Spotify...

Newbie

Hello,   I have been using Spotify on ipod with a premium account for about 2 months now (including the trial period). Everything was working fine, when a few days ago, the sound stopped wor...

Grace

Spotify

809 Views

3 replies

0 likes

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  • 3 replies
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The app doesnt work! :(

The app just crashes at the startup screen since like last week. Ive tried reinstalling, holding the home and power button, but nothing seems to work. Help please

Newbie

The app just crashes at the startup screen since like last week. Ive tried reinstalling, holding the home and power button, but nothing seems to work. Help please

Grace

Spotify

552 Views

1 replies

0 likes

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  • 1 replies
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how can i resolve my app crashing issue?

for the past weekend my spotify app has crashed everytime i tried to open it. It never opens. I wil press it then it would crash and reopen and then crash again. I dont uderstand what I did to cause this. IVe tried every possibel way to fix it throug...

Newbie

for the past weekend my spotify app has crashed everytime i tried to open it. It never opens. I wil press it then it would crash and reopen and then crash again. I dont uderstand what I did to cause ...

dswatman

Newbie

591 Views

2 replies

0 likes

  • 591 Views
  • 2 replies
  • 0 likes

Spotify doesn't work in iOS 8

I have not been abLe to use spotify since I upgrated to the new iOS 3 weeks ago. I have the latest version, have reinstalled, and nothing! It crashes every time. Pls help!

Newbie

I have not been abLe to use spotify since I upgrated to the new iOS 3 weeks ago. I have the latest version, have reinstalled, and nothing! It crashes every time. Pls help!

MattSuda

Spotify Star

656 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Iphone not showing up in devices/ Unable to sync local files

I connected my mac and my iphone to the same wifi and still not gettiing my iphone to show in the "devices" in spotify app. I even tried to connect it through the USB cable and still the same problem. Also, my iphone was turned on all the time on the...

Regular

I connected my mac and my iphone to the same wifi and still not gettiing my iphone to show in the "devices" in spotify app. I even tried to connect it through the USB cable and still the same problem...

Gsm

Newbie

10220 Views

14 replies

0 likes

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  • 14 replies
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Remove second last song - Bug report

When listening to an album that is saved, if you remove the second last song of the album, while listening to the album by pressing the check mark, and forward to the next song, it does not play the last song, but rather it just stops and resets to t...

Gig Goer

When listening to an album that is saved, if you remove the second last song of the album, while listening to the album by pressing the check mark, and forward to the next song, it does not play the ...

392 Views

0 replies

0 likes

  • 392 Views
  • 0 replies
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Solved!! Crash after selecting Spotify share.

After selecting share via spotify from a song the app crashes every time.Iphone 4S 8.0.2

Newbie

After selecting share via spotify from a song the app crashes every time. Iphone 4S 8.0.2

nesskehoe

Regular

4237 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

All playlists are gone (fixed)

Well the title pretty much gives it away. All my playlists are gone, just like that. Has something happened on the server side of Spotify? I can't even restore my playlists which I actually managed to find on my account. What do I do? Edit: I managed...

Roadie

Well the title pretty much gives it away. All my playlists are gone, just like that. Has something happened on the server side of Spotify? I can't even restore my playlists which I actually managed t...

341 Views

0 replies

0 likes

  • 341 Views
  • 0 replies
  • 0 likes

Spotify won't show my downloaded albums

Sometimes when I scroll across "My Music" and view my downloaded albums, I try to open an album and just get the three spots (loading symbols) but the album contents won't appear. My only option is to log out of spotify and log back in again, which s...

Casual Listener

Sometimes when I scroll across "My Music" and view my downloaded albums, I try to open an album and just get the three spots (loading symbols) but the album contents won't appear. My only option is t...

494 Views

0 replies

0 likes

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Iphone spotify app wont open

I have an iPhone 5 and have the most recent update and since updating my iPhone The spotify app wont open, I have tried re downloading it several times and also resetting my phone! I have no idea what to do and feel like I'm wasting my money as it ha...

Newbie

I have an iPhone 5 and have the most recent update and since updating my iPhone The spotify app wont open, I have tried re downloading it several times and also resetting my phone! I have no idea wha...

