Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

225841 Views

53 replies

13 likes

  • 225841 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

mtollhouse

Roadie

150754 Views

506 replies

108 likes

  • 150754 Views
  • 506 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106093 Views

19 replies

38 likes

  • 106093 Views
  • 19 replies
  • 38 likes

Some Available Songs/Tracks Won't Play on my iphone5 s

Hello! My problem is that i have spotify on four devices. Mac, ipad, iphone 4s and iphone 5s. BUT the some songs will not start to play on my iphone 5s. They work fine on every other device. Now i have read som of the similar issues on here. And I ha...

Casual Listener

Hello! My problem is that i have spotify on four devices. Mac, ipad, iphone 4s and iphone 5s. BUT the some songs will not start to play on my iphone 5s. They work fine on every other device. Now i ...

Knightonjohncha

Newbie

1398 Views

6 replies

0 likes

  • 1398 Views
  • 6 replies
  • 0 likes

An annoying problem on IPAD MINI, and a feature request

Hello, So far I have enjoyed the IPAD version of the app. However I noticed a bug that seriously affects the user experience. Indeed it seems that after I browsed into several side widgets, the pictures would not appear anymore, and I can't actually ...

Newbie

Hello, So far I have enjoyed the IPAD version of the app. However I noticed a bug that seriously affects  the user experience. Indeed it seems that after I browsed into several side wid...

Corrina

Newbie

1011 Views

3 replies

0 likes

  • 1011 Views
  • 3 replies
  • 0 likes

Something Went Wrong

On my account that i have on ipod touch every time i like or dislike a song "something went wrong" pops up, i have been enjoying listening to the music for a while now but not using the account as much now due the problem that i just mentionioned. PL...

Newbie

On my account that i have on ipod touch every time i like or dislike a song "something went wrong" pops up, i have been enjoying listening to the music for a while now but not using the account as mu...

neelyjo

Casual Listener

692 Views

1 replies

0 likes

  • 692 Views
  • 1 replies
  • 0 likes

Solved!! iPhone 5s something went wrong!

I need help! My spotify premium is not working apart from the browse function. When I try to look at my starred tracks it just has the spinning loading sign non stop. Also when I try and view my profile, search or anything else all it says is 'someth...

Casual Listener

I need help! My spotify premium is not working apart from the browse function. When I try to look at my starred tracks it just has the spinning loading sign non stop. Also when I try and view my ...

neelyjo

Casual Listener

3147 Views

3 replies

0 likes

  • 3147 Views
  • 3 replies
  • 0 likes

Change language on iPhone

How can I change the language in spotify on my iphone? Trid to re-install, delete etc. I wan't to use English but everytime I try to re-install it starts up in German!!!!!!! Thank you

Newbie

How can I change the language in spotify on my iphone? Trid to re-install, delete etc. I wan't to use English but everytime I try to re-install it starts up in German!!!!!!! Thank you 🙂 

MichaelW

Community Legend

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Solved!! iOS 8 Support?

Updated to ios 8 today and Spotify crashes every time when trying to open. I have the latest version of Spotify as well. I have also reset my phone on top of deleting and reinstalling the app. Just wanted to put this up to get the issue noticed.

Regular

Updated to ios 8 today and Spotify crashes every time when trying to open. I have the latest version of Spotify as well. I have also reset my phone on top of deleting and reinstalling the app. Just w...

MichaelW

Community Legend

15695 Views

141 replies

17 likes

  • 15695 Views
  • 141 replies
  • 17 likes

Albums saved, but not available in the mobile version

I've reported issues with albums disappearing from the album list, but still being available in the desktop version of Spotify. The problem now is different: when I save an album with the desktop version, it's not sync'ed in the mobile version. But i...

Regular

I've reported issues with albums disappearing from the album list, but still being available in the desktop version of Spotify.  The problem now is different: when I save an album with the des...

330 Views

0 replies

0 likes

  • 330 Views
  • 0 replies
  • 0 likes

Crash on iPhone 5

iPhone 5 crashes when I search through any of the playlists. As I'm scrolling down it will get midway to 3/4's of the way down and crash.Also, when I select a playlist I have not used prior it will just show the 3 dots and never show the songs. Very ...

Newbie

iPhone 5 crashes when I search through any of the playlists. As I'm scrolling down it will get midway to 3/4's of the way down and crash. Also, when I select a playlist I have not used prior it wi...

ishmaelk

Regular

946 Views

6 replies

0 likes

Spotify crashing iOS
  • 946 Views
  • 6 replies
  • 0 likes

spotify crashes on iphone when offline

Spotify crashes after 1-2 song when in offline mode on iphone 5s. Seems to be fine when in online mode. Iphone is updated to iOS 8.0.2. Problem started after last spotify update 1.8.0

Newbie

Spotify crashes after 1-2 song when in offline mode on iphone 5s. Seems to be fine when in online mode. Iphone is updated to iOS 8.0.2. Problem started after last spotify update 1.8.0

676 Views

0 replies

0 likes

  • 676 Views
  • 0 replies
  • 0 likes

Fail with names of playlist

When i add albums to playlists after discovering them, so far the list was named automatically (artists - name of album). With the current app version for a couple of days now I have to re-type the entire name. Any way to solve this?

Casual Listener

When i add albums to playlists after discovering them, so far the list was named automatically (artists - name of album). With the current app version for a couple of days now I have to re-type the e...

371 Views

0 replies

0 likes

  • 371 Views
  • 0 replies
  • 0 likes

Alternate Local File Adding?

So I've recently moved to college and I'm on my school's (really **bleep**ty) Wi-Fi. Normally I wouldn't be complaining, but I've found out that I can't add any local files to my mobile device via Spotify on my desktop through Wi-Fi like I usually di...

Newbie

So I've recently moved to college and I'm on my school's (really **bleep**ty) Wi-Fi. Normally I wouldn't be complaining, but I've found out that I can't add any local files to my mobile device via Sp...

MattSuda

Spotify Star

933 Views

2 replies

0 likes

  • 933 Views
  • 2 replies
  • 0 likes

My playlist won't show up on my iPad!

Help! My playlist "POP DANCE" wont display the songs on my iPad. It shows up as empty. The playlist name is there to select but its empty. It shows fully populated on my computer but not my iPad. HELP I'm djing tonight!

Casual Listener

Help!   My playlist "POP DANCE" wont display the songs on my iPad. It shows up as empty. The playlist name is there to select but its empty.  It shows fully populated on my computer but...

ITgutt1

Newbie

2404 Views

4 replies

0 likes

  • 2404 Views
  • 4 replies
  • 0 likes

Filter is not working in edit-mode

My problem is that I want to delete a specific song in a large playlist. I enter edit mode of the playlist and then i try to use the filter function, but nothing happens when I click the search input field. A work around could have been to first sear...

Casual Listener

My problem is that I want to delete a specific song in a large playlist. I enter edit mode of the playlist and then i try to use the filter function, but nothing happens when I click the search&...

MattSuda

Spotify Star

464 Views

3 replies

0 likes

  • 464 Views
  • 3 replies
  • 0 likes

Add new tracks on top in playlist

Hello folks! Is it possible to sort the tracks in your playlist so that the newest tracks is at the top of the list? Really anyoing that you have to scroll down through all tracks.. Thanks.

Roadie

Hello folks!   Is it possible to sort the tracks in your playlist so that the newest tracks is at the top of the list? Really anyoing that you have to scroll down through all tracks.. &n...

MattSuda

Spotify Star

428 Views

3 replies

0 likes

  • 428 Views
  • 3 replies
  • 0 likes

iOS8 Random songs won't sync or be available for 'offline' playing

This is for anyone that might have this same issue. I upgraded to the new iPhone 6, and iOS8.02. After doing so, random songs that had previously always been available were now showing as -:-- and would not play. Pic of one of the songs I tried takin...

Casual Listener

This is for anyone that might have this same issue.    I upgraded to the new iPhone 6, and iOS8.02. After doing so, random songs that had previously always been available were now showi...

451 Views

0 replies

0 likes

  • 451 Views
  • 0 replies
  • 0 likes

Equalizer and Airplay

It seems that the equalizer now built into the iOS app has no impact on the signal transmistted through Airplay to an Airport Express. Is this true? I've tried to shape the sound and don't seem to hear any difference

Newbie

It seems that the equalizer now built into the iOS app has no impact on the signal transmistted through Airplay to an Airport Express.  Is this true?  I've tried to shape the sound and don'...

1387 Views

0 replies

0 likes

  • 1387 Views
  • 0 replies
  • 0 likes

Multiple issues

Whenever I try to thumb up or thumb down a song I get a message that says "Something went wrong!" It has done this since the Spotify update a few weeks ago and did it on both IOS 7 and IOS8 so it's not an apple issue. It will sometimes stop showing t...

Newbie

Whenever I try to thumb up or thumb down a song I get a message that says "Something went wrong!" It has done this since the Spotify update a few weeks ago and did it on both IOS 7 and IOS8 so it's n...

277 Views

0 replies

0 likes

  • 277 Views
  • 0 replies
  • 0 likes

Solved!! Songs Disappearance

Hello there, I'm new to spotify but I think I understand enough to say that I think I have a problem. I've been using Spotify, the web player, on my laptop through chrome for a while now and it's all be nice and dandy until today. I signed into Spoti...

Casual Listener

Hello there, I'm new to spotify but I think I understand enough to say that I think I have a problem. I've been using Spotify, the web player, on my laptop through chrome for a while now and it's all...

MichaelW

Community Legend

1057 Views

4 replies

0 likes

  • 1057 Views
  • 4 replies
  • 0 likes

Broken Search on iOS

8 times out of 10, I open the app on my phone and go to search and I receive errors. Errors being either I'm offline (I'm clearly not), just a general error with a 'try again' button or more often than not that they couldn't find any search results (...

Roadie

8 times out of 10, I open the app on my phone and go to search and I receive errors. Errors being either I'm offline (I'm clearly not), just a general error with a 'try again' button or more often th...

427 Views

0 replies

0 likes

  • 427 Views
  • 0 replies
  • 0 likes

Albums added in Desktop app not appearing in iphone app

Hi When I add an album to "Your Music" using the desktop app (Mac OSX) they don't show up on my iPhone? Is this a known bug?

Gig Goer

Hi When I add an album to "Your Music" using the desktop app (Mac OSX) they don't show up on my iPhone? Is this a known bug?

magicrevolver

Gig Goer

1675 Views

7 replies

0 likes

  • 1675 Views
  • 7 replies
  • 0 likes