953 Views

0 replies

2 likes

  • 953 Views
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Superuser Contribution Spotify app download on iPhone stuck on logo scren

I've been trying to download the spotify app and when I open it, it's stuck on the logo screen. Tried uninstalling and re downloading 3 times now. Still does not work.

Casual Listener

I've been trying to download the spotify app and when I open it, it's stuck on the logo screen. Tried uninstalling and re downloading 3 times now. Still does not work.

Sarahvee8

Casual Listener

3985 Views

3 replies

0 likes

Download error
  • 3985 Views
  • 3 replies
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Solved!! Adding new songs to existing playslists not working in iOS 8 app

I`m starting to get really annoyed with the iOS 8 app and concider to cancel my subscription if Spotify doesn`t fix this real soon. I have two major issues with the new iOS 8 app, 1. I can no longer add new songs to my existing playlist folders, when...

Roadie

I`m starting to get really annoyed with the iOS 8 app and concider to cancel my subscription if Spotify doesn`t fix this real soon. I have two major issues with the new iOS 8 app,   1. I c...

radiuz

Roadie

3446 Views

6 replies

0 likes

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how to enable ALL music for offline playing?

I'm having the offline artists not being available issue, and want to try deleting and reinstalling Spotify. However I spent ages selecting each artist and enabling offline mode, and I do not want to have to do that again. I get that everything will ...

Regular

I'm having the offline artists not being available issue, and want to try deleting and reinstalling Spotify. However I spent ages selecting each artist and enabling offline mode, and I do not want to...

radiuz

Roadie

1282 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Unable to save albums on my IOS Desktop app

Last night I saved several new ablums on my Iphone app which havent synced to my descktop app? When I look up the abum on my desktop the save button is there, but I cant use it??? so I have now way to save songs to my desktop app?? Can anyone advise?...

Newbie

Last night I saved several new ablums on my Iphone app which havent synced to my descktop app?   When I look up the abum on my desktop the save button is there, but I cant use it??? so I hav...

Peter__

Community Legend

583 Views

2 replies

0 likes

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  • 2 replies
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issue on multiple devices

I have had Spotify for a couple of years now and never had an issue but I just downloaded Spotify for my girlfriend's phone and put it on my account which is fine but whenever one of us starts listening to music out starts on the other phone then if ...

Newbie

I have had Spotify for a couple of years now and never had an issue but I just downloaded Spotify for my girlfriend's phone and put it on my account which is fine but whenever one of us starts listen...

Peter__

Community Legend

743 Views

2 replies

0 likes

multiple devices
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  • 2 replies
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Solved!! Spotify won't open after the latest Spotify update

Spotify was working great until I got the Spotify update on October 9th. Now when I tap on the Spotify icon it opens up to the Spotify screen but it won't go any further. Spotify shutsdown and takes me back to my ipad home screen. It's so frustrating...

Casual Listener

Spotify was working great until I got the Spotify update on October 9th.  Now when I tap on the Spotify icon it opens up to the Spotify screen but it won't go any further.  Spotify shutsdow...

rf1969

Casual Listener

3240 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

How to subscribe to premium account

Hi. My trial version has expired and I want to subscribe to premium account. i can't find on my iPad the button that would allow me to upgrade to premium account. I browsed on Google and I've read that it is on "manage subscription" but I can't find ...

Newbie

Hi. My trial version has expired and I want to subscribe to premium account. i can't find on my iPad the button that would allow me to upgrade to premium account. I browsed on Google and I've read th...

Abner

Roadie

753 Views

1 replies

0 likes

  • 753 Views
  • 1 replies
  • 0 likes

Solved!! Spotify app closes constantly

Spotify app on I pod touch constantly shuts down during browsing and search and even shuts down during offline activities. Any help?

Newbie

Spotify app on I pod touch constantly shuts down during browsing and search and even shuts down during offline activities. Any help?

Lucielouise

Casual Listener

24479 Views

5 replies

0 likes

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  • 5 replies
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Content in Your Music suddenly gone

All the content (songs, albums, artists) is gone just like the fifth time. Deleting the app (iOS) fixes the problem for some time but that´s not what I am looking for. Is there any fix for this?

Newbie

All the content (songs, albums, artists) is gone just like the fifth time. Deleting the app (iOS) fixes the problem for some time but that´s not what I am looking for. Is there any fix for this?

Peter__

Community Legend

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